Telephone
Handsfree
Requirement: your cell phone must be connected
to the MMI via a Bluetooth Hands Free Profile
(Bluetooth HFP).
You can use the hands-free system. You can make
calls using the antenna on your mobile device.
Sending and receiving messages
See > page 205.
@) Tips
— Pay attention to any system prompts dis-
played on your mobile device or the MMI,
for example if the system should connect
automatically in the future. Depending on
the mobile device, you may need to down-
load contacts and confirm access to your
messages separately.
— You can also search for the MMI on your mo-
bile device using the Bluetooth device
search.
— You only have to pair your device one time.
Bluetooth devices that are already paired
automatically connect to the MMI when the
Bluetooth function is switched on, when
they are within range, and when the ignition
is switched on. The last connected mobile
device is given first priority.
— You can manage additional settings for con-
nected mobile devices in the Connected de-
vices menu > page 251.
— When leaving the vehicle, the Bluetooth
connection to the mobile device will auto-
matically disconnect. Depending on your
mobile device, phone calls in progress may
be automatically redirected from the MMI
to your mobile device so that you can con-
tinue the call on your phone.
Using two telephones
Applies to: vehicles with telephone, and Audi phone box
You can connect two mobile phones to the MMI
at the same time using the Bluetooth HFP, for ex-
ample a business phone and a private phone. You
can be reached in your vehicle through both mo-
bile phones.
198
Applies to: mobile devices with Bluetooth Mes-
sage Access Profile (MAP): You can send and re-
ceive messages with both mobile devices
=> page 205.
Connecting another mobile device
Requirement: a mobile device must be connected
to the MMI. The vehicle must be stationary and
the ignition must be switched on. The Bluetooth
settings must be open on your mobile device dur-
ing the connection setup. The mobile device to be
connected must not be actively connected to any
other Bluetooth device.
> Enable the Bluetooth function and visibility on
the MMI = page 250 and the mobile phone.
> Applies to: MMI: Select on the home screen:
PHONE > (°, or
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Telephone 1
or Telephone 2 > New connection.
> Follow the system instructions. The available
Bluetooth devices will be displayed after sever-
al seconds.
> Press on the desired mobile device in the list of
displayed Bluetooth devices.
> To update the list, press OQ.
A PIN for a secure Bluetooth connection will be
generated.
> Confirm the PIN on your mobile device.
> Follow the system instructions.
> Pay attention to any other system prompts on
the MMI and on your cell phone.
After connecting successfully
See > page 197, After connecting successfully.
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
> Applies to: MMI: Select on the home screen:
PHONE > <1.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 208.
Telephone
— You MUST cease operating this device im-
mediately if requested by ISED or a licensed
wireless service provider.
— WARNING: £911 location information may
not be provided or may be inaccurate for
calls served by using this device.
@) Tips
The system complies with United States FCC
regulations and ISED regulations > page 329.
Making phone calls using the exterior
ental ar-)
Applies to: vehicles with Audi phone box
With the Audi phone box, you can make calls us-
ing the exterior antenna on the vehicle. Using the
external antenna helps when there is a low signal
and also provides better reception quality.
Requirement: the ignition must be switched on.
> To make phone calls through the vehicle's exte-
rior antenna using your mobile device, lay your
device on the phone symbol @) > page 199,
fig. 136 in the center of the Audi phone box
with the display facing up.
eee laa mem MOM) mil ltig
Applies to: vehicles with Audi phone box
You can charge your mobile device using a special
USB adapter with the Audi phone box
=> page 238.
Requirement: the ignition must be switched on.
> To charge your mobile device via USB, connect it
to the USB input @ > page 199, fig. 136.
G) Tips
— You can purchase a USB adapter from an au-
thorized Audi dealer or authorized Audi
Service Facility, or at specialty stores.
— Audi recommends using Audi Genuine Ac-
cessories. Audi has verified their reliability,
safety, and suitability.
200
Charging a mobile device wirelessly
Applies to: vehicles with Audi phone box
You can charge your mobile device wirelessly us-
ing the Audi phone box.
