Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
230 Driving and Operating
.Audio System
.OnStar System
Shifting Into Park
{Warning
It can be dangerous to get out of the
vehicle if the shift lever is not fully in
P (Park) with the parking brake firmly set.
The vehicle can roll. If you have left the
engine running, the vehicle can move
suddenly. You or others could be injured.
To be sure the vehicle will not move,
even when you are on fairly level ground,
use the steps that follow. With
four-wheel drive, if the transfer case is in
N (Neutral), the vehicle will be free to
roll, even if the shift lever is in P (Park).
Be sure the transfer case is in a drive
gear. If towing a trailer, seeDriving
Characteristics and Towing Tips 0268.
1. Hold the brake pedal down, then set the parking brake. See Electric Parking Brake
0 240.
2. Move the shift lever into P (Park) by pulling the shift lever toward you and
moving it up as far as it will go. 3. Be sure the transfer case, if equipped, is
in a drive gear, not in N (Neutral).
4. Turn the ignition off. For Key Access, push the ignition key in, toward the
steering column, and then turn the
ignition off.
5. For Key Access, remove the key and take it with you. If you can leave the vehicle
with the ignition key in your hand, the
vehicle is in P (Park).
For Keyless Access, take the Remote
Keyless Entry (RKE) transmitter with you.
Leaving the Vehicle with the Engine
Running
{Warning
It can be dangerous to leave the vehicle
with the engine running. The vehicle
could move suddenly if the shift lever is
not fully in P (Park) with the parking
brake firmly set.
If you have four-wheel drive and the
transfer case is in N (Neutral), the vehicle
will be free to roll, even if the shift lever
is in P (Park). So be sure the transfer case
is in a drive gear –not in N (Neutral).
(Continued)
Warning (Continued)
And, if you leave the vehicle with the
engine running, it could overheat and
even catch fire. You or others could be
injured. Do not leave the vehicle with the
engine running unless you have to.
If you have to leave the vehicle with the
engine running, be sure the vehicle is in
P (Park) and the parking brake is firmly set
before you leave it. After moving the shift
lever into P (Park), hold the regular brake
pedal down. Then, see if you can move the
shift lever away from P (Park) without first
pulling it toward you. If you can, it means
that the shift lever was not fully locked into
P (Park).
Torque Lock
If you are parking on a hill and you do not
shift the transmission into P (Park) properly,
the weight of the vehicle may put too much
force on the parking pawl in the
transmission. You may find it difficult to pull
the shift lever out of P (Park). This is called
torque lock. To prevent torque lock, set the
parking brake and then shift into P (Park)
properly before you leave the driver seat.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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Driving and Operating 245
Modes:
Normal Mode :Use for normal city and
highway driving to provide a smooth ride.
This setting provides balance between
comfort and handling. This is the standard/
default mode. There is no persistent
indicator in the instrument cluster for
this mode.
6Snow/Ice Mode : Snow/Ice Mode
improves vehicle acceleration on snow and
ice covered roads. When active, Snow/Ice
Mode will adjust acceleration to optimize
traction on slippery surfaces. This can
compromise the acceleration on dry asphalt.
This feature is not intended for use when
the vehicle is stuck in sand, mud, ice, snow,
or gravel. If the vehicle becomes stuck, see If
the Vehicle Is Stuck 0216.
7Off-Road Mode : Use this mode for
off-road recreational driving. Off-Road Mode
should be used to improve driving at
moderate speeds, on grass, gravel, dirt,
unpaved roads, or snow-covered roads. The
accelerator pedal is tuned for off-road use.
This mode modifies pedal mapping,
All-Wheel Drive (AWD), ride height, Antilock Brake System (ABS), StabiliTrak/Electronic
Stability Control (ESC), and Traction Control
System (TCS) performance.
For more information on off-road driving see
Off-Road Driving
0211.
_Tow/Haul Mode : Use this mode
when hauling heavy loads to provide
increased performance and vehicle control.
Tow/Haul Mode adjusts the transmission
shift pattern, AWD, and ESC performance.
If the vehicle is turned off with Tow/Haul
Mode active and then restarted within four
hours or less, Tow/Haul will remain active.
Otherwise, the vehicle will start in
Normal Mode.
