2021 CADILLAC ESCALADE infotainment

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 179
A flashing light indicates the
headphones are not in range. Move
them closer to the forward overhead
screen until the light stops flashing.
If the light does not come on, check
the batteries. Intermittent sound or
static can also indicate weak batteries.
See“Battery Replacement ”later in this
section.
Turn the headphones off when they
are not in use.
Press the center of the right side of
the headphone to change the channel.
Channel 1 will provide audio
associated with screen 1 and channel 2
will provide audio associated with
screen 2.
Infrared transmitters are on the top of
the right seatback video screen. The
headphones shut off automatically to
save the battery power if the RSI
system is off or if the headphones are
out of range of the transmitters for
more than three minutes. Moving too
far forward or stepping out of the
vehicle can cause the headphones to
lose the signal or have static.
Use the volume control on the
headphones to adjust the volume. For best audio performance, wear the
headphones as indicated with L (Left)
and R (Right) on the ear pads. Do not
let anything cover the ear pads.
Caution
Do not store the headphones in
heat or direct sunlight. This could
damage the headphones and repairs
would not be covered by the vehicle
warranty. Storage in extreme cold
can weaken the batteries. Keep the
headphones stored in a cool, dry
place.
If the foam ear pads become worn or
damaged, the pads can be replaced
separately. To purchase replacement
ear pads, call 1-888-293-3332 or
contact your dealer.
Battery Replacement
To change the batteries: 1. Loosen the screw to the battery door on the left side of the
headphones.
2. Slide the battery door open.
3. Replace the two AAA batteries. 4. Replace the battery door and
tighten the screw.
Remove the batteries if the
headphones will not be used for a
long time.
RSI Troubleshooting
No power : The ignition might not be
on or in ACC/ACCESSORY.
There is no sound from the
headphones with the indicator light
on : If the batteries are good, make
sure the headphones are programmed
to the correct screen and on the
correct channel for the screen being
viewed.
Sometimes the wireless headphone
audio cuts out or buzzes : Check for
obstructions, low batteries, reception
range, and interference from cell
phone towers or from cellular
telephone use in the vehicle. Check
that the headphones are on correctly
using the L (Left) and R (Right) on the
headphones. Check that the
headphones are positioned properly
with the headband across the top of
the head.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
180 INFOTAINMENT SYSTEM
Newer mobile phones and tablets emit
infrared light for features like face and
iris detection. This infrared light can
interfere with both the headphone
operation. If your headphones
experience static or dropouts, place
your mobile device away from the rear
seat displays.
I lost the headphones :See your
dealer for assistance.
Video Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Positioning Systems
(GPS), two-way radios, mobile faxes,
or walkie talkies.
It might be necessary to turn off the
video player when operating one of
these devices in or near the vehicle.
Navigation
Using the Navigation
System
If equipped, launch the Nav
application by touching the Nav icon
on the Home Page or on the shortcut
tray near the left side of the
infotainment display.
When the Nav application is launched
for the first time, a product
walkthrough is available. Use of the
feature requires the Terms and
Conditions and the Privacy statement
to be confirmed. If available and
signed into a profile, it is also
suggested to enable and confirm
Personalized Navigation.
Personalized Navigation (If
Equipped)
If Personalized Navigation is available
and confirmed, this feature learns
preferences by remembering where
the vehicle has been. It uses the
locations and navigation history to
personalize routes and results. Personalized Navigation may learn
elements such as:
.Personalized routes based on
preferred streets.
.Search results that provide best
matches at the top of the list.
.Predictive traffic.
.Local map content updating.
Personalized Navigation can also be
enabled or disabled at a later time.
Select Settings, then Navigation
Privacy, and then change setting for
Collect Data with Profile Information.
See Settings 0203.
Navigation Map View
After opening the Nav application for
the first time, the application will
always open in full map view
displaying the vehicle’s current

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 181
location. The Search option will
appear along the left side of the
navigation map view.
Destination Cards
From the Nav application, set up
Home and Work addresses to enable
one-touch navigation. To set up Home
and Work addresses, select Settings,
then More Settings, and then
Destination Cards. Show on Map
should be on by default. Select and
enter Home and/or Work address
and save.
To stop showing Destination Cards on
the map view, switch Show on Map
to Off.
Touch the drive To Home or drive To
Work pop-up to start either route.Map and Navigation Settings
Touch Settings to display options. The
following may display:
.Map Orientation
.3D Heading Up
.2D Heading Up
.2D North Up
.Show on Map
.Fuel
.Food
.Restaurants
.Fast Food
.Coffee
.ATMs
.Lodging
.Parking
.Grocery Stores
.Avoid on Route
.Highways
.Toll Roads
.Unpaved Roads
.Ferries
.Tunnels
.Carpool Lanes
.Country Borders
.Rear Seat Requests
.Accept
.Always Ignore
To access the following, touch
Settings and then More Settings:
.Destination Cards
.Map Preferences
.Preferred Landmarks
.Navigation Voice Control
.Traffic Preferences
.Alert Preferences
.Manage History
.Navigation Privacy: See
“Personalized Navigation (If
Equipped)” previously in this
section.
