Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
372 Vehicle Care
the transmission to D (Drive) and then to
R (Reverse). There should be no
movement while shifting the
transmission.
6. Shift the transmission to D (Drive).
7. If equipped with an ignition key, turn the ignition to ACC/ACCESSORY.
If equipped with Keyless Access, turn the
engine off. Disregard the Shift to P (Park)
DIC message. See Ignition Positions
(Keyless Access) 0226 or
Ignition Positions (Key Access) 0224.
{Warning
To avoid death, serious injury,
or property damage, before dinghy
towing the vehicle, always disconnect and
secure the negative battery cable and
cover the negative battery post and cable
with a non-conductive material. If the
battery is left connected or the battery
cable contacts the post, the Electric
Parking Brake may activate during
towing, which could cause a crash.
8. Disconnect the negative (–) battery cable. See “Negative Battery Cable
Disconnection” inBattery - North
America 0318. 9. Shift the transmission to P (Park).
Caution
If the steering column is locked, vehicle
damage may occur.
10. Move the steering wheel to make sure the steering column is unlocked.
11. If the vehicle has an ignition key, keep it in the towed vehicle in ACC/ACCESSORY
to prevent the steering column from
locking. If the vehicle is equipped with
Keyless Access, keep the RKE transmitter
outside of the vehicle and manually lock
the doors. Access the vehicle by using
the key in the door lock. See Door Locks
0 21.
Disconnecting the Towed Vehicle
Before disconnecting from the tow vehicle: 1. Park on a level surface. Secure the vehicle with wheel blocks.
2. Re-connect the negative (–) battery. See Battery - North America 0318.
3. Turn on the ignition with the engine off. For vehicles with a key, turn the ignition
to ON/RUN with the engine off. If the
vehicle is equipped with Keyless Access,
with your foot off the brake pedal, press and hold ENGINE START/STOP for
five seconds until the green light comes
on in the button. See
Ignition Positions
(Keyless Access) 0226 or
Ignition Positions (Key Access) 0224.
4. Set the parking brake. See Electric
Parking Brake 0240.
5. Disconnect from the tow vehicle.
6. Shift the transmission to N (Neutral).
7. Shift the transfer case to 2
m(Two-Wheel
Drive High). When the shift to 2
m
(Two-Wheel Drive High) is complete, the
light in the instrument cluster will stop
flashing and stay lit. See
Four-Wheel-Drive Light 0114.
8. Start the engine. Check that the vehicle is in 2
m(Two-Wheel Drive High) by
starting the engine and shifting the
transmission to D (Drive) and then to
R (Reverse). There should be movement
of the vehicle while shifting.
9. Shift the transmission to P (Park) and turn off the ignition.
10. Release the parking brake and remove the wheel blocks.
11. Reset any lost presets.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
378 Vehicle Care
Visually check constant velocity joint boots
and axle seals for leaks.
2500/3500 Series vehicles, at least every
engine oil change lubricate the upper and
lower control arm ball joints.
2500/3500 Series vehicles equipped with
steering linkage, at least every engine oil
change lubricate the tie rod ball joints, idler
arm pivot shaft bearings, idler arm socket,
and pitman arm socket.
Caution
Lubrication of applicable suspension
points should not be done unless the
temperature is−12 °C (10 °F) or higher,
or damage could result.
Body Component Lubrication
Lubricate all key lock cylinders, hood hinges,
liftgate hinges, and the steel fuel door hinge
unless the components are plastic. Applying
silicone grease on weatherstrips with a clean
cloth will make them last longer, seal better,
and not stick or squeak.
Underbody Maintenance
At least twice a year, spring and fall, use
plain water to flush any corrosive materials
from the underbody. Take care to
thoroughly clean any areas where mud and
other debris can collect. If equipped with
power assist steps, extend them and then
use a high pressure wash to clean all joints
and gaps.
Do not directly power wash the transfer
case and/or front/rear axle output seals.
High pressure water can overcome the seals
and contaminate the fluid. Contaminated
fluid will decrease the life of the transfer
case and/or axles and should be replaced.
Sheet Metal Damage
If the vehicle is damaged and requires sheet
metal repair or replacement, make sure the
body repair shop applies anti-corrosion
material to parts repaired or replaced to
restore corrosion protection.
Original manufacturer replacement parts will
provide the corrosion protection while
maintaining the vehicle warranty.
Finish Damage
Quickly repair minor chips and scratches
with touch-up materials available from your
dealer to avoid corrosion. Larger areas of
finish damage can be corrected in your
dealer's body and paint shop.
Chemical Paint Spotting
Airborne pollutants can fall upon and attack
painted vehicle surfaces causing blotchy,
ring-shaped discolorations, and small,
irregular dark spots etched into the paint
surface. Refer to “Finish Care”previously in
this section.
Interior Care
To prevent dirt particle abrasions, regularly
clean the vehicle's interior. Immediately
remove any soils. Newspapers or dark
garments can transfer color to the vehicle’s
interior.
Use a soft bristle brush to remove dust from
knobs and crevices on the instrument
cluster. Using a mild soap solution,
immediately remove hand lotions,
sunscreen, and insect repellent from all
interior surfaces or permanent damage may
result.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Service and Maintenance 391
.Trained dealer technicians have the
diagnostic equipment to test the battery
and ensure that the connections and
cables are corrosion-free.
Belts
.Belts may need replacing if they squeak
or show signs of cracking or splitting.
.Trained dealer technicians have access to
tools and equipment to inspect the belts
and recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are crucial to
safe driving.
.Signs of brake wear may include chirping,
grinding, or squealing noises, or difficulty
stopping.
