2021 AUDI Q5 Owner´s Manual

80B012721BA
High-voltage system
Charging display
Applies to: vehicles with plug-in hybrid drive

The charging display is an LED light on the charg- the charging status. The key for the LED light is






ing unit @) page 125, fig. 102 that indicates explained in the following table.
LED on the charging unit Meaning
Vehicle charging system is in sleep mode. A timer may be active,
Off but charging has not started yet.
Charging process is interrupted.
Pulsing The high-voltage battery is charging.
Green Flashing A timer is active, but charging has not started yet.
On High-voltage battery charging process is completed.

When using the Audi charging system, make sure the power
plug is inserted in the power socket > page 131. No power sup-
ply was recognized even though the charging cable is plugged
On in. Have the power supply or power supply system inspected.
When using the Audi charging system, check the status displays
Yellow on the unit > table on page 132. See an authorized Audi dealer
or authorized Audi Service Facility for assistance if necessary.

The vehicle is not secured from rolling away. Check if “P” is se-
lected and the parking brake is set. If the LED continues to
flash, see an authorized Audi dealer or authorized Audi Service
Facility for assistance.
Flashing

The charging connector may not be able to lock correctly in the
vehicle charging port. Check if the charging connector is insert-
ed correctly. Remove the charging connector and plug it in the
charging port again, or use a different charging station. If the
Red On LED stays turned on, there is a malfunction either in the vehicle
charging system or at the power source. See an authorized Audi
dealer or authorized Audi Service Facility for assistance if neces-
sary.



The outside temperature is too low or too high.

@ Tips climate control system. You can turn on multiple
timers at the same time.
The operation status indicated by the LED on
the charging unit are is displayed in the in-
strument cluster Eg.
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Charging.
Multiple timers are displayed that you can set
Applies to: vehicles with plug-in hybrid drive > To set a timer, select > in the line for the de-
sired timer.
> If the timer should be set one time, select Indi-
vidual timer. If the timer should be set to re-
peat, select Repeat timer.
> Set a preferred charging time if desired, for ex-
ample to use off-peak power rates. >
Use a timer to set at what departure time your
vehicle should be fully charged. A timer can ei-
ther be set one time or to repeat at the selected
times. You can also specify if your vehicle should
be heated or cooled to the temperature set in the
127

High-voltage system

> To also activate the climate control with a tim-
er, select CD.
> Select Next and follow the instructions in the
menu.
> To turn ona timer, select CD.
> To activate an enabled timer, select s+ until the
Timer charging mode is displayed.
If the set departure time on the timer is too
close, it may not be possible to charge the vehicle
fully.

It is not possible to charge using the timer at
some charging stations.
Emergency release
Applies to: vehicles with plug-in hybrid drive
In case of malfunction, you can manually release
the charging port door or the charging connec-
tor.

Fig. 103 Left side of luggage compartment: emergency re-
lease cover
[RAz-0716]

Fig. 104 Left side of the luggage compartment: emergen-
cy release
Manually releasing the charging port door
> Open the luggage compartment lid.
128
> Turn the cap counterclockwise and fold the cov-
er > fig. 103 upward.
> Loosen the red loop @) > fig. 104 from the re-
tainer and then pull on the loop carefully >@.
> To open the charging port door, press on the
right side of the door > page 125, fig. 101.
» After releasing manually, secure the loop on
the retainer and close the cover.
> Drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to have
the malfunction corrected.
Manually releasing the charging connector
If you are not able to pull the charging connector
out of the vehicle charging port, there may bea
malfunction. You must use the emergency re-
lease to release the vehicle charging connector.
Requirement: the “P” gear must be selected and
the vehicle must be unlocked.
> End the charging process > page 126, Ending
the charging process.
> Open the luggage compartment lid.
> Turn the cap counterclockwise and fold the cov-
er > fig. 103 upward.
> Loosen the yellow loop (2) from the retainer
and then pull on the loop carefully >@®.
> Remove the charging connector.
>» After releasing manually, secure the loop on
the retainer and close the cover.
> Drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to have
the malfunction corrected.
If the charging connector still cannot be removed
after using the emergency release, see an author-
ized Audi dealer or authorized Audi Service Facili-
ty for assistance.
Only pull on the loop until you feel resistance.
You
will not hear it release. If you continue to
pull, you could damage the emergency re-
lease mechanism.