.About
To exit a list, touch
Sin the upper left
corner to go back to the main
map view
Make sure to set up preferences before
setting a destination and starting
active guidance.
Map Preferences
Touch to choose between basic map
feature configurations:

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
182 INFOTAINMENT SYSTEM
Map Colors
.Day (Light)
.Night (Dark)
.Auto–Touch to automatically
change modes based on lighting
conditions.
3D Landmark (Default is On) :
Touch On or Off. When turned on, the
system will display all 3D Landmarks
on the map depending on the zoom
level.
3D Buildings (Default is Off ) : Touch
On or Off. When turned on, the
system will display all of the possible
3D building shapes on the map
depending on the zoom level.
Show Terrain in 3D (Default is
Off ) : If equipped, touch On or Off.
When turned on, the system will
display terrain information on the
map in 3D view.
Auto-Zoom (Default is On) : Touch
On or Off. When turned on, the
system will automatically adjust the
zoom level when the vehicle is
approaching a turn. After the turn is
completed, the system automatically
brings the zoom back to the originally set level. If the vehicle is approaching
a turn with the next turn occurring
shortly after, the Auto-Zoom will
remain on until both turns are
completed.
Preferred Route
To access, touch Settings, then More
Settings, and then Preferred Route.
Choose from two different route
options: Fastest or Eco-Friendly.
.Fastest would be the route with the
shortest drive time.
.Eco-Friendly would be the most
fuel-efficient route.
Avoid on Route
To access, touch Settings, and then
Avoid on Route.
Choose any of the road features to
avoid while on route:
.Highways
.Unpaved Roads
.Ferries
.Carpool Lanes
.Toll Roads
.Tunnels
.Country Borders Navigation Voice Control
Touch to access the voice control
setting display.
.Navigation Volume
–To adjust the
volume level, use the sliding bar on
the Navigation screen. If the voice
guidance prompt is being heard,
volume can also be adjusted using
the knob on the center stack or the
volume switch on the steering
wheel.
.Directional Navigation Prompts –
Allows prompts to play on the left
or right side of the vehicle
depending on the direction of the
upcoming turn. This can be turned
on or off.
.Navigation Voice Prompt Level
during a Call. Options available are:
‐ Full Prompt (Selected by default)
‐ Tone Only
‐ None
Traffic Preferences (If Equipped)
While in Map View, select Settings,
then More Settings, and then Traffic
Preferences. When Show Traffic on
Map is turned on, the feature provides

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 183
an overview of the traffic flow using
different coded colors. The following
options are available for rerouting:
.Show Traffic Flow on Map–Toggles
whether or not the flow of traffic is
shown on the map.
.Auto Reroute –The system will
automatically reroute if the system
detects there is a traffic issue ahead.
.Ask Before Rerouting (Default) –If
the system detects there is a traffic
issue ahead, it will display a pop-up
with details about the issue. Choose
to reroute or cancel the alert.
.Never Check –The system will not
check for a better route until one of
the above options is selected.
Alert Preferences
Set alerts on or off during both
inactive and active guidance views.
The following alerts may be available:
.Road Safety Alerts –Touch to
display upcoming School Zones.
.Traffic Camera Alerts
Manage History
Touch Manage History to access the
History options:
.Clear Recent Destinations –Touch
\to clear the recent destinations.
.Clear Search History –Touch\to
clear the search history.
Navigation Privacy
Touch to change the navigation
privacy settings. The Navigation
Privacy settings are:
.Collect Data with Profile
Information –Turn this on to
enable Personalized Navigation. See
“Personalized Navigation ”earlier in
this section.
.Collect Anonymized Data –Turn
this on to enable improvement in
Nav product quality.
About
Touch to display software information,
such as:
.Telenav Terms and Conditions
.Telenav Privacy Statement
.Navigation Version
Maps
The Nav application requires a map
database to run. It is stored on an SD
card that is connected to the infotainment system. If the map
database is not available, a missing SD
card error message will be displayed.
SD Card Error Messages
The SD card only works for one
unique vehicle. The SD card must pass
authentication verification to be used
for that specific vehicle. Potential
error scenarios and messages include:
.The SD card has initialized for the
first time:
“Once initialized, this SD
card can only be used for navigation
in this vehicle.”
.The SD card is not working
properly: “SD card is not functioning
properly. (Error Code).”
.The SD card is not paired with the
existing system: “This SD card is not
valid for navigation in this vehicle.
See Owner’s Manual for more detail
or visit your dealer.”
.The SD card has been removed from
the slot: “SD card has been removed.
(Error Code).”
Selecting "Confirm" after initialization
message will start initializing. For the
other messages, touch OK to return to
the Home Page.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
184 INFOTAINMENT SYSTEM
Navigation Symbols
Following are the most common
symbols that may appear in the Nav
application.