.Trained dealer technicians have access to
tools and equipment to inspect the brakes
and recommend quality parts engineered
for the vehicle. Fluids
Proper fluid levels and approved fluids
protect the vehicle’s systems and
components. See
Recommended Fluids and
Lubricants 0393 for GM approved fluids.
.Engine oil and windshield washer fluid
levels should be checked at every fuel fill.
.Instrument cluster lights may come on to
indicate that fluids may be low and need
to be filled.
Hoses
Hoses transport fluids and should be
regularly inspected to ensure that there are
no cracks or leaks. With a multi-point
inspection, your dealer can inspect the hoses
and advise if replacement is needed.
Lamps
Properly working headlamps, taillamps, and
brake lamps are important to see and be
seen on the road.
.Signs that the headlamps need attention
include dimming, failure to light, cracking,
or damage. The brake lamps need to be
checked periodically to ensure that they
light when braking.
.With a multi-point inspection, your dealer
can check the lamps and note any
concerns.
Shocks and Struts
Shocks and struts help aid in control for a
smoother ride.
.Signs of wear may include steering wheel
vibration, bounce/sway while braking,
longer stopping distance, or uneven
tire wear.
.As part of the multi-point inspection,
trained dealer technicians can visually
inspect the shocks and struts for signs of
leaking, blown seals, or damage, and can
advise when service is needed.
Tires
Tires need to be properly inflated, rotated,
and balanced. Maintaining the tires can save
money and fuel, and can reduce the risk of
tire failure.
.Signs that the tires need to be replaced
include three or more visible treadwear
indicators; cord or fabric showing through
the rubber; cracks or cuts in the tread or
sidewall; or a bulge or split in the tire.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
422 Index
Check (cont'd)Ignition Transmission Lock . . . . . . . . . . . . . 322
Child Restraints Infants and Young Children . . . . . . . . . . . . . 69
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84, 87
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Climate Control Systems . . . . . . . . . . . . . . . . . 199 Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . 199
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 201
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . 102
Collision Damage Repair . . . . . . . . . . . . . . . . . 407
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417 Connections
Connected Services . . . . . . . . . . . . . . . . . . . . 418
Control Hill Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Traction and Electronic Stability . . . . . . . 242
Control Light Hill Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 208
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 146
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Coolant
Engine Temperature Gauge . . . . . . . . . . . . 108
Engine Temperature Warning Light . . . . . 116
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199, 201
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Courtesy Transportation Program . . . . . . . . 406
Coverage Explanations . . . . . . . . . . . . . . . . . . . 170
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 246 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 403
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Text Telephone (TTY) Users . . . . . . . . . . . . 403
Customer Information
Publications Ordering Information . . . . . 408
Customer Satisfaction Procedure . . . . . . . . . 401
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 407
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . . 411
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . 411
Database Coverage Explanations . . . . . . . . . 170
Daytime Running Lamps (DRL) . . . . . . . . . . . 136
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 208
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 419
Differential, Limited-Slip . . . . . . . . . . . . . . . . . 245
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . 207
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 22
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Drive Belt Routing, Engine . . . . . . . . . . . . . . .400
Driver Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Driver Assistance Systems . . . . . . . . . . . . . . . 247
Driver Information Center (DIC) . . . . . . 119, 120
Driver Mode Control . . . . . . . . . . . . . . . . . . . . . 244
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Index 425
Hill Descent Control Light . . . . . . . . . . . . . . . . . 114
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 242
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
How to Wear Seat Belts Properly . . . . . . . . . .52
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199, 201
I
If the System Needs Service . . . . . . . . . . . . . 170
Ignition Positions . . . . . . . . . . . . . . . . . . . 224, 226
Ignition Transmission Lock Check . . . . . . . . 322
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
IndicatorVehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Infants and Young Children, Restraints . . . . 69
Information Publication Ordering . . . . . . . . . . . . . . . . . . . 408
Infotainment System . . . . . . . . . . . . . . . . . . . . . 411
Instrument Cluster . . . . . . . . . . . . . . . . . . . . . . . 102
Instrument Panel Overview . . . . . . . . . . . . . . . . 4
Interior Rearview Mirrors . . . . . . . . . . . . . . . . . 34
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1, 143
J
Jack Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Jump Starting - North America . . . . . . . . . . . 367
K
Keyless Entry
Remote (RKE) System . . . . . . . . . . . . . . . . 10, 13
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7, 9
L
Labeling, Tire Sidewall . . . . . . . . . . . . . . . . . . . 338
Lamps Auxiliary Roof Mounted Lamp . . . . . . . . . 139
Daytime Running (DRL) . . . . . . . . . . . . . . . . 136
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Exterior Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 139
Exterior Controls . . . . . . . . . . . . . . . . . . . . . . . 134
Exterior Lamps Off Reminder . . . . . . . . . . 136
Exterior Lighting Battery Saver . . . . . . . . 142
License Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Malfunction Indicator (CheckEngine) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Lane Change Alert (LCA) . . . . . . . . . . . . . . . . . 261
Lane Departure Warning (LDW) . . . . . . . . . . 262
Lane Departure Warning Light . . . . . . . . . . . . 115
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . 54
LATCH System Replacing Parts after a Crash . . . . . . . . . . . 84
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Illumination Control . . . . . . . . . . . . . . . . . . . 140
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Lights Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . 110
Antilock Brake System (ABS)Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Brake System Warning . . . . . . . . . . . . . . . . . 113
Charging System . . . . . . . . . . . . . . . . . . . . . . . 111
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Driver Mode Control . . . . . . . . . . . . . . . . . . . . 117
Electric Parking Brake . . . . . . . . . . . . . . . . . . . 113
Electronic Stability Control (ESC), Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Engine Coolant Temperature Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . . 117
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Four-Wheel-Drive . . . . . . . . . . . . . . . . . . . . . . . 114
Front Fog Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 118
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . . 118