2020 MERCEDES-BENZ SPRINTER phone

Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star terb atter yhas suf ficient charge.
If re stra int sy stems suc hasairbags or Emer gency
Te nsioning Device shave been activated af teran
accident, eCall ma yautomatically initia tean
emer gency call.
The eme rgency call has been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter.
The Mercedes-Benz emergency cal lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
The SOS button in theo verhead cont rolp anel
fl ashes until thee mer gency cal lisfinished.
It is no tpossible toimmediately end an auto‐
matic emer gency call.
If no connection can be mad etothe emer gency
service seithe r,ac orresponding message
appears inthem edia displa y.
If no connection can be made tothee mer gency
services: #
Dialthe local emergency num berony our
mobile phone.
If an emer gency cal lhas been initia ted:
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider.
R Based on thec all, theo perator decides
whe ther it is necessar ytocallr escue teams
and/or thep olice tothea ccident site.
R If no vehicle occupant answers, an ambu‐
lance is sent tothev ehicle immediately. Tr
iggering amanual emer gency call #
Using theS OS but tonint heove rhead con‐
trol panel: presstheS OS button at leas tone
secon dlong.
The emer gency cal lhas been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter. The Mercedes-Benz emergency cal
lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider. Tr
ansmitted data with thee mer gency call
sy stem Dat
atransmitted bythee Call includes but is not
limited to:
R Vehicle's GPS position data
R GPS position dat aontheroute
((af ewhundred me ters befor ethe incident))
R Direction of tra vel
R Vehicle identification number
R Vehicle driv etype
R Estimated number of people in thev ehicle
R Whe ther Mercedes PR Oconnect is available
or not
R Whe ther thee mer gency cal lwas initia ted
manually or automatically
R Time of thea ccident
Dat atransmit tedisv ehicle information. Fora ny
qu estions about thec ollection, use and sharing
of thee Call sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo rC anada, please contact MBC’ sCustomer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests forc ove redi nformation
should be submitted via thes ame channels.
Fo ra ccident clarification purposes ,the following
measures can be take nu ptoa nhour af tert he
emergency call has been initiated:
R The cur rent vehicle position can be de ter‐
mined
R Avoice connection tothev ehicle occupants
can be es tablished 200
Breakdown assis tance

Fr
equency band Maximu mtransmis‐
sion output
70 —cm—w aveband
420 —450 MHz 35 W
Tw o-w ayradio
(2G/3G/4G) 10 WThe
following can be used in thev ehicle without
re strictions:
R two-w ayradios wit hamaximum transmission
output of up to100mW
R two-w ayradios wit htransmit terf requ encies
in the3 80 –410 MHz frequency band and a
maximu mtransmissio noutpu tofu pto2W
(trunked radio sy stem/T etra)
R mobil ephones (2G/3G/4G)
Ther eareno restrictions whe npositioning the
antenn aonthe outside of thev ehicle fort he fol‐
lowing frequenc ybands:
R Trunked radio sy stem/T etra
R 70—cm—w aveband
R 2G/3G/4G Ve
hicl eidenti fication pla te,v ehicle identifi‐
cation number (VIN )and engine number
Ve hicl eidenti fication pla te Depending on
thev ehicle model, thev ehicle iden‐
tification plat eislocated on thes eat base of the
driver's seat or on theB -pillar.
