2021 CHRYSLER PACIFICA HYBRID Owners Manual

STARTING AND OPERATING143
The following indicators should be used to ensure
that you have properly engaged the transmission
into the PARK position:
Look at the transmission gear position display
and verify that it indicates the PARK position (P),
and is not blinking.
With brake pedal released, verify that the gear
selector will not move out of PARK.
REVERSE (R)
This range is for moving the vehicle backward.
Shift into REVERSE only after the vehicle has come
to a complete stop.
NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running. The
engine may be started in this range. Apply the
parking brake and shift the transmission into PARK
if you must exit the vehicle.
DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest upshifts
and downshifts, and the best fuel economy. The
transmission automatically upshifts through all
forward gears. The DRIVE position provides
optimum driving characteristics under all normal
operating conditions.
If the transmission temperature exceeds normal
operating limits, the transmission controller may
modify the transmission shift schedule, reduce
engine torque, and/or expand the range of torque
converter clutch engagement. This is done to
prevent transmission damage due to overheating.
If the transmission becomes extremely hot, the
“Transmission Temperature Warning Light” will
illuminate, a warning message will appear in the
instrument cluster, and the transmission may
operate differently until the transmission cools
down. During cold temperatures, transmission operation
may be modified depending on engine and
transmission temperature as well as vehicle
speed. This feature improves warm up time of the
engine and transmission to achieve maximum
efficiency. Engagement of the torque converter
clutch, and shifts into EIGHTH or NINTH gear, are
inhibited until the transmission fluid is warm
Ú
page 144. Normal operation will resume once
the transmission temperature has risen to a
suitable level.LOW (L)
Use this range for engine braking when
descending very steep grades. In this range, the
transmission will downshift for increased engine
braking. To access the LOW position, push down
on the gear selector and rotate it fully clockwise.
Transmission Limp Home Mode
Transmission function is monitored electronically
for abnormal conditions. If a condition is detected
that could result in transmission damage,
Transmission Limp Home Mode is activated. In this
mode, the transmission may operate only in a fixed
gear, or may remain in NEUTRAL. The Malfunction
Indicator Light (MIL) may be illuminated. Limp
Home Mode may allow the vehicle to be driven to
an authorized dealer for service without damaging
the transmission.
WARNING!
Do not coast in NEUTRAL and never turn off the
ignition to coast down a hill. These are unsafe
practices that limit your response to changing
traffic or road conditions. You might lose control
of the vehicle and have a collision.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in NEUTRAL
can cause severe transmission damage.
For Recreational Towing Ú page 185.
For Towing A Disabled Vehicle Ú page 324.
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144STARTING AND OPERATING
In the event of a momentary problem, the
transmission can be reset to regain all forward
gears by performing the following steps:

1. Stop the vehicle.

2. Shift the transmission into PARK, if possible. If not, shift the transmission to NEUTRAL.
3. Push and hold the ignition switch until the engine turns off.
4. Wait approximately 30 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the problem is no longer detected, the
transmission will return to normal operation.
NOTE:Even if the transmission can be reset, we
recommend that you visit an authorized dealer at
your earliest possible convenience. An authorized
dealer has diagnostic equipment to assess the
condition of your transmission. If the transmission
cannot be reset, authorized dealer service is
required.
Torque Converter Clutch
A feature designed to improve fuel economy has
been included in the automatic transmission on
your vehicle. A clutch within the torque converter
engages automatically at calibrated speeds. This
may result in a slightly different feeling or response
during normal operation in the upper gears. When the vehicle speed drops or during some
accelerations, the clutch automatically
disengages.
NOTE:The torque converter clutch will not engage until
the engine and/or transmission is warm (usually
after 1 to 3 miles [2 to 5 km] of driving). Because
the engine speed is higher when the torque
converter clutch is not engaged, it may seem as if
the transmission is not shifting properly when the
vehicle is cold. This is normal. The torque converter
clutch will function normally once the powertrain is
sufficiently warm.
ALL-WHEEL DRIVE (AWD) — IF EQUIPPED
This feature provides on-demand All-Wheel Drive
(AWD). The system is automatic with no driver
inputs or additional driving skills required. Under
normal driving conditions, the front wheels provide
most of the traction. If the front wheels begin to
lose traction, power is shifted automatically to the
rear wheels. The greater the front wheel traction
loss, the greater the power transfer to the rear
wheels.
Additionally, on dry pavement under heavy throttle
input (where one may have no wheel spin), torque
will be sent to the rear in a pre-emptive effort to
improve vehicle launch and performance
characteristics.
ACTIVE NOISE CANCELLATION
Your vehicle is equipped with an Active Noise
Cancellation System. This system is designed to
address exhaust and engine noise. The system
relies on four microphones embedded in the
headliner, which monitor exhaust and engine
noise, and assists an onboard frequency
generator, which creates counteracting sound
waves in the audio system’s speakers. This helps
keep the vehicle quiet at idle and during drive.
POWER STEERING
The electric power steering system will provide
increased vehicle response and ease of
maneuverability. The power steering system
adapts to different driving conditions.
CAUTION!
All wheels must have the same size and type
tires. Unequal tire sizes must not be used.
Unequal tire size may cause failure of the power
transfer unit.
WARNING!
Continued operation with reduced assist could
pose a safety risk to yourself and others. Service
should be obtained as soon as possible.

