Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
474 ONSTAR
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY
mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in
a large city with tall buildings; in
parking garages; around airports; in
tunnels and underpasses; or in an
area with very dense trees. If GPS
signals are not available, the OnStar
system should still operate to call
OnStar. However, OnStar could have
difficulty identifying the exact
location.
.In emergency situations, OnStar can
use the last stored GPS location to
send to emergency responders.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to
function properly. These systems may
not operate if the battery is
discharged or disconnected.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
CONNECTED SERVICES 477
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
488 INDEX
S
Safety Defects ReportingCanadian Government . . . . . . . . . . . . 468
General Motors . . . . . . . . . . . . . . . . . . . 468
U.S. Government . . . . . . . . . . . . . . . . . . 468
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Safety System Check . . . . . . . . . . . . . . . . 64
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . 166
Scheduling Appointments . . . . . . . . . . 463
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . 61
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . 119
Replacing after a Crash . . . . . . . . . . . . 65
Use During Pregnancy . . . . . . . . . . . . . 64
Seats
Head Restraints . . . . . . . . . . . . . . . . . . . . 41
Heated and Ventilated Front . . . . . . 48
Heated, Rear . . . . . . . . . . . . . . . . . . . . . . . 50
Lumbar Adjustment, Front . . . . . . . . 44
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Adjustment, Front . . . . . . . . . 43
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Reclining Seatbacks . . . . . . . . . . . . . . . 45
Second Row . . . . . . . . . . . . . . . . . . . . . . . . 51 Seats (cont'd)
Third Row Seat . . . . . . . . . . . . . . . . . . . . 55
Second Row Seats . . . . . . . . . . . . . . . . . . . 51
Securing Child Restraints . . . . . . . 91, 94
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . 28
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Accessories andModifications . . . . . . . . . . . . . . . . . . . . 364
Doing Your Own Work . . . . . . . . . . . 364
Maintenance Records . . . . . . . . . . . . 453
Maintenance, General Information . . . . . . . . . . . . . . . . . . . . . . 441
Parts Identification . . . . . . . . . . . . . . . 454
Scheduling Appointments . . . . . . . . 463
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Services
Special Application . . . . . . . . . . . . . . . 448
Servicing System . . . . . . . . . . . . . . . . . . . . 190
Servicing the Airbag . . . . . . . . . . . . . . . . . 75
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . 249 Side Blind Zone Alert (SBZA) . . . . . . 321
Signals, Turn and Lane-Change . . . . 153
Software Updates . . . . . . . . . . . . . . . . . . . 163
Special Application Services . . . . . . . 448
Specifications and Capacities . . . . . . 455
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . 115
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . 263
Start Vehicle, Remote . . . . . . . . . . . . . . . 14
Starting the Engine . . . . . . . . . . . . . . . . . 246
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Heated Wheel . . . . . . . . . . . . . . . . . . . . . 104
Wheel Adjustment . . . . . . . . . . . . . . . . 104
Wheel Controls . . . . . . . . . . . . . . . . . . . 104
Steering Column Lock . . . . . . . . . . . . . . . 30
Steering Wheel Controls . . . . . . . . . . . 160
Steps
Power Assist . . . . . . . . . . . . . . . . . . . . . . . 28
Stop/Start System . . . . . . . . . . . . . . . . . . 247
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Center Console . . . . . . . . . . . . . . . . . . . . . 99
Convenience Net . . . . . . . . . . . . . . . . . . 101
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Roof Rack System . . . . . . . . . . . . . . . . 101
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
490 INDEX
Transmission (cont'd)Temperature Gauge . . . . . . . . . . . . . . . 118
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 464
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . 116
Turn and Lane-Change Signals . . . . 153
U
Uniform Tire Quality Grading . . . . . . 410
Universal Remote System . . . . . . . . . . 145 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Programming . . . . . . . . . . . . . . . . . . . . . . 146
Updates Map Data . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Using the Navigation System . . . . . . 180
Using the System . . . . . . . . . . . . . . . . . . . 160
Using This Manual . . . . . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . . . . . 28
Automatic Hold Light . . . . . . . . . . . . 125
Canadian Owners . . . . . . . . . . . . . . . . . . . . 1
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Identification Number (VIN) . . . . . 454
Load Limits . . . . . . . . . . . . . . . . . . . . . . . 240
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Vehicle (cont'd)
Personalization . . . . . . . . . . . . . . . . . . . 138
Remote Start . . . . . . . . . . . . . . . . . . . . . . . 14
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Speed Messages . . . . . . . . . . . . . . . . . . . 138
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
Vehicle Ahead Indicator . . . . . . . . . . . . 126
Vehicle Care
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 400
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
Vehicle Hold
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 263
Vehicle Hold (AVH) Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 263
Vehicle Information . . . . . . . . . . . . . . . . 134
Vehicle Positioning . . . . . . . . . . . . . . . . . 189
Vehicle Security
Steering Column Lock . . . . . . . . . . . . . 30
Ventilation, Air . . . . . . . . . . . . . . . . . . . . . 225
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Voice Recognition . . . . . . . . . . . . . . . . . . 191
Voltmeter Gauge . . . . . . . . . . . . . . . . . . . . 119
W
Warning Brake System Light . . . . . . . . . . . . . . . 124 Warning (cont'd)
Caution and Danger . . . . . . . . . . . . . . . . . 2
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Warnings Hazard Flashers . . . . . . . . . . . . . . . . . . . 153
Washer Fluid . . . . . . . . . . . . . . . . . . . . . . . . 377
Wheels
Alignment and Tire Balance . . . . . 411
Different Size . . . . . . . . . . . . . . . . . . . . . . 409
Replacement . . . . . . . . . . . . . . . . . . . . . . 411
When It Is Time for New Tires . . . . 407
Where to Put the Restraint . . . . . . . . . 82
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Windshield
Replacement . . . . . . . . . . . . . . . . . . . . . . 383
Wiper/Washer . . . . . . . . . . . . . . . . . . . . . 105
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Winter Tires . . . . . . . . . . . . . . . . . . . . . . . . . 394
Wiper Blade Replacement . . . . . . . . . . 382
Wipers
Rear Washer . . . . . . . . . . . . . . . . . . . . . . 107
Wireless Charging . . . . . . . . . . . . . . . . . . 111