2020 Ram 1500 Owner's Manual

MULTIMEDIA 647
Android Auto™ — If Equipped
NOTE:
Feature availability depends on your carrier and mobile
phone manufacturer. Some Android Auto™ features may or
may not be available in every region and/or language.
Android Auto™ allows you to use your voice to interact with
Android’s™ best-in-class speech technology through your
vehicle’s voice recognition system, and use your smart-
phone’s data plan to project your Android powered smart -
phone and a number of its apps onto your Uconnect
touchscreen. Connect your Android™ 5.0 (Lollipop), or
higher, to one of the media USB ports, using the
factory-provided USB cable, and press the new Android
Auto™ icon that replaces your “Phone” icon on the main
menu bar to begin Android Auto™. Push and hold the VR
button on the steering wheel, or press and hold the “Micro -
phone” icon within Android Auto™, to activate Android’s™
VR, which recognizes natural voice commands, to use a list
of your smartphone’s features:
• Maps
• Music • Phone
• Text Messages
• Additional Apps
Uconnect 4/4C NAV With 8.4-inch Display Android Auto™
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648 MULTIMEDIA
Uconnect 4C NAV With 12-inch Display Android Auto™Refer to your Uconnect Owner’s Manual Supplement for
further information.
NOTE:
Requires compatible smartphone running Android™ 5.0
(Lollipop) or higher and download app on Google Play.
Android™, Android Auto™, and Google Play are trade
-
marks of Google Inc.
Apple CarPlay® — If Equipped
NOTE:
Feature availability depends on your carrier and mobile
phone manufacturer. Some Apple CarPlay® features may or
may not be available in every region and/or language.
Apple CarPlay® allows you to use your voice to interact
with Siri through your vehicle’s voice recognition system,
and use your smartphone’s data plan to project your
iPhone® and a number of its apps onto your Uconnect touch -
screen. Connect your iPhone® 5, or higher, to one of the
media USB ports, using the factory-provided Lightning
cable, and press the new Apple CarPlay® icon that replaces
your “Phone” icon on the main menu bar to begin Apple
CarPlay® . Press and hold the VR button on the steering
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MULTIMEDIA 649
wheel, or press and hold the Home button within Apple
CarPlay® , to activate Siri, which recognizes natural voice
commands to use a list of your iPhone ’s® features:
• Phone
• Music
• Messages
• Maps
• Additional AppsUconnect 4/4C/4C NAV With 8.4-inch Display Apple CarPlay® Uconnect 4C NAV With 12-inch Display Apple CarPlay®
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650 MULTIMEDIA
Refer to your Uconnect Owner’s Manual Supplement for
further information.
NOTE:
Requires compatible iPhone®. See dealer for phone compat-
ibility. Data plan rates apply. Vehicle user interface is a
product of Apple®. Apple CarPlay® is a trademark of
Apple® Inc. iPhone® is a trademark of Apple® Inc., regis-
tered in the US and other countries. Apple® terms of use and
privacy statements apply.
General Information
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with
Innovation, Science, and Economic Canada license-exempt
RSS standard(s). Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired opera -
tion. Le présent appareil est conforme aux CNR d`Innovation,
Science and Economic Development applicables aux appar
-
eils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. es posible que este equipo o dispositivo no cause interfer -
encia perjudicial y
2. este equipo o dispositivo debe aceptar cualquier interfer -
encia, incluyendo la que pueda causar su operación no
deseada.
NOTE:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.
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Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar and Ucon-
nect are registered trademarks and Mopar Owner Connect is
a trademark of FCA US LLC. Android™ is a trademark of
Google Inc. SiriusXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc.
Uconnect System Support:
• US residents visit www.DriveUconnect.com or call:
1-877-855-8400 (24 hours a day 7 days a week)
• Canadian residents visit www.DriveUconnect.ca or call:
1-800-465-2001 (English) or 1-800-387-9983 (French) SiriusXM Guardian™ services support:
• US residents visit
www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
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652
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally inter
-
ested in your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho -
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service. The
manufacturer's authorized dealers have the facilities,
factory-trained technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly and in a timely
manner.
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CUSTOMER ASSISTANCE 653
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (home, mobile, and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
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654 CUSTOMER ASSISTANCE
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about the service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi
-
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. Authorized dealers have made
major investments in facilities, tools, and training to assure
that you are absolutely delighted with the ownership experi -
ence. You will be pleased with their sincere efforts to resolve
any warranty issues or related concerns.
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