% The dat
aisvehicle-speci fica nd can dif fer
from that shown. Alw ayso bser vethes pecifi‐
cation sonyourvehicle's identification plate. Ve
hicle identification plat e(example: US A,
comple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible grossmass
4 Perm issible grossmassofv ehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Dateofm anufacture
8 Paint code Ve
hicle identification plat e(example: US A,
incomple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible grossmass
4 Perm issible grossmassofv ehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Dateofm anufacture
8 Paint code Te
ch nica ldata 245

Brakes
Breaking-i nnotes .............................. 111
New/replaced brakepads/brake
discs .................................................1 11
Breakdown Assi stanc eoverview. .......................... 18
Changin gawheel ............................ .234
Ro adside Assis tance ......................... .23
To ws tartin g. .................................... .211
To wing away ..................................... 208
Tr ansportin gthe vehicle ...................2 10
Breakdown see Fla ttire
Breaking-i nnotes ................................. .111
Bulbs Reversing light .................................... 94
Buttons Steering wheel ..................................1 70C
Car wash
see Care
Car wash (care) .....................................1 93
Care ....................................................... 197
Car wash .......................................... 19 3
Carpe t............................................. .197
Displ ay.............................................. 197
Exterio rlighting ................................ 19 5
Headliner .......................................... 197
Matt efinish ...................................... 194
Pa int ................................................ .194
Plastic trim ....................................... 197
Po we rw ashe r................................... 19 3
Re alwo od/trim elements ................. 197
Re ar vie wcamera/360 °Camer a..... 19 5
Seat bel t.......................................... .197
Sea tcove r........................................ 197
Senso rs............................................ 19 5
Ta ilpipes .......................................... .195
Tr ailer hit ch...................................... 19 5
Wa shing byhand .............................. 194
Wheels/rims .................................... 19 5
Wi ndo ws ........................................... 19 5
Wi per blades .................................... 19 5
Cargo compa rtmen tlighting
Motio ndetector .................................. 89
Cargo compartmen tventilation
Deactivating .................................... .108
Setting .............................................. 108
Cargo tie-down point ............................180Cargo tie-down points
Info rm atio n..................................... .260
Carpe t(care) ........................................ .197
Central locking Wireless central lockin g..................... 24
Chang ebulbs
Ad ditional tur nsignal light (all-
wheel driv evehicles) .......................... 91
Changing abulb
see Changing bulbs
Changing awheel
Lo we ring thev ehicle ........................ 238
Preparing .......................................... 234
Ra ising thev ehicle ........................... 235
Re moving awhee l............................ 237
Changing address .................................. 23
Changing bulbs ....................................... 90
High beam. ......................................... 91
Indicator (front) .................................. 91
Interior lamps (rear compartment) ..... 94
License plate lamp............................. 93
Ligh tbulbt ypes haloge nheadlamps .. 90
Lo wb eam. .......................................... 91
No tes. ................................................90
Ta il lam pbulb types (Cargo Van
and Passenger Van) ............................ 92
Ta il lam pbulb types (chassis) ............ .93
Tu rn signal light (rear) (chassis) ..........94
Changing lamps see Changing bulbs
Changing owner .....................................23
Cha racteristics of thet ire .................. .228
Charging Batter y............................................. 202
Mobile phone (wi reless) .................... .82
Child saf etyl oc k( doors) ........................ 44
Child seat Attach ing (no tes) ................................ 40
Basic instructions ...............................36
Fr ont-passenger seat (no tes) .............. 43
LA TC H-type (ISOFIX )(ins talling) .......... 41
No tesonr isksa nd danger s................37
Re arwa rd-facing child restra int sys‐
te m( Information) .............................. .43
Secu ring on thef ront passenger
seat ....................................................43
Secu ring on ther ear seat ................... 42
To pT ether .......................................... 42
Children Avoiding danger sinthevehicle ..........37
Basi cinstructions ............................... 36 Index
295

Mir
rors
Ad justing thei nside rearvie wmirro r. .. 98
Mir rors
see Outside mir rors
Mobile phone ........................................ 24 4
Fr equencies ...................................... 24 4
Tr ansmission output (maximum )......2 44
Wi reless chargin g............................... 82
Mobile phone seeM obile phone
Model series ......................................... 24 5
Mountin gaload .................................... 178
Multi Purpose Vehicl e(MPV) ................. 26
Multifunction displa y(on-board
