2021 AUDI Q7 service

Personalization

To transfer existing destinations from the MMI to
your myAudi account one time, confirm the sys-
tem prompts with Yes.
You can set a profile pictured for your myAudi
user at my.audi.com.
Adding a local user
Applies to: MMI
> Press Add user.
> Press Initiate setup.
> Press Local user.
> Follow the system instructions.
Editing users
Applies to: MMI
Requirement: the user must be selected and that
user’s settings must be loaded.
> Press on the user.
Depending on the user type, available options
may include the following.
PIN protection: when this function is switched
on, the 4-digit myAudi PIN must be entered be-
fore any settings for this user can be loaded.
Remove the user from the vehicle: the user will
only be deleted in the vehicle from the list in the
MMI.
Change name: you can change the name of the
local user.
Removing users
Applies to: MMI
> Select on the home screen: Users > > one or
more entries > Delete. The user will only be de-
leted from the list in the MMI. The authoriza-
tions for the user in the vehicle (such as key
user) will not be removed.
@ Tips
— The guest user cannot be renamed.
— When changing users, the new user settings
are loaded in the vehicle.
— Ifa user has the & symbol, PIN protection is
active. To switch off PIN protection, you can
edit the user.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
32
Applies to: vehicles with key user management
Depending on vehicle equipment, the vehicle
owner must be set as the key user for certain
Audi connect vehicle control services and possibly
for functions on demand.
The key user automatically has remote access au-
thorization that allows control of certain func-
tions such as Audi connect vehicle control serv-
ices through the myAudi app.
Setting the key user
Requirement: a key user must not be set yet.
> To set a key user for the vehicle, you will need a
myAudi account. Register at my.audi.com.
> Add your vehicle at my.audi.com and then veri-
fy your myAudi account using the verification
process that is provided.
> Applies to: MMI: Select on the home screen:
USER > (¥ > Set key user.
> Follow the system instructions and enter the
10-digit vehicle code > page 38. The key user
is set. You have the rights to use the Audi con-
nect
vehicle control services > page 196 that
depend on vehicle equipment as well as the
ability to manage other vehicle functions and
any other users.
Managing additional users
Depending on the vehicle equipment, you can
grant authorization for additional users to use
Audi connect vehicle control services at my.audi.
com.
Removing the key user
If you remove the key user, all other users that
were stored by the key user at my.audi.com and
their authorizations will be deleted. It will no
longer be possible to use the Audi connect vehi-
cle control services, depending on the vehicle
equipment.
Requirement: a key user must be set.
> Applies to: MMI: Select on the home screen:
USER > @} > Remove key user.

4M1012721BC
Personalization

@) Tips
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— You do not need to log into the vehicle with
a myAudi user in order to use Audi connect
vehicle control services, which depend on
the vehicle equipment.
— If you sell your vehicle, reset all settings to
the factory default settings.
— Store the vehicle code in a secure place. It
may be necessary to re-enter the vehicle
code.
— When entering the vehicle code, please note
that the code is case-sensitive.
— If you do not have the 10-digit vehicle code,
contact an authorized Audi dealer or author-
ized Audi Service Facility.
33

4M1012721BC
Opening and closing


ZA WARNING
Observe the safety precautions > page 34.


Z\ WARNING
Applies to: vehicles with power closing
—To reduce the risk of injury, make sure that
the area where the door is closing is clear
during the closing process.
— The closing process can be stopped at any
time by pulling on the outer or inner door
handle.

