2020 Ram ProMaster City service

SERVICING AND MAINTENANCE 289
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire's ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
Temperature Grades
The Temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory test
wheel.
Sustained high temperature can cause the material of the
tire to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The grade C corresponds to a level of performance, which all
passenger vehicle tires must meet under the Federal
Motor Vehicle Safety Standard No. 109. Grades B and A
represent higher levels of performance on the laboratory
test wheel, than the minimum required by law.
STORING THE VEHICLE
If you are storing your vehicle for more than 21 days, we
recommend that you take the following steps to minimize
the drain on your vehicle's battery:
• Disconnect the negative cable from battery.
• Any time you store your vehicle or keep it out of service
(i.e., vacation) for two weeks or more, run the air condi -
tioning system at idle for about five minutes in the fresh air
and high blower setting. This will ensure adequate system
lubrication to minimize the possibility of compressor
damage when the system is started again.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or peak
traction characteristics.
WARNING!
The temperature grade for this tire is established for a
tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive loading,
either separately or in combination, can cause heat
buildup and possible tire failure.
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TECHNICAL SPECIFICATIONS 297
FUEL REQUIREMENTS
2.4L Engine
All available gasoline engines are designed to meet
all emissions regulations and provide excellent fuel
economy and performance when using high quality
unleaded “regular” gasoline having a octane rating of 87
using the (R+M)/2 method. The use of premium gasoline is
not recommended, as it will not provide any benefit over
regular gasoline in these engines.
While operating on gasoline with an octane number of 87,
hearing a light knocking sound from the engine is not a cause
for concern. However, if the engine is heard making a heavy
knocking sound, see your dealer immediately. Use of gaso -
line with an octane number lower than 87 can cause engine
failure and may void or not be covered by the New Vehicle
Limited Warranty.
Poor quality gasoline can cause problems such as hard
starting, stalling, and hesitations. If you experience these
symptoms, try another brand of gasoline before considering
service for the vehicle.
Reformulated Gasoline
Many areas of the country require the use of cleaner burning
gasoline referred to as “Reformulated Gasoline”. Reformu-
lated gasoline contains oxygenates and are specifically
blended to reduce vehicle emissions and improve air quality.
The use of reformulated gasoline is recommended. Properly
blended reformulated gasoline will provide improved
performance and durability of engine and fuel system
components.
Gasoline/Oxygenate Blends
Some fuel suppliers blend unleaded gasoline with oxygen -
ates such as ethanol.
CAUTION!

DO NOT use E-85, gasoline containing methanol, or
gasoline containing more than 15% ethanol (E-15). Use
of these blends may result in starting and drivability
problems, damage critical fuel system components,
cause emissions to exceed the applicable standard,
and/or cause the Malfunction Indicator Light to
illuminate. Please observe pump labels as they should
clearly communicate if a fuel contains greater than
15% ethanol (E-15).

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TECHNICAL SPECIFICATIONS 299
Materials Added To Fuel
Besides using unleaded gasoline with the proper octane
rating, gasolines that contain detergents, corrosion, and
stability additives are recommended. Using gasolines that
have these additives will help improve fuel economy, reduce
emissions, and maintain vehicle performance.Designated TOP TIER Detergent Gasoline contains a
higher level of detergents to further aide in mini -
mizing engine and fuel system deposits. When avail -
able, the usage of Top Tier Detergent gasoline is
recommended. Visit www.toptiergas.com for a list of TOP
TIER Detergent Gasoline Retailers.
Indiscriminate use of fuel system cleaning agents should be
avoided. Many of these materials intended for gum and
varnish removal may contain active solvents or similar
ingredients. These can harm fuel system gasket and
diaphragm materials.
Fuel System Cautions
NOTE:
Intentional tampering with the emissions control system can
result in civil penalties being assessed against you.
CAUTION!
Follow these guidelines to maintain your vehicle’s
performance:
• The use of leaded gasoline is prohibited by Federal law. Using leaded gasoline can impair engine perfor -
mance and damage the emissions control system.
• An out-of-tune engine or certain fuel or ignition malfunctions can cause the catalytic converter to over -
heat. If you notice a pungent burning odor or some
light smoke, your engine may be out of tune or
malfunctioning and may require immediate service.
Contact an authorized dealer for service assistance.

• The use of fuel additives, which are now being sold as octane enhancers, is not recommended. Most of these
products contain high concentrations of methanol. Fuel
system damage or vehicle performance problems resulting
from the use of such fuels or additives is not the responsi -
bility of the manufacturer and may void or not be covered
under the New Vehicle Limited Warranty.

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MULTIMEDIA 315
SiriusXM® Setup — If Equipped
After pressing the SiriusXM® Setup button on the touchscreen, the following settings will be available:Setting Name Selectable Options
Tune Start OnOff
NOTE:
The “Tune Start” feature begins playing the current song from the beginning when you tune to a music channel using one
of the 12 presets, so you can enjoy the complete song. This feature occurs the first time the preset is selected during that
current song. Tune Start works in the background, so you will not even realize it's on, except that you will miss the experience
of joining your favorite song with only a few seconds left to play. Channel Skip List of Channels
NOTE:
SiriusXM® can be programmed to designate a group of channels that are the most desirable to listen to or to exclude unde -
sirable channels while scanning. This feature allows you to select the channels you would like to skip.
Subscription Information Sirius ID
NOTE:
New vehicle purchasers or lessees will receive a free limited time subscription to SiriusXM® Satellite Radio with your radio.
Following the expiration of the free services, it will be necessary to access the information on the Subscription Information
screen to re-subscribe.
1. Press the Subscription Information button on the touchscreen to access the Subscription Information screen.
2. Write down the Sirius ID numbers for your receiver. To reactivate your service, either call the number listed on the screen or visit the provider online.
SiriusXM® Travel Link is a separate subscription.
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329
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.

Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an authorized
dealer. They know your vehicle the best, and are most concerned
that you get prompt and high quality service. The manufacturer's
authorized dealers have the facilities, factory-trained technicians,
special tools, and the latest information to ensure the vehicle is fixed
correctly and in a timely manner.

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330 CUSTOMER ASSISTANCE
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (mobile, home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
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CUSTOMER ASSISTANCE 331
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special Telecommunication Devices for
the Deaf (TDD) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi -
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
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CUSTOMER ASSISTANCE 333
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying FCA
US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, an authorized dealer
or FCA US LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll
free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://
www.safercar.gov ; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., West Building, Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov .
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme
-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts.
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