2021 CADILLAC ESCALADE service schedule

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
CUSTOMER INFORMATION 461
Online Owner Center
The Cadillac Owner Center (U.S.)
my.cadillac.com
Learn more about your vehicle
features, shop for and manage your
connected services and OnStar plans,
and access diagnostic information
specific to your vehicle.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View service records from your
dealership and add your own.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 454.
H:Manage your profile and payment
information. View your GM Rewards
Card earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit my.cadillac.com and create an
account today.
Cadillac Owner Centre (Canada)
mycadillac.ca
Visit the Cadillac Owner Centre at
mycadillac.ca (English) or
my.cadillac.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See
cadillaccanada.ca, or call
1-800-GM-DRIVE (800-463-7483) for
details. TTY users call 1-800-263-3830.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
CUSTOMER INFORMATION 463
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside Service
is more than an auto club or towing
service. It provides every Cadillac
owner in the United States with the
advantage of contacting a Cadillac
advisor and, where available, a
Cadillac trained dealer technician who
can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest
Cadillac dealership. Each technician
travels with a specially equipped
service vehicle complete with the
necessary Cadillac parts and tools
required to handle most roadside
repairs.
Services Not Included in
Roadside Service
.Impound towing caused by violation
of any laws
.Legal fines
.Mounting, dismounting, or changing
of snow tires, chains, or other
traction devices
Service is not provided if a vehicle is
in an area that is not accessible to the
service vehicle or is not a regularly
traveled or maintained public road,
which includes ice and winter roads.
Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel delivery: Reimbursement is up
to 7 liters. Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits and
Service: Pre-authorization, original
detailed receipts, and a copy of the
repair orders are required. Once
authorization has been received, the
Roadside Service advisor will help
you make arrangements and explain
how to receive payment. Items
considered are hotel, meals, and rental car or a vehicle being
delivered back to the customer, up
to 800 km.
.Alternative Service:
If assistance
cannot be provided right away, the
Roadside Service advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the warranty
are the owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and
advising the service consultant of
your transportation needs, your dealer
can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
464 CUSTOMER INFORMATION
can be scheduled for service, unless,
of course, the problem is safety
related. If it is, please call your
dealership, let them know this, and
ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are urged
to do so as early in the work day as
possible to allow for same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended
powertrain, and/or hybrid-specific
warranties in both the U.S. and
Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate manual entitled
“Limited
Warranty and Owner Assistance
Information ”furnished with each new
vehicle provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer
may offer the following transportation
options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable time
and distance parameters of your
dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be supported
by original receipts and within the
maximum amount allowed by GM.
If U.S. customers arrange their own
transportation, limited reimbursement for reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be supported
by original receipts. See your dealer
for information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial,
local, and rental vehicle provider
requirements. Requirements vary and
may include minimum age
requirements, insurance coverage,
credit card, etc. Additional fees such
as fuel, rental vehicle insurance, taxes,
levies, usage fees, excessive mileage,
or rental usage beyond the completion
of the repair are also your
responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
CUSTOMER INFORMATION 467
If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.Customer literature publications
available for purchase include owner’s
manuals, warranty manuals, and
portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or
pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle uses license-exempt
transmitters / receivers / systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications Commission
(FCC) rules and with Innovation,
Science and Economic Development
(ISED) Canada's license-exempt RSS(s)
/ RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
478 CONNECTED SERVICES
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/
off, manage settings, and monitor
data consumption, if equipped.
.Locate a dealer and schedule
service.
.Request Roadside Service.
.Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
.Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.cadillac.com. Message and data
rates may apply.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INDEX 485
Lights (cont'd)Antilock Brake System (ABS)
Warning . . . . . . . . . . . . . . . . . . . . . . . . . 125
Automatic Vehicle Hold . . . . . . . . . . 125
Brake System Warning . . . . . . . . . . . 124
Charging System . . . . . . . . . . . . . . . . . . 122
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . 122
Cruise Control . . . . . . . . . . . . . . . . . . . . . 131
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Driver Mode Control . . . . . . . . . . . . . . 128
Electric Parking Brake . . . . . . . . . . . . 124
Engine Coolant Temperature Warning . . . . . . . . . . . . . . . . . . . . . . . . . 128
Engine Oil Pressure . . . . . . . . . . . . . . . 130
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . 151
Four Corner Air Suspension . . . . . 128
High-Beam On . . . . . . . . . . . . . . . . . . . . 130
High/Low Beam Changer . . . . . . . . . 151
Lane Keep Assist . . . . . . . . . . . . . . . . . . 125
Low Fuel Warning . . . . . . . . . . . . . . . . 130
Seat Belt Reminders . . . . . . . . . . . . . . 119
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Service Electric Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . 127
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 129 Lights (cont'd)
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . . . . . 127
Traction Off . . . . . . . . . . . . . . . . . . . . . . . 127
Lock Steering Column . . . . . . . . . . . . . . . . . . . 30
Locking Rear Axle . . . . . . . . . . . . . . . . . . 268
Locks
Automatic Door . . . . . . . . . . . . . . . . . . . . 19
Delayed Locking . . . . . . . . . . . . . . . . . . . 19
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Lockout Protection . . . . . . . . . . . . . . . . 19
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . 18
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loss of Control . . . . . . . . . . . . . . . . . . . . . . 233
Low Fuel Warning Light . . . . . . . . . . . 130
Low-Profile Tires . . . . . . . . . . . . . . . . . . . . 395
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . 84
Lumbar Adjustment . . . . . . . . . . . . . . . . . 44 Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . 44
M
Magnetic Ride Control . . . . . . . . . . . . . 268
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453 Maintenance and Care
Additional . . . . . . . . . . . . . . . . . . . . . . . . . 448
Maintenance Schedule . . . . . . . . . . . . . 442 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 451
Transfer Case . . . . . . . . . . . . . . . . . . . . . 256
Malfunction Indicator Lamp . . . . . . . 122
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 255
Map Data Updates . . . . . . . . . . . . . . . . . . 190
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Media
Avoiding Untrusted Devices . . . . . 169
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 45
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 138
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 138
Mirror Rear Camera . . . . . . . . . . . . . . . . . . . . . . . 34
Mirrors
Automatic Dimming . . . . . . . . . . . . . . . 33
Automatic Dimming Rearview . . . . 34
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . 33