2020 MERCEDES-BENZ SPRINTER phone

Symbols
..................................................... 4At
ag lance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter. ...................................... 8
Overhead control panel .............................. 11
Doo rcontrol panel .................................... .16
Emergencies and breakdowns ................... 18Genera
lnotes .......................................... 20
Environmen talp rotection .......................... 20
Mercedes-Benz Genuine Parts. ..................20
No tesa bout attachments, add-on
equipment, ins tallation sand con ver‐
sions .......................................................... 21
Operating Instructions ...............................22
Service and vehicle operation ...................22
Operating saf ety. ...................................... .23
Decla rations of conformity ........................ 24
Diagno stics connection ............................ .25
No tesonc hanges tothee ngine output ..... 25
Qualified specialis tworks hop .................... 25
Ve hicle registration ................................... 25
Cor rect us eoft hevehicle .........................26
Multi Purpose Vehicle ................................ 26
Information on problems wit hyour
ve hicle .......................................................26
Re portin gsafet yd efects ............................ 26
Limited Warrant y....................................... 27
QR codes forr escue car d.......................... 27
Dat astorage ..............................................27
Copyright .................................................. .29Occupant saf
ety...................................... 31
Re stra int sy stem ........................................31
Sea tbelts .................................................. 32
Airbag s...................................................... 35
Safely transporting children in the
ve hicle .......................................................36
No tesonp etsint hevehicle ......................45 Opening and closing
...............................46
SmartK ey................................................... 46
Door s........................................................ 49
Sliding doo r................................................ 51
Electric sliding door ................................... 52
Re ar-en ddoor s......................................... .55
Pa rtition sliding door ................................ .56
Electrica lstep. ........................................... 57
Sid ew indo w. ............................................. 58
Anti-thef tprotection ..................................61 Seats and
stowage .................................. 64
Cor rect driver's sea tposition .................... 64
Seats ......................................................... 64
Ad justing thes teering wheel ......................76
St ow agea reas .......................................... .77
Bottle holder .............................................. 78
Cup holder ................................................ .78
Ashtr ayand cigar ette lighter .................... .79
Soc kets ..................................................... 80
Wi relessl ycharging them obile phone
and coupling wit hthe exterior antenna ..... 82
Ins talling or removing thef loor mats ......... 83 Light and vision
....................................... 84
Exterio rlighting ......................................... 84
Ad justing thei nterior lighting .................... 87
Changin gbulbs .......................................... 90
Wi ndshield wipe rs..................................... 95
Mir rors ....................................................... 97
Using sun visor s........................................98 Climat
econtrol ....................................... 99
Overvie wofclimatecontrol sy stems ......... 99
Operating climat econtrol sy stems ..........1 01
Operating air vents .................................. 104
Au xilia ryheating ...................................... 105
Operating cargo compartment ventila‐
tio n.......................................................... 108 Drivin
gand pa rking .............................. 109
Driving .................................................... .109
Batter ymains witch................................. 12 0
Au tomatic transmission ........................... 12 2
All-whee ldrive ........................................ .124
DSR (Downhil lSpeed Regulation) ............ 12 6
Electroni cleve lcontrol ............................ 12 8
Re fueling ................................................ .133
Pa rking .................................................... 14 0
Driving and driving sa fety sy stems ..........1 45
Wo rkmode ............................................. .162
Tr ailer operation ...................................... 16 2 Instrument Displa
yand on-board
compu ter............................................... 16 9
Overvie wofInstrument Displa y............... 16 9
Overvie wofthe buttons on thes teer‐
ing wheel .................................................1 70
Operating theo n-boar dcomputer ........... 17 0
Overvie wofthe displa yson them ulti‐
function displa y........................................1 71
Setting thei nstrument lighting ................. 1712
Contents

wa
rrant yevents and quality assuranc emeasures,
fo re xamp le. The dat aisread out via thec onnec‐
tion fort he diagnostics connection in thev ehicle,
whic hisr equired bylaw. The respectiv eservice
networ klocations or thirdp arties collect, process
and use thed ata. The dat adocument stechnical
st ates of thev ehicle, helps in finding er rors and
in impr oving quality and is transfer redtot he
manufacturer if necessa ry.Ina ddition, them anu‐
fa cturer is subject toproduct liability .For this
purpose, them anufacturer requirestech nical
da ta from vehicles.
