2021 CADILLAC ESCALADE infotainment

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
DRIVING AND OPERATING 349
Warning (Continued)
(20-25 mph) and fully apply the
manual trailer brake apply lever.
Also, check the trailer brake
lamps and other lamps are
functioning correctly.
.If the trailer brakes are not
operating properly at any time,
or if a DIC message indicates
problems with the trailer
connections or trailer brakes,
carefully pull the vehicle over to
the side of the road when traffic
conditions allow.
Trailer Tires
Special Trailer (ST) tires differ from
vehicle tires. Trailer tires are designed
with stiff sidewalls to help prevent
sway and to support heavy loads.
These features can make it difficult to
determine if the trailer tire pressures
are low only based on a visual
inspection.
Always check all trailer tire pressures
before each trip when the tires are
cool. Low trailer tire pressure is a
leading cause of trailer tire blow-outs.If the vehicle is equipped with a trailer
tire pressure monitoring system, see
the trailer tire pressure monitoring
system description and the
trailering app.
Trailer tires deteriorate over time. The
trailer tire sidewall will show the week
and year the tire was manufactured.
Many trailer tire manufacturers
recommend replacing tires more than
six years old.
Overloading is another leading cause
of trailer tire blow-outs. Never load
your trailer with more weight than the
tires are designed to support. The load
rating is located on the trailer tire
sidewall.
Always know the maximum speed
rating for the trailer tires before
driving. This may be significantly
lower than the vehicle tire speed
rating. The speed rating may be on
the trailer tire sidewall. If the speed
rating is not shown, the default trailer
tire speed rating is 105 km/h (65 mph).
Trailering App
Trailer Lights App
If equipped, the Trailer Lights App is
on the Home Page of the infotainment
display.
Touch Start to cycle the trailer lamps
on and off to determine if they are
working. The test follows this
sequence:
1. The running lights turn on first and remain on throughout the
sequence.
2. The brake lights turn on for about two seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2–5 repeat for approximately one minute and 45 seconds,
or until the test deactivates.
Touch Stop to stop the test. The test
will automatically end after
one minute and 45 seconds.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
350 DRIVING AND OPERATING
The sequence also deactivates when
any of the following occur:
.The ignition is turned off.
.The transmission is shifted out of
P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are
activated.
Trailering App
If equipped, the Trailering App is on
the Home Page of the infotainment
display.
If equipped this feature allows profiles
for connected trailers to be created to
view status, to store and track trailer
usage information, and to set up
towing assistance features.
The Trailering App Preview will
appear when the Trailering App is
opened for the first time from the
Home Page. Touch GET STARTED in
the Trailering App to go into the app.
When a trailer is electrically
connected and a trailer profile has not
been created, there will be an option
to create a profile, use a guest profile,or select Accessory/No trailer. After
the pop-up is displayed three times,
Don’t Remind Me will display and
touching that will turn off the trailer
detection pop-up. To turn the Trailer
Detection Alert on, select ON in the
Settings tab.
When a trailer is electrically
connected and after a Trailer Profile
has been created, the trailer detection
pop-up will appear with a list of all of
the custom Trailer Profiles made on
the vehicle. To load an existing Trailer
Profile, select one of the Trailer
Profiles listed, or load the Guest
Trailer Profile by selecting GUEST
TRAILER. Touching Accessory/No
trailer will select Accessory/No trailer
as the active Trailer Profile and will
dismiss the pop- up. Shifting the
vehicle from P (Park) will select Guest
Trailer as the active Trailer Profile and
will dismiss the pop-up.
Create a Trailer Profile
1. Touch Create Profile on the trailer detection pop-up or touch + Add
Trailer Profile in the Trailering App.
2. Create a name for the trailer.
3. Select the trailer type. 4. Select Save Profile.
A pop-up will indicate the setup is
complete. Touch DONE to complete
the process or touch TRAILER
FEATURE SETUP to set up the Tow/
Haul Mode reminder, Trailer Tire
Pressure Monitoring System,
if equipped, maintenance reminders,
or towing assistance, if equipped.
