2021 AUDI Q2 phone

Telephone
Import contacts/Export contacts
Refer to
^>page
187.
Download directory
To update the contacts in the MMI, you can
download the contacts from your mobile phone
manually. Depending on the mobile phone you
are using, the Bluetooth connection may have to
be disconnected and re-established before you
can update the contacts.
Hiding contacts without a number
If this function is switched on
0
and if no num­
ber has been stored for
a
contact, the contact is
displayed greyed out in the directory.
Troubleshooting
Applies to: vehicles with telephone
Subject
Connecting the mobile phone to

the
MMI fails.
The mobile phone does not sup­
port the remote SIM Access Pro­
file (e.g. iPhone).
Using the MMI with two SIM
cards (in the SIM card reader
oncf

in a mobile phone).
After the mobile phone was
con­

nected not all/none of the
con­

tacts were loaded into the MMI.
Advice
Check if the requirements for connecting a mobile phone are met

^>page
173.
Or: Check if
you
have accidentally declined the PIN for setting up
the connection on your mobile phone. If necessary, repeat the
connection procedure
^>page
173.
Insert your own mini SIM card in the SIM card reader* and use the
functions of the car telephone kit independently of your mobile

phone.

When the mini SIM card is inserted, you can also use the contacts
from your mobile phone by connecting the mobiLe phone to the
system via the Directory profile
^>page
258.
The MMI only ever accesses one SIM card at
a
time. A mini SIM
card inserted in the SIM card reader* has priority over one in a mo­
bile phone.
However, you can still access the contacts on another mobile
phone via Bluetooth if
a
mini SIM card is inserted
^>page
258.
Avoid using special characters in names.
Avoid using contact groups on your mobile phone.

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Directory settings
Applies to: vehicles with telephone

•
Select:
|MENU|
button
>
Telephone
>
left
con­

trol button > Directory
>
right control button >
Directory settings.
Memory capacity
The Memory capacity of the directory will be dis­

played.

You can manage up to 17,000 contacts with the
directory. Up to 4,000 contacts can be loaded
from your mobile phone into each directory, and
up to 1,000 contacts can be imported from a
storage device.
Sort order
You can sort the contacts in your directory alpha­
betically according to their surname or first

Telephone
Subject
Some telephone functions are
greyed out/not available.
Some telephone functions are
greyed out/not available, even
though the mobiLe phone sup­
ports them.
Applies to vehicles with Audi
phone box: The mini SIM card in
the SIM card reader* cannot be
connected as an additional

phone*.

Applies to vehicles with Audi
phone box: Your mobile phone
cannot be charged wirelessly or
the charging procedure is inter­

rupted.

Advice
The telephone functions will depend on the mobile network serv­
ice provider and the mobile phone used. For further information,
please contact your mobile network service provider, see the oper­
ating instructions for your mobile phone, or consult the Audi "Tes­
ted mobile phones" database located at
www.audi.com/blue-

tooth.

On corporate phones, some Bluetooth settings may not be com­
patible with the system or the Bluetooth function of your mobile
phone may have been deactivated. For more information, contact
your system administrator.
Applies to vehicles with Audi phone box: Check if the require­
ments for connecting a mini SIM card have been met
^>page
176.
Insert your own mini SIM card in the SIM card reader* and then
connect
a
mobile phone to the MMI system via Bluetooth as an
additional phone*. You can then use the Switch primary & addi­
tional phone function
<^>page
175.
Applies to vehicles with Audi phone box: Check whether your mo­
bile phone is Qi compatible.
Check
that
your mobile phone is on the middle of the phone sym­
bol in the Audi phone box and that there are no other objects in
the Audi phone box.
Do not place your remote control key in the Audi phone box to­
gether with your mobile phone.
190

Audi connect (infotainment)