Fa ult memories in thev ehicle can be rese tbya
service outle tduring repair sorm aintenance
wo rk.
Depending on thee quipment selected, youc an
enter dat aincomfort and inf otainment functions
of thev ehicle.
This includes, fore xamp le:
R multimedi adata, suc hasmusic,films or pho‐
to sf or playbac kinanintegratedm ultimedia
sy stem
R address book dat afor use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R navigation destinations entered
R dataont he use of Interne tservices
This dat acan be sa vedl ocally in thev ehicle or
located on adevice that youh ave connected to
th ev ehicle (e.g. smartphone, USB memor ystick
or MP 3playe r). If this dat aissavedint hevehicle,
yo uc an dele teit at an ytime. Trans feroft his data
to thirdp arties onl yoccur sony ourrequ est,
especially as par tofonline services according to
th es ettings yous elec ted.
Yo uc an sa vecon venience settings/cus tomiza‐
tions in thev ehicle and chang ethem at an ytime.
Dependin gonthe equipment, this includes, for
ex ample:
R setting softhe seat and steering wheel posi‐
tions
R suspension and climat econt rols ettings
R customizations suc hasinterior lighting
If yo ur vehicle is equipped appropriately ,you can
connec tyour smartphone or ano ther mobile end
device tothev ehicle. Youc an operat ethese devi‐
ces via thec ont role lements integrated in the
ve hicle. The smartphone's pictur eand sound can
be output via them ultimedia sy stem. Simultane‐ ously
,specific items of information ar etransfer‐
re dtoy ours martphone.
Dependin gonthe type of integration, this can
include:
R general vehicle data
R position data
This enables theu se of selected smartphone
apps, e.g. navigation or music playbac k.Ther eis
no additional interaction between thes mart‐
phone and thev ehicle, particularly activ eaccess
to vehicle data. Whic htype of fur ther dat apro‐
cessin goccur sisd etermined bythep rovide rof
th es pecific app used. Whic hsettings youc an
make, if an y,depends on thes pecific app and the
operating sy stem of your smartphone. Onlin
eservices Wi
reless networ kconnection
If yo ur vehicle has awireless networ kconnection,
dat acan be exch anged between your vehicle and
ot her sy stems. The wireless networ kconnection
is enabled via thev ehicle's transmission and
re ception uni torvia connected mobile end devi‐
ces (e.g .sma rtphones). Online function scan be
used via this wireless networ kconnection .These
include onlin eservice sand applications/apps,
whic hareprov ided bythem anufacturer or by
ot her pr oviders.
Manu factu rer's owns ervices
In thec ase of them anufacturer's online services,
th em anufacturer describes thef unctions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides thea ssociated
information subject todat aprotection legislation.
Pe rsonal identification dat amaybe used topro‐
vide online services. The dat aexchang efor this
tak es place via asecur econnection ,e.g. wit hthe
manufacturer's IT sy stems intended fort he pur‐
pose. The collecting, processing, and use of per‐
sonal identification dat abeyond thep rovision of
services occur sexclusively on theb asis of alegal
permit or af terd ue consent.
Generally ,you can activat eordeactivat ethe
services and functions (partl ysubject toafee). In
some cases, this also applies tothew hole data
connection of thev ehicle. Excluded from this are
special legally prescribed function sand services.
Services of thirdp arties
If it is possible touse online services from other
pr ov iders, these services ar esubject tothed ata
pr otection and term sofu se ofther esponsible 28
General no tes

ot
herwise be in thed eployment area of the
airbags.
R Alwaysk eep your feet on thef loor .Don otput
yo ur feet on thec ockpit, fore xamp le.Your
fe et ma yotherwise be in thed eployment area
of thea irbag.
R Ifch ildren ar etrave ling in thev ehicle, obser ve
th ea dditional no tes( /pag e37).
R Alwayss towa nd secur eobject scorrectly.
Objects in thev ehicle interior ma ypreve nt an air‐
bag from functioning cor rectl y.Eac hvehicle
occupant mus talway sm akes ureoft hefollowing
in particular:
R Ther eareno people, animals or objects
between thev ehicle occupants and an airbag.