If the vehicle has a diesel engine, exhaust
braking is automatically activated when
Tow/Haul Mode is selected. It maintains
vehicle speed by automatically
implementing a shift pattern that uses the
engine and the transmission to slow the
vehicle. The system will command
downshifts and use the turbocharger on the
engine to reduce vehicle speed when the
brake is applied. The normal tow/haul shift
pattern will return once the vehicle is on a
low grade or when the accelerator pedal is
pressed. While in the Electronic Range Select (ERS)
Mode (see
“manual mode”), grade breaking
is deactivated, allowing the driver to select a
range and limiting the highest gear
available.
For more information on trailer weight
specifications, see Towing Equipment 0276.
Limited-Slip Differential
If equipped, the limited-slip differential can
give more traction on snow, mud, ice, sand,
or gravel. It works like a standard axle most
of the time, but when traction is low, this
feature allows the drive wheel with the
most traction to move the vehicle. For
vehicles with the limited-slip differential,
driven under severe conditions, the rear axle
fluid should be changed. See Maintenance
Schedule 0384.
Locking Rear Axle
Vehicles with a locking rear axle can give
more traction on snow, mud, ice, sand,
or gravel. It works like a standard axle most
of the time, but when traction is low, this
feature will allow the rear wheel with the
most traction to move the vehicle.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
272 Driving and Operating
Pulling the Trailer from the Water
To pull the trailer out of the water:1. Press and hold the brake pedal.
2. Start the engine and shift into gear.
3. Release the parking brake.
4. Let up on the brake pedal.
5. Drive slowly until the tires are clear of the chocks.
6. Stop and have someone pick up and store the chocks.
7. Slowly pull the trailer from the water.
8. Once the vehicle and trailer have been driven from the sloped part of the boat
ramp, the vehicle can be shifted from
four-wheel-drive high. Shift into the drive
mode that is appropriate for the road
conditions.
Caution
If the vehicle tires begin to spin and the
vehicle begins to slide toward the water,
remove your foot from the accelerator
pedal and apply the brake pedal. Seek
help to have the vehicle towed up
the ramp.
Maintenance when Trailer Towing
The vehicle needs service more often when
used to tow trailers. See Maintenance
Schedule 0384. It is especially important to
check the engine oil, axle lubricant, belts,
cooling system, and brake system before
and during each trip.
Check periodically to see that all nuts and
bolts on the trailer hitch are tight.
Engine Cooling When Trailer Towing
The cooling system may temporarily
overheat during severe operating conditions.
See Engine Overheating 0312.
Trailer Towing
If equipped with a diesel engine, see the
Duramax diesel supplement.
Caution
Towing a trailer improperly can damage
the vehicle and result in costly repairs
not covered by the vehicle warranty. To
tow a trailer correctly, follow the
directions in this section and see your
dealer for important information about
towing a trailer with the vehicle. Trailering is different than just driving the
vehicle by itself. Trailering means changes in
handling, acceleration, braking, durability,
and fuel economy. Successful, safe trailering
takes correct equipment, and it has to be
used properly.
The following information has many
time-tested, important trailering tips and
safety rules. Many of these are important
for your safety and that of your passengers.
Read this section carefully before pulling a
trailer.
Trailer Weight
{Warning
Never exceed the towing capacity for
your vehicle.
Safe trailering requires monitoring the
weight, speed, altitude, road grades, outside
temperature, and how frequently the vehicle
is used to tow a trailer.
Trailer Weight Ratings
When towing a trailer, the combined weight
of the vehicle, vehicle contents, trailer, and
trailer contents must be below all of the
maximum weight ratings for the vehicle,
including:
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Driving and Operating 273
.GCWR: Gross Combined Weight Rating
.GVWR: Gross Vehicle Weight Rating
.Maximum Trailer Weight Rating
.GAWR-RR: Gross Axle Weight Rating-Rear
.Maximum Trailer Tongue Weight Rating
See “Weight-Distributing Hitch and
Adjustment” underTowing Equipment 0276
to determine if equalizer bars are required
to obtain the maximum trailer weight
rating.
See “Trailer Brakes” underTowing
Equipment 0276 to determine if brakes are
required based on your trailer's weight.
The only way to be sure the weight is not
exceeding any of these ratings is to weigh
the tow vehicle and trailer combination,
fully loaded for the trip, getting individual
weights for each of these items.
A trailering information label on the B-pillar
shows tow rating information for the
vehicle.
{Warning
You and others could be seriously injured
or killed if the trailer is too heavy or the
trailer brakes are inadequate for the load.
The vehicle may be damaged, and the
repairs would not be covered by the
vehicle warranty.