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Audi connect
(infotainment)
Introduction
Applies to: vehicles with Audi connect (infotainment)
Audi connect infotainment services allow online
information to be transmitted directly and inte­
grated into the vehicle.
Depending on the equipment in your vehicle,
Audi connect infotainment services are available
using the options given below.
Only use Audi connect infotainment services
when the traffic conditions allow you to do so
safely - risk of accident! Please always ob­
serve
<^>page
152, Notes on traffic safety.
Refer to
^>page
204, General notes on Audi
connect (infotainment) before using.
Option 1: Using the
embedded SIM card
Applies to: vehicles with an embedded SIM card
The data connection for the Audi connect info­
tainment services is established via an embedded
SIM card
(eSIM
card) fitted in the vehicLe. You
can use Audi connect infotainment services right
away.
© CAUTION
- The data connection costs for Audi connect
infotainment services are included in the
price of Audi connect (infotainment). This
does not include services which use the Wi-
Fi hotspot, such as online media

<=>page
239. These services require
addi­

tional paid data plans
^>page
197. For
more information on prices and purchasing,
please visit my.audi.com.
- Depending on the configuration of the Wi-Fi
device you are using (refer to the operating
manual of your Wi-Fi device for more de­

tails),
the SIM card of the device may be
used in certain cases to provide the data
connection for Internet-supported apps and
services which use the MMI Wi-Fi hotspot.
Depending on your network provider, you
may be charged for this service, especially if
you are using the system abroad. We there­
fore strongly recommend that you use an
unlimited data
plan.
For more information,
contact your service provider. Some exam­
ple cases are described below:
- Data plan expired/used up
- Data plan not valid abroad
- SIM card in the card reader* is not
a
data
SIM card
- SIM card in the card reader* is defective/
not valid
- Network is switched automatically due to
a low signal strength/data rate of the Wi-
Fi hotspot, the eSIM* or the SIM card in
the card reader*
- Connection to Wi-Fi hotspot interrupted
- To make phone calls, you can connect
a
mo­
bile phone via the Bluetooth remote SIM Ac­
cess Profile*
^>page
193 or the Bluetooth

handsfree
profile
^>page
173.
- A data connection for Audi connect infotain­
ment services is pre-configured at the facto­
ry. However, if configuration is necessary,
you can change the data connection settings
at any time
^>page
203.
Option 2: Using your
own SIM card
Introduction
Applies to: vehicles with Audi connect (infotainment)
Your own SIM card will be used for all data
con­

nections.
You have the following options for using your
own SIM
card:

- Using the SIM card reader*
^>page
192
191

Audi connect (infotainment)
- Connecting an
rSAP-enabled15
mobile phone to
the MMI via Bluetooth
^>page
193
- Using a mobiLe device (e.g. a smartphone) as a
personal Wi-Fi
hotspot2^
for the MMI

cépage
195
©
©
1
CAUTION
- The connection via the eSIM card

^page
191 is disconnected when you use
your own SIM
card.
All data connections for
all Audi connect infotainment services will
use your SIM
card.
Depending on your net­
work provider, you may be charged
for
this
service, especially if
you
are using the sys­
tem abroad. We therefore strongly recom­
mend
that
you use an unlimited data
plan.

For more information, contact your service
provider.
- Depending on the configuration of the Wi-Fi
device you are using (refer to the operating
manual of your Wi-Fi device for more de­

tails),
the SIM card of the device may be
used in certain cases to provide the data
connection for Internet-supported apps and
services which use the MMI Wi-Fi hotspot.
Depending on your network provider, you
may be charged for this service, especially if
you are using the system abroad. We there­
fore strongly recommend
that
you use an
unlimited data
plan.
For more information,
contact your service provider. Some exam­
ple cases are described below:
- Data plan expired/used up
- Data plan not valid abroad
- SIM card in the card reader* is not
a
data
SIM card
- SIM card in the card reader* is defective/
not valid
- Network is switched automatically due to
a low signal strength/data rate of the Wi-
Fi hotspot, the eSIM* or the SIM card in
the card reader*
- Connection to Wi-Fi hotspot interrupted

y
Note
A data connection for Audi connect infotain­
ment services is pre-configured at the factory.
However, if configuration is necessary, you
can change the data connection settings at
any time
^>page
203.
Option 2.1: Using the SIM card reader