R Ther eareno objects between thes eat, door
and door pillar (B-pillar).
R Ther eareno har dobjects, e.g. coat hangers,
hanging on theg rabh andles or coat hooks.
R Ther eareno accessor yparts, suc hasmobile
navigation devices, mobile phones or cup
holders, attached tothev ehicle within the
deployment area of an airbag, e.g. on the
cockpit, on thed oor ,ont he side windo wor
on thes ide wall trim.
In addition ,noconnectin gcables, tensioning
st ra ps or retainin gstrap smustber outed or
atta ched tothev ehicle within thed eployment
area of an airbag. Alw aysc ompl ywitht he
accessor ymanufacturer's ins tallation instruc‐
tion sand, in particular ,the no tesons uitable
places fori ns tal lation.
R Ther eareno heavy ,sharp-edged or fragile
object sinthe poc kets of your clo thing. Store
suc hobjectsinas uitable place. Limited pr
otection pr ovided byairbags &
WARNING Risk of inju rydue tomodifica‐
tions tothea irbag co ver
If yo um odify thec over of an airbag or af fix
object ssuchass tickers to it,thea irbag may
no longer function cor rectl y. #
Neverm odify thec over of an airbag and
do no taffix objectstoi t. An airbag's ins
tallation location is identified by
th el abel AIRB AG (/pag e35). &
WARNING Risk of inju ryor deat hdueto
th eu se of unsuitable seat co vers
Uns uitable seat co vers can obstruct or pre‐
ve nt thed eployment of thea irbags integrated
int ot he seats.
Consequentl y,thea irbags cann otprotect
ve hicle occupants as they ared esigned todo. #
Onlyuse seat co vers that ha vebeen
appr ovedfor your vehicle bythes ales
or ga nization name donthe inside front
co ver. &
WARNING Risk of inju rydue tomalfunc‐
tions of thes ensor sinthe door paneling
Sensor stocontrol thea irbags ar elocated in
th ed oors. Modification sorworkn otper‐
fo rm ed cor rectl ytot he door sordoor panel‐
ing, as well as damaged doors, can lead to
th ef unction of thes ensor sbeing impaired.
The airbags might therefor enotfunction
proper lyan ym ore.
Consequent ly,t he airbags canno tprotect
ve hicle occupants as they ared esigned todo. #
Neverm odify thed oor sorp arts of the
doors. #
Alwaysh ave workon thed oor sord oor
paneling car ried out at aqualified spe‐
cialis tworks hop. &
WARNING Risk of inju rydue todeplo yed
airbag
Ad eplo yeda irbag no longer has aprotective
function and cann otprotect as intended in
th ee vent of an accident. #
Have thev ehicle towe dtoaq ualified
specialis tworks hop in order tohave the
deplo yeda irbag replaced. Ha
ve deplo yeda irbags replaced immediately. Safel
ytransporting children in thev ehicle Alw
ayso bser vewhen children ar etrave ling in
th ev ehicle %
Alw
ayso bser vethes afet yn otes releva nt to
th es ituation .Indoing so, youw ill be able to
identify possible risk sa nd avoid dangers
when children ar etrave ling in thev ehicle
(/ page37). 36
Occupant saf ety

#
Only connects uitable devices tothe
soc ket. Re
quirements:
R The devices mus tbeequipped wit hasuitable
plug whic hconform stot hestandards spe‐
cific tothec ount ryyoua rein.
R Only devices up toam aximum of 150w atts
ar ep ermitted.
R Do no tuse multiple soc keto utlets. #
Ope nflap 3. #
Inser tthe plug of thed evice int o115 Vsocket
1 .
When theo n-boar delectrical sy stem voltage
is suf ficient, indicator la mp2light sup.