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STARTING AND OPERATING145
If the Steering icon is displayed and the “POWER
STEERING SYSTEM OVER TEMP” message is
displayed on the instrument cluster screen, this
indicates an over temperature condition in the
power steering system. Once driving conditions are
safe, pull over and let the vehicle idle for a few
moments until the icon and message turn off
Ú page 123.
If the “SERVICE POWER STEERING" or
"POWER STEERING ASSIST OFF -
SERVICE SYSTEM” message and a
steering wheel icon are displayed on the
instrument cluster screen, it indicates that the
vehicle needs to be taken to the dealer for service.
It is likely the vehicle has lost power steering
assistance Ú page 123.
NOTE:
Even if the power steering assistance is no
longer operational, it is still possible to steer the
vehicle. Under these conditions there will be a
substantial increase in steering effort, espe -
cially at low speeds and during parking
maneuvers.
The power steering system is fully electric; it
requires no power steering fluid.
If the condition persists, see an authorized
dealer for service.
STOP/START SYSTEM — IF EQUIPPED
The Stop/Start function is developed to reduce
fuel consumption. The system will stop the engine
automatically during a vehicle stop if the required
conditions are met. Releasing the brake pedal,
pressing the accelerator pedal or shifting out of
DRIVE (D) will automatically re-start the engine.
This vehicle has been upgraded with a heavy duty
starter, enhanced battery, and other upgraded
engine parts to handle the additional engine starts.
AUTOSTOP MODE
The Stop/Start feature is enabled after every driver
key start. At that time, the system will go into
STOP/START READY and if all other conditions are
met, can go into a STOP/START AUTOSTOP ACTIVE.
To Activate Auto STOP/START, The Following
Must Occur:
The system must be in STOP/START READY
state. A STOP/START READY message will be
displayed in the instrument cluster within the
Stop/Start section Ú page 123.
The vehicle must be completely stopped.
The gear selector must be in a forward gear and
the brake pedal pressed. The engine will shut down, the tachometer will
move to the zero position and the Stop/Start
telltale will illuminate indicating you are in
Autostop. Customer settings will be maintained
throughout the Auto Stop/Start process.
POSSIBLE REASONS THE ENGINE DOES
N
OT AUTOSTOP
Prior to engine shut down, the system will check
many safety and comfort conditions for Stop/Start
and ensure they are fulfilled. Detailed information
about the operation of the Stop/Start system
may be viewed in the instrument cluster display
Stop/Start screen. Situations when the engine will
not stop include (but not limited to):
If Stop/Start is manually disabled by the
Stop/Start OFF button.
Driver’s seat belt is not buckled.
Driver’s door is not closed.
Battery temperature is too warm or cold.
Battery charge is low. During this time a
message will display “Stop/Start Not Ready
Battery Charging”.
The vehicle is on a steep grade.
Cabin heating or cooling is in process and an
acceptable cabin temperature has not been
achieved.
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146STARTING AND OPERATING
HVAC is set to full defrost mode at a high blower
speed.
HVAC is set to MAX A/C.
Engine has not reached normal operating
temperature.
The transmission is not in a forward gear.
Hood is open.
Brake pedal is not pressed with sufficient pres -
sure.
Accelerator pedal input.
Engine temp is too high.
5 mph (8 km/h) threshold has not been
achieved from previous Autostop.
Steering angle is beyond threshold.
Vehicle at too high of an altitude.
Ambient temperature is beyond operating
range.
Stop/Start related system malfunction.
It may be possible for the vehicle to be driven
several times without the Stop/Start system going
into a STOP/START READY state under more
extreme conditions of the items listed above.
TO START THE ENGINE WHILE IN
A
UTOSTOP
While in a forward gear, the engine will start when
the brake pedal is released or the throttle pedal is
pressed. The transmission will automatically
re-engage upon engine restart.
Conditions That Will Cause The Engine To Start
Automatically While In Autostop:
The transmission selector is moved out of
DRIVE.
To maintain cabin temperature comfort.
HVAC is set to full defrost mode.
HVAC system temperature or fan speed is
manually adjusted.
Battery voltage drops too low. During this time a
message will display "Stop/Start Not Ready
Battery Charging".
Stop/Start OFF switch is pushed.
Stop/Start related system malfunction.
TO MANUALLY TURN OFF THE STOP/
S
TART SYSTEM

Stop/Start OFF Button

Push the Stop/Start OFF switch (located on the
switch bank). The light on the switch will illuminate.
The “STOP/START OFF” message will appear in the
instrument cluster display and the autostop mode
will be disabled Ú page 123.
NOTE:The Stop/Start system will reset itself back to the
ON mode every time the ignition is turned OFF and
back ON.