Only tow a trailer if all the steps in this
section have been followed. Ask your
dealer for advice and information about
towing a trailer.
Gross Combined Weight Rating (GCWR)
GCWR is the total allowable weight of the
completely loaded vehicle and trailer
including any fuel, passengers, cargo,
equipment, and accessories. Do not exceed
the GCWR for your vehicle. The GCWR for
the vehicle is on the Trailering Information
Label. To check that the weight of the vehicle and
trailer are within the GCWR for the vehicle,
follow these steps:
1. Start with the "curb weight" from the Trailering Information Label.
2. Add the weight of the trailer loaded with cargo and ready for the trip.
3. Add the weight of all passengers.
4. Add the weight of all cargo in the vehicle.
5. Add the weight of hitch hardware such as a draw bar, ball, load equalizer bars,
or sway bars.
6. Add the weight of any accessories or aftermarket equipment added to the
vehicle.
The resulting weight cannot exceed the
GCWR value on the Trailering Information
Label.
The gross combined weight can also be
confirmed by weighing the truck and trailer
on a public scale. The truck and trailer
should be loaded for the trip with
passengers and cargo.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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274 Driving and Operating
Gross Vehicle Weight Rating (GVWR)
For information about the vehicle's
maximum load capacity, seeVehicle Load
Limits 0217. When calculating the GVWR
with a trailer attached, the trailer tongue
weight must be included as part of the
weight the vehicle is carrying.
Maximum Trailer Weight
The maximum trailer weight rating is
calculated assuming the tow vehicle has a
driver, a front seat passenger, and all
required trailering equipment. This value
represents the heaviest trailer the vehicle
can tow, but it may be necessary to reduce the trailer weight to stay within the GCWR,
GVWR, maximum trailer tongue load,
or GAWR-RR for the vehicle.
Use the Tow Rating Guide
(my.chevrolet.com/learn) to determine how
much the trailer can weigh, based on the
vehicle model and options.
Weights listed apply for conventional trailers
and gooseneck/fifth-wheel trailers unless
otherwise noted.
A step bumper trailer hitch can only support
a total trailer weight up to 2 271 kg
(5,000 lb). If a trailer hitch ball is added to
the step bumper, check the hitch ball rating
to be sure it is higher than the total trailer
weight.
Maximum Trailer Tongue Weight Rating
The Maximum Trailer Tongue Weight Rating
is the allowable trailer tongue weight that
the vehicle can support using a conventional
trailer hitch. It may be necessary to reduce
the overall trailer weight to stay within the
maximum trailer tongue weight rating while
still maintaining the correct trailer load
balance. A fifth-wheel or gooseneck hitch
may support a higher tongue weight.
The Maximum Trailer Tongue Weight Rating
for a conventional trailer hitch or a fifth
wheel/gooseneck hitch is shown on the
Trailering Information Label.
Do not exceed a maximum trailer tongue
weight of 567 kg (1,250 lb) for a conventional
trailer hitch.
The trailer tongue weight contributes to the
Gross Vehicle Weight (GVW). GVW includes
the curb weight of your vehicle, any
passengers, cargo, equipment and the trailer
tongue weight. Vehicle options, passengers,
cargo, and equipment reduce the maximum
allowable tongue weight the vehicle can
carry, which also reduces the maximum
allowable trailer weight.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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Driving and Operating 275
Trailer Load Balance
The correct trailer load balance must be
maintained to ensure trailer stability.
Incorrect load balance is a leading cause of
trailer sway.
The trailer tongue weight (1) should be 10–
15% and fifth-wheel or gooseneck tongue
weight should be 15–25% of the total loaded
trailer weight (2). Some specific trailer types,
such as boat trailers, fall outside of this
range. Always refer to the trailer owner’s
manual for the recommended trailer tongue
weight for each trailer. Never exceed the
maximum loads for the vehicle, hitch, and
trailer.The trailer load balance percentage is
calculated as: weight (1) divided by
weight (2) times 100.
After loading the trailer, separately weigh
the trailer and then the trailer tongue and
calculate the trailer load balance percentage
to see if the weights and distribution are
appropriate for your vehicle. If the trailer
weight is too high, it may be possible to
transfer some of the cargo into your vehicle.
If the trailer tongue weight is too high or
too low, it may be possible to rearrange
some of the cargo inside of the trailer.
