
3TABLE OF CONTENTS
HIGHLANDER HV_U
1
2
3
4
5
6
7
8
9
10
Parking brake ..................... 224
Brake Hold ......................... 227
4-3. Operating the lights and wip- ers
Headlight switch ................. 229
Automatic High Beam ........ 232
Fog light switch .................. 235
Windshield wipers and washer ......................................... 235
Rear windshield wiper and  washer ............................. 238
4-4. Refueling Opening the fuel tank cap .. 240
4-5. Using the driving support sys- tems
Toyota Safety Sense 2.0 .... 243
PCS (Pre-Collision System) ......................................... 249
LTA (Lane Tracing Assist)... 257
RSA (Road Sign Assist) ..... 267
Dynamic radar cruise control  with full-speed range ........ 270
BSM (Blind Spot Monitor)... 280
Intuitive parking assist ........ 286
RCTA (Rear Cross Traffic Alert)  function ............................ 294
PKSB (Parking Support Brake) ......................................... 299
Parking Support Brake function  (static objects) .................. 306
Parking Support Brake function  (rear-crossing vehicles).... 312
Driving mode select switch ......................................... 316
Trail Mode .......................... 317
Driving assist systems........ 319
4-6. Driving tips Hybrid vehicle driving tips .. 325
Winter driving tips............... 327
Utility vehicle precautions... 3305-1. Toyota multi-operation touch
Toyota multi-operation touch......................................... 334
5-2. Using the air conditioning  system and defogger
Front automatic air conditioning 
system ............................. 336
Rear automatic air conditioning  system ............................. 348
Heated steering wheel/seat  heaters/seat ventilators.... 352
5-3. Using the interior lights Interior lights list ................. 356
5-4. Using the storage features List of storage features ...... 359
Luggage compartment features ......................................... 364
5-5. Using the other interior fea- tures
Other interior features ........ 368
Garage door opener........... 384
6-1. Maintenance and care Cleaning and protecting the vehicle exterior................. 394
Cleaning and protecting the  vehicle interior.................. 397
6-2. Maintenance
Maintenance requirements ........
................................. 400
General maintenance......... 402
Emission inspection and mainte- nance (I/M) programs ...... 404
6-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ................................. 406
5Interior features
6Maintenance and care 

19Pictorial index
HIGHLANDER HV_U
USB port*1
USB charging ports ............................................. .............. P.368
Power outlet ................................................... .................... P.377
Brake hold switch .............................................. ................ P.227
Parking brake switch ........................................... .............. P.224
Applying/releasing............................................. ................... P.224
Precautions against winter season .............................. ........ P.327
Warning buzzer/light/message ................................... .. P.460, 470
Trail Mode switch
*2............................................................ P.3 17
EV drive mode switch ........................................... ............. P.218
VSC OFF switch ................................................. ................ P.320
Driving mode select switch ..................................... .......... P.316
*1: Refer to “NAVIGATION AND MULTIMEDIA  SYSTEM OWNER’S MAN-
UAL”.
*2: If equipped 

731-4. Hybrid system
HIGHLANDER HV_U
1
For safety and security
and you are unable to start the 
hybrid system, contact your Toyota 
dealer.
■Charging the 1 2-volt battery
 P. 4 9 1
■After the 12-volt battery has dis-
charged or when the terminal 
has been removed and installed 
during exchange, etc.
The gasoline engine may not stop 
even if the vehicle is being driven by 
the hybrid battery (traction battery). 
If this continues for a few days, con-
tact your Toyota dealer.
■Sounds and vibrations specific 
to a hybrid vehicle
There may be no engine sound or 
vibration even though the vehicle is 
able to move with the “READY” indi-
cator is illuminated. For safety, apply 
the parking brake and make sure to 
shift the shift lever to P when 
parked.
The following sounds or vibrations 
may occur when the hybrid system 
is operating and are not a malfunc-
tion:
●Motor sounds may be heard from 
the engine compartment.
●Sounds may be heard from the 
hybrid battery (traction battery) 
under the rear seats when the 
hybrid system starts or stops.
●Relay operating sounds such as a 
snap or soft clank will be emitted 
from the hybrid battery (traction 
battery), under the rear seats, 
when the hybrid system is started 
or stopped.
●Sounds from the hybrid system 
may be heard when the back door 
is open.