@) Note
The following applies when locking the vehi-
cle:
— If the vehicle key that was last used is de-
tected inside the passenger compartment,
then the vehicle cannot be locked from the
outside using the sensor. Take the vehicle
key with you and lock the vehicle again. Oth-
erwise, the vehicle will not be protected
against unauthorized access.
— If you try to lock the vehicle using the but-
ton on the vehicle key while the front pas-
senger's or rear door is open, and you acci-
dentally place the vehicle key inside the pas-
senger compartment and close the door,
the vehicle will lock at first. But if the key-
less system detects a vehicle key inside the
vehicle after it locks, then the vehicle will
unlock again. The turn signals will flash sev-
eral times to indicate this. If you do not
open the vehicle to remove the vehicle key
within a brief period, then the vehicle will
lock automatically. This prevents the vehicle
from being left unlocked for long periods of
time. The vehicle key will then be locked in-
side the vehicle.
— If the luggage compartment lid closes and
the system detects that the last vehicle key
that was used is inside the luggage com-
partment, then the luggage compartment
lid will open again. The turn signals will
flash several times to indicate this. The
doors will lock. Always take the vehicle key
with you, or unauthorized persons may be
able to enter the vehicle.
@) Tips
— Do not leave valuables unattended in the ve-
hicle. A locked vehicle is not a safe!
—The LED in the driver's door rail blinks when
you lock the vehicle. If the LED turns on for
approximately 30 seconds after locking,
there is a malfunction in the central locking
system. Have the problem corrected by an
authorized Audi dealer or authorized Audi
Service Facility.
atte Mn meee ol dia 1)
You can adjust the central locking system to your
preferences. The settings depend on the vehicle
equipment.
> Applies to MMI: Select on the home screen: VE-
HICLE > Settings & Service > Central locking.
Door unlocking
—If you select All, all doors and the luggage
compartment lid will be unlocked when unlock-
ing the vehicle.
— If you select Driver's door, only the driver's
door will be unlocked. To unlock all doors and
the luggage compartment lid, press the & but-
ton on the vehicle key twice. In vehicles with a
convenience key”, only the driver's door will un-
lock when you pull the driver's door handle. If
you pull another door handle, the entire vehicle
will be unlocked.
The entire vehicle will always be locked f you
press
the f button.
Long press to open windows
You can select if all windows and the panoramic
glass roof* should open using the vehicle key
=> page 46, Convenience opening and closing. If
you press and hold the ff button on the vehicle
key, all of the windows and the panoramic glass
roof* will close.
Disable rear lid handle
You can select if the luggage compartment lid
can open with the handle. If you activate this
function, the luggage compartment lid can only
be opened with the 4s button the vehicle key or >
35

Opening and closing

on the driver's door. In vehicles with a conven-
ience key*, you can still open the luggage com-
partment lid using the handle if an authorized
convenience key is detected > page 41.
Fold mirrors
You can select if the exterior mirrors automatical-
ly fold in when locking.
Tone when locking!)
You can select if an audio signal sounds when
locking the vehicle.
Open with convenience key
Applies to: vehicles with convenience key
You can deactivate the feature for unlocking us-
ing
the sensor. The function for locking via the
sensor will still be enabled > page 39.
ete] ole cine uaa)


Fig. 20 Driver's door: central locking switch
> To lock or unlock the vehicle, press the for B
button > /\.
When locking the vehicle with the central locking
switch,
the following applies:
— The doors and the luggage compartment lid
cannot be opened from the outside for security
reasons, for example, to reduce the risk of un-
authorized entry while stopped at a light.
— The LED in the central locking switch turns on
when all doors are closed and locked.
— You can open the doors individually from the in-
side by pulling the door handle one time. To

D_ This function is not available in all countries.
36
open the rear doors individually, you must pull
the door handle twice.
— In the event of a crash with airbag deployment,
the doors unlock automatically to allow access
to the vehicle.

ZX WARNING
— Observe the safety precautions > page 34.
— The central locking button works when the
ignition is switched off.
— The central locking switch is inoperative
when the vehicle is locked from the outside.
Messages
EB Driver's door: malfunction! Shift to P before
leaving vehicle. See owner's manual


There is a malfunction in the driver's door. Secure
the vehicle before exiting by selecting the “P” se-
lector lever position. Drive immediately to an au-
thorized Audi dealer or authorized Audi Service
Facility to have the malfunction repaired.
2B Central locking: malfunction! See owner's
manual
There is a central locking malfunction. If the
doors cannot lock, you can emergency lock the
doors > page 37. Drive to an authorized Audi
dealer or authorized Audi Service Facility immedi-
ately to have the malfunction corrected.
Door lock: Opening while driving is only pos-
sible with the emergency release. See owner's
manual
It is not possible to power unlock the doors at
speeds above approximately 9 mph (15 km/h). If
you must open doors at higher speeds in cases of
emergency, you can manually unlock the door by
forcefully pulling the door handle beyond its no-
ticeable resistance two times. Then press the
door handle back into its original position, if nec-
essary.