Do not exceed the maximum allowable
tongue weight for your vehicle. Use the
shortest hitch extension available to position
the hitch ball closer to your vehicle. This will
help reduce the effect of the trailer tongue
weight on the trailer hitch and the rear axle.
If a cargo carrier is used in the trailer hitch
receiver, choose a carrier that positions the
load as close to the vehicle as possible.
Make sure the total weight, including the
carrier, is no more than half of the
maximum allowable tongue weight for the
vehicle or 227 kg (500 lb), whichever is less.
Rear Gross Axle Weight Rating
(GAWR-RR)
The GAWR-RR is the total weight that can be
supported by the rear axle of the vehicle. Do
not exceed the GAWR-RR for the vehicle,
with the tow vehicle and trailer fully loaded
for the trip including the weight of the
trailer tongue. If using a weight-distributing
hitch, do not exceed the GAWR-RR before
applying the weight distribution spring bars.
The GAWR-RR for the vehicle is on the
Trailering Information Label.
Ask your dealer for trailering information or
assistance.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
276 Driving and Operating
Towing Equipment
Hitches
{Warning
In order to avoid serious injury or
property damage, always follow the hitch
manufacturer's instructions when securing
your draw bar/coupling device to the
vehicle's hitch receiver.
Ensure that the draw bar/coupling device
is secured with a locking retainer pin or
other means such that rotation of the pin
or locking mechanism will not cause the
pin to back out or loosen during use.
Failure to correctly secure the draw bar/
coupling device to the receiver can result
in separation of the hitch/receiver while
towing.
Conventional Hitch
A conventional hitch is bolted to the frame
or cross member of the tow vehicle, and is
generally rated Class 2, 3, or 4. Gooseneck Hitch
A gooseneck hitch is designed to be coupled
to a special hitch leveraging a hitch ball, and
is mounted over the rear axle in the
truck bed.
Fifth-Wheel Hitch
A fifth-wheel hitch is mounted over the rear
axle in the truck bed, and leverages a
hinged plate
—the same type of hitch
leveraged by semi trucks. Generally,
fifth-wheel hitches accommodate large
trailers with as many as one, two, or three
axles.
Always use the correct hitch equipment for
your vehicle. Crosswinds, large trucks going
by, and rough roads can affect the trailer
and the hitch.
Proper hitch equipment for your vehicle
helps maintain control of the vehicle-trailer
combination. Many trailers can be towed
using a weight-carrying hitch which has a
coupler latched to the hitch ball, or a tow
eye latched to a pintle hook. Other trailers
may require a weight-distributing hitch that uses spring bars to distribute the trailer
tongue weight between your vehicle and
trailer axles. Fifth-wheel and gooseneck
hitches may also be used. See
“Maximum
Trailer Tongue Weight” underTrailer Towing
0 272 for weight limits with various hitch
types.
Avoid sharp turns when using a step-bumper
hitch to prevent damage. Make wider turns
to prevent contact between your trailer and
your bumper.
Consider using mechanical sway controls
with any trailer. Ask a trailering professional
about sway controls or refer to the trailer
manufacturer's recommendations and
instructions.
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Driving and Operating 277
Weight-Distributing Hitch and Adjustment
A weight-distributing hitch may be useful with some trailers. Use the following guidelines to determine if a weight-distributing hitch should
be used.Vehicle Maximum Trailer Weight GCWR* Maximum Tongue Weight
2500/3500 Up to 9 080 kg (20,000 lb) See (1) below 25%
(1) Weight distributing hitch required on vehicles equipped with On/Off Road (OOR) and Mud Terrain (MT) tires with trailers over 10,000 lbs.
Weight distributing hitch optional for other vehicles.
1. Front of Vehicle
2. H1/H2 Body to Ground Distance
Towing with Model 2500/3500 Trucks 1. Position the truck so that the trailer is ready to connect. Keep the trailer
detached.
2. Measure the height of the top of the front wheel opening at the fender to the
ground (H1).
3. Attach the vehicle to the trailer. Do not attach weight distribution bars at
this time.
4. Measure the height of the top of the front wheel opening on the fender to
the ground (H2). 5. Install and adjust the tension in the
weight-distributing bars per the
manufacturers’ recommendations so that
the height of the front fender is
approximately H2−[(H2−H1)/4] (1/4 the
difference between the two measured
ride heights, below the secondary ride
height {H2}).
6. Visually inspect the trailer and weight-distributing hitch to ensure that
the manufacturers’ recommendations
have been met.