Applies
to: vehicles with Audi connect (infotainment)

a

Fig.
168 Mini SIM card (actual size)
Important
The vehicLe must be stationary, and the ignition
must be switched on.
A data-enabled mini SIM card must be inserted in
the
MMI's
SIM card reader.
A data connection for Audi connect infotainment
services must be configured.
Inserting a mini SIM card

•
Press the |MENU| button
>
Audi connect.

•
Select and confirm Activate data connection. •

1'
Not available in all markets. Applies to mobile phones

with
Bluetooth remote SIM Access Profile on vehicles with

Audi
connect (infotainment) and Audi phone box*.

2)
Not available for all countries and models
192

Audi connect (infotainment)

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•
The missing corner of the mini SIM card should
be at the front left. Slide the mini SIM card into
the slot in the SIM card reader
^>Fig.
168 until
you feel it engage.

•
Select and confirm Enter PIN. Enter the PIN for
your mini SIM card in the MMI.

•
Select and confirm OK.

•
To allow the MMI to connect automatically in
the future, select and confirm Yes.
After connecting successfully
After connecting successfully, the signal strength
and type of connection will appear in the status
line of the infotainment display ©/©

^>page
161.

•
Select the desired type of connection for tele­
phone calls: Telephone installed in vehicle
(SIM card) or Personal mobile phone (Blue­
tooth)
•=>
page 173.

*-
Confirm the system query of whether an Inter­
net connection should be established with Yes,
always connect if necessary.
You can now use Audi connect infotainment serv­

ices.

Removing a mini SIM card
• Briefly press the mini SIM
card.
The mini SIM
card will then be ejected from the slot and can
be removed.
CAUTION
- The connection via the eSIM card

^>page
191 is disconnected when you use
your own mini SIM
card.
All data connec­
tions for all Audi connect infotainment serv­
ices will use your SIM
card.
Depending on
your network provider, you may be charged

for
this service, especially if you are using
the system abroad. We therefore strongly
recommend
that
you use an unlimited data

plan.
For more information, contact your
service provider.
-To avoid damaging the SIM card reader, on­
ly use mini SIM cards (25 mm x 15 mm)

^>Fig.
168. Please contact your service pro­
vider for more information on mini SIM

cards.

- Should you have inserted a different SIM
card size in the SIM card reader, do not un­
der any circumstances attempt to remove it
yourself as this may damage the SIM card
reader. Please contact a qualified workshop.
- If you use SIM card adapters, the vibrations
caused
by
the movement of the vehicle may
cause the SIM card to become detached
from the adapter - risk of damage to the
SIM card reader.
- You can connect a mobile phone via Blue­
tooth (Handsfree) to make phone calls

^>page
173.
- You can determine when the MMI system
establishes an Internet connection

o
page 203.
- The mini SIM card must not be removed
from the SIM card reader while Audi
con­

nect infotainment services are being used.
- In order to use your own mini SIM card for
Audi connect infotainment services, you will
need a mini SIM card with a data option; to
use LTE*, the SIM card will also need to
have an LTE data option.
Option 2.2: Connecting an rSAP enabled
mobile phone via Bluetooth
Applies to: vehicles with Audi connect (infotainment) and
Audi phone box

Fig.
169 Is your mobile phone rSAP enabled? This QR code
takes you directly to the mobile device database (data
con­

nection costs vary according to your mobile phone
con­

tract).
•
193

Audi connect (infotainment)

Important1'

Your mobile phone must support the Bluetooth
remote SIM Access Profile (Bluetooth rSAP).
For information regarding which Bluetooth
con­

nections and functions your mobile phone sup­

ports,
contact your mobile network service pro­
vider or consult the mobile device database at
www.audi.com/bluetooth
oF/g.
169.