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STARTING AND OPERATING147
TO MANUALLY TURN ON THE STOP/
S
TART SYSTEM
After turning off the Stop/Start system, push the
Stop/Start OFF switch again (located on the switch
bank). The light on the switch will turn off.
SYSTEM MALFUNCTION
If there is a malfunction in the Stop/Start system,
the system will not shut down the engine. A
“SERVICE STOP/START SYSTEM” message will
appear in the instrument cluster display and the
Stop/Start telltale will remain yellow Ú page 113.
If the “SERVICE STOP/START SYSTEM” message
appears in the instrument cluster display, have the
system checked by an authorized dealer.
If a malfunction occurs during an autostop, the
vehicle may not auto start and will need a key start.
CRUISE CONTROL SYSTEMS — IF EQUIPPED
Your vehicle may be equipped with the Cruise
Control system, or the Adaptive Cruise Control
(ACC) system:
Cruise Control will keep your vehicle at a
constant preset speed.
Adaptive Cruise Control (ACC) will adjust the
vehicle speed up to the preset speed to main -
tain a distance with the vehicle ahead.
NOTE:
In vehicles equipped with ACC, if ACC is not
enabled, Fixed Speed Cruise Control will not
detect vehicles directly ahead of you. Always be
aware of the feature selected.
Only one Cruise Control feature can operate at a
time. For example, if Fixed Speed Cruise Control
is enabled, Adaptive Cruise Control will be
unavailable, and vice versa.
CRUISE CONTROL
When engaged, the Cruise Control takes over
accelerator operations at speeds greater than
25 mph (40 km/h).
The Cruise Control buttons are located on the right
side of the steering wheel.
Cruise Control Buttons

1 — On/Off
2 — CANC/Cancel
3 — SET (+)/Accel
4 — RES/Resume
5 — SET (-)/Decel
WARNING!
Cruise Control can be dangerous where the
system cannot maintain a constant speed. Your
vehicle could go too fast for the conditions, and
you could lose control and have an accident. Do
not use Cruise Control in heavy traffic or on
roads that are winding, icy, snow-covered or
slippery.
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148STARTING AND OPERATING
To Activate
Push the on/off button to activate the Cruise
Control. The cruise indicator light in the instrument
cluster display will illuminate. To turn the system
off, push the on/off button a second time. The
cruise indicator light will turn off. The system
should be turned off when not in use.
To Set A Desired Speed
Turn the Cruise Control on.
NOTE:The vehicle should be traveling at a steady speed
and on level ground before pushing the SET (+) or
SET (-) button.
When the vehicle has reached the desired speed,
push the SET (+) or SET (-) button and release.
Release the accelerator and the vehicle will
operate at the selected speed.
To Vary The Speed Setting
To Increase Or Decrease The Set Speed
When the Cruise Control is set, you can increase
speed by pushing the SET (+) button, or decrease
speed by pushing the SET (-) button.
U.S. Speed (mph)
Pushing the SET (+) , or SET (-) button once will
result in a 1 mph speed adjustment. Each
subsequent tap of the button results in an
adjustment of 1 mph.
If the button is continually pushed, the set
speed will continue to adjust until the button is
released, then the new set speed will be estab -
lished.
Metric Speed (km/h)
Pushing the SET (+) , or SET (-) button once will
result in a 1 km/h speed adjustment. Each
subsequent tap of the button results in an
adjustment of 1 km/h.
If the button is continually pushed, the set
speed will continue to adjust until the button
is released, then the new set speed will be
established.
To Accelerate For Passing
Press the accelerator as you would normally. When
the pedal is released, the vehicle will return to the
set speed.
USING CRUISE CONTROL ON HILLS
The transmission may downshift on hills to
maintain the vehicle set speed.
The Cruise Control system maintains speed up and
down hills. A slight speed change on moderate hills
is normal. On steep hills, a greater speed loss or
gain may occur so it may be preferable to drive
without Cruise Control.
WARNING!
Leaving the Cruise Control system on when not
in use is dangerous. You could accidentally set
the system or cause it to go faster than you
want. You could lose control and have an
accident. Always turn the system off when you
are not using it.
WARNING!
Cruise Control can be dangerous where the
system cannot maintain a constant speed. Your
vehicle could go too fast for the conditions, and
you could lose control and have an accident. Do
not use Cruise Control in heavy traffic or on
roads that are winding, icy, snow-covered or
slippery.