Requirement: the ignition must be switched on.
Your mobile device must meet the Qi standard.
> Make sure that the wireless charging function is
switched on:
> Applies to: MMI: Select on the home screen:
SETTINGS > General > Reminder signal and
mobile device charging.
> Switch the Mobile device wireless charging
function on.
> To charge your mobile device wirelessly, lay it
on the @ symbol @ = page 199, fig. 136 in the
center of the Audi phone box with the display
facing up.
ZA WARNING
— The mobile device may become hot during
wireless charging. Pay attention to the tem-
perature of your mobile device and be care-
ful when removing it from the Audi phone
box.
— An alternating magnetic field is used for
wireless charging. Maintain a minimum dis-
tance of approximately 2.4 inches (6 cm) to
the Audi phone box charging plate. The
thresholds for prolonged exposure at this
distance comply with ICNIRP1998. There-
fore, interactions such as irritation of senso-
ry organs, malfunctions of active implants
(such as pacemakers, infusion pumps, or
neurostimulators) or effects on passive im-
plants (such as prosthetic limbs) is highly
unlikely. If you have an implant, consult a
medical specialist if you have any questions.
You can also switch the function for wireless
charging in the Audi phone box on and off.
You can continue to charge your mobile de-
vice using a cable connection.
G@) Tips
— The maximum charging output is 5 W.
—The charging time and temperature will vary
depending on the mobile device being used.
4K8012721BF
Telephone
— The contacts in the local MMI memory are
always visible and can be accessed by other
users.
— After switching off the ignition and exiting
the vehicle, the mobile device directory will
be loaded when the MMI is started again if
the mobile device is within range and the
Bluetooth function is switched on in the mo-
bile device and the MMI.
— Only the contacts in the local MMI memory
can be deleted.
Opening business cards
Applies to: vehicles with telephone
The business card shows you details about a con-
tact.
> To open a business card, press on a contact in
the directory, or
> Press © in the call list ©) > page 201, fig. 138.
Possible options in the business card:
> Call: press on a phone number.
> Storing a favorite: press W.
> Deleting a favorite: press W.
> Sending a text message: press {1.
>» Starting navigation: press on an address.
> Sending an e-mail: press on an e-mail address.
> Send contact: you can select Text message or
E-mail > page 205.
» Save as a shortcut > page 25, Shortcuts.
Listening to voicemail
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Voicemail.
Requirement: there must be no voicemail num-
ber stored.
> Entering the voicemail number: enter the de-
sired number. Press OK.
Requirement: a voicemail number must be stor-
ed.
> Dialing the voicemail number: press Voice-
mail. The call begins immediately.
@) Tips
This service must be set up and activated by
the mobile phone service provider.
Dialing a telephone number
Applies to: vehicles with telephone
Depending on the vehicle equipment, you may
have the following options for dialing a phone
number:
— Using text input in the MMI > page 26.
— Using voice operation > page 29.
Call options
Applies to: vehicles with telephone
> To accept or end a call, press the @ button on
the multifunction steering wheel. Operating
=> page 13 and > page 32.
Depending on your mobile device, the following
options may be available in the MMI when there
is an incoming call:
— Answer
— Decline
— Message
If you exit the vehicle during a phone call, the
Bluetooth connection will be disconnected. De-
pending on your mobile device, phone calls in
progress may be automatically transferred from
the MMI to your mobile device.
G) Tips
The radio or media playback is muted during a
phone call.
PTT Tae RW urea]
Applies to: vehicles with telephone
Depending on your mobile device and the type of
connection, the following options may be availa-
ble during a call:
— End call
— Mute
203
4K8012721BF
Audi connect
established using the embedded SIM card
(eSIM).
ZA WARNING
Always follow the information found in > AV
in General information on page 208.
@) Note
Always follow the information found in >@ in
General information on page 208.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card
The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 208.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
=> page 208, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: the ignition must be switched on. A
data plan must be available > page 212.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.
Z\ WARNING
Always follow the information found in > A\
in General information on page 208.
() Note
Always follow the information found in © in
General information on page 208.