The vehicle must be stationary, and the ignition
must be switched on.
The Bluetooth function and the discoverability
option of the MMI system
•=>page
202 and the
mobile phone must be activated.
The mobile phone you would like to connect must
not be connected activeLy to any other Bluetooth
device. The MMI must not be connected to a mo­
bile phone.
Access to your SIM card (SIM
Access)
must be ac­
tivated on your mobile phone.
Connecting a mobile phone

•
Select:
|MENU|
button
>
Audi connect.

•
SeLect and confirm Activate data connection.

•
Select and confirm Connect mobile phone >
Continue.

•
Select and confirm the desired mobile phone
from the list of Bluetooth devices shown. Or:
Search for the MMI system via the Bluetooth
device search function on your mobile phone.

•
Enter the PIN to establish a connection on your
mobile phone. If the PIN is already being dis­
played on your mobile phone, confirm it on the
phone and the MMI. You have about 30 sec­
onds to enter the PIN.
Please note any additional system queries on
your mobile phone, e.g. whether the phone
should connect automatically in the future. On
some mobiLe phones, you may aLso need to
download the directory separately.

•
You can now enter the PIN code for your SIM
card on the MMI.
Not available in all markets. Applies to mobile phones
with Bluetooth remote SIM Access Profile on vehicles with
Audi connect (infotainment) and Audi phone box*.

•
To allow the MMI to connect automatically in
the future, select and confirm Yes.
After connecting successfully
After the connection has been established suc­
cessfully, you will be shown a short message
con­

taining information on the profiles used to estab­
lish the connection. You can make changes to the
profiles via
|MENU|
>
Settings > left control but­
ton > MMI settings > Connection manager

ï>page
258. This can also be done at
a
later

time.

The signal strength symbol ©, connection type

symbol®
and Bluetooth
symbol
© will appear
in the status line of the infotainment dispLay
when the mobiLe phone has been connected suc­
cessfully
^>page
161.

•
Confirm the system query of whether an Inter­
net connection should be established with Yes,
always connect if necessary.
You can now use Audi connect infotainment serv­

ices.

(7) CAUTION
- The connection via the eSIM card

^>page
191 is disconnected when you use
your own SIM
card.
All data connections for
all Audi connect infotainment services will
use your SIM
card.
Depending on your net­
work provider, you may be charged for this
service, especially if
you
are using the sys­
tem abroad. We therefore strongly recom­
mend
that
you use an unlimited data
plan.

For more information, contact your service
provider.
- In order to use Audi connect infotainment
services via the remote SIM Access Profile,
you will need a SIM card with a data option;
to use LTE*, the SIM card will also need to
have an LTE data option. •
194

Audi connect (infotainment)

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- It is only possible to connect a mobile
phone via the remote SIM Access Profile on
vehicles with the Audi phone box.
- Bluetooth devices only have to be bonded

once.
Depending on the mobile phone you
are using, any devices that have already
been bonded to the MMI system are connec­
ted automatically when they are within
range and the ignition is on. You can bond
several mobile phones to the MMI system;
however only one connection is active at a

time.

- You receive the SIM PIN and the PUK from
your mobile network service provider to­
gether with the SIM
card.
If
you
enter the
SIM PIN code incorrectly three
times1)
in a
row, the SIM card will be be blocked. A PUK
(personal unblocking key) must be entered
in order to reactivate the SIM
card.

-The Bluetooth connection between the sys­
tem and the mobile phone is automatically
terminated when you leave the car.
- For further information regarding your mo­
bile phone, contact your mobile network
service provider or refer to the operating in­
structions for your mobile phone. For infor­
mation on using a phone in your car, please
go online (e.g. www.audi.com/bluetooth)
or ask an Audi dealer.
Option 2.3: Using a personal Wi-Fi hotspot
Applies to: vehicles with Audi connect (infotainment) and per­
sonal Wi-Fi hotspot
Important
The vehicle must be stationary, and the ignition
must be switched on.
Your mobile device and mobile network provider
must support the mobile Wi-Fi hotspot function.
The personal Wi-Fi hotspot on your mobiLe device
must be activated.
Other devices must be permitted to access the
mobiLe hotspot.
Connecting the MMI to a personal hotspot

•
Select:
|MENU|
button
>
Telephone
>
right
con­

trol button
>
Wi-Fi settings
>
Wi-Fi
>
on.