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STARTING AND OPERATING149
(Continued)
(Continued)
To Resume Speed
To resume a previously set speed, push the RES
button and release. Resume can be used at any
speed above 20 mph (32 km/h).
To Deactivate
A tap on the brake pedal, or pushing the CANC
button, or normal brake pressure will deactivate
the Cruise Control system without erasing the set
speed from memory.
Pushing the on/off button or placing the ignition in
the OFF position erases the set speed from
memory.
ADAPTIVE CRUISE CONTROL (ACC)
Adaptive Cruise Control (ACC) increases the driving
convenience provided by cruise control while
traveling on highways and major roadways.
However, it is not a safety system and not designed
to prevent collisions. The Cruise Control function
performs differently Úpage 147.
ACC will allow you to keep Cruise Control engaged
in light to moderate traffic conditions without the
constant need to reset your Cruise Control. ACC
utilizes a radar sensor and a forward facing
camera designed to detect a vehicle directly ahead
of you.
NOTE:
If the ACC sensor detects a vehicle ahead, ACC
will apply limited braking or accelerate (not to
exceed the original set speed) automatically to
maintain a preset following distance, while
matching the speed of the vehicle ahead.
Any chassis/suspension or tire size modifica -
tions to the vehicle will affect the performance
of the Adaptive Cruise Control and Forward Colli -
sion Warning system.
Fixed Speed Cruise Control (ACC not enabled)
will not detect vehicles directly ahead of you.
Always be aware of the feature selected
Ú page 387.
WARNING!
Adaptive Cruise Control (ACC) is a conve -
nience system. It is not a substitute for active
driver involvement. It is always the driver’s
responsibility to be attentive of road, traffic,
and weather conditions, vehicle speed,
distance to the vehicle ahead and, most
importantly, brake operation to ensure safe
operation of the vehicle under all road condi -
tions. Your complete attention is always
required while driving to maintain safe control
of your vehicle. Failure to follow these warn -
ings can result in a collision and death or
serious personal injury.
The ACC system:
Does not react to pedestrians, oncoming
vehicles, and stationary objects (e.g., a
stopped vehicle in a traffic jam or a
disabled vehicle).
Cannot take street, traffic, and weather
conditions into account, and may be
limited upon adverse sight distance condi -
tions.
Does not always fully recognize complex
driving conditions, which can result in
wrong or missing distance warnings.
Will bring the vehicle to a complete stop
while following a target vehicle and hold
the vehicle for approximately three
minutes in the stop position. If the target
vehicle does not start moving within three
minutes the parking brake will be acti -
vated, and the ACC system will be
cancelled.
WARNING!
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150STARTING AND OPERATING
Adaptive Cruise Control (ACC) Operation
The buttons on the right side of the steering wheel
operate the ACC system.
Adaptive Cruise Control Buttons

Adaptive Cruise Control (ACC) Menu
The instrument cluster displays the current ACC
system settings.The information it displays
depends on ACC system status.
Push the Adaptive Cruise Control (ACC) on/off
button until one of the following displays in the
instrument cluster display:Adaptive Cruise Control Off
When ACC is deactivated, the display will read
“Adaptive Cruise Control Off.”
Adaptive Cruise Control Ready
When ACC is activated but the vehicle speed
setting has not been selected, the display will read
“Adaptive Cruise Control Ready.”
Push the SET (+) or the SET (-) button (located on
the steering wheel) and the following will display in
the instrument cluster display:
Adaptive Cruise Control Set
When the SET (+) or the SET (-) button is pushed,
the display will read “ACC SET.”
When ACC is set, the set speed will display in the
instrument cluster.
The ACC screen may display once again if any of
the following ACC activity occurs:
System Cancel
Driver Override
System Off
ACC Proximity Warning
ACC Unavailable Warning
The instrument cluster display will return to the last
display selected after five seconds of no ACC
display activity.
You should switch off the ACC system:
When driving in fog, heavy rain, heavy snow,
sleet, heavy traffic, and complex driving situa
-
tions (i.e., in highway construction zones).
When entering a turn lane or highway
off-ramp; when driving on roads that are
winding, icy, snow-covered, slippery, or have
steep uphill or downhill slopes.
When towing a trailer up or down steep slopes.
When circumstances do not allow safe driving
at a constant speed.
WARNING!
1 — CANC/Cancel
2 — Fixed Speed Cruise Control On/Off
3 — Adaptive Cruise Control (ACC) On/Off
4 — Distance Decrease
5 — SET (+)/Accel
6 — RES/Resume
7 — SET (-)/Decel
8 — Distance Increase

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