2020 TOYOTA HIGHLANDER HYBRID key battery

4747-2. Steps to take in an emergency
HIGHLANDER HV_U• “Engine Stopped”
• “Stop in a Safe Place See Owner's
Manual”
• “Shift to P See Owner's Manual”
●If any of the following messages
are shown on the multi-informa-
tion display, it may indicate a mal-
function. Have the vehicle
inspected by you r Toyota dealer
immediately.
• “Hybrid System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunc- tion”
• “Accelerator Syst em Malfunction”
• “Smart Key System Malfunction See Owner's Manual”
●If any of the following messages
are shown on the multi-informa-
tion display, follow the instruc-
tions.
• “Engine Coolant Temp High Stop
in a Safe Place See Owner's Man-
ual” ( P.497)
• “Maintenance Required for Trac-
tion Battery Cooling Parts See
Owner's Manual” ( P.497)
 Stop the vehicle in a safe
place on a hard, flat surface.
 Set the parking brake.
 Shift the shift lever to P.
 Stop the hybrid system.
 Turn on the emergency flash-
ers. ( P.452)
 Turn off the power back door
system. ( P.526)
NOTICE
■If “High Power Consumption
Partial Limit on AC/Heater
Operation” is displayed fre-
quently
There is a possible malfunction
relating to the ch arging system or
the 12-volt battery may be deteri-
orating. Have the vehicle
inspected by your Toyota dealer.
If you have a flat tire
Your vehicle is equipped
with a spare tire. The flat tire
can be replaced with the
spare tire.
For details about tires:
 P. 4 1 8
WA R N I N G
■If you have a flat tire
Do not continue driving with a flat
tire.
Driving even a sho rt distance with
a flat tire can damage the tire and
the wheel beyond repair, which
could result in an accident.
Before jacking up the
vehicle

4867-2. Steps to take in an emergency
HIGHLANDER HV_U
One of the following may be the
cause of the problem:
The electronic key may not be
functioning properly.
( P.489)
 There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle.
 There may be a malfunction
in the immobilizer system.
( P.79)
 There may be a malfunction
in the steering lock system.
 The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
function, an interim measure
is available to start the hybrid
system. ( P.487)
NOTICE
●Securely tighten the spare tire
clamp bolt to hold the spare
wheel carrier by the hook.
●Stow the flat tire in the spare tire
location. Failure to do so may
cause damage to the spare tire
carrier. Proper storage reduces
the possibility of i njury in a colli-
sion or during sudden braking.
●Have the flat tire repaired and
the spare tire replaced with it as
soon as possible.
■Proper storage of the spare
tire
●If the hoist assembly is slanted
when stowing a tire, the hoist
assembly may become stuck in
the wheel opening and the tire
may not be raised properly,
causing damage to the wheel or
the wire cable.
●Do not attempt to turn the spare
tire clamp bolt without a tire on
the hoist assembly, as doing so
may cause the wire cable to slip
off of the shaft inside the unit
and the wire cable may not be
able to be raised or lowered. If
the spare tire c lamp bolt has
been turned without a tire on the
hoist assembly and the wire
cable cannot be raised or low-
ered, contact your Toyota
dealer.
If the hybrid system
will not star t
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed. ( P.213)

4897-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
spilling out, turn the cap
slowly when removing it.
During refueling, fuel may spill
out from the filler opening due
to air being discharged from
inside the fuel tank. There-
fore, fill the fuel tank carefully
and slowly.
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the functi on on. (Custom-
izable features: P.526)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.147)
■Unlocking the door
Use the mechanical key
( P.130) in order to perform the
following operations:
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.147)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
Locking and unlocking
the doors

4917-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
shown on the multi-informa-
tion display.
4 Press the power switch
shortly and firmly.
In the event that the hybrid sys-
tem still cannot be started, con-
tact your Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P, set the park-
ing brake, and press the power
switch as you no rmally do when
stopping the hybrid system.
■Replacing the key battery
As the above proc edure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediate ly when the bat-
tery is depleted. ( P.438)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed. ( P.216)
If the 12-volt batter y is
discharged
The following procedures
may be used to start the
hybrid system if the vehi-
cle’s 12-volt battery is dis-
charged.
You can also call your Toy-
ota dealer or a qualified
repair shop.

4927-2. Steps to take in an emergency
HIGHLANDER HV_U
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1Confirm that the electronic
key is being carried.
Vehicles with an alarm: When con-
necting the jumper (or booster)
cables, depending on the situation,
the alarm may acti vate and doors
locked. ( P.82)
2 Open the hood ( P.408) and
fuse box cover.
3 Open the exclusive jump
starting terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and
connect the clamp on the other end of the positive cable to on
the second vehicle. Then, connect a negative cable clamp to Restarting the hybrid sys-
tem

