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CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING
SERVICE FOR YOUR VEHICLE
Prepare For The Appointment
All work to be performed may not be covered
by the warranty. Discuss additional charges
with the service manager. Keep a mainte-
nance log of your vehicle's service history, as
this can often provide a clue to the current
problem.
Prepare A List
Make a written list of your vehicle's problems
or the specific work you want done. If you've
had an accident or work done that is not on
your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service advisor
and list the items in order of priority. At many
authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need
a rental, it is advisable to make these arrange -
ments when you call for an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are
vitally interested in your satisfaction. We want
you to be happy with our products and
services.
Warranty service must be done by an autho -
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. FCA US LLC's authorized
dealers have the facilities, factory-trained
technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly
and in a timely manner.
This is why you should always talk to an autho -
rized dealer’s service manager first. If for
some reason you are still not satisfied, talk to
the general manager or owner of the autho -
rized dealer. They want to know if you need
assistance. If an authorized dealer is unable to
resolve the concern, you may contact FCA US
LLC's Customer Assistance center.
Any communication to FCA US LLC's customer
center should include the following information:
Owner's name and address
Owner's telephone number (mobile, home
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
Alfa Romeo Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
Alfa Romeo Customer Care (Canada)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-877-230-0563 (English) Phone:
1-877-515-9112 (French)
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
Telecommunication Devices for the Deaf
(TDD) equipment at its customer center. Any
hearing or speech impaired customer, who
has access to a TDD or a conventional tele -
typewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-2479.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect
with a Bell Relay Service operator.
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