●Sounds may be heard from the 
transmission when the gasoline 
engine starts or stops, when driv-
ing at low speeds, or during idling.
●Engine sounds may be heard 
when accelerating sharply.
●Sounds may be heard due to 
regenerative braking when the 
brake pedal is depressed or as 
the accelerator pedal is released.
●Vibration may be felt when the 
gasoline engine starts or stops.
●Cooling fan sounds may be heard 
from the air intake vents under the 
rear seats.
■Maintenance, repair, recycling, 
and disposal
Contact your Toyota dealer regard-
ing maintenance, repair, recycling 
and disposal. Do n ot dispose of the 
vehicle yourself.
When driving with the gasoline 
engine stopped, a sound, which 
changes in accordance with the 
driving speed, will be played in 
order to warn people nearby of 
the vehicle’s approach. The 
sound will stop when the vehicle 
speed exceeds approximately 
22 mph (35 km/h).
■Acoustic vehicle alerting sys-
tem
In the following cases, the acoustic 
vehicle alerting system may be diffi-
cult for surrounding people to hear.
●In very noisy areas
●In the wind or the rain
Also, as the acoustic vehicle alerting 
system is installed on the front of the 
vehicle, it may be more difficult to 
hear from the rear of the vehicle 
compared to the front.
Acoustic vehicle alerting 
system 
![TOYOTA HIGHLANDER HYBRID 2020  Owners Manual (in English) 761-4. Hybrid system
HIGHLANDER HV_U[11.3 L, 2.4 Imp. gal.], when the 
vehicle is on a level surface. This 
value may vary whe
n the vehicle is 
on a slope. Add extra fuel when the 
vehicle is incline TOYOTA HIGHLANDER HYBRID 2020  Owners Manual (in English) 761-4. Hybrid system
HIGHLANDER HV_U[11.3 L, 2.4 Imp. gal.], when the 
vehicle is on a level surface. This 
value may vary whe
n the vehicle is 
on a slope. Add extra fuel when the 
vehicle is incline](/manual-img/14/42576/w960_42576-75.png)
761-4. Hybrid system
HIGHLANDER HV_U[11.3 L, 2.4 Imp. gal.], when the 
vehicle is on a level surface. This 
value may vary whe
n the vehicle is 
on a slope. Add extra fuel when the 
vehicle is inclined.)
■Electromagnetic waves
●High voltage parts and cables on 
hybrid vehicles incorporate elec-
tromagnetic shielding, and there-
fore emit approximately the same 
amount of electromagnetic waves 
as conventional gasoline pow-
ered vehicles or home electronic 
appliances.
●Your vehicle may cause sound 
interference in some third 
party-produced radio parts.
■Hybrid battery (tr action battery)
The hybrid battery (traction battery) 
has a limited service  life. The lifes-
pan of the hybrid battery (traction 
battery) can change in accordance 
with driving style and driving condi-
tions.
WA R N I N G
■High voltage precautions
This vehicle has high voltage DC 
and AC systems as well as a 
12-volt system. DC and AC high 
voltage is very dangerous and 
can cause severe burns and elec-
tric shock that may result in death 
or serious injury.
●Never touch, disassemble, 
remove or replace the high volt-
age parts, cables or their con-
nectors.
●The hybrid sys tem will become 
hot after starting as the system 
uses high voltage. Be careful of 
both the high voltage and the 
high temperature, and always 
obey the warning labels 
attached to the vehicle.
●Never try to open the service 
plug access hole located under 
the rear seat. The service plug 
is used only when the vehicle is 
serviced and is subject to high 
voltage.
■Road accident cautions
Observe the following precautions 
to reduce the risk of death or seri-
ous injury:
●Pull your vehicle off the road, 
shift the shift le ver to P, apply 
the parking brake, and turn the 
hybrid system off.
●Do not touch the high voltage 
parts, cables and connectors.
●If electric wires are exposed 
inside or outside your vehicle, 
an electric shock may occur. 
Never touch exposed electric 
wires.
●If a fluid leak occurs, do not 
touch the fluid as it may be 
strong alkaline electrolyte from 
the hybrid battery (traction bat-
tery). If it comes into contact 
with your skin or eyes, wash it 
off immediately with a large 
amount of water or, if possible, 
boric acid solution. Seek imme-
diate medical attention.
