Page 472 of 600
472
PRIUS c_U
8-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● A warning message for the hybrid system is shown on the multi-
information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is necessary to contact dealers before towing
Page 479 of 600
4798-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U
●Fluid leaks un der the vehicle
(Water dripping from the air conditioning a fter use is normal.)
● Flat-looking tires or uneven tire wear
● is shown on the multi-information display
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine missing, stumb ling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one s ide when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touch es
the floor
If you think something is wrong
If you notice any of the followi ng symptoms, your vehicle proba -
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 488 of 600
4888-2. Steps to take in an emergency
PRIUS c_U
Multi-information display
Warning message details and/or
correction procedures are shown
on the multi-information display.
Master warning light
The master warning light also
comes on or flashes in order to
indicate that a message is cur-
rently being displayed on the multi-
information display.
If any of the warning message or indicator comes on again after the
following actions have been per formed, contact your Toyota deal er.
If a warning message is displayed
If a warning is shown on the multi-information display, stay ca lm
and perform the following actions:
1
2
Page 489 of 600
4898-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U
Warning message and warning buzzer list
Warning messageDetails/Actions
Indicates a malfunction in the hybrid systemA buzzer sounds in accordance with the warn-
ing message that is displayed.
Immediately stop the vehicle in a safe place
and contact your Toyota dealer.
Indicates that the high engine coolant tempera-
ture is too high
A buzzer also sounds.
Immediately stop the vehicle in a safe
place. ( P. 529)
Indicates abnormal engine oil pressure
The warning message is shown if the engine oil
pressure is too low.
A buzzer also sounds.
Immediately stop the vehicle in a safe place
and contact your Toyota dealer.
Indicates a malfunction in the LDA (Lane Depar-
ture Alert) system
A buzzer also sounds.
Have the vehicle inspected by your Toyota
dealer.
Indicates a malfunction in the PCS (Pre-Collision
System)
A buzzer also sounds.
Have the vehicle inspected by your Toyota
dealer.
(Flashes)
Page 493 of 600

4938-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_UIndicates that the hybrid system has overheated
This message may be displayed when driving
under severe operating conditions. (For exam-
ple, when driving up a long steep hill.)
A buzzer also sounds.
Stop and check. ( P. 529)
Indicates that the Automatic High Beam switch is
pressed while the headlights are in low beam.
Turn the high beam on.
Indicates that, since the VSC (Vehicle Stability
Control) system was turned off, the pre-collision
braking and pre-collision brake assist are dis-
abled (The pre-collision warning function will be
operational)
Turn the VSC on. ( P. 240, 267)
Indicates that the pre-collision system is disabled.
Have the vehicle inspected by your Toyota
dealer.
Indicates that the hybrid battery (traction battery)
is low A buzzer also sounds.
When stopping the vehicle for a long
period of time, shift the shift lever to P. The
hybrid battery (traction battery) cannot be
charged with the shift position in N.
Warning messageDetails/Actions
(Flashes)
Page 495 of 600
4958-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_UIndicates that the EV drive mode is not avail-
able
*2
The reason the EV drive mode is not available
(the vehicle is idling, battery charge is low,
speed is higher than the EV drive mode operat-
ing speed range, accelerator pedal is
depressed too much) may be displayed.
A buzzer also sounds.
Use the EV drive mode when it becomes
available.
Warning messageDetails/Actions
Page 499 of 600

4998-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U
Carrying out the corresponding action turns the message off.
After taking the specified steps to correct the suspected probl em,
check that the warning m essage and light go off.
Other displayed message
Displayed messageDetails/Actions
Maintenance of the hybrid battery (traction battery)
cooling component is required
The filter may be clogged, the air intake vent
may be blocked or there may be a gap in the
duct.
If the air intake vent is dirty, refer to P. 404
for cleaning the air intake vent.
If the message is being displayed and the air
intake vent is not dirty, have the vehicle
inspected at your Toyota dealer.
Have the malfunction repaired immediately. (vehicles with a
smart key system)
Interior
buzzerExterior buzzerWarning messageDetails/Actions
Once The electronic key is not
detected when an attempt is
made to start the hybrid sys-
tem.
Start the hybrid system
with the electronic key
present.
(Flashes)
Page 500 of 600
5008-2. Steps to take in an emergency
PRIUS c_U
Once3 times
The electronic key was carried
outside the vehicle and the
driver’s door was opened and
closed while the shift lever was
in P without turning off the
power switch.
Turn the power switch off
or bring the electronic key
back into the vehicle.
The electronic key was carried
outside the vehicle and a door
other than the driver's door was
opened and closed while the
power switch was in a mode
other than off.
Bring the electronic key
back into the vehicle.
Once
Contin-
uous
(For 5 sec-
onds)
An attempt was made to lock
the doors using the entry func-
tion after the electronic key was
carried outside the vehicle with-
out turning off the power switch.
Turn the power switch off
and lock the doors again.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Displayed alternately)
(Flashes)