80B012721BA
High-voltage system

Messages
Applies to: vehicles with plug-in hybrid drive
If the ai indicator light turns on, then the range
is low or very low. Charge the high-voltage bat-
tery.
EBac charging system: malfunction! Please
contact Service
This message appears if there is a malfunction in
the charging system. Drive to an authorized Audi
dealer or authorized Audi Service Facility immedi-
ately.
Incompatible charging system. Please check
charging system
This message appears when the charging system
is incompatible. Only charge using the Audi
charging system that is designed for your vehicle.
BS Charging system: malfunction
This message appears if there is a malfunction in
the vehicle charging infrastructure or the charg-
ing station. Use a different charging station. If
this message does not turn off, contact an au-
thorized Audi dealer or authorized Audi Service
Facility.
Charging equipment
Applies to: vehicles with plug-in hybrid drive
Depending on the vehicle equipment, the Audi e-
tron compact charging system may be available.
Using the charging equipment
Pay attention to the following information for
safe handling of the charging equipment:
— Secure the charging equipment against any
strain, such as being run over, falling, pulling,
bending, and crushing.
— Do not submerge the charging equipment in
water and do not cover it with snow or ice.
— When you remove the charging cable from the
vehicle and from the power supply, only pull at
the connectors and not at the cable.
— Put the cap on after using the charging cable.
— Only operate the Audi charging system ina
power supply system with a frequency of
50 Hz/60 Hz.
— Only operate or store the Audi charging system
at a humidity level between 5% and 95% (no
condensation).
— The Audi charging system is protected against
dust and splashing water (IP55 (USA: Enclosure
3)).
Depending on the country, different warnings
may be on the charging equipment.

Symbol Meaning

Operate or store the Audi charging
system at a temperature range of
-22 °F (-30 °C) to +122 °F (+50 °C).
a

Operate or store the Audi charging
system at a temperature range of
-22 °F (-30 °C) to +122 °F (+50 °C).
Operate or store the Audi charging
system at a maximum elevation of
13,000 ft (4,000 m) above sea lev-
el.

Le ‘=4000m

Operate or store the Audi charging
system at a maximum elevation of
16,400 ft (5,000 m) above sea lev-
el.
Li E 3

The Audi charging system is not
equipped with a connected ground
conductor.
©

The Audi charging system is equip-
ped with a connected ground con-
ductor.
©

Do not operate the Audi charging
system in power networks that are
not grounded (such as IT networks).
Only operate the Audi charging sys-
tem in grounded power networks.
&

Surfaces can become very hot when
in direct sunlight.

©
>

Incorrect use increases the risk of
electric shock.


129

High-voltage system


Symbol Meaning

Pay attention to the applicable own-
er's manual, particularly the safety
precautions.


Pay attention to all applicable dis-
a posal regulations when disposing.

Do not use any extensions cords or
cable reels.

Do not use any travel adapters.

Do not use any power strips.

‘ Do not use any charging cables with
KO, damage to the electronics or the
connecting wires.

@ Operate the Audi charging system
in single-phase power supplies.

Grounding instructions
Audi charging systems must be grounded. If it
should malfunction or break down, grounding
provides a path of least resistance for electric
current to reduce the risk of electric shock. Audi
charging systems are equipped with a cord hav-
ing an equipment grounding conductor and a
grounding plug. The plug must be plugged into
an appropriate outlet that is properly installed
and grounded in accordance with all local codes
and ordinances.

Z\ WARNING
Improper connection of the equipment-
grounding conductor is able to result in a risk
of electric shock. Check with a qualified elec-
trician or serviceman if you are in doubt as to
whether the product is properly grounded. Do
not modify the plug provided with the product
- if it will not fit the outlet, have a proper out-
let installed by a qualified electrician.

130
Applies to: vehicles with plug-in hybrid drive


Fig. 105 Luggage compartment: transport bag
Always store the charging equipment securely
before transporting.
> Open the luggage compartment lid > page 41.
> Stow the charging equipment in the transport
bag.
> Always position the bag on the left side of the
luggage compartment > page 88.
> Secure a carabiner hook at the tie-down near
the edge of the cargo floor.
> Secure the other carabiner hook at the tie-down
near the rear seat backrest.
Z\ WARNING
If the charging equipment is not secured or
positioned correctly, it can slide out of place
and endanger vehicle occupants when brak-
ing, when changing directions, or in a colli-
sion.
— Only transport charging equipment in the
transport bag in the luggage compartment
and never unsecured or in the passenger
compartment.
@) Note
Always lift or carry the Audi charging system
as one unit and never by the cables.