comp uter) .............................................. 171
Multifunction steering wheel
But tono verview. ............................... 17 0
Multifunction steering wheel
see Steering wheel N
No zzles
see Air vents O
Occupant saf ety
see Airbag
see Pets in thev ehicle
see Restra int sy stem
see Seat belt
Odome ter
see Displa ytotal dis tance (trip menu)
Oil see Engine oil
On-boar dcom puter .............................. 17 0
Ad justing thes tationar yheater/
ve ntilation ......................................... 107
Assi stanc egraphic men u................. .172
Diesel pa rticulat efilter load display
.......................................................... 12 0
Displ aying thes ervice due dat e........ 185
Menus overview. .............................. 17 0
Multifunction displa y........................ 171
Operating ......................................... 17 0
Service menu .................................... 172
Settings menu ................................... 174
Tr ip men u......................................... .173
On-boar ddiagnostics inter face
see Diagno stics connection On-boa
rdelectronics
Engine electronic s........................... .244
No tes. ............................................... 24 4
Tw o-w ayradios .................................2 44
Open-source software ........................... 29
Opening and closing thel oc ka ble
compartment abo vethew indshield .....78
Opening thec up holder in ther ear
passenger compa rtment ....................... 78
Opening/closing theh ood .................. 185
Operating fluids
Ad ditives (fuel) .................................2 48
Brak efluid ........................................ 253
Coolant (engine) .............................. .254
DEF .................................................. 250
Engine oi l.......................................... 251
Fu el (diesel) ...................................... 24 8
Fu el (gasoline) ..................................2 48
No tes. ............................................... 247
Wi ndshield washer fluid .......... .254,255
Operatin gInstructions (vehicle
equipment) .............................................22
Operating saf ety
Chan gesint he engine po werout‐
put ...................................................... 25
Declaration of conformity (vehicle
components that recei veand/or
transmit radio wav es) .........................24
Declaration of conformity (wireless
ve hicle components) .......................... 24
Information ......................................... 23
Operating sy stem
On-boar dcomputer .......................... 17 0
Outsid emirro rs ...................................... 97
fo lding in/out .................................... .97
Setting ................................................ 97
Setting options ................................... 16
Overhead control panel Adjusting thei nterior lighting .............87
Overvie w............................................. 11 P
Pa int (cleaning instructions) ...............194
Pa int code ............................................ .245
Pa rk position
Engaging ........................................... 12 3
Engaging au tomatically .................... .123
Pa rking Assis tPARKTRONIC
Driv eAwayA ssist ............................. 15 9 304
Index

Switching on
thep ower supply or
th ei gnition ....................................... 109
St arting
see Vehicle
St arting assi stance
see Jump -star tconnection
St arting-o ffaid
see Hill star ta ssist
St ationar yheating
Problems .......................................... 108
St ationar yheating/ventilation
Ad justing (on-board computer) ......... 107
St ationar yheating/ventilation
see Auxilia ryheating
see Hot-water auxiliary heater
Ste ering wheel ...................................... 17 0
Ad justing ............................................ 76
Buttons ............................................. 17 0
St opping thea larm (ATA ) ...................... .62
St ow agea reas
see Stow ages pace
St ow agec om partments
see Stow ages pace
St ow ages pace ....................................... 77
Armres t.............................................. 77
Cen terc onsole ................................... 77
Cockpit .............................................. .77
Doo r................................................... 77
Glasse scompartment ........................ 78
Glo vebox. .......................................... 77
Sulfur content ....................................... 24 8
Summer tires ........................................2 15
Switching air-recirculation mode
on/off ....................................................1 04
Switching on ignitio n(start/s top
button) .................................................. 109
Switching seat heating on/off ..............76
Switching synchronization function
on/of f(control panel) .......................... 103
Switching theA /C function on/off ....102
Switching ther ear window
defros tero n/off ................................... 104
Switching thew indshield heater
on/off .................................................... 104T
Ta ilpipes (care) .................................... .195 Ta
nk capacity
Fu el .................................................. 250
Re ser ve(fuel) ...................................2 50
Ta nk content
DEF. .................................................. 251
Te ch nical data
Information ....................................... 24 4
No tes( trailerh itch) .......................... 256
Ti re pressur emonitor .......................2 24
Ve hicle identification plat e............... 24 5