If yo uw ill no tbeu singthe 115Vp owersocket,
ke ep thef lap closed. Using soc
kets in the cargo co mpartment Re
quirements:
R Onlydevices wit hamaximum po wercon‐
sum ption of 180W( 15A) ma ybec onnected. #
Fold up co ver1ofthes ocket. #
Inse rtthep lug of thed evice. Charging
amobile phone using theU SB
soc ketint he rear #
Place them obile phone in stowagec ompart‐
ment 1and connec tittoUSB port 2to
ch arge. Seats and
stowage 81

Wire
lesslycharging them obil ephone and
coupling with thee xterior antenna Note
sonw ireless chargin goft he mobile
phone &
WARNING Risk of inju rydue toobjects
being stowedincor rectly
If yo udon otadequatel ystowo bjectsint he
ve hicle interior ,the yc ould sli porbet ossed
around and thereb ystrik evehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phon ebrack etsc annot
al wa ys restra in theo bject stheyc ontai nint he
eve nt of an accident.
The reisar isk of injur y,particular lyin the
eve nt of sudden braking or asudde nchange
in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about in these or
similar situations. #
Alwaysm akes uret hat objects do not
project from stowages paces, parcel
nets or stowagen ets. #
Close thel oc kable stow ages paces
befor estarti ngajou rney. #
Stow and secur eobject sthat ar eheavy,
hard, poin ted, sharp-edged, fragile or
to ol arge inthec argo compartment. Compl
ywitht he instructions forl oading thev ehi‐
cle. &
WARNING Risk offire from placing
objects in them obile phone stowage
compartment
Ther eisar isk offire ,inp articular ,ifyou
place mor ethan one mobile phone in the
mobil ephone stowagec ompartment. #
Apar tfromam obile phone, do not
place an yother objects in them obile
phone stowagec ompartment ,especially
th ose made of me tal. *
NO
TEDama getoobject scaused byplac‐
ing them in them obile phone stowage
compartment If object
sareplace dinthe mobile phone
stow agec ompartment ,the ym aybe dama ged
by electromagnetic fields. #
Do no tplace credit cards, storage
media or other objects sensitiv etoelec‐
tromagnetic fields in them obile phone
stow agec ompartment. *
NO
TEDama getothem obile phone stow‐
ag ec ompartment cause dbyliquids If liquids enter
them obile phone stowage
compartment ,the compartment ma ybedam‐
aged. #
Ensur ethat no liquids enter them obile
phone stowagec ompartment. Obse
rvet he following no tesonw ireless charging:
R The chargin gfunction is onl yavailable when
th ed rive system has been star ted.
R In some cases, it ma ynotbe possible to
ch arge small mobile phones at everyposition
of them obile phone recep tacle.
R It ma ynotbe possible tocharge large mobile
phones that do no tres tint he mobile phone
re cep tacle.
R The mobile phone can warm up during the
ch argin gprocess. This depends on thea ppli‐
cation s(apps) cur rentl yrunning.
R Form oree fficien tcharging, thep rotective
case should be remo vedf romt he mobile
phone. Pr otectiv ecases designed forw ireless
ch argin garean exc eption.
R When charging, them at should be used if
possible. Charging
them obil ephone in thef ront wire‐
lessly Requ
irements:
R The mobile phone mus tbesuitable forw ire‐
less charging. Alistofc ompatible mobile
phones can be found at:
http://www.mercedes-benz.com/connect 82
Seatsand stow age

#
Open thef lap of stowagec ompartment 1
abo vethem edia displa y. #
Place them obile phone as cent rallyasp ossi‐
ble wit hthe displa yfacing upwards on the
mar keds urface of mat 2.
Whe nthe chargin gsymbo lisshown in the
multimedia sy stem, them obile phone is being
ch arge d.
Malfunctions during chargin gareshown in
th em ultimedia sy stem displa y.
% The mat can be
remo vedf or cleaning, e.g.
wit hc lean, luk ewarmwater. Installin
gorremovin gthe floo rmats &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Alwaysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals. #
Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther. #
Toinstall: press pushbuttons 1ontohold‐
ers 2. #
Toremo ve: pull thef loor mats of fholders
2. Seats and
stowage 83

Information abou
tMercedes PR O(Mercedes
me)
Mercedes-Ben zVans vehicles suppor tthe follow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When youl og in wit hauser accoun ttothe
Mercedes PR OportalorM ercedes me Portal,
th en services and of fers from Mercedes-Benz
Va ns will be available toyou.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Yo uc an checkt he availabilit yofMercedes me in
yo ur countr yatthefollowing page: http://
www.me rcedes.me
Fo rm orei nformation on Mercedes PR Oor
Mercedes me contact an authorized Mercedes-
Benz Center or visit theM ercedes PR OPortalor
Mercedes me Portal. Information abou
tMercedes PR Oconnect
(Mercedes me connect)
Among stothers, Mercedes PR Oconnect or
Mercedes me connect pr ovide thef ollowing serv‐
ices:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection) as a
supplement tothee mer gency cal lsyst em
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page176).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency cal lcenter
(/ page 176).
