2021 AUDI Q7 service

4M1012721BC
Foreword
Thank you for choosing an Audi - we value your trust in us.
Your new Audi will allow you to experience the best in groundbreaking technology and premium quality
equipment that a vehicle has to offer. Audi recommends that you read your Owner's Manual thoroughly
so that you quickly become acquainted with your Audi and make use of all of its features.
In addition to explaining how the different features work, there are many useful tips and information
concerning your safety, how to care for your vehicle, and how to maintain your vehicle's value. Audi also
gives you useful tips and information on how to drive your vehicle more efficiently and in an environ-
mentally-friendly manner.
Audi hopes you enjoy driving your vehicle and wishes you safe and pleasant motoring.

ZA\ warNiNc

Operating, servicing and maintaining a passenger vehicle or
off-highway motor vehicle can expose you to chemicals includ-
ing engine exhaust, carbon monoxide, phthalates, and lead,
which are known to the State of California to cause cancer and
birth defects or other reproductive harm. To minimize expo-
sure, avoid breathing exhaust, do not idle the engine except as
necessary, service your vehicle in a well-ventilated area and
wear gloves or wash your hands frequently when servicing
your vehicle. For more information go to www.P65Warnings.
ca.gov/passenger-vehicle.

4M1012721BC
Table of contents

Assist systems................... £23
Assist systems................... 123
General informations s . cee ss wey as 123
Surrounding area detection............ 124
Switching the systems on and off....... 126
Driving information.............. 128
Speed warning system..............-. 128
Camera-based traffic sign recognition... 128
Traffic light information.............. 130
LAP SELMER rene 6» sxscase 0 osenene mw cession « vaccine 131
Night vision assist............00000.. 132
Integrated Toll Module............... 134
Driver assistance................. 136
Cruise control system............00-5 136
Efficiency assist sess x 2 sce © 2 eens oo aes 137
Adaptive cruise assist................ 139
Distance Warning « « wenn + + mews vv wes = 3 148
Lane departure warning............... 149
Audi presense........... eee eee eee 151
SIdGSSiSt wcwe » x sew cy eee ye eR es 155
Exit Waning swsese xo ames ao eeecus @ & poco ¥ 157
Intersection assistant................ 158
Emergency assist... ....:seeeeeeereee 159
Parking and maneuvering....... 161
Introduction... 0.0... . cc eee eee eee 161
Parking aid plUS ¢ escc se evens oust ew 161
Rearview camera and peripheral cameras. 164
Rear cross-traffic assist............... 168
Assisted
parking.........-...0--.00 ee 169
Parkeassistyplusts « caves » « caves ¥ © cuore » 6 172
Remote controlled parking............ 175
MarnSuVerassist: « = mans < e asm 3 pase a 3s 180
Infotainment system............ 183
Telephone................0 0c eee 183
IMEROMUCTION & & snawass oo sree & & sees ao arene 183
Setup. .... 0... eee eee eee 183
Using the Audi phone box............. 185
Using the telephone.................. 187
SettingS
0... . cee ee eee eee eee 190
MessageS.........-.. 2.02. e eee ee eee 191,
Troubleshooting sews + ease + view « 2 wea 193
PRCT COMMBCE 's. cosves 5 6 sivas 6 6 snes 8 oo
General information................-
Audi connect Infotainment............
Using a Wi-Fi hotspot................
Audi connect Infotainment services.....
Functions on demand................
Audi connect vehicle control services....
Settings............. 0.0.00 002 eee
TRGUBIESHOOLING sass ¢ scm s 3 Hae 5 tee
Emergency call...................
Overview... 12.0... eee eee eee
Emergenicy'call « css s sees 6 s gems © + eeu
Online roadside assistance............
NaViGGationtc: « « meus « & seu sc poms + «oe
Opening navigation............0..005
myAudi navigation...............000.
Entering a destination................
Stopping route guidance..............
Additional functions.................
Satellite map.......... 2.0... ee eee
Mapupdaté-: « 2cas ss ees 9 ¢ eews vs pee
Traffic incidents’. = vce se eeu ve exon ewe
SETEIIGS sseneie oo smeneie © oxemenene © sitadame @ © etnznis
Options and settings.............0005
Troubleshooting..............--000-5
Bluetooth audio player...............
Amazon Alexa......... 00000 e ee eee ee
Multimedia connections aE
Rear Seat Entertainment preparation... .
Playing media. ....... 0. cece ee eee eee
Options and settings.................
Supported media and file formats......
Troubleshooting...............-.0005

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199
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202 202 202 203
206
206 208 208 209 210
211 212
214 214
215
218 219 220
222
222 222 223 223
224
225
226 230
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233