Import a Trailer Profile
A trailer profile saved to an OnStar
account can be imported to the
vehicle. 1. Touch + Add Trailer Profile in the Trailering App
2. Touch Import Profile on the pop-up.
3. Select a trailer profile from the list.
4. Touch IMPORT.
A pop-up will indicate the import was
successful. Touch OK to return to the
trailer list and select the trailer profile.
The Tow/Haul Mode reminder, Brake
Gain Setting and Trailer Tire Pressure
sensor learning, if equipped, do not
import.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
DRIVING AND OPERATING 351
Trailer Feature Setup
Tow/Haul Mode Reminder
To turn the Tow/Haul Mode Reminder
setting on, touch Yes. To turn it off,
touch No.
Trailer Tire Pressure Setup
If the Trailer Tire Pressure Monitoring
System (TTPMS) is detected, touch
the Tire Pressure Monitoring icon to
set up tire pressure monitoring. Touch
Yes to set up the sensors or touch No
to return to the previous screen.
The trailer tire pressure sensors can
transmit up to 7 m (23 ft) from the
hitch receiver of the vehicle.
A trailer must be electrically
connected to the vehicle before
starting the sensor-to-vehicle learn
process.
After selecting Start from the Learn
Sensors screen, use the Tool Method
or the Manual Method (described
below) to learn each tire sensor,
during which the current tire number
will be highlighted.Each sensor has a minimum of
two minutes to learn, shown by a
timer. After a sensor is learned, a
checkmark appears next to the tire,
the vehicle horn will sound, the
vehicle’s brake lamps will flash, and
all working trailer lamps will flash.
It then moves to the next sensor.
To cancel the process touch Stop.
The recommended tire pressure must
be entered for the trailer tires. This
allows the vehicle to alert when the
tire pressure is high or low.
TTPMS must learn the location of the
installed tire sensors to show correct
air pressure and temperature for each
tire. To set up, use one of the
following options or see a tire or
trailer dealer for service. The learning
process must be repeated when the
trailer tires are rotated or replaced.
See
“Editing a Trailer Profile ”later in
this section for tire pressure sensor
relearn information.
Tool Method: A TTPMS activation tool
can be purchased separately to learn
the sensor locations. Manual Method: Without the tool, the
air pressure can be increased or
decreased in each tire for 10 seconds.
Do not exceed the maximum inflation
pressure found on the tire sidewalls.
Make sure to re-adjust tire pressure to
the recommended level when the
process is complete.
Sensor Learning Steps
To complete the sensor-to-vehicle
learn process:
1. Touch Start on the Learn Sensors screen. The horn chirps twice and
the Learning Active screen appears
on the infotainment display.
2. Start with the driver side front trailer tire.
3. Activate the tool near the valve stem or adjust the air pressure of
this tire until the horn chirps and
all working vehicle and trailer
lights flash.
The process stops without saving
the sensor locations if this step
takes more than two minutes.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
DRIVING AND OPERATING 353
Connections
1. Trailer Electrical Diagnostics
2. Light Test Start Button
Connections: OK
If a trailer connection is detected
without any faults, the view will
display OK.
Trailer Connections Status
When a trailer is connected, the
Trailering App System detects the
trailer connection using the Stop/Turn
Signal lighting circuits and alerts the
driver by requesting a trailer profile
setup through the Trailering App
System on the infotainment screen.
The Trailer Detection Alert setting
must be enabled for the alert to
display when a trailer is connected.When a trailer is connected and the
ignition is off, the Trailering App
System will periodically pulse the
lighting circuits of the trailer to verify
it is still connected. The trailer lights
may periodically flash as a result of
this trailer connection detection.
These flashes may be more visible in
dark ambient light environments. The
flashing or flickering lights are a
normal condition and the Trailering
App System has built-in protections to
prevent the battery from draining.
When Theft Alert is also enabled the
frequency and pattern of this flashing
will change.
Connection Problem
If any of the trailer connections are
lost, a message about the connection
issue will appear on the Driver
Information Center (DIC). The
infotainment display will also show
the connection issue in the
Connection Status view.
If a trailer connection is not detected,
the Trailering App will not display the
Connection Status screen.