Opening and closing

Break-in security feature
The alarm will sound if there is a break-in at the
doors, hood, and/or luggage compartment lid.
Interior/towing protection monitor
The alarm will be triggered if there are move-
ments detected in the vehicle interior (for exam-
ple, by animals) or if there is a change in the vehi-
cle angle (for example, when the vehicle is being
towed).
You can prevent the alarm from being triggered
by deactivating the interior/towing protection
monitor.
Deactivating the interior/towing protection
monitor
There are the following options for deactivating
the interior/towing protection monitor:
> Press the & button on the vehicle key a second
time within two seconds. Or
> Applies to: vehicles with convenience key:
Touch the sensor on the door handle a second
time within two seconds. Or
> Turn the mechanical key in the door lock to the
close position a second time within two sec-
onds.
> Applies to: vehicles with MMI: Select on the
home screen: VEHICLE > Settings & Service >
Interior monitoring.
If you lock the vehicle, then the interior/towing
protection monitor will stay off until the next
time the vehicle is unlocked.

ZA WARNING
No one, especially children, should stay in the
vehicle when it is locked from the outside, be-
cause the windows can no longer be opened
from the inside. Locked doors make it more
difficult for emergency workers to enter the
vehicle, which puts lives at risk.

@) Tips
The interior/towing protection monitor only
functions correctly when the windows and the
panorama glass roof* are closed.
38


RAZ-0621



Fig. 23 Your vehicle key set
@ Vehicle key
You can unlock and lock your vehicle with the ve-
hicle key.
@ Mechanical key and release button for
mechanical key
A mechanical key is integrated in the vehicle key.
To remove it, press the release button and re-
move the mechanical key.
Using the mechanical key, you can:
— Lock or unlock the glove compartment.
— Manually unlock and lock the doors > page 37.
— Unlock the luggage compartment lid using the
emergency release > page 44.
@ Key fob with vehicle code
Applies to: vehicles with Audi connect vehicle control
Open the key tag and scratch to reveal the vehicle
code. You can unlock the Audi connect vehicle
control services* for your vehicle with this vehicle
code. For additional information, see
= page 196. If a key fob is lost, contact an au-
thorized Audi dealer or authorized Audi Service
Facility.
@ PANIC button
In an emergency, you can press the PANIC button
to trigger the alarm for the anti-theft alarm sys-
tem. The vehicle horn and emergency flashers
will turn on if you trigger the alarm.

— To trigger the alarm, press the [PANIC] but-
ton @ © fig. 23.

4M1012721BC
Opening and closing


—To turn the alarm off, press the [PANIC] button
again.

Lost key/replacing a key
If a vehicle key is lost, contact an authorized Audi
dealer or authorized Audi Service Facility. Have
this vehicle key deactivated. It is important to
bring all keys with you.
If a key is lost, you should report it to your insur-
ance company.
Electronic immobilizer
The immobilizer prevents unauthorized use of
the vehicle.
In some cases, it may not be possible to start the
vehicle if there is a vehicle key from a different
vehicle manufacturer on the key chain.
Data in the vehicle key
When driving, service and maintenance-relevant
data is continuously stored in your vehicle key. An
authorized Audi dealer or authorized Audi Service
Facility can read out this data and tell you about
the work your vehicle needs.

ZA\ WARNING
Observe the safety precautions > page 34.

@) Note
Protect the key against high temperatures
and direct sunlight.
@ For the sake of the environment
XX Do not dispose of vehicle keys in household
trash. They contain materials that can be re-
cycled. Contact an authorized Audi dealer or
authorized Audi Service Facility for more in-
formation.
@ Tips
— The vehicle key function can be temporarily
disrupted by interference from transmitters
near the vehicle working in the same fre-
quency range (such as a mobile device or ra-
dio equipment). Always check if your vehicle
is locked.
— Applies to MMI: You can view the number of
keys programmed to the vehicle by selecting
on the home screen: VEHICLE > Settings &
Service > Vehicle information.
— The system complies with United States FCC
regulations and ISED regulations
=> page 311.
Unlocking and locking the vehicle

[RAZ-0025]
SS wy

Fig. 24 Door handle: sensor for locking
Depending on the vehicle equipment, you may
have various options for unlocking and locking
your vehicle. The settings in the MMI specify
which doors will unlock > page 35.
Unlocking or locking using the vehicle key
buttons
> To unlock the vehicle, press the @ button
=> page 38, fig. 23.
> To lock the vehicle, press the ff button once.
Unlocking or locking using the sensors
Applies to: vehicles with convenience key
> To unlock a door or the luggage compartment
lid, grasp the door handle or luggage compart-
ment lid handle.
> To lock the vehicle, close the door and touch
the sensor on the door handle once > fig. 24.
Do not grasp the door handle while locking the
vehicle, or else the vehicle will not lock. The
door cannot be opened for a brief period direct-
ly after locking it. This way you have the oppor-
tunity to check if the doors locked correctly.
39
>

Opening and closing

Unlocking and locking with the Audi connect
vehicle control service!)
Applies to: vehicles with Audi connect vehicle control
Requirement: Audi connect vehicle control serv-
ices must be set up > page 196, Audi connect ve-
hicle control services. The vehicle must be park-
ing and the ignition must be switched off.