80B012721BA
High-voltage system

Audi e-tron compact charging system
Applies to: vehicles with Audi e-tron compact charging system


a |


m=)
[RAZ-0726|
72

Fig. 106 Audi e-tron compact charging system: compo-
nents (example)
The Audi e-tron compact charging system can be
used for charging with a household or industrial
socket. Depending on the country and the vehicle
equipment, the following accessories may be
available:
@ Control unit
@ Vehicle cable with vehicle charging connector
@®) Power cable with power plug for household
sockets
@ Power cable with power plug for industrial
sockets
The vehicle cable is securely connected to the
control unit. The power cable is plugged into the
upper end of the control unit and can be switched
=> page 135.
Control unit overview

© | On/Off button @, charging power lev-
el and LED

© _ |Status LED:
a Power supply/household
connection
& | Vehicle
0 Control panel


Reset
® 9
Charging
Note the instructions for charging > page 125.
Fig. 107 Audi e-tron compact charging system: control
unit
Requirement: the correct power plug must be in-
stalled > page 135.
— Insert the plug into the socket.
— Plug the vehicle charging connector into the ve-
hicle charging port.
— The charging process e will start automatically.
— Once the charging process has completed, un-
lock the vehicle and remove the vehicle charg-
ing connector from the vehicle charging port.
Adjusting the charging power level
The control unit automatically recognizes the
voltage and the available current strength. You
can set whether you would like to charge with full
or reduced charging power. The last setting that
was selected will be saved and used again the
next time the vehicle is charged. If multiple
items are connected to the power circuit, the
charging current may be reduced when charging
at a power outlet. This can help to prevent the
electrical equipment from overheating.
Before charging, always check if the charging
power setting that was selected last is still suita-
ble.
—To set the charging power level, press and hold
the ® button © © fig. 107 for at least two sec-
onds.
After the charging power level is set, the status
LEDs (, {and [| will flash green one time. The
selected value (50% or 100%) is displayed on the
left or right side of the ® button.
131
>

High-voltage system

Control unit: status and malfunction indicators

Indicator lights Meaning Solution



& Green The charger is ready to charge, | Starting the charging process
O 0 Off but is not charging. =>page 125.
O & Off
O 0 of
9 Off
O Flashing green __| The vehicle is being charged
O 0 Off with the ground conductor
O Bot monitor activated.
O 0 of
9 Off
Flashing green | The power cable has overheat- | After the cable cools down, the malfunc-
© a Yellow ed. Possible cause of the mal- | tion will be automatically cleared. Until it
O B& otf function: a multi-phase socket | cools down, charging performance will be
O 0 of is being used in single-phase | reduced. If the malfunction continues,
mode. The charging perform- | have the power supply/household con-
9° Off ance will be reduced. nection checked by a qualified electrician.
O Flashing green |The control unit has overheat- | After the control unit cools down, the
O Q Off ed. The charging performance | malfunction will be automatically
O Bor will be reduced. cleared. Never leave the control panel in
@ 8 Yellow direct sunlight for long periods or time.
Until it cools down, charging perform-
© Off ance will be reduced. If the malfunction
continues, have the control unit checked
by an authorized Audi dealer or author-
ized Audi Service Facility.
O Red The power cable has overheat- | After the cable cools down, the malfunc-
© © Yellow ed. The charging process has __| tion will be automatically cleared and the
O B otf been interrupted. charging process will resume. If the mal-
function continues, have the control unit
O 0 off checked by an authorized Audi dealer or
© Off authorized Audi Service Facility, or have
the power supply/household connection
checked by a qualified electrician.
O Red The control unit has overheat- | After the control unit cools down, the
O O off ed. The charging process has_ | malfunction will be automatically cleared
O Bor been interrupted. and the charging process will resume.
@ 0 Yeltow Never leave the control panel in direct
© -_ sunlight for long periods or time. If the

malfunction continues, have the control
unit checked by an authorized Audi dealer
or authorized Audi Service Facility.

