Page 501 of 600
5018-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U
9 times
An attempt was made to start
the hybrid system without the
electronic key being present, or
the electronic key was not func-
tioning normally.
An attempt was made to drive
when the regular key was not
inside the vehicle.
Confirm that the elec-
tronic key is inside the
vehicle.
Contin-
uous
The driver’s door was opened
while a shift lever position other
than P was selected without
turning off the power switch.
Shift the shift lever to P.
Contin-
uousContin-uous
The electronic key was carried
outside the vehicle and the
driver’s door was opened and
closed while a shift lever posi-
tion other than P was selected
without turning off the power
switch.
Shift the shift lever to P.
Bring the electronic key
back into the vehicle.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Displayed alternately)
(Flashes)
Page 521 of 600

5218-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U
Firmly depress the brake pedal and check that is displayed
on the multi-information display.
Press the power switc h shortly and firmly.
In the event that the power s witch still cannot be operated, co ntact
your Toyota dealer.
■ Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommende d that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 451)
■ Changing power switch modes
Release the brake pedal and press the power switch in above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 193)
■ If the doors cannot be locked o r unlocked by the smart key syst em
Lock and unlock the doors by the mechanical key or wireless rem ote control.
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features: P. 560)
● Check if battery-saving mode is set. If it is set, cancel the f unction.
( P. 142)
3
4
3
Page 529 of 600
5298-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U
● ( P. 489) is shown on the mu lti-information display.
● The hybrid system overheat warning message ( P. 493) is shown
on the multi-information display.
● Steam comes out f rom under the hood.
■If is shown on the mult i-information display
Stop the vehicle in a safe place and turn off the air conditioning
system, and then stop the hybrid system.
If you see steam:
Carefully lift the hood after the steam subsides.
If you do not see steam:
Carefully lift the hood.
After the hybrid system has
cooled down sufficiently,
inspect the hoses and radia-
tor core (radiator) for any
leaks. Radiator
Cooling fan
If a large amount of coolant
leaks, immediately contact
your Toyota dealer.
If your vehicle overheats
The following may indicate that your vehicle is overheating.
Correction procedures
1
2
3
1
2
Page 531 of 600
5318-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U■
If the hybrid system overheat warning message is shown on
the multi-information display
Stop the vehicle in a safe place.
Stop the hybrid system and carefully lift the hood.
After the hybrid system has
cooled down, inspect the
hoses and radiator core
(radiator) for any leaks. Radiator
Cooling fan
If a large amount of coolant
leaks, immediately contact
your Toyota dealer.
The coolant level is satisfac-
tory if it is between the “F”
and “L” lines on the reservoir.
Reservoir
“F” line
“L” line
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid system and chec k for the multi-information dis-
play.
If the message d oes not disappear:
Stop the hybrid system and contact your Toyota dealer.
If the message is not displayed:
Have the vehicle inspected at the neare st Toyota dealer.
1
2
3
1
2
4
1
2
3
5
6
Page 532 of 600

5328-2. Steps to take in an emergency
PRIUS c_U
WARNING
■To prevent an accident or injury when inspecting under the hood of
your vehicle
● If steam is seen coming from under the hood, do not open the ho od until
the steam has subsided. The engine compartment may be very hot, caus-
ing serious injuries such as burns.
● After the hybrid system has been turned off, check that on the multi-
information display and the “READY” indicator are off.
When the hybrid system is operating, the gasoline engine may au tomati-
cally start, or the cooling fan may suddenly operate even if th e gasoline
engine stops. Do not touch or approach rotating parts such as t he fan,
which may lead to fingers or clothing (especially a tie, a scarf or a muffler)
getting caught, resulting in serious injury.
● Do not loosen the radiator cap while the hybrid system and radi ator are
hot.
Serious injuries, such as burns, may result from hot coolant an d steam
released under pressure.
NOTICE
■ When adding engine/power control unit coolant
Wait until the hybrid system has cooled down before adding engine/power
control unit coolant.
When adding coolant, do so slowly. Adding cool coolant to a hot hybrid sys-
tem too quickly can cause damage to the hybrid system.
■ To prevent damage to the cooling system
Observe the following precautions:
● Avoid contaminating the coolant with foreign matter (such as sa nd or dust
etc.).
● Do not use any coolant additive.
Page 585 of 600

