2020 TOYOTA HIGHLANDER HYBRID airbag

431-1. For safe use
HIGHLANDER HV_U
1
For safety and security
Vehicles with a 8-inch display SRS warning light
Driver’s and front passen-
ger’s seat belt reminder light
“PASS AIR BAG OFF” indica-
tor light
WA R N I N G
●Modifications to the front door
panel (such as making a hole in
it)
●Repairs or modifications of the
front fender, front bumper, or
side of the occ upant compart-
ment
●Installation of a grille guard (bull
bars, kangaroo bar, etc.), snow
plows, winches or roof luggage
carrier
●Modifications to the vehicle’s
suspension system
●Installation of electronic devices
such as mobile two-way radios
and CD players
●Modifications to your vehicle for
a person with a physical disabil-
ity
Front passenger occu-
pant classification
system
Your vehicle is equipped
with a front passenger
occupant classification sys-
tem. This system detects
the conditions of the front
passenger seat and acti-
vates or deactivates the
front passenger airbag and
seat cushion airbag.
System components

451-1. For safe use
HIGHLANDER HV_U
1
For safety and security
WA R N I N G
●Do not recline the front passen-
ger seatback so far that it
touches a rear seat. This may
cause the “PASS AIR BAG
OFF” indicator lig ht to be illumi-
nated, which indicates that the
SRS airbags for the front pas-
senger will not act ivate in the
event of a severe accident. If
the seatback touches the rear
seat, return the seatback to a
position where it does not touch
the rear seat. Keep the front
passenger seatback as upright
as possible when the vehicle is
moving. Reclining the seatback
excessively may lessen the
effectiveness o f the seat belt
system.
●If an adult sits in the front pas-
senger seat, the “PASS AIR
BAG ON” indicator light is illumi-
nated. If the “PASS AIR BAG
OFF” indicator is illuminated,
ask the passen ger to sit up
straight, well back in the seat,
feet on the floor, and with the
seat belt worn correctly. If the
“PASS AIR BAG OFF” indicator
still remains illuminated, either
ask the passenger to move to
the rear seat, or if that is not
possible, move the front pas-
senger seat fully rearward.
●When it is unavoidable to install
a forward-facing child restraint
system on the fr ont passenger
seat, install the child restraint
system on the fr ont passenger
seat in the proper order.
(
P. 5 2 )
●Do not modify or remove the
front seats.
●Do not kick the front passenger
seat or subject it to severe
impact. Otherwise, the SRS
warning light m ay come on to
indicate a malfu nction of the
front passenger occupant clas-
sification system. In this case,
contact your Toyota dealer
immediately.
●Child restraint systems installed
on the rear seat should not con-
tact the fron t seatbacks.
●Do not use a seat accessory,
such as a cushion and seat
cover, that covers the seat
cushion surface.
●Do not modify or replace the
upholstery of the front seat.

461-1. For safe use
HIGHLANDER HV_U
■Adult*1
■Child*4
■Child restraint system with infant*5
Condition and operation in the front passenger occupant
classification system
Indicator/warning light
“PASS AIR BAG ON” and “PASS AIR BAG OFF” indicator lights“PASS AIR BAG ON”
SRS warning lightOff
Driver’s and front passenger’s seat belt reminder lightOff*2 or flashing*3
Devices
Front passenger airbagActivated
Front passenger seat cushion air- bagActivated*2 or
deactivated
*3
Indicator/warning light
“PASS AIR BAG ON” and “PASS AIR BAG OFF” indicator lights“PASS AIR BAG OFF” or “PASS
AIR BAG ON”
*4
SRS warning lightOff
Driver’s and front passenger’s seat belt reminder lightOff*2 or flashing*3
Devices
Front passenger airbagDeactivated or
activated
*4
Front passenger seat cushion air- bagDeactivated or
activated
*4, 2
Indicator/warning light
“PASS AIR BAG ON” and “PASS AIR BAG OFF” indicator lights“PASS AIR BAG
OFF”
*6
SRS warning lightOff
Driver’s and front passenger’s seat belt reminder lightOff*2 or flashing*3
Devices
Front passenger airbag
DeactivatedFront passenger seat cushion air- bag

471-1. For safe use
HIGHLANDER HV_U
1
For safety and security
■Unoccupied
■There is a malfunction in the system
*1: The system judges a person of adult size as an adult. When a smaller
adult sits in the front passenger seat, the system may not recognize
him/her as an adult depending on his/her physique and posture.
*2: In the event the front passenger is wearing a seat belt.
*3: In the event the front passenge r does not wear a seat belt.
*4: For some children, child in seat, child in booster seat or chi ld in convert-
ible seat, the system may not recognize him/her as a child. Fac tors
which may affect this can be the physique or posture.
*5: Never install a rear-facing ch ild restraint system on the front passenger
seat. A forward-facing child restraint system should only be in stalled on
the front passenger sea t when it is unavoidable. ( P.50)
*6: In case the indicator light is not illuminated, consult this m anual on how
to install the child restr aint system properly. (P. 5 2 )
Indicator/warning
light
“PASS AIR BAG ON” and “PASS AIR BAG OFF” indicator lights“PASS AIR BAG OFF”
SRS warning light
OffDriver’s and front passenger’s seat belt reminder light
Devices
Front passenger airbag
DeactivatedSeat cushion airbag in the front passenger side
Indicator/warning light
“PASS AIR BAG ON” and “PASS AIR BAG OFF” indicator lights“PASS AIR BAG OFF”
SRS warning lightOn
Driver’s and front passenger’s seat belt reminder lightOff
Devices
Front passenger airbag
DeactivatedFront passenger seat cushion air- bag