132

80B012721BA
High-voltage system


Indicator lights Meaning Solution





© Red The charging infrastructure of | After the power supply/household con-
© @ Flashing yellow |the power supply/household | nection stabilizes, the malfunction will be
O Bor connection is restricted. Possi- | automatically cleared and the charging
O 6 off ble cause of the malfunction: | process will resume. If the malfunction
low voltage or poor power fre- | continues, have the power supply/house-
© Off quency. The charging process | hold connection checked by a qualified
has been interrupted. electrician.
O Red There is a malfunction inthe | After the vehicle charging system stabiliz-
O Q Off vehicle charging system. The es, the malfunction will be automatically
© & Flashing yellow charging process has been in- | cleared and the charging process will re-
O 6 off terrupted. sume. If the malfunction continues, have
the vehicle checked by an authorized Audi
9 Off dealer or authorized Audi Service Facility.
© Red The power cable or vehicle ca- | Have the power or vehicle cable replaced
O 0 Off ble is faulty. Possible cause of | by an authorized Audi dealer or author-
O Bot the malfunction: the coding _| ized Audi Service Facility.
© 0 Flashi ll resistance of the power or ve-
asning YeNow | hicle cable is not compatible.
9 Off The charging process has been
interrupted.
O Red There is a malfunction in the | End the charging process at the vehicle
O 0 off vehicle charging system. The | and remove the vehicle cable from the ve-
@ E& Red charging process has been in- | hicle charging port. Disconnect the charg-
O 6 of terrupted. er from the power supply and reconnect it
after 60 seconds. Restart the charging
© Off process > page 125. If the malfunction
continues, have the vehicle checked by an
authorized Audi dealer or authorized Audi
Service Facility.
© Red There is an overvoltage inthe | Disconnect the charger from the power
© CQ Flashing red charging infrastructure of the | supply and reconnect it after 60 seconds.
O Bot power supply/household con- | If the malfunction continues, have the
O 6 of nection. The charging process | power supply/household connection
© has been interrupted. checked by a qualified electrician.
Off
©) Red The control unit has atechni- | Disconnect the charger from the power
O 0 Off cal malfunction. The charging | supply and reconnect it after 60 seconds.
process has been interrupted. | If the malfunction continues, have the
O & off
@ 8 Red control unit checked by an authorized
© e Audi dealer or authorized Audi Service Fa-
Off

cility.

133

High-voltage system


Indicator lights Meaning Solution



e e control unit has a techni- isconnect the charger from the power O Red Th Lunit h hni- | Di he ch from th
O 0 off cal malfunction (self-test supply and reconnect it after 60 seconds.
O Bor failed). The charging process _ | If the malfunction continues, have the
© 6 Flashi d has been interrupted. control unit checked by an authorized
ashing re Audi dealer or authorized Audi Service Fa-
9° Off cility.
e e charging infrastructure o ave the control unit checked by an au- O Red The charging inf f | Have th Lunit checked b'
@ CX Red the power supply/household | thorized Audi dealer or authorized Audi
connection is insufficient: the ervice Facility, and have the power sup- @ EB Red ion is insuffici he | Service Facili dh h
O 6 of ground conductor is interrupt- | ply/household connection checked by a
ed or not present. The ground | qualified electrician. Do not use the pow-
© Off conductor monitor has inter- | er supply/household connector until the
rupted the charging process. | malfunction is corrected.
e e indicator light in the reset | Have the control unit replaced by an au- O Red The indi light in th Have th Lunit replaced b
@ CX Red button on the control unit is | thorized Audi dealer or authorized Audi
@ & Red faulty. The charging process _| Service Facility.
@ 0 Red has been interrupted.
e
9 Off
e e control unit has detecte ress and hold the utton for at least O Red Th Lunit has d d |P d hold the © b for at l
@ X Red residual current. The charging | two seconds. If the malfunction contin-
rocess has been interrupted. | ues, have the control unit checke an @ Bred p has been i pted h h lLunit checked by
@ 8 Red authorized Audi dealer or authorized Audi
. ; Service Facility, and have the power sup-
9 Flashing red ply/household connection checked by a
qualified electrician.
O Red The charging infrastructure is | Disconnect the charger from the power
© © Flashing red wired incorrectly. The charging | supply. Have the power supply/household
© & Flashing red process has been interrupted. | connection checked by a qualified electri-
cian.
© 46 Flashing red 7
9 Off
©O Red The control unit has atechni- | Disconnect the charger from the power
@ CX Red cal malfunction. Possible supply and reconnect it after 60 seconds.
@ E& Re cause of the malfunction: If the malfunction continues, have the
@ 0 Red software error or the load re- | control unit checked by an authorized
C lay has been switched incor- _| Audi dealer or authorized Audi Service Fa-
9 Red rectly. The charging process cility, and have the power supply/house-
has been interrupted. hold connection checked by a qualified
electrician.
O Flashing red The control unit has a serious | Have the control unit replaced by an au-
O 0 off malfunction. The charging thorized Audi dealer or authorized Audi
O B or process has been interrupted. | Service Facility.
@ &§ Red
9 Off

134