
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
178 INFOTAINMENT SYSTEM
.porj(Play or Pause): Touchpto
play or touch
jto pause depending
on the current selection.
.Listen: Touch Listen to hear the
audio source on the vehicle
speakers.
Auxiliary Inputs
Rear Media Connections
If equipped with RSI, the features
above will be in the rear of the center
console. These include 2 USB ports
and 2 HDMI inputs.
USB
Any USB port in the vehicle can be
used to provide USB content for the
RSI system.
To watch a video, see “USB Video”
previously in this section. To listen to music, see
“USB Audio”
previously in this section.
HDMI
The HDMI input allows an HDMI A/V
cable to be connected from an
auxiliary device such as a camcorder,
video game system, or Apple device.
A cable from Apple is required for
Apple devices.
For certain HDMI devices that support
USB charging, the USB ports can be
used as a power source.
To use the HDMI input of the RSI
system:
1. Connect the auxiliary device with an HDMI cable.
2. Power on both the auxiliary device and the RSI video screen.
3. Touch
{(Home) on the desired
display and select HDMI as the
source.
Headphones
1. Power Indicator Light
2. Channel 1 or 2 Switch
3. Volume Control
4. Power Button
5. Battery Cover
The RSI includes two or four new
2-channel digital wireless headphones,
depending on the vehicle model. The
headphones are used to listen to
various multimedia. The wireless
headphones have a power button,
Channel 1 or 2 switch, and a volume
control. The digital headphones
cannot be interchanged with previous
models of GM headphones.
Press the power button to turn on the
headphones. A light on the
headphones should come on.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 179
A flashing light indicates the
headphones are not in range. Move
them closer to the forward overhead
screen until the light stops flashing.
If the light does not come on, check
the batteries. Intermittent sound or
static can also indicate weak batteries.
See“Battery Replacement ”later in this
section.
Turn the headphones off when they
are not in use.
Press the center of the right side of
the headphone to change the channel.
Channel 1 will provide audio
associated with screen 1 and channel 2
will provide audio associated with
screen 2.
Infrared transmitters are on the top of
the right seatback video screen. The
headphones shut off automatically to
save the battery power if the RSI
system is off or if the headphones are
out of range of the transmitters for
more than three minutes. Moving too
far forward or stepping out of the
vehicle can cause the headphones to
lose the signal or have static.
Use the volume control on the
headphones to adjust the volume. For best audio performance, wear the
headphones as indicated with L (Left)
and R (Right) on the ear pads. Do not
let anything cover the ear pads.
Caution
Do not store the headphones in
heat or direct sunlight. This could
damage the headphones and repairs
would not be covered by the vehicle
warranty. Storage in extreme cold
can weaken the batteries. Keep the
headphones stored in a cool, dry
place.
If the foam ear pads become worn or
damaged, the pads can be replaced
separately. To purchase replacement
ear pads, call 1-888-293-3332 or
contact your dealer.
Battery Replacement
To change the batteries: 1. Loosen the screw to the battery door on the left side of the
headphones.
2. Slide the battery door open.
3. Replace the two AAA batteries. 4. Replace the battery door and
tighten the screw.
Remove the batteries if the
headphones will not be used for a
long time.
RSI Troubleshooting
No power : The ignition might not be
on or in ACC/ACCESSORY.
There is no sound from the
headphones with the indicator light
on : If the batteries are good, make
sure the headphones are programmed
to the correct screen and on the
correct channel for the screen being
viewed.
Sometimes the wireless headphone
audio cuts out or buzzes : Check for
obstructions, low batteries, reception
range, and interference from cell
phone towers or from cellular
telephone use in the vehicle. Check
that the headphones are on correctly
using the L (Left) and R (Right) on the
headphones. Check that the
headphones are positioned properly
with the headband across the top of
the head.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
190 INFOTAINMENT SYSTEM
.The vehicle is entering and/or
exiting a parking lot, garage, or a lot
with a roof.
.The GPS signal is not received.
.A roof carrier is installed on the
vehicle.
.Tire chains are installed on the
vehicle.
.The tires are replaced or worn.
.The tire pressure for the tires is
incorrect.