Connection Trailer Lighting Faults
Detected
The Trailering App System monitors
for electrical faults on the trailer
lights. A message about the lighting
issue will appear on the DIC. The
infotainment display will also show
the lighting issue in the Connection
Status view. Repair your trailer lights
if needed. A trailer lighting issue is
not covered by your GM warranty.
Diagnose View
Touch Diagnose to see more
information about the connection
problem.
This view will display the names of
the trailer connector pins, a graphic of
the trailer connector, and a graphic of
the back of the trailer.
Any connector pin that failed will be
amber color, and the location of the
corresponding connection will be
highlighted on the graphic of the back
of the trailer.
The Running Lights connection may
not detect partial outages. Activate
the light test to check all trailer
lamps. See
“Light Test”following.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
VEHICLE CARE 371
Engine Air Filter Life
System
If equipped, this feature provides the
engine air filter’s remaining life and
best timing for a change. The timing
to change an engine air filter depends
on driving and environmental
conditions.
When to Change the Engine Air
Filter
When the Driver Information Center
(DIC) displays a message to replace
the engine air filter at the next oil
change, follow this timing.
When the DIC displays a message to
replace the engine air filter soon,
replace the engine air filter at the
earliest convenience.
The system must be reset after the
engine air filter is changed.
If the DIC displays a message to check
the engine air filter system, see your
dealer.
How to Reset the Engine Air
Filter Life System
To reset:1. Place the vehicle in P (Park).
2. Access the Air Filter Life screen from the Vehicle Information main
screen in the infotainment system.
See Vehicle Information 0134 for
instructions on navigating and
selecting items.
3. Touch Reset on the display screen.
4. Touch Yes to confirm the reset.
Engine Air Cleaner/Filter
If the vehicle has a diesel engine, see
the Duramax diesel supplement. The engine air cleaner/filter is on the
driver side of the engine
compartment. See
Engine Compartment
Overview 0366.
When to Inspect the Engine Air
Cleaner/Filter
If the vehicle is not equipped with the
engine air filter life system see
Maintenance Schedule 0442 for
intervals on inspecting and replacing
the engine air cleaner filter.
How to Inspect/Replace the
Engine Air Cleaner/Filter
Do not start the engine or have the
engine running with the engine air
cleaner/filter housing open. Before
removing the engine air cleaner/filter,
make sure that the engine air cleaner/
filter housing and nearby components
are free of dirt and debris. Do not
clean the engine air cleaner/filter or
components with water or
compressed air.
To inspect or replace the engine air
cleaner/filter:

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
458 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 458
Customer Assistance Offices . . . . 460
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 460
Online Owner Center . . . . . . . . . . . . . 461
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 461
Roadside Service . . . . . . . . . . . . . . . . . 462
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 463
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 464
Collision Damage Repair . . . . . . . . . 465
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 467
Radio Frequency Statement . . . . . 467
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 468
Reporting Safety Defects to the Canadian Government . . . . . . . . . 468
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . 468
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 469
Event Data Recorders . . . . . . . . . . . . 469
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
Infotainment System . . . . . . . . . . . . . 470
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
470 CUSTOMER INFORMATION
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note
EDR data are recorded by your vehicle
only if a non-trivial crash situation
occurs; no data are recorded by the
EDR under normal driving conditions
and no personal data (e.g., name,
gender, age, and crash location) are
recorded. However, other parties, such
as law enforcement, could combine
the EDR data with the type of
personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information
if they have access to the vehicle or
the EDR.
GM will not access these data or share
it with others except: with the consent
of the vehicle owner or, if the vehicle
is leased, with the consent of the lessee; in response to an official
request by police or similar
government office; as part of GM's
defense of litigation through the
discovery process; or, as required by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available to
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected and
transmitted through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features,
including infotainment; and the
location and approximate GPS speed
of the vehicle. Refer to the OnStar
Terms and Conditions and Privacy
Statement on the OnStar website.
See
OnStar Additional Information
0 472.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment section for
information on stored data and for
deletion instructions.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
ONSTAR 471
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 471
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 472
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 472
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
.Open the OnStar app on the
infotainment display. See OnStar
System 0172 for information on
how to use the OnStar app.
Or
.Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.