●If a fire occurs in the hybrid 
vehicle, leave the vehicle as 
soon as possible. Never use a 
fire extinguisher that is not 
meant for electric fires. Using 
even a small amount of water 
may be dangerous. 

862-1. Instrument cluster
HIGHLANDER HV_U
*1: These lights turn on when the power switch is turned to ON to 
indicate that a system check is 
being performed. They will turn 
off after the hybrid system is on,  or after a few seconds. There 
may be a malfunction in a sys-
tem if a light does not come on, 
or turn off. Have the vehicle 
inspected by your Toyota dealer.
*2: This light illuminates on the 
multi-information display.
*3: This light comes on when the system is turned off.
*4: 7-inch display only
The indicators inform the driver 
of the operating state of the 
vehicle’s various systems.
Driver’s and front passen-
ger’s seat belt reminder 
light ( P.463)
Rear passengers’ seat 
belt reminder light
*2 
(  P.464)
Tire pressure warning 
light
*1 (  P.464)
(orange)
LTA indicator*2 ( P.464)
(flashes)
Intuitive parking assist 
OFF indicator
*1, 3, 4 (if 
equipped) ( P.465)
(flashes)
RCTA OFF indicator*2, 3 
(  P.465)
(flashes)
PKSB OFF indicator*1, 3, 4 
(if equipped) ( P.465)
(flashes or 
illumi-
nates)PCS warning light*1 
(  P.466)
Slip indicator
*1 (  P.466)
(flashes)
(U.S.A.)
Parking brake indicator*1 
(  P.467)
(flashes)
(Canada)
Parking brake indicator*1 
(  P.467)
(flashes)
Brake hold operated indi-
cator
*1 ( P.467)
WA R N I N G
■If a safety system warning 
light does not come on
Should a safety system light such 
as the ABS and SRS warning 
lights not come on when you start 
the hybrid system, this could 
mean that these s ystems are not 
available to help protect you in an 
accident, which could result in 
death or serious injury. Have the 
vehicle inspected by your Toyota 
dealer immediately if this occurs.
Indicators
Turn signal indicator 
(  P.223)
(U.S.A.)
Headlight indicator 
( P.229)
(Canada)
Tail light indicator 
( P.229)
Headlight high beam indi-
cator ( P.231)
Automatic High Beam indi-
cator
*1 (  P.232) 

872-1. Instrument cluster
HIGHLANDER HV_U
2
Vehicle status information and indicators
 Drive mode indicators
*1: 7-inch display only: This light illu-
minates on the multi-information 
display.
*2: This light illuminates on the multi-information display.
*3: This light comes on when the system is turned off.
*4: These lights tu rn on when the 
power switch is turned to ON to 
indicate that a  system check is 
being performed.  They will turn 
Front fog light indicator
*1 
(  P.235)
PCS warning light
*3, 4 
(  P.251)
Cruise control indicator
*2 
(  P.277)
Dynamic radar cruise con-
trol indicator
*2 (  P.270)
Cruise control “SET” indi-
cator
*2 (  P.270)
(white)
LTA  i n d i c a t o r*2 ( P.262)
(green)
LTA  i n d i c a t o r*2 ( P.262)
(orange)
(flashes)LTA  i n d i c a t o r*2 (  P.262)
BSM outside rear view 
mirror indicators
*5, 6 
(  P.281, 294)
BSM OFF indicator
*2, 3 
(  P.281)
Intuitive parking assist 
OFF indicator
*3, 4, 9(if 
equipped) (P.287)
RCTA OFF indicator
*2, 3 
(  P.294)
PKSB OFF indicator
*3, 4, 
9
(if equipped) ( P.300)
(flashes)
Slip indicator*4 ( P.320)
VSC OFF indicator
*3, 4 
(  P.321)
Smart key system indica-
tor
*2 (  P.213)
“READY” indicator 
(  P.213)
EV drive mode indicator*1 
(  P.218)
(U.S.A.)