G@) Tips
The system complies with United States FCC
regulations and ISED regulations > page 329.
Audi connect
Infotainment services
Configuration
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count at my.audi.com before using them for the
first time.
@) Tips
—A myAudi user must be logged in for some
Audi connect Infotainment services.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— For detailed information on configuration,
visit my.audi.com.
Applies to: vehicles with Audi connect Infotainment
Depending on the country and the vehicle equip-
ment, the following services may be available:
Weather information
Applies to: MMI
> Press WEATHER on the home screen.
Editing settings: Select: WEATHER > Au.
> To display the weather for a location, press ona
location in the list.
209
>
4K8012721BF
Audi connect
ZA WARNING
— Always follow the information found in > AA
in General information on page 208.
— Driver messages, text messages, and illumi-
nated warning and indicator lights in the ve-
hicle always take priority over information
from the Audi connect services. The infor-
mation displayed by the Audi connect serv-
ices should not cause you to take safety
risks. This can result in the vehicle breaking
down in traffic and to serious injuries or ac-
cidents.
— Applies to: vehicles with plug-in hybrid
drive: Only perform the Audi connect cli-
mate control functions if your vehicle was
shut off correctly and the ignition is switch-
ed off.
— Applies to: vehicles with plug-in hybrid
drive: Only perform charging functions on
the high-voltage battery if the vehicle is
shut off correctly, is connected to a suitable
socket ,and if the ignition is switched off.
@ Tips
— Accessing specific data or controlling func-
tions remotely depends on the charge level
of the vehicle battery. Therefore, these
functions only have limited availability after
switching off the ignition.
— An eSIM card establishes the Internet con-
nection for Audi connect vehicle control
services. The costs for this are included in
the price of Audi connect vehicle control
services. The cell phone network, for exam-
ple, must be available to use these services.
Applies to: vehicles with Audi connect vehicle control
Create a myAudi account by registering in the
myAudi app or at my.audi.com, depending on
your country.
>» Set the key user > page 33.
> Install the myAudi app on your mobile device
and log in with your access information.
@) Tips
Some services require you to enter a 4-digit
PIN that you set up during registration.
Settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: an initial password was set at the
factory in the MMI. Audi recommends changing
the initial password. Only use secure passwords
that conform to the general guidelines for se-
cure passwords. For more information, refer to
reputable and current sources on password se-
curity.
Allow data connection through Wi-Fi
When the function is switched on, mobile devices
can use the Internet connection through the Wi-
Fi hotspot. A data plan is needed to do this.
Z\ WARNING
Always follow the information found in > AA
in General information on page 208.
@) Note
Always follow the information found in S@ in
General information on page 208.
211
4K8012721BF
Emergency call
Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 213.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 214.
ZA\ WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
@) Tips
To see which data can be transmitted, visit
your Audi country or sales region website at
www.audi.com.
Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The services made availably by Audi
are only available within the mobile phone net-
work coverage area for the mobile phone service
provider selected by Audi.
—The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 213.
Making an emergency call
Applies to: vehicles with emergency call function
mi l
Fig. 139 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (@) to open it.
> Press and hold the emergency call button until
the LED () blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LEDin >
213
4K8012721BF
Media
DVD drive
Applies to: vehicles with a DVD drive
—
Fig. 153 Glove compartment: DVD drive
[RAH-9153,
Loading a CD/DVD
> Slide the CD/DVD straight into the DVD slot @
with the label facing up. The CD/DVD will be au-
tomatically pulled in.
Ejecting a CD/DVD
> Press the button (2).
The CD/DVD is pulled in again automatically if it
is
not removed from the DVD slot within approxi-
mately ten seconds after ejecting it.
The DVD drive is accessed and operated through
the MMI > page 239.
@) Tips
— Playback cannot be guaranteed with media
files that have a high data rate.
— Always read the chapter > page 236, Gener-
al information.
Bluetooth audio player
Applies to: vehicles with Bluetooth audio player
With the Bluetooth audio player, you can play
music wirelessly through the MMI from your
Bluetooth-capable mobile device (such as a cell
phone).