•
Then select and confirm Network search. The
devices found will be shown on the infotain­
ment display.
• Select and confirm your personal Wi-Fi hotspot
from the List.

•
You may need to enter the password specified
by your mobile device.
• Select and confirm OK.
A
WARNINf

Mobile devices, tablet and Laptop computers
and devices of
a
similar weight can only be
operated safely when the vehicLe is stationary.
Like any loose object, they can be catapulted
through the vehicle in an accident and cause
serious injuries. Always make sure that such
devices are securely stowed while you are

driving.

(T)
CAUTION
I

The connection via the eSIM card
^>page
191
is disconnected when you use your own SIM

card.
All data connections for all Audi connect
infotainment services will use your SIM
card.

Depending on your network provider, you may
be charged for this service, especially if you
are using the system abroad. We therefore
strongly recommend
that
you use an unlimi­
ted data
plan.
For more information, contact
your service provider.
- The Connection to personal hotspot option

cépage
202 will be switched on
([vf)
auto­
matically during the network search.
- Please contact your mobile network service
provider to find out which functions your
mobiLe device supports.

x)
The number of possible attempts depends on the SIM

card.

195

Audi connect (infotainment)

•
If necessary, confirm the message shown by se­
lecting Accept.
The Audi connect infotainment services available
will be listed on the infotainment display

^Fig.
171.
You can also filter the Audi connect infotainment
services by category:

•
Select: 1MENU| button
>
Audi connect
>
left
control button > e.g. Navigation for the Audi
connect infotainment services in the navigation
menu
•=>page
200.
Audi connect
infotainment services
Basic functions
Applies to: vehicles with Audi connect (infotainment)
Specific functions for individual Audi connect in­
fotainment services may be available in the serv­
ice's selection menu
<=s>page
154. Basic functions
can be accessed in the relevant options menu:

•
Select: |MENU| button
>
Audi connect
>
desired
Audi connect infotainment
service
> right
con­

trol button.
Depending on the Audi connect infotainment
service you wish to use, the following basic func­
tions may be available:
Save as a preview*
You can save every Audi connect (infotainment)
service as a preview and have it displayed on the
Audi connect infotainment homepage
(Î)
opage
196, Fig. 171.
Show on map
You can have selected content displayed on the
map and use
it
for route guidance.
Login
Refer to
^>page
196, Logging into myAudi in the
vehicle.

Read"

You can have the MMI read out some types of
content.
Call*
If
a
telephone number has been stored for an en­
try, you can call the number
and,
for example, re­
serve tickets.
Start route guidance
If
an
entry contains a location, e.g. in City

events,
this can be used as a navigation destina­

tion.
The route guidance function will be started
immediately.
Change search area
The search area selected can be changed at any

time.
For more information on search areas,
please refer to
^>page
211.
Closing an Audi connect infotainment service
You can close an Audi connect infotainment serv­
ice at any time and go back to the homepage

^>page
196, Fig. 171, regardless of which func­
tion you were using.
Data plans
Applies to: vehicles with an embedded SIM card
In connection with the eSIM for Audi connect in­
fotainment
services
which use the Wi-Fi hotspot
(e.g. online media), you can purchase data plans
directly in the vehicle from a selected mobile
network provider.
Important:
You must be registered as the eSIM card owner
(SIM owner)
Opage
191 in the mobile network
provider's customer portal and have purchased a
data
plan.
Further information can be found on
the Internet at my.audi.com.
You must have activated the in-car data plan pur­
chases function in the network provider's cus­
tomer
portal.
•

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x)
Not available in all languages.
197