.This is the first navigation use after
the map data is updated.
.The 12-volt battery has been
disconnected for several days.
.The vehicle is driving in heavy
traffic where driving is at low
speeds, and the vehicle is stopped
and started repeatedly.
Problems with Route
Guidance
Inappropriate route guidance can
occur under one or more of the
following conditions:
.The turn was not made on the road
indicated.
.Route guidance might not be
available when using automatic
rerouting for the next right or
left turn.
.The route might not be changed
when using automatic rerouting.
.There is no route guidance when
turning at an intersection.
.Plural names of places might be
announced occasionally.
.It could take a long time to operate
automatic rerouting during
high-speed driving.
.Automatic rerouting might display a
route returning to the set waypoint
if heading for a destination without
passing through a set waypoint.
.The route prohibits the entry of a
vehicle due to a regulation by time
or season or any other regulation
which may be given.
.Some routes might not be searched.
.The route to the destination might
not be shown if there are new roads,
if roads have recently changed, or if
certain roads are not listed in the
map data. SeeMaps0183. To recalibrate the vehicle's position on
the map, park with the vehicle
running for two to five minutes, until
the vehicle position updates. Make
sure the vehicle is parked in a location
that is safe and has a clear view of the
sky and away from large obstructions.
If the System Needs
Service
If the navigation system needs service,
see your dealer.
Map Data Updates
The map data in the vehicle is the
most up-to-date information available
when the vehicle was produced.
See www.gmnavdisc.com for details on
ordering, purchasing, and installing a
new or replacement SD card. Features
are subject to change. For more
information on this feature, see
my.cadillac.com/learn.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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240 DRIVING AND OPERATING
To save fuel, run the engine for short
periods to warm the vehicle and then
shut the engine off and partially close
the window. Moving about to keep
warm also helps.
If it takes time for help to arrive,
when running the engine, push the
accelerator pedal slightly so the
engine runs faster than the idle speed.
This keeps the battery charged to
restart the vehicle and to signal for
help with the headlamps. Do this as
little as possible, to save fuel.
If the Vehicle Is Stuck
Slowly and cautiously spin the wheels
to free the vehicle when stuck in sand,
mud, ice, or snow.
If stuck too severely for the traction
system to free the vehicle, turn the
traction system off and use the
rocking method. SeeTraction Control/
Electronic Stability Control 0264.
{Warning
If the vehicle's tires spin at high
speed, they can explode, and you or
others could be injured. The vehicle
can overheat, causing an engine
compartment fire or other damage.
Spin the wheels as little as possible
and avoid going above 56 km/h
(35 mph).
Rocking the Vehicle to Get it Out
Turn the steering wheel left and right
to clear the area around the front
wheels. Turn off any traction system.
Shift back and forth between
R (Reverse) and a low forward gear,
spinning the wheels as little as
possible. To prevent transmission
wear, wait until the wheels stop
spinning before shifting gears. Release
the accelerator pedal while shifting,
and press lightly on the accelerator
pedal when the transmission is in
gear. Slowly spinning the wheels in
the forward and reverse directions
causes a rocking motion that could
free the vehicle. If that does not get
the vehicle out after a few tries, it might need to be towed out. If the
vehicle does need to be towed out, see
Towing the Vehicle
0428.
Vehicle Load Limits
It is very important to know how
much weight the vehicle can carry.
This weight is called the vehicle
capacity weight and includes the
weight of all occupants, cargo, and
all nonfactory-installed options.
Two labels on the vehicle may
show how much weight it was
designed to carry, the Tire and
Loading Information label and the
Certification/Tire label.
{Warning
Do not load the vehicle any
heavier than the Gross Vehicle
Weight Rating (GVWR),
or either the maximum front or
rear Gross Axle Weight Rating
(GAWR). This can cause
systems to break and change
the way the vehicle handles.
(Continued)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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246 DRIVING AND OPERATING
2. Shift the vehicle to N (Neutral).This can be done while the vehicle
is moving. After shifting to
N (Neutral), firmly apply the brakes
and steer the vehicle to a safe
location.
3. Come to a complete stop.
4. Hold the brake pedal down and shift to P (Park). The shift lever
must be in P (Park) to turn the
ignition off.