4947-2. Steps to take in an emergency
HIGHLANDER HV_U
■Starting the hybrid system
when the 12-volt battery is dis-
charged
The hybrid system cannot be started
by push-starting.
■To prevent 12-volt battery dis-
charge
●Turn off the headlights and the
audio system while the hybrid sys-
tem is off.
●Turn off any unnecessary electri-
cal components when the vehicle
is running at a low speed for an
extended period, such as in heavy
traffic.
■When the 12-volt battery is
removed or discharged
●Information stor ed in the ECU is
cleared. When the 12-volt battery
is depleted, have the vehicle
inspected at you r Toyota dealer.
●Some systems may require initial-
ization. ( P.538)
■When removing the 12-volt bat-
tery terminals
When the 12-volt battery terminals
are removed, the information stored
in the ECU is cleared. Before
removing the 12-volt battery termi-
nals, contact your Toyota dealer.
■Charging the 1 2-volt battery
The electricity stor ed in the 12-volt
battery will discharge gradually even
when the vehicle is not in use, due
to natural discharge and the drain-
ing effects of certain electrical appli-
ances. If the vehicle is left for a long
time, the 12-volt battery may dis-
charge, and the hybrid system may
be unable to start. (The 12-volt bat-
tery recharges aut omatically while
the hybrid system is operating.)
■When recharging or replacing
the 12-volt battery
●In some cases, i t may not be pos-
sible to unlock the doors using the
smart key system when the 12-volt battery is
discharged. Use
the wireless remote control or the
mechanical key to lock or unlock
the doors.
●The hybrid syste m may not start
on the first attempt after the
12-volt battery has recharged but
will start normally after the second
attempt. This is not a malfunction.
●The power switch mode is memo-
rized by the vehicle. When the
12-volt battery is reconnected, the
system will return to the mode it
was in before the 12-volt battery
was discharged. Before discon-
necting the 12-volt battery, turn
the power switch off.
If you are unsure what mode the
power switch was in before the
12-volt battery discharged, be
especially careful when recon-
necting the 12-volt battery.
●The power back door must be ini-
tialized. ( P.141)
■When replacing t he 12-volt bat-
tery
●Use a Central Degassing type
12-volt battery (European Regula-
tions).
●Use a 12-volt battery that the case
size is same as the previous one
(LN2), 20 hour rate capacity
(20HR) is equivalent (55Ah) or
greater, and per formance rating
(CCA) is equivalent (345A) or
greater.
• If the sizes differ, the 12-volt bat- tery cannot be properly secured.
• If the 20 hour rate capacity is low,
even if the time p eriod where the
vehicle is not used is a short time,
the 12-volt battery may discharge
and the hybrid system may not be
able to start.
●Use a 12-volt battery with a han-
dle. If a 12-volt battery without a
handle is used, removal is more
difficult.
●After replacing, firmly attach the
following items to the exhaust hole
of the 12-volt battery.

552What to do if... (Troubleshooting)
HIGHLANDER HV_U
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
 If you lose your mechanical
keys, new genuine mechani-
cal keys can be made by your
Toyota dealer. ( P.488)
 If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. ( P.488)
 Is the electronic key battery
weak or depleted? ( P.438)
 Is the power switch in ON?
When locking the doors, turn the
power switch off. ( P.215)
 Is the electronic key left inside
the vehicle?
When locking the doors, make sure
that you have the electronic key on
your person.
 The function may not operate properly due to the condition
of the radio wave. (
P.147)
 Is the child-protector lock set?
The rear door cannot be opened
from inside the vehicle when the
lock is set. Open the rear door from
outside and then unlock the
child-protector lock. ( P.134)
 Did you press the power
switch while firmly depress-
ing the brake pedal?
( P.213)
 Is the shift lever in P?
( P.213)
 Is the electronic key any-
where detectable inside the
vehicle? ( P.146)
 Is the steering wheel
unlocked? ( P.214)
 Is the electronic key battery
weak or depleted?
In this case, the h ybrid system can
be started in a temporary way.
(  P.490)
 Is the 12-volt battery dis-
charged? ( P.491)
If you have a problem,
check the following before
contacting your Toyota
dealer.
The doors cannot be
locked, unlocked, opened
or closed
You lose your keys
The doors cannot be
locked or unlocked
The rear door cannot be
opened
If you think something is
wrong
The hybrid system does
not start

556Alphabetical Index
HIGHLANDER HV_U
Back-up lights Replacing light bulbs ............ 443
Battery (12-volt battery) Battery checking................... 416
If the 12-volt battery is dis-charged .............................. 491
Preparing and c hecking before
winter.................................. 327
Replacing ............................. 494
Warning light ........................ 461
Battery (traction battery) ......... 75
Blind Spot Monitor (BSM) ...... 280
Brake Brake hold ............................ 227
Fluid ............................. 414, 511
Parking brake ....................... 224
Regenerative braking ............. 72
Warning light ........................ 460
Brake assist ............................ 319
Break-in tips ........ ................... 191
Brightness control Instrument panel light control . 92
BSM (Blind Spot Monitor) ...... 280
Buzzer Hands off steering wheel warn-ing (LTA) ............................. 265
C
Care Exterior ................................. 394
Interior .................................. 397
Seat belts ............................. 397
Wheels and wheel ornaments........................................... 394
Cargo capacity ....................... 200
Cargo net hooks .. ................... 364
Chains ..................................... 328
Child restraint system Fixed with a LATCH system ... 60
Fixed with a seat belt ............. 55
Front passenger occupant clas-sification system ................... 43 Points to remember ................50
Riding with children ................49
Types of child restraint system
installation method ...............52
Using an anchor bracket ........62
Child safety 12-volt battery precautions .417, 495
Airbag precautions .................39
Back door precautions..........135
Child restraint system .............52
Heated steering wheel and seat heater precautio ns..............352
How your child should wear the seat belt ................................28
Moon roof precautions..........183
Panoramic moon roof precau- tions ....................................187
Power window lock switch ....181
Power window precautions...180
Rear door child-protectors ....134
Removed electronic key battery precautions .........................439
Seat belt extender precautions .............................................29
Seat belt precautions..............49
Child-protectors......................134
Cleaning Exterior .................................394
Interior ..................................397
Radar sensor ........................244
Seat belts .............................397
Wheels and wheel ornaments...........................................394
Clock ....................................89, 92
Coat hooks ..............................377
Condenser ............. ..................414
Console box ............................360
Conversation mirror ...............383
Cooling system .......................413 Engine overheating ..............497
Hybrid system overheating ...498