Table of contents

Audi smartphone interface...... 234
Setup... eee eee eee eee 234
Troubleshooting wv s & wees se cows 6 bey 235
Additional settings.............. 236
System Settings: : s eens s i vows ve sews es 236
Software update...............2..-0. 237
Connected devices.............000005 238
Legalinformation................... 239
Additional information.......... 240
Brands and licenses...............--- 240
Maintenance and Care........... 241
Checking and Filling............. 241
Fil@les: « = sume « sowe ye seme oy Ree 6 2 241
RefaelinGuecs « sess oo wea 2 wen 2 wenn 242
Emissions control system............. 244
Engine compartment................. 245
Engine@iOiles esive s+ wacom ov soe 3 v ema ¥ vs 248
Cooling systeM............0 0.002 251
Brake fluids: « s mays ¢ 2 seven 2 waiee ¢ ¢ seven 253)
Electrical:system iiss ee sccwe owe 2 x ere 254
Battery... 0... cece cee eee ee 254
Windshield washer system...........- 257
Service interval display............... 257
Wheels.......... 0... cece eee eee eee 259
Whieelsiand Tires « owes « « amie x x yews 2 od 259
Tire pressure monitoring system....... 277
Run-flat tires... 6.0.0.0... eee eee 278
Care and cleaning................ 280
Generalinformation................. 280
Car washes « swas 5 ¢ sams se pean co eee Gs 280
Cleaning and care information......... 281
Taking your vehicle out of service....... 285
Dovlt YOURSELF wes ¢ nee s pee as nee 286
Emergency assistance........... 286
Generalinformation................. 286
EQUIPMENE wees + « wees = nae go wees 8 2 ee 286
Tire MOBILE KEE secccee x « creases we © anairers 6 @ cece 286
Replacing wheels................2.0. 288
JUIMIPISTANEING se ssces ow erates & a canons vw ae 292
TOWING 0... cece ete eee 294
Fuses and bulbs.................. 297
Fuses... 0... eee ee eee eee 297
BUILDS: sss s = wavs & & ees 5 2 ctetDs sb eG ee 301
Customer information........... 303
Data privacy................000 eee 303
Privacy NOLICE « naw, 2 w aay ¥ Kaew + Meee © 303
Timage reGOrding). « « canew + sect ws caver a os 303
Data memories............00.00e eee 303
Transmitted information.............. 305
Accessories and technical
CINERGSS:. « » sem: : x ews ce ee be ee ee 308
Warranty’ « = eon x 2 manors 6 o ois wv ee 6 308
Audi Literature Shop.............000- 308
Driving in other countries............. 308
Maintenance, repairs, and technical
modifications..................00008 308
Accessories and parts..............-. 310
Reporting Safety Defects.............. 310
Declaration of compliance for
telecommunications equipment and
electroniesystems's « «cows se mean 2 news 314,
Technical data.................... 373
Identification data................... 313
Vehicle datatics ss saves o srewa sv awe 0 ve 313
TAAGK es = see « = wee « = owe Be nee eg oe 315

Instrument cluster

Instrument cluster
Instrument cluster overview
12/5/2019
2800 mi 210 mi
RTO Pad

Fig. 2 Instrument cluster overview (Audi virtual cockpit)
Depending on the vehicle equipment, the follow- @ Tips
ing items may appear in the instrument cluster:
— You can select the units used for tempera-
@ Display .
. ture, speed, and other measurements in the
— Engine coolant temperature -E . . 14 :
: Infotainment system > page 236.
@ left dial — Speeds are displayed in mph (miles per
~ Tachometer ......... 1.05.04. 14 hour) or km/h (kilometers per hour).
Tab
area ....... 6. sees eee eee ee 13 — If there is a malfunction in the instrument
Genitiralzarea yan ss ance oo sauise 0 0 13 cluster, DEF will appear in the trip odometer
Status line (one or two lines) display. Have the malfunction corrected as
Right dial soon as possible.
— Certain instrument cluster content can also
be displayed in the head-up display*
=> page 26.
— Convenience display
FueblevelEd) « = secsaw « a secsise vo wena © 242
Right additional display with speed-
ometer
Left additional display with:
—Gear .. eee eee eee eee eee 100
— Audi drive select mode ......... 113
©8®
©OO8®O
©

ZX WARNING
If there is a severe malfunction in the instru-
ment cluster, the display may turn off. The /\|
indicator light may also turn on. Stop the ve-
hicle safely. See an authorized Audi dealer or
authorized Audi Service Facility for assistance.