5. Continue to hold the brake pedal down.
6. Set the parking brake. See Electric
Parking Brake 0261.
7. Press ENGINE START/STOP once to turn the ignition off.
8. Release the brake pedal.
If the vehicle cannot be pulled over,
and must be shut off while driving,
press and hold ENGINE START/STOP
for longer than two seconds, or press
twice in five seconds.
ACC/ACCESSORY (Amber Indicator
Light) : This mode allows some
electrical accessories to be used when
the engine is off. With the ignition off, pressing the
button one time without the brake
pedal applied will place the ignition
system in ACC/ACCESSORY.
The ignition will switch from ACC/
ACCESSORY to off after five minutes
to prevent battery rundown.
ON/RUN/START (Green Indicator
Light) :
This mode is for driving and
starting. With the ignition off, and the
brake pedal applied, pressing the
button once will turn the ignition on.
Once engine cranking begins, release
the button. Engine cranking will
continue until the engine starts. See
Starting the Engine 0246.
Service Mode
This power mode is available for
service and diagnostics, and to verify
the proper operation of the
malfunction indicator lamp as may be
required for emission inspection
purposes. With the vehicle off, and the
brake pedal not applied, pressing and
holding the button for more than
five seconds will place the vehicle in
Service Mode. The instruments and
audio systems will operate as they do
when the ignition is on, but the vehicle will not be able to be driven.
The engine will not start in Service
Mode. Press the button again to turn
the ignition off.
Starting the Engine
If the vehicle has a diesel engine, see
the Duramax diesel supplement.
Caution
If you add electrical parts or
accessories, you could change the
way the engine operates. Any
resulting damage would not be
covered by the vehicle warranty. See
Add-On Electrical Equipment
0360.
Shift the vehicle into P (Park) or
N (Neutral). To restart the engine
when the vehicle is already moving,
use N (Neutral) only.
Caution
Do not try to shift to P (Park) if the
vehicle is moving. If you do, you
could damage the transmission.
Shift to P (Park) only when the
vehicle is stopped.

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DRIVING AND OPERATING 247
Starting Procedure
1. The remote key must be in thevehicle. Press ENGINE START/
STOP with the brake pedal applied.
When the engine begins cranking,
let go of the button.
The idle speed will go down as the
engine gets warm. Do not race the
engine immediately after starting
it. Operate the engine and
transmission gently to allow the oil
to warm up and lubricate all
moving parts.
When the low fuel warning light is
on and the FUEL LEVEL LOW
message is displayed in the Driver
Information Center (DIC), press the
ENGINE START/STOP position to
continue engine cranking.
Caution
Cranking the engine for long
periods of time, by trying to start
the engine immediately after
cranking has ended, can overheat
and damage the cranking motor,
(Continued)
Caution (Continued)
and drain the battery. Wait at least
15 seconds between each try, to let
the cranking motor cool down.
2. If the engine does not start after five to 10 seconds, especially in
very cold weather (below −18 °C or
0 °F), it could be flooded with too
much gasoline. Try pushing the
accelerator pedal all the way to the
floor and holding it there while
pressing ENGINE START/STOP for
up to a maximum of 15 seconds.
Wait at least 15 seconds between
each try, to allow the cranking
motor to cool down. When the
engine starts, let go of the button
and accelerator. If the vehicle starts
briefly but then stops again, do the
same thing. This clears the extra
gasoline from the engine. Do not
race the engine immediately after
starting it. Operate the engine and
transmission gently until the oil
warms up and lubricates all
moving parts.
Stop/Start System
If equipped and enabled, the Stop/
Start system will shut off the engine
to help conserve fuel. It has
components designed for the
increased number of starts.
{Warning
The automatic engine Stop/Start
feature causes the engine to shut
off while the vehicle is still on. Do
not exit the vehicle before shifting
to P (Park). The vehicle may restart
and move unexpectedly. Always
shift to P (Park), and then turn the
ignition off before exiting the
vehicle.
Auto Engine Stop/Start
When the brakes are applied and the
vehicle is at a complete stop, the
engine may turn off. When stopped,
the tachometer displays AUTO STOP.
