2021 CADILLAC ESCALADE remote start

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
428 VEHICLE CARE
7. Connect one end of the redpositive (+) cable to the remote
positive (+) terminal of the vehicle
with the discharged battery.
8. Do not let the other end touch metal. Connect it to the positive (+)
terminal of the good battery. Use a
remote positive (+) terminal if the
vehicle has one.
9. Connect one end of the black negative (−) cable to the negative
(−) terminal of the good battery.
Use a remote negative (−) terminal
if the vehicle has one.
Do not let the other end touch
anything until the next step.
10. Connect the other end of the negative (−) cable to the remote
negative (−) terminal to the
discharged battery.
11. Start the vehicle with the good battery and run the engine for a
while.
12. Try to start the vehicle that had the dead battery. If it will not start
after a few tries, it probably needs
service.Caution
If the jumper cables are connected
or removed in the wrong order,
electrical shorting may occur and
damage the vehicle. The repairs
would not be covered by the vehicle
warranty. Always connect and
remove the jumper cables in the
correct order, making sure that the
cables do not touch each other or
other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it
to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash or (Continued)
Caution (Continued)
hook to suspension components.
Use the proper straps around the
tires to secure the vehicle. Do not
drag a locked wheel/tire. Use tire
skates or dollies under any locked
wheel/tire while loading the vehicle.
Do not use a sling type lift to tow
the vehicle. This could damage the
vehicle.
Caution
Improper use of the tow eye can
damage the vehicle. If equipped, use
the tow eye to load a disabled
vehicle onto a flatbed tow truck
from a flat road surface, or to move
the vehicle a short distance. Use
caution and low speeds. The
transmission must be
in (N) Neutral when moving the
vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach angles,
if necessary. A towed vehicle should

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
462 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if
you have OnStar. For security
reasons, the driver must present
identification before this service is
given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change
a flat tire with a spare tire. The
spare tire, if equipped, must be in
good condition and properly
inflated. It is your responsibility for
the repair or replacement of the tire
if it is not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure, incidental
expenses may be reimbursed during
the Powertrain warranty period.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 500 miles.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
472 ONSTAR
PressQto connect to an Advisor to:
.Verify account information or
update contact information.
.Get driving directions.
.Receive a Diagnostic check of the
vehicle's key operating systems.
.Receive Roadside Service.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to
an AMBER Alert.
.Get assistance in severe weather or
other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help. Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Service, Advisors can
locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
.With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQ
to set up an account.
.After change in ownership and at
90 days.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
474 ONSTAR
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY
mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in
a large city with tall buildings; in
parking garages; around airports; in
tunnels and underpasses; or in an
area with very dense trees. If GPS
signals are not available, the OnStar
system should still operate to call
OnStar. However, OnStar could have
difficulty identifying the exact
location.
.In emergency situations, OnStar can
use the last stored GPS location to
send to emergency responders.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to
function properly. These systems may
not operate if the battery is
discharged or disconnected.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
CONNECTED SERVICES 477
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
478 CONNECTED SERVICES
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/
off, manage settings, and monitor
data consumption, if equipped.
.Locate a dealer and schedule
service.
.Request Roadside Service.
.Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
.Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.cadillac.com. Message and data
rates may apply.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
484 INDEX
Headlamps (cont'd)Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 151
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . 151
High-Beam On Light . . . . . . . . . . . . . . 130
High/Low Beam Changer . . . . . . . . . 151
Lamps On Reminder . . . . . . . . . . . . . . 131
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Steering Wheel . . . . . . . . . . . . . . . . . . . . 104
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . 33
Heating . . . . . . . . . . . . . . . . . . . . . . . . .220, 224
High-Beam On Light . . . . . . . . . . . . . . . . 130
High-Speed Operation . . . . . . . . . . . . . . 401
Hill and Mountain Roads . . . . . . . . . . 238
Hill Start Assist (HSA) . . . . . . . . . . . . . 263
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
How to Wear Seat Belts Properly . . . 59
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . .220, 224
I
If the System Needs Service . . . . . . . 190
Ignition Positions . . . . . . . . . . . . . . . . . . . 245
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Indicator
Pedestrian Ahead . . . . . . . . . . . . . . . . . 126
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . 126
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Information Publication Ordering . . . . . . . . . . . . . 467
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Infotainment System . . . . . . . . . . . . . . . 470 Rear Seat . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Instrument Cluster . . . . . . . . . . . . . . . . . 114
Instrument Panel Overview . . . . . . . . . . . 4
Interior Lamps . . . . . . . . . . . . . . . . . . . . . . 154
Interior Rearview Mirrors . . . . . . . . . . . 34
Introduction . . . . . . . . . . . . . . . . . . . . . . 1, 158
J
Jump Starting - North America . . . . 425
K
Keyless Entry Remote (RKE) System . . . . . . . . . . . . . . . 7
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
L
Labeling, Tire Sidewall . . . . . . . . . . . . . 395
Lamps Cornering . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Daytime Running (DRL) . . . . . . . . . . 151 Lamps (cont'd)
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Exterior Controls . . . . . . . . . . . . . . . . . . 149
Exterior Lamps Off Reminder . . . . 151
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Malfunction Indicator (Check
Engine) . . . . . . . . . . . . . . . . . . . . . . . . . . 122
On Reminder . . . . . . . . . . . . . . . . . . . . . . 131
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Lane Change Alert (LCA) . . . . . . . . . . . 321
Lane Keep Assist (LKA) . . . . . . . . . . . . 324
Lane Keep Assist Light . . . . . . . . . . . . . 125
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . 61
LATCH System
Replacing Parts after a Crash . . . . . 91
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . 84
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . 384
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Illumination Control . . . . . . . . . . . . . . 154
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
Lights Airbag Readiness . . . . . . . . . . . . . . . . . 120