12

Instrument cluster

Reducing the display
Depending on the vehicle equipment, you can
hide the central area in the instrument cluster.
> Select on the instrument cluster: vehicle func-
tions tab > E] button > Reduced display.
Coolant temperature
display
The coolant temperature display @ > page 12
only functions when the ignition is switched on.
To reduce the risk of engine damage, please ob-
serve the following notes about the temperature
ranges.
Cold range
If only the LEDs at the bottom of the gauge turn
on, the engine has not reached operating tem-
perature yet. Avoid high engine speeds, full accel-
eration, and heavy engine loads.
Normal range
The engine has reached its operating tempera-
ture once the LEDs up to the center of the gauge
turn on. If the | indicator light in the instru-
ment cluster display turns on, the coolant tem-
perature is too high > page 251.
@ Note
— Auxiliary headlights and other accessories in
front of the air intake impair the cooling ef-
fect of the coolant. This increases the risk of
the engine overheating during high outside
temperatures and heavy engine load.
— The front spoiler also helps to distribute
cooling air correctly while driving. If the
spoiler is damaged, the cooling effect will
be impaired and the risk of the engine over-
heating will increase. See an authorized
Audi dealer or authorized Audi Service Fa-
cility for assistance.
Tachometer
The tachometer @) 9 page 12 displays the engine
speed in revolutions per minute (RPM). The be-
ginning of the red zone in the tachometer indi-
cates the maximum permissible engine speed for
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all gears once the engine has been broken in. Be-
fore reaching the red zone, you should shift into
the next higher gear, select the "D" or "S" selec-
tor lever position, or remove your foot from the
accelerator pedal.
Engine speed limitation
If the Bw indicator light turns on, the engine will
be automatically limited to the RPM displayed in
the instrument cluster. This will protect the en-
gine components, for example during a cold start
or from overheating.
The engine speed limitation is deactivated if you
release the accelerator pedal while the engine is
at normal operating temperature.
If the engine speed limitation was activated by
an engine control malfunction, the By indicator
light also turns on. Make sure the engine speed
does not go above the speed displayed, for exam-
ple when downshifting. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
C) Note
The needle in the tachometer may only be in
the red area of the gauge for a short period of
time before there is a risk of damaging the
engine. The location where the red zone be-
gins varies depending on the engine.
Odometer
The trip odometer and odometer are displayed in
the status bar ©) > page 12.
The trip odometer shows the distance driven
since it was last reset. It can be used to measure
short distances. The odometer shows the total
distance that the vehicle has been driven.
Resetting the trip odometer
> Select on the instrument cluster: vehicle func-
tions tab > =] button > Reset mi.
G) Tips
Distances are displayed in mi (miles) or km
(kilometers).

Voice recognition system

> To pause voice recognition, say or press Pause
@. To reactivate voice recognition, press @)
again or briefly press the «€ button on the mul-
tifunction steering wheel.
Additional functions
Applies to: vehicles with voice recognition system
Command during voice output
If the function is switched on, you can simply say
a new command during a prompt.
> Applies to: MMI: Select on the home screen:
SETTINGS > General > Speech dialog system >
Allow commands during voice output.
Online recognizer
Applies to: vehicles with online recognizer
You can activate the online recognizer for addi-
tional functions and to improve the results of
voice recognition. A supported menu language
must be selected. When there is an active Inter-
net connection, the spoken command is evaluat-
ed in the vehicle and online.
> When you switch on the voice recognition sys-
tem for the first time, a menu for the online
recognizer will open, or
> Applies to MMI: Select on the home screen:
SETTINGS > General > Speech dialog system >
Consent to online speech recognizer.
> Read the licensing agreements and accept
them.
Amazon Alexa
Applies to: vehicles with Amazon Alexa Integration
You can activate Amazon Alexa to access certain
functions. A reduced number of commands for
Amazon Alexa are available during this.
Requirement: you must be logged in to your
myAudi account in the vehicle. The online recog-
nizer must be activated. A system language that
is supported by both the voice recognition system
and Amazon Alexa must be selected.
> Applies to: MMI: Select on the home screen:
USER > Connect to Amazon Alexa.
> Follow the instructions in the display.
> Applies to: MMI: To operate Amazon Alexa us-
ing voice commands, select on the home
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screen: SETTINGS > General > (Speech dialog
system) > Activate the speech dialog system
with "Hey Audi".
>» Say the activation phrase “Alexa” together with
the desired command.
() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 194.
Gi) Tips
Audi provides access to services from third
party providers. Permanent availability cannot
be guaranteed, because that depends on the
third party provider.
External voice operation
Applies to: vehicles with external speech dialog system
You can access and control the voice operation on
a connected mobile device through your vehicle.
Switching external voice operation on or off
Requirement: the ignition and the MMI must be
switched on. A cell phone must be connected to
the MMI with the Handsfree profile > page 183.
The mobile device being connected must have
voice control that can be controlled externally.
There must be no phone calls in progress and the
parking aid must not be active.
> To switch on the external voice operation, press
and hold the «€ button longer on the multifunc-
tion steering wheel.
> To switch off the external voice operation, press
and hold the «€ button longer on the multifunc-
tion steering wheel or press Cancel.
Using external voice operation
>» Say the desired command after the signal tone.
> To reactivate voice recognition when it is
paused, press the w€ button briefly on the mul-
tifunction steering wheel or press Resume.
G) Tips
Audi simply provides access to control your
cell phone with voice operation and does not >