Requirement: the vehicle must be stationary and
the ignition must be switched on. The Bluetooth
settings will open on your mobile device during
the connection setup. The Bluetooth function and
visibility of the MMI > page 250 and mobile de-
vice must be switched on.
Connecting a mobile device
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Connect external device >
New connection. The available Bluetooth devi-
ces will be displayed after several seconds.
> Press on the desired mobile device in the list of
displayed Bluetooth devices.
> To update the list, press OQ.
A PIN for a secure Bluetooth connection will be
generated.
> Confirm the PIN on your mobile device.
After
connecting successfully, the mobile device
will be displayed in the Connected devices menu
as a Bluetooth audio player.
Playing media > page 239.
@ Tips
— Check for any connection requests on your
Bluetooth device.
— Multiple Bluetooth audio players can be
paired with the MMI, but only one at a time
can be active as a Bluetooth audio player
=>page 251.
— The supported media functions (such as
shuffle, list view, categories, search, op-
tions) depend on the Bluetooth device being
used.
— Note the volume setting on your Bluetooth
device. Audi recommends setting your mo-
bile device to the maximum volume when
using it as a Bluetooth audio player.
—Aselection of supported Bluetooth devices
can be found in the database for tested mo-
bile devices at www.audi.com/bluetooth.
Amazon Alexa
Applies to: vehicles with Amazon Alexa Integration
You can play various Amazon Alexa content using
the MMI. The voice recognition system is used to
operate it.
Requirement: Amazon Alexa must be activated
=> page 30.
>» Start Amazon Alexa using the voice recognition
system.
237
>
4K8012721BF
Media
Never leave mobile devices in the vehicle in
extremely high or low temperatures.
@ Tips
— Always follow the information found in
=> page 82.
— When you switch the ignition off, the USB
ports are still supplied with power until the
energy management intervenes.
— Do not use an additional adapter cable or
USB extension cable to connect mobile devi-
ces to the Audi music interface that already
have a cable or that must be connected with
a USB adapter cable (> page 238, fig. 154).
Using an additional adapter or US extension
cable may impair functionality.
— Functionality is not guaranteed for mobile
devices that do not conform to the USB 2.0
specification.
— USB hubs are not supported.
— Video playback through the Audi music in-
terface is not supported on Apple devices
and MTP devices (such as smartphones).
— iPod touch or iPhone malfunctions also af-
fect the operation of the MMI. Reset your
mobile device in these situations.
— Audi recommends updating the iPod touch
or iPhone software to the latest version. Re-
fer to your mobile device owner's manual
for more information.
— The USB adapter on the Audi music inter-
face will support iPod touch or iPhone devi-
ces from the 5th generation or newer with
the lightning connector.
—Aselection of supported devices can be
found in the database for tested mobile de-
vices at www.audi.com/mp3.
Playing media
The following sources can be selected depending
on the vehicle equipment:
— Amazon Alexa > page 237.
— USB device > page 238.
— DVD © page 237.
— External device: you can connect external devi-
ces via Bluetooth and use the Bluetooth audio
player > page 237, or you can connect an exter-
nal device directly to the Audi music interface
=> page 238.
Accessing media
Playing media files using the MMI
> Applies to: MMI: Select on the home screen:
MEDIA > Source > a source. Depending on the
connected device, the symbol for a source may
change. The device name may be displayed (for
example: myPhone).
> Select a track from the categories in the media
center > page 240.
Playing media files using the multifunction
steering wheel
Requirement: a media source must contain me-
dia files > page 239.
> Select the radio/media tab in the instrument
cluster.
> Turn the left thumbwheel to display the play-
list.
> To switch to a different source, press the
button.
> To select a media file or a source, turn and
press the left thumbwheel.
> To switch between radio and media, select in
the instrument cluster: the LE] button > Switch
to radio/Switch to media.
G) Tips
— For safety reasons, the video image is only
displayed when the vehicle is stationary. On-
ly the sound from the video plays while driv-
ing.
— Applies to: multifunction steering wheel:
Depending on the selected function, opera-
tion through the MMI may be required.
239