Th eM ercedes-Benz Cu stomer Center and the
Mercedes-Benze mergency cal lcenter are availa‐
ble fory ou around thec lockfor theu se of the
services.
Please no tethat Mercedes PR Oconnect, or
Mercedes me connect, is aMercedes-Benz
service. In emer gencies, al ways cal lthe national
emergency services firs tu sing thes tandard
national emer gency service phone numbers. In emergencies,
youc an also use theE mer gency
Call Sy stem (/ page199) .Obser vethel egal
requ irements fort he countr yinwhichyou are
st ay ing.
The following condition smustbem etto use
Mercedes PR Oconnec torMercedes me connect
services in thev ehicle:
R Youh avea ccess toaG SM network
R The contract partner' sGSM networ kcove r‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Making
acall via theo verhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. 176
Mercedes PRO

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thes towa ge com‐
partment in thed rive r's door. #
Remo vethes afet yv estfromt hestow age
compartment.
% Saf
etyv ests can also be stored in thes tow‐
ag ec ompartment softherear door sand the
front-passenger door. 1
Maximu mnumber of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv est:
R if damaged or if ther efle xstrip saredirty
R ifth em aximum permitted number of washes
is exc eeded
R ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit (sof tsided )islocated in thes tow‐
ag ec ompartment in thef ront passenger door. #
Remo vefirs t-ai d(softsided) kit from the
stow agec ompartment. Re
moving the warning lamp The
warning lam pislocated in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethew arning lam pfromt hestow age
compartment. Emer
gency Call Sy stem Information on
thee mer gency call sy stem US
Ao nly: Your vehicle is equipped wit hthe
Emergenc yCallS ystem( "eCall"). This featur ecan
help sa velives in thee vent of an accident .eCall
in no wayreplaces assis tance pr ovided from dial‐
ing 911.
eCall onl yfunctions in areas wher emobile phone
co verage isavailable from thew ireless service
pr ov iders. Insuf ficient networ kcoverag efromt he
wireles sservic eprovide rsma yresult in an emer‐
ge ncy cal lnot being transmitted.
eCal lisas tandar dfeatur einy our Mercedes-Benz
ve hicle. In order tofunction as intended, thes ys‐
te mr elies on thet ransmission of dat adetailed in
th eT ransmit tedD atas ection that follo ws
( / pag e200). Todisable eCall, acustomer must
visit an authorized Mercedes-Benz Service
depa rtment todeactivat ethe vehicle's communi‐
cation module.
Deactivation of this module pr events thea cti‐
va tio nofa nyand all Mercedes PR Oconnect
se rvices. Af tert he deacti vatio nofe Call,a uto‐
matic eme rgency call and manua lemer gency
call will no tbeavailable.
The ignition mus tbeswitched on befor eanauto‐
matic emer gency cal lcan be made.
% eCal
lisa ctivatedatt hefactor y.
% eCall can be deactivated
byan authorized
Mercedes-Ben zdealer .Please no tethat in
th ee vent ow nershi pofthevehicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th en ew owner visits an au thorized
Mercedes-Benz dealership toreactivat ethe
sy stem. Emer
gency Call Sy stem eCall can help
toreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
Ho wever,eve nifa vehicle is equipped wit heCall,
th is does no tmean thes ystemisO N. As such,
eCall does no treplace dialing 911int heeve nt of
an accident.
The emergency cal lcan be mad eautomatica lly
(/ page 200) or manuall y(/pag e200). Only
mak eemer gency calls if youoro ther sa rein need
of rescue. Do no tmakeane mergency cal linthe
eve nt of abreak down or asimilar situation. Breakdown assis
tance 19 9