Global functions

Global functions
Additional function
buttons





Fig. 19 MMI On/Off knob with joystick function
Adjusting the volume
You can adjust the volume of an audio source or a
system message (for example, from the voice
recognition system) when the sound is playing.
> To increase or decrease the volume, turn the
right thumbwheel @) © fig. 18 upward or
downward, or turn the On/Off knob @) 9 fig. 19
to the right or left.
> To mute, push the right thumbwheel or the
On/Off knob.
Selecting the previous/next track or station
> Press the d the On/Off knob to the left/right.
Fast forward/rewind
> Press and hold the press the On/Off knob to the left or right until
the desired playback position is reached.
30
Quick access steering wheel button
Depending on vehicle equipment, the button ©)
may provide quick access to various functions.
You can program the >K button with various func-
tions.
> To bring up the function that is currently set,
press the >K button.
> To perform the function that is currently set,
press and hold the >K button, or:
> Applies to MMI: Select on the home screen: VE-
HICLE > Settings & Service > Steering wheel
button assignment.
> Select and confirm the desired function.
Switching the voice recognition system on or
off
w& button @), see > page 27.
Using the telephone functions
button @), see > page 187.

Z\ WARNING
Adjust the volume of the audio system so that
signals from outside the vehicle, such as po-
lice and fire sirens, can be heard easily at all
times.

4M1012721BC
Personalization

Personalization
Users
General information
Applies to: vehicles with personalized user settings
Depending on vehicle equipment and your coun-
try, your vehicle may be able to manage various
users in the MMI. Each user will be assigned the
settings that they last used.
Before you begin driving, you can select a user in
the MMI and load personalized Infotainment and
vehicle settings.
Possible users in the MMI:
— myAudi user: as a myAudi user, you can use
Audi connect services that require a myAudi ac-
count. Certain settings are transferred online to
your myAudi account. If you log into your
myAudi account in another vehicle, you can
load your settings in the other vehicle.
— Local user: as a local user, you can only store
settings in the current vehicle. Your settings
cannot be transferred to other vehicles. Audi
connect services that can only be used with a
myAudi account will not be available.
— Guest: as a guest, you can store settings in the
vehicle without changing the settings for other
users. Audi recommends only using the guest
user temporarily, because settings can be over-
written by other users.
Depending on vehicle equipment, the following
options may be used to detect the active user so
that the user settings can be loaded automatical-
ly before you start driving.
— Vehicle key
Requirement: the driver's door has been opened.
The detected user must be shown in the MMI.
Confirm the user shown, select another user
= page 31, or add another user > page 31.

ZA WARNING
It may not be possible to load Infotainment
and vehicle settings, or they may only load
partially. The driver is always responsible for
the Infotainment and vehicle settings in order
to reduce the risk of an accident.

@) Tips
— Certain Infotainment and vehicle settings
(such as mirrors, last radio stations) may be
stored, depending on vehicle equipment.
You can find additional information in the
MMI. Select on the home screen: SETTINGS
> General > Legal notes > About Audi con-
nect.
— Applies to: myAudi users: The stored set-
tings can only be transferred to vehicles
that are capable of receiving the transmit-
ted information. There may be restrictions
that prevent this, particularly in other coun-
tries.
— Applies to: myAudi users: The settings can
only be transferred and loaded when there
is coverage from the applicable mobile
phone service provider.
— Applies to: myAudi users with PIN protec-
tion switched on: If the MMI displays a de-
tected user but you simply start driving or
wait without entering the 4-digit PIN, then
the guest user will be selected. Some set-
tings for the detected myAudi user will be
transferred to the guest user.
OTe e le (ta 4
Applies to: vehicles with user management
Opening user management
Applies to: MMI
> Press USER on the home screen.
Selecting a user
Applies to: MMI
> Press on the desired user.
> Enter the 4-digit myAudi PIN, if necessary.
Adding myAudi users
Applies to MMI and Audi connect
Requirement: you must have successfully regis-
tered at my.audi.com and have created a 4-digit
myAudi PIN.
> Press Add user.
> Press Log in now to log in with your myAudi
credentials.
> Follow the system instructions.
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