See Tachometer 0116. When the brake
pedal is released or the accelerator
pedal is pressed, the engine will
restart.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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248 DRIVING AND OPERATING
To maintain vehicle performance,
other conditions may cause the engine
to automatically restart before the
brake pedal is released.
Auto Stops may not occur and/or Auto
Starts may occur because:
.The climate control settings require
the engine to be running to cool or
heat the vehicle interior.
.The vehicle battery charge is low.
.The vehicle battery has recently
been disconnected.
.Minimum vehicle speed has not
been reached since the last
Auto Stop.
.The accelerator pedal is pressed.
.The engine or transmission is not at
the required operating temperature.
.The outside temperature is not in
the required operating range.
.The vehicle is shifted out of D
(Drive) to any gear other than
P (Park).
.Certain driver modes have been
selected. SeeDriver Mode Control
0 266 and
Four-Wheel Drive 0256.
.The vehicle is on a steep hill or
grade.
.The driver door has been opened or
the driver seat belt has been
unbuckled.
.The hood has been opened.
.The Auto Stop has reached the
maximum allowed time.
Auto Stop Disable Switch
Uplevel Shown, Others Similar
The automatic engine Stop/Start
feature can be disabled and enabled
by pressing
h. Auto Stop is enabled
each time you start the vehicle. When
his illuminated, the system is
enabled.
Retained Accessory
Power (RAP)
When the ignition is turned from on
to off, the following features (if
equipped) will continue to function
for up to 10 minutes, or until the
driver door is opened. These features
will also work when the ignition is in
RUN or ACC/ACCESSORY:
.Infotainment System
.Power Windows (during RAP this
functionality will be lost when any
door is opened)
.Sunroof (during RAP this
functionality will be lost when any
door is opened)
.Auxiliary Power Outlet
.Audio System
.OnStar System
Shifting Into Park
To shift into P (Park):
1. Hold the brake pedal down and set the parking brake. See Electric
Parking Brake 0261.

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DRIVING AND OPERATING 249
2. Press the button on top of the shiftlever to shift into P (Park). See
Automatic Transmission 0251.
3. The P indicator on the shift lever will turn red when the vehicle is in
P (Park).
Leaving the Vehicle with the
Engine Running
{Warning
It can be dangerous to leave the
vehicle with the engine running.
It could overheat and catch fire.
It is dangerous to get out of the
vehicle if the vehicle is not in
P (Park) with the parking brake set.
The vehicle can roll.
Do not leave the vehicle when
the engine is running. If you have
left the engine running, the vehicle
can move suddenly. You or others
could be injured. To be sure the
vehicle will not move, even when
you are on fairly level ground,
always set the parking brake and
(Continued)
Warning (Continued)
shift to P (Park). SeeShifting Into
Park 0248. If you are towing a
trailer, see Driving Characteristics
and Towing Tips 0330.
If you have to leave the vehicle with
the engine running, be sure the
vehicle is in P (Park) and the parking
brake is set before you leave it.
Shifting out of Park
This vehicle is equipped with an
electronic transmission. The shift lock
release button is designed to prevent
inadvertent shifting out of P (Park)
unless the ignition is on, the brake
pedal is applied, and the shift lock
release button is pressed.
The shift lock control is always
functional except in the case of an
uncharged or low voltage (less than
9-volt) battery.
If the vehicle has an uncharged
battery or a battery with low voltage,
try charging or jump starting the
battery. See Jump Starting - North
America 0425. To shift out of P (Park):
1. Ensure the engine is running.
2. Apply the brake pedal.
3. Press and hold the shift lock release button.
4. Move the shift lever to the desired position.
5. The P indicator will turn white and the gear indicator on the shift lever
will turn red when the vehicle is no
longer in P (Park).
6. After releasing the shift lever, it will return to the center position.
If the vehicle cannot be shifted from
P (Park), a Driver Information
Center (DIC) message, such as
CONDITIONS NOT CORRECT FOR
SHIFT, will be displayed. Ensure the
ignition is on, the engine is running,
and the brake pedal is applied. If the
vehicle still will not shift out of
P (Park), see your dealer for service.