2021 DODGE DURANGO phone

CUSTOMER ASSISTANCE325
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommu -
nication Devices for the Deaf (TDD) equipment at
its customer center. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT

You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC's New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC’s Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).

FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with the
ownership experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer
and birth defects, or other reproductive harm. In
addition, certain fluids contained in vehicles and
certain products of component wear contain, or
emit, chemicals known to the State of California
to cause cancer and birth defects, or other
reproductive harm.
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CUSTOMER ASSISTANCE327
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations. These
manuals make it easy to find and fix problems on
computer-controlled vehicle systems and features.
They show exactly how to find and correct
problems, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and
a complete list of all tools and equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared with
the assistance of service and engineering
specialists to acquaint you with specific
FCA vehicles. To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC Rules
and with Innovation, Science and Economic
Development Canada license-exempt RSS
standard(s). Operation is subject to the following
two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Development
applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre
le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.
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21_WD_OM_EN_USC_t.book Page 327

329
B
Battery
.................................................... 92, 270Charging System Light................................. 92Keyless Key Fob Replacement.................... 15Battery Saver Feature...................................... 52Belts, Seat..................................................... 239Blind Spot Monitoring.................................... 195Body Mechanism Lubrication........................ 276B-Pillar Location............................................. 300Brake Assist System...................................... 190Brake Control System, Electronic.................. 190Brake Fluid.......................................... 283, 323Brake System...................................... 283, 317Anti-Lock (ABS).......................................... 317Fluid Check............................................... 283Master Cylinder......................................... 283Parking...................................................... 105Warning Light.............................................. 91Brake/Transmission Interlock....................... 107Bulb Replacement............................... 293, 294Bulbs, Light.................................................... 241
C
Camera, Rear................................................ 139Capacities, Fluid............................................ 321Caps, Filler Oil (Engine)................................................ 268Radiator (Coolant Pressure)...................... 282Car Washes................................................... 314
Carbon Monoxide Warning................... 241, 242Cargo Area Cover............................................. 76Cargo Compartment........................................ 76Light............................................................ 76Luggage Carrier........................................... 77Cargo Light....................................................... 76Cargo Tie-Downs.............................................. 77Cellular Phone.............................................. 188Center High Mounted Stop Light................... 295Certification Label......................................... 141Chains, Tire................................................... 310Chart, Tire Sizing........................................... 296Check Engine Light
(Malfunction Indicator Light)......................... 100Checking Your Vehicle For Safety................. 239Checks, Safety.............................................. 239Child Restraint.............................................. 223Child RestraintsBooster Seats........................................... 225Child Seat Installation.............................. 236How To Stow An unused ALR Seat Belt.............................................. 233Infant And Child Restraints....................... 224Locating The LATCH Anchorages.............. 229Lower Anchors And Tethers For Children................................................ 226Older Children And Child Restraints......... 225Seating Positions...................................... 226
Child Safety Locks............................................26Clean Air Gasoline......................................... 319CleaningWheels...................................................... 309Climate Control................................................55Automatic....................................................55Cold Weather Operation................................ 104Compact Spare Tire...................................... 307Contract, Service........................................... 325Cooling Pressure Cap (Radiator Cap)............ 282Cooling System............................................. 280Adding Coolant (Antifreeze)...................... 281Cooling Capacity....................................... 321Disposal Of Used Coolant......................... 282Drain, Flush, And Refill............................. 281Inspection................................................. 281Points To Remember................................ 283Pressure Cap............................................ 282Radiator Cap............................................. 282Selection Of Coolant (Antifreeze)......................... 281, 321, 322Corrosion Protection..................................... 313Cruise Control (Speed Control)............. 119, 121Cruise Light............................................... 97, 98Customer Assistance.................................... 324Cybersecurity................................................ 158
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The driver’s primary responsibility is the safe operation of the vehicle. Driving w\
hile distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution whe\
n using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, p\
ortable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while th\
e vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’\
s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Dodg\
e brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
Dodge brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels
far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use
public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judg\
ment is impaired
when you have been drinking. Never drink and then drive.
WARNING!
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway \
motor vehicle can expose you to
chemicals including engine exhaust, carbon monoxide, phthalates, and lea\
d, which are known to the State of California to
cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash\
your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual m\
ay also include
a description of features and equipment that are no longer available or \
were not ordered on this vehicle. Please disregard any features and equipment desc\
ribed in this
manual that are not on this vehicle. FCA US LLC reserves the right to ma\
ke changes in design and specifications, and/or make additions to or improvemen\
ts to its products
without imposing any obligation upon itself to install them on products \
previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall b\
e deemed to be deleted and the name FCA Canada Inc. used in substitution theref\
ore.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover.
U.S. Residents: If you are the first registered retail owner of your vehicle, you ma\
y obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-423-6343
or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you ma\
y obtain a complimentary printed copy of the Warranty Booklet or purchase a
replacement kit by calling 1-800-387-1143 or by contacting your dealer.