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INDEX 487
ProgramCourtesy Transportation . . . . . . . . . 464
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . 327
Proposition 65 Warning,
California . . . . . . . . . . . . . . .363, 380, 425, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . 467
R
RadioHD Radio Technology . . . . . . . . . . . . 165
Radio Data System (RDS) . . . . . . . . . . 166
Radio Frequency Statement . . . . . . . . 467
Radio Reception . . . . . . . . . . . . . . . . . . . . 168
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . . . . 163
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 155
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381 Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Rear Camera Mirror . . . . . . . . . . . . . . . . . 34
Rear Climate Control System . . . . . . 224
Rear Pedestrian Alert . . . . . . . . . . . . . . . 312
Rear Seat Infotainment (RSI) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Rear Seats (cont'd)
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . . 98
Rear Vision Camera (RVC) . . . . . . . . . 299
Rear Window Washer/Wiper . . . . . . . 107
Rearview Mirrors Automatic Dimming . . . . . . . . . . . . . . . 34
Reclining Seatbacks . . . . . . . . . . . . . . . . . 45
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 451
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . 453
Recreational Vehicle Towing . . . . . . . 429
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Remote Vehicle Start . . . . . . . . . . . . . . . . 14
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Maintenance . . . . . . . . . . . . . . . . . . . . . . 452
Replacing Airbag System . . . . . . . . . . . . 76 Replacing LATCH System Parts
after a Crash . . . . . . . . . . . . . . . . . . . . . . . . 91
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . 65
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 468
General Motors . . . . . . . . . . . . . . . . . . . 468
U.S. Government . . . . . . . . . . . . . . . . . . 468
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . 82
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 248
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 33
Ride Control Systems Magnetic . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 237
Roadside Service . . . . . . . . . . . . . . . . . . . . 462
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Roof Rack System . . . . . . . . . . . . . . . . . . 101
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 406
Routing, Engine Drive Belt . . . . . . . . . 457
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251