This indicates the vehicle’s current
location and direction on the map.
The destination pin marks the
location of the final destination.
Touch the pin to view the destination
address or to add it or remove it from
the Favorites list. Hide the
information by touching the pin one
more time. It will automatically time
out if no action is taken.
If equipped, smart Points of Interest
(POIs) are places of interest for
parking and gas stations.
Destination
Search
Touch Search on the infotainment
display to open the search display.
It has a search field entry box, quick
category icon shortcuts, and keyboard.
Auto Complete
Enter a partial location in the field
entry box on the search display. Auto
complete will attempt to complete the
destination based on what is being
entered. Touch the suggested item to
search.Search While in Motion with No
Front Seat Passenger Present
The search display will not allow
changes or text input with the
keyboard when the vehicle is in
motion. As a result, a display showing
three rows of the most commonly
used categories appears.
Search While in Motion with Front
Seat Passenger Present
If the system detects that the front
seat passenger is present with both
driver and passenger seat belts
buckled, touching the search icon will
display an alert message that allows
the passenger to search for a
destination.
Receiving Destination Directions
from Different Sources
Destinations can be received or
transferred from different sources to
the Nav application for route
guidance. If equipped, some of these
sources may include:
.Navigation from search results.
.OnStar Advisor destination
download.
.An address from the Contacts list.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 185
.An application on the smartphone
that can send destinations to the
vehicle.
.An application downloaded to the
vehicle that can send destinations
to the navigation system.
Waypoints
Add up to five waypoints, which are
additional destinations, along the
route. To add an additional stop or
waypoint:1. From active guidance, touch Add a Stop.
2. Search for the destination using One-Box, Voice search, or the Quick
Category icons.
3. Choose search results Along Route, Nearby, or Near Destination.
4. Choose the desired waypoint and touch Add to Trip.
Route options are not available for
waypoints. Arriving at a Waypoint
When approaching a waypoint, the
system will display a Destination
Arrival view. To continue on to the
next destination touch the Done
message on the infotainment display.
Editing a Waypoint
When waypoints are added during
active guidance, the system allows a
stop to be deleted or the order to be
changed.
To edit a waypoint, touch
Destinations. The following options
will be available:
.Modify destination order by
touching the arrow buttons on the
waypoint destinations list.
.Delete a waypoint by touching the
trash can icon. The icon can be
selected again to re-add the
waypoint in case it was accidentally
selected. Touch
zon the top right
corner so the system can recalculate
the route. If there is only one address in the
destinations list, the system will
disable the move and delete
functions. The system will not allow
the final destination to be deleted.
Map Information
Road network attributes are contained
in the map database for map
information. Attributes include
information such as street names,
street addresses, and turn restrictions.
A detailed area includes all major
highways, service roads, and
residential roads. The detailed areas
include Places of Interest (POIs) such
as restaurants, airports, banks,
hospitals, police stations, gas stations,
tourist attractions, and historical
monuments.
If the vehicle does not have an
applicable service plan, the map
database may not include data for
newly constructed areas or map
database corrections that are
completed after production. The
navigation system provides full route
guidance in the detailed map areas.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
186 INFOTAINMENT SYSTEM
Zoom Control
To zoom in or out, perform one of the
following:
.Rotate the Multifunction Controller
(MFC) to zoom in or out on
the map.
.Double tap with one finger to zoom
in or single tap with two fingers to
zoom out on the map.
.Use the index finger and thumb to
zoom out by pinching and then
zoom in by spreading those two
fingers on the map.
Map Gestures and Map Scale
Use the following gestures on the
infotainment display to adjust the
map scale and display options.
.Pinch to zoom in or out.
.Pan the map.
.Use two fingers to tilt down and
change from 2D to 3D. Tilt up to
change back to 2D.
.Rotate the map.
The MFC can also shift up, down, left,
or right to pan the map.
See Using the System 0160.
Mute
When in active guidance, the audio
prompts while using navigation can be
muted. Touch Mute in the Active
Menu. A slash will appear on the
speaker to indicate voice guidance is
muted.
Active Guidance View
When a destination is chosen and a
navigation session is active, the
navigation system enters into an
Active Guidance View (AGV).
Lane Guidance
The map will display the lane
information for the upcoming
maneuver if it is available.
Junction View
When a vehicle is on the highway and
approaching the exit, an image
displays the lane that the vehicle must
stay in to complete the next
maneuver. Quick-Turn View
When the vehicle is approaching a
turn with the next turn following in
quick succession, a quick-turn list
appears below the primary turn
indicator. An audio prompt will
announce the quick turn.
Auto-Zoom
When approaching a maneuver, the
map will automatically zoom in to
show both the vehicle icon and the
upcoming maneuver to give a better
view of the maneuver. Once the
maneuver is complete, the system will
zoom back to the previous zoom level.
Touch Settings, then More Settings,
and then touch Map Preferences to
access Auto-Zoom. This feature can be
enabled or disabled.