541-2. Child safety
HIGHLANDER HV_U
Move the seat to the rearmost
position
 Raise the seatback as much
as possible
 If the head restraint interferes
with the installation of the
child restraint system, and the
head restraint can be
removed, remove the head
restraint
WA R N I N G
■When using a child restraint
system
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
●Never install a rear-facing child
restraint system on the front
passenger seat even if the
“PASS AIR BAG OFF” indicator
light is illuminated. In the event
of an accident, the force of the
rapid inflation of the front pas-
senger airbag can cause death
or serious injury to the child if
the rear-facing child restraint
system is installed on the front
passenger seat.
●A forward-facing child restraint
system may be installed on the
front passenger seat only when
it is unavoidable. A child
restraint system that requires a
top tether strap should not be
used in the front passenger seat
since there is no top tether strap
anchor for the front passenger
seat.
●A forward-facing child restraint
system may be installed on the
front passenger seat only when
it is unavoidable. When install-
ing a forward-facing child
restraint system on the front
passenger seat, raise the seat-
back as much as possible, and
move the seat to the rearmost
position, even i f the “PASS AIR
BAG OFF” indicator light is illu-
minated.
If the head restraint interferes with
the installation of the child
restraint system, and the head
restraint can be removed, remove
the head restraint.
If the head restraint cannot be
removed, raise it to the uppermost
position.

551-2. Child safety
HIGHLANDER HV_U
1
For safety and security
A child restraint system for a
small child or baby must itself be
properly restrained on the seat
with the lap portion of the
lap/shoulder belt.
■Installing child restraint
system using a seat belt
(child restraint lock func-
tion belt)
Install the child restraint system
in accordance to the operation
manual enclosed with the child
restraint system.
■Rear-facing  Infant
seat/convertible seat
1 Adjust the rear seat
If there is a gap between the child
seat and the seatb ack, adjust the
seatback angle until good contact is
achieved.
WA R N I N G
●Do not allow the child to lean
his/her head or any part of
his/her body against the door or
the area of the seat, front or rear
pillars, or roof side rails from
which the SRS side airbags or
SRS curtain shield airbags
deploy even if the child is
seated in the child restraint sys-
tem. It is dangerous if the SRS
side airbags and curtain shield
airbags inflate, and the impact
could cause death or serious
injury to the child.
●When a booster seat is
installed, always ensure that the
shoulder belt is positioned
across the center of the child’s
shoulder. The belt should be
kept away from the child’s neck,
but not so that it could fall off the
child’s shoulder.
●Use child restraint system suit-
able to the age and size of the
child and install it to the rear
seat.
●If the driver’s seat interferes
with the child restraint system
and prevents it from being
attached correct ly, attach the
child restraint system to the
right-hand rear seat.
●Adjust the front passenger seat
so that it does not interfere with
the child restraint system.
Child restraint system
fixed with a seat belt

681-3. Emergency assistance
HIGHLANDER HV_U
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
 Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your Toy-
ota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States,
1-877-855-8377 in Puerto Rico
or 1-888-869-6828 in Canada,
and follow the prompts for
Safety Connect to initiate this
service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Con-
nect-equipped vehicle location
data may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Safety Connect LED light
Indicators
Safety Connect services

3204-5. Using the driving support systems
HIGHLANDER HV_U
starting on an uphill
■EPS (Electric Power Steer-
ing)
Employs an electric motor to
reduce the amount of effort
needed to turn the steering
wheel
■E-Four
Electronic On-Demand AWD
system. Automatically switches
from front-wheel drive to
all-wheel drive (AWD) according
to the driving conditions, helping
to ensure reliable handling and
stability. Examples of conditions
where the system will switch to
AWD are when cornering, going
uphill, starting off or accelerat-
ing, and when the road surface
is slippery due to snow, rain, etc.
■VDIM (Vehicle Dynamics
Integrated Management)
Provides integrated control of
the ABS, brake assist, TRAC,
VSC, hill-start assist control and
EPS systems
Helps to maintain vehicle stabil-
ity when swerving on slippery
road surfaces by controlling the
brakes, hybrid system output
and steering assist.
■The Secondary Collision
Brake
When the SRS airbag sensor
detects a collision and the sys-
tem operates, the brakes and
brake lights are automatically
controlled to reduce the vehicle speed and help reduce the pos-
sibility of further damage due to
a secondary collision.
■When the
TRAC/VSC/ABS/Trailer Sway
Control systems
are operating
The slip indicator light will flash
while the TRAC/VSC/ABS/Trailer
Sway Control systems are operat-
ing.
■Disabling the TRAC system
If the vehicle gets stuck in mud, dirt
or snow, the TRAC system may
reduce power from the hybrid sys-
tem to the wheels. Pressing the
switch to turn th e system off may
make it easier for you to rock the
vehicle in order to free it.
To turn the TRAC system off, quickly
press and release the switch.
The “Traction Cont rol Turned OFF”
will be shown on the multi-informa-
tion display.
Press the switch again to turn
the system back on.