ZA WARNING
Observe the safety precautions > page 34.

@ Tips
— Only use the vehicle key when you can see
the
vehicle.
— The vehicle can only be locked when the "P”
selector lever position is engaged.
— Do not use the vehicle key to lock and un-
lock when you are inside the vehicle. Other-
wise, you could trigger the anti-theft
alarm™*. If this happens, press the @ unlock
button.
@ Tips
Applies to: vehicles with convenience key
— When unlocking or locking the vehicle, the
convenience key cannot be more than ap-
proximately 4 feet (1.5 m) away from the
door handle or luggage compartment.
— Unlocking with the convenience key (keyless
access) can be deactivated in the MMI sys-
tem > page 35.
— To prevent the vehicle battery from dis-
charging, the energy management gradual-
ly switches off convenience functions that
are not needed. You then may no longer be
able to unlock your vehicle with the sensors.
OTe yl ae -la amis eC

RAZ-0622


Fig. 25 Vehicle key: removing the battery holder
LED in the vehicle key
The LED @) indicates the vehicle key function.
> If you press a button briefly, the LED blinks
once.
> If you press and hold a button (convenience
opening/closing), the LED blinks several times.
> If the LED does not blink, the vehicle key bat-
tery is drained. Replace the battery in the vehi-
cle key.
Replacing the vehicle key battery
> Remove the mechanical key > page 38 and in-
sert it at an angle into the opening > fig. 25.
> Push the mechanical key in the opening in the
direction of the arrow to operate the release
button on the inside @). To reduce the risk of
damage, do not try to pry off the cover.
>» Remove the cover from the battery tray.
> Insert the new battery with the “+” symbol fac-
ing up.
> Close the battery tray with the cover.
> Insert the mechanical key.

ZA WARNING
If batteries or coin cell batteries are swal-
lowed or enter the body in any other way, they
can cause serious or fatal injuries within a
short period of time. There is a risk of chemi-
cal burns.
— Keep vehicle keys and key fobs with batter-

ies out of the reach of children. >


D_Incertain countries.
40

4M1012721BC
Opening and closing

> Applies to: vehicles with controls for the cli-
mate control system in the rear and MMI: To al-
so restrict the operation of the climate control
system in the rear, select on the home screen:
SETTINGS > Display & brightness > Operation
in rear
When the child safety lock is switched on, the
following functions are disabled:
— The rear inner door handles
— The rear power windows
— The control panel* for the climate control sys-
tem in the rear
Message in the instrument cluster display
@/8 Child safety lock: malfunction! Please
contact Service
There is a malfunction in the child safety lock.
Press the @ button again.
If the message stays on, drive immediately to an
authorized Audi dealer or authorized Audi Service
Facility to have the malfunction repaired.

ZA\ WARNING
— Observe the safety precautions > page 34.
— A malfunction in the child safety lock could
allow
the rear doors to be opened from the
inside, which increases the risk of an acci-
dent.

Power windows
Opening and closing the windows


RAZ-0723,



Fig. 31 Driver's door: power window switch
Power window switches:
@ Left front door
@ Right front door
® Left rear door
@ Right rear door
Opening and closing the windows
The driver can control all power windows. All
power window switches are equipped with a two-
stage function:
> To open or close the window completely, press
the switch down or pull the switch up briefly to
the second level. The operation will stop if the
switch is pressed or pulled again.
> To select a position in between opened and
closed, press or pull the switch to the first level
until
the desired window position is reached.
Correcting a malfunction in the one-touch
up/down function
If necessary, you can reactivate the one-touch
up/down function if it malfunctions.
>» Pull the power window switch up until the win-
dow is completely raised.
> Release the switch and pull it up again for at
least one second.

ZA WARNING
— Observe the safety precautions > page 34.
— Never close the windows carelessly or in an
uncontrolled manner, because this increases
the risk of injury.
Gi) Tips
— You can still open and close the windows for
several minutes after turning the ignition
off. The power window switch is not disa-
bled until the driver's door or front passeng-
er's door is opened.
— The power windows are equipped with pinch
protection. The automatic window may stop
closing and will open all the way again even
if no obstacle is detected. Pull the power
window switch up until the window is com-
pletely raised.

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