585What to do if... (Troubleshooting)
PRIUS c_U
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or ON mode (the hybrid system is not running) for a period of time.
( P. 194)
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? (P. 482)
●The parking brake warning light is on
Is the parking brake released? ( P. 207)
Depending on the situation, other types of warning buzzer may also sound.
( P. 480, 488)
●Is the electronic key left inside the vehicle?
Check the message on the multi-information display. ( P. 488)
●When a warning light turns on or a warning message or indicator is dis-
played, refer to P. 480, 488.
The power switch is turned off automatically
(vehicles with a smart key system)
A warning buzzer sounds during driving
A warning buzzer sounds w hen leaving the vehicle
(vehicles with a smart key system)
A warning light turns on or a warning message or indicator
is displayed
Page 589 of 600

589Alphabetical index
PRIUS c_U
Child safetyAirbag precautions .................. 42
Child-protectors .................... 131
Child restraint system ............. 59
How your child should
wear the seat belt ................. 34
Installing child restraints ......... 59
Moon roof precautions .......... 169
Power window lock switch .... 163
Power window precautions ... 166
Removed key battery precautions ......................... 453
Seat belt extender precautions ........................... 38
Seat belt precautions .............. 36
Seat heater precautions........ 384
12-volt battery precautions ................. 433, 528
Cleaning Exterior ................................. 400
Interior................................... 403
Seat belts .............................. 406
Clock ......................................... 108
Coat hooks ............................... 395
Condenser ................................ 428
Console box ............................. 389
Cooling system
Hybrid system overheating ... 529
Cord hook................................. 284
Cruise control .......................... 251
Cup holders.............................. 391
Curtain shield airbags ............... 40
Customizable features ............ 560 Daytime running light
system.................................... 210
Defogger Rear window ......................... 378
Side mirrors .......................... 378
Dimension ................................ 536
Dinghy towing.......................... 187
Display Energy flow ........................... 112
Multi-information display ....... 103
Trip information..................... 103
Warning message................. 488
Do-it-yourself maintenance .... 416
Doors Back door ............................. 136
Door lock .............................. 130
Door windows ....................... 163
Rear door child protector ...... 131
Side doors ............................ 127
Side mirrors .......................... 161
Driver’s seat belt reminder light ........................................ 482
Driving
Break-in tips.......................... 174
Correct posture ....................... 28
Procedures ........................... 172
Winter driving tips ................. 274D
Page 590 of 600

590Alphabetical index
PRIUS c_U
Eco drive mode ........................ 203
Electric power steering ........... 265
Electronic keyIf the electronic key does not operate properly ........... 520
Emergency flashers Switch ................................... 468
Emergency, in case of
If a warning buzzer sounds ........................ 480, 488
If a warning light
turns on .............................. 480
If a warning message is displayed ............................ 488
If the electronic key does not operate properly ........... 520
If the hybrid system will
not start .............................. 518
If the vehicle becomes stuck ................................... 533
If the vehicle 12-volt battery is discharged .......... 522
If the vehicle is trapped
in rising water ..................... 471
If you have a flat tire ............ 505
If you lose your keys ............. 122
If you think something is wrong.................................. 479
If your vehicle has to be stopped in an
emergency.......................... 469
If your vehicle needs to be towed ............................. 472
If your vehicle overheats ....... 529 Engine
Compartment ........................ 422
Hood ..................................... 419
How to start the hybrid system ....... ................. 188, 192
Identification number ............ 537
If the hybrid system will not start .............................. 518
Ignition switch ............... 188, 192
Overheating .......................... 529
Power switch ................ 188, 192
Engine coolant Capacity................................ 540
Checking............................... 426
Preparing and checking before winter ...................... 274
Engine oil
Capacity................................ 539
Checking............................... 423
Preparing and checking before winter ...................... 274
Engine/power control unit coolant
Capacity................................ 540
Checking............................... 426
Preparing and checking before winter ...................... 274
EPS ........................................... 265
EV drive mode ......................... 199
Event data recorder................... 11
Exclusive jump starting terminal .................... 522
E