Parking brake indicator*4 
(  P.224)
(Canada)
Parking brake indicator*4 
(  P.224)
Brake hold standby indica-
tor
*4 (  P.227)
Brake hold operated indi-
cator
*4 (  P.227)
EV indicator
*1 (  P. 7 2 )
Low outside temperature 
indicator
*2, 7 (  P. 8 9 )
Security indicator
*8 
(  P.79, 81)
“PASS AIR BAG ON/OFF” 
indicator
*4, 8 (  P. 4 3 )
Eco drive mode indicator
*2 
(  P.316)
Sport mode indicator
*2 
(  P.316)
Trail Mode indicator
*2 (if 
equipped) ( P.317) 

1082-1. Instrument cluster
HIGHLANDER HV_Uing sensitivity.
 PCS (Pre-Collision Sys-
tem) ( P.249)
Press   to enable/disable the 
pre-collision system.
• PCS (Pre-Collision System) 
on/off
Select to enable/disable the 
pre-collision system.
Press and hold   to change the 
settings of the following item:
• “Sensitivity”
Select to change t he pre-collision 
warning timing.
  BSM (Blind Spot Monitor) 
( P.280)
Press   to enable/disable the 
Blind Spot Monitor function.
• BSM (Blind Spot Monitor) on/off
Select to enable/disable the Blind 
Spot Monitor function.
Press and hold   to change the 
settings of the following items:
• “Brightness”
Select to switch the brightness of 
the outside rear view mirror indica-
tors. ( P.281)
• “Sensitivity”
Select to change the alert timing for 
an approaching vehicle.
  Intuitive parking assist (if 
equipped) ( P.286)
Press   to enable/disable the 
Intuitive parking assist.
• Intuitive parking assist on/off Select to enable/d
isable the Intui-
tive parking assist.
Press and hold   to change the 
settings of the following item:
•“Volume”
Select to set the volume of the 
buzzer which sounds when the 
Intuitive parking assist is operated.
  RCTA (Rear Cross Traffic 
Alert) ( P.294)
Press   to enable/disable the 
Rear Cross Traffic Alert function.
• RCTA (Rear Cross Traffic Alert) 
on/off
Select to enable/d isable the Rear 
Cross Traffic Alert function.
Press and hold   to change the 
settings of the following item:
•“Volume”
Select to change the volume of the 
RCTA buzzer.
  PKSB (Parking Support 
Brake) (if equipped) ( P.299)
Press   to enable/disable the 
Parking Support Brake function.
  HUD (Head-up display) (if 
equipped) ( P. 1 1 2 )
Press   to enable/disable the 
head-up display.
• HUD (Head-up display) on/off
Select to enable/disable the 
head-up display.
Press and hold   to change the 
settings of the following items:
• “HUD Brightness/Position” 

1162-1. Instrument cluster
HIGHLANDER HV_U
■Street name display (vehicles 
with a navigation system)
Depending on the situation, such as 
when no information  is available in 
map data, etc., the street names of 
an intersection may not be dis-
played.
Displays the operational status 
of the following systems:
 LTA (Lane Tracing Assist) 
( P.257)
 Dynamic radar cruise control 
with full-speed range 
( P.270)
 PCS (Pre-Collision System) 
( P.249)
 Parking Support Brake func-
tion (for static objects) (if 
equipped) ( P.306)
 Intuitive parking assist (if 
equipped) ( P.286)
 Drive-Start Control ( P.191)
 Brake Override System 
( P.191)
Displayed content is the same as 
that displayed on the multi-informa-
tion display. For details, refer to the 
explanations of each system.
Displays the following 
multi-information display linked 
icons and a message: : Master warning icon
Displayed when a warning mes-
sage is displayed on
 the multi-infor-
mation display. ( P.470)
: Information icon
Displayed when a sugges-
tion/advice pop-up  display is dis-
played on the multi-information 
display. ( P.101, 111)
Depending on the situation, the 
following will be displayed:
■Warning/Message
Depending on the situation, a 
warning message or other mes-
sage will be displayed.
 Warning messages
Certain warning messages can be 
displayed.
Pop-up displays
When the driving assist system 
operates, some of the information 
displayed on the multi-information 
display will be displayed on the 
head-up display as a pop-up dis-
play.
■Hands-free system status
Displayed when the hands-free 
system is operated.
(Refer to “NAVIGATION AND 
MULTIMEDIA SYSTEM 
OWNER’S MANUAL”.)
■Audio system operation 
status
Displayed when the audio sys-
Driving assist system sta-
tus display area
/ icons
Message display area