Te lephone
Wi reless chargin g(mobile phone) ...... 82
Te mp eratur egrade ............................... 226
Ti e-d owne yes ...................................... .181
Ti re and Loading Information plac‐
ard ........................................................ .224
Ti re Identification Numbe r(TIN) ......... 227
Tir einfor mation table .......................... 224
Tir elabeling .......................................... 226
Characteristic s................................. 228
DO T,Tire Identification Number
(TIN) ................................................. 227
Load inde x........................................ 228
Load-bearing capacity ...................... 228
Maximu mtirel oa d. .......................... 228
Maximu mtirep ressu re.................... 228
Overvie w.......................................... 226
Size designation ............................... 228
Spee drating ..................................... 228
Te mp eratur egrade ........................... 226
Ti re qu alitygrades ............................ 226
Tr action grade .................................. 226
Tr ead wear grade .............................. 226
Ti re load (maximum) ............................ 228
Ti re pressure
Checking (tire pressur emonitoring
sy stem) ............................................ 223
Maximum ......................................... 228
No tes. ............................................... 217
Re startin gthe tir epressur emoni‐
to r. ................................................... 223
Ti re pressur emonitoring sy stem
(function) .......................................... 221
Ti re pressur etable .................... 218, 221
Ti re pressur emonitor
Checkin gthe tir epressur e............... 223
Checking thet iret emperatur e......... 223
Fu nctio n........................................... 221
Re startin g....................................... .223
Te ch nica ldata. ................................. 224
Tir ep ress uret able ...................... .218,2 21 Index
307

Tr
im element (care) .............................. 197
Tr ip
Displa ytotal dis tance ....................... 173
Menu (on-boar dcomputer) ............... 173
Tr ip computer
Re setting. ......................................... 174
Showing ............................................ 173
Tr ip distance ........................................ .173
Showing ............................................ 173
Tr ip odom eter
Re setting. ......................................... 174
Tr ip odom eter
see Trip dis tance
Tu rn signal light
Ad ditional tur nsignal light (all-
wheel driv evehicles) .......................... 91
Tw in co-driver's seat .............................. 71
Tw o-w ayradio telephone
see Mobile phone
Tw o-w ayradios
Fr equencies ...................................... 24 4
Ins tallation no tes. ............................. 24 4
Tr ansmission output (maximum )......2 44 U
Un locking setting .................................. .47
Un locking/locking
Swit ching automatic lockin gfea‐
tur eo n/off. ........................................ 50
Unl ockin gand opening front doors
from inside ........................................ .49
USB soc ketint he rear passenger
comp artment .......................................... 81
Using asun visor .................................... 98
Using kickdown .................................... 124V
Ve hicle ................................................... 11 0
Cor rect us e........................................ 26
Dat arecording ................................... 27
Diagno stics connection ...................... 25
Equipmen t......................................... .22
Limited Warrant y............................... .27
Locking (auto matic) ............................ 50
Locking/unlocking (emergency key) .. 50
Lo we ring .......................................... 238
Maintenance ...................................... 23
Notifying problems ............................. 26
Pa rking (s tart/s topb utton) .............. 14 0
Pa rking forane xtende dperio d........ 14 4 QR code
rescue car d.......................... 27
Qualified specialis tworks hop .............25
Ra ising ............................................ .235
Re gistration ........................................25
St artin g(in emer gency operation
mode) ............................................... 11 0
St artin g(start/ stop button) .............. 11 0
Switching on po wersupply (s tart/
st op button) ...................................... 109
Un lockin g(from inside) ...................... 49
Ve ntilating (co nvenience opening) ...... 60
Ve hicl ecom ponents that receive
and/or transmit radio wave s(decla‐
ra tio nofc onform ity) .............................. 24
Ve hicl ecom ponents whic hreceive
and/or transmit radio waves
Declaration of conformity ................... 24
Ve hicl edata
Ve hicle height ..................................2 55
Ve hicle lengt h................................... 255
Ve hicle widt h.................................... 255
Wheelbase ........................................2 55
Ve hicl edata memory
Electronic control units ...................... 27
Service pr ovider s............................... 28
Ve hicl edata storage
Event data recorder s.......................... 29
Ve hicl edimensions .............................. 255
Ve hicl eidentification number
see VIN
Ve hicl eidentification plate
EU general operating pe rmit num‐
ber .................................................... 24 5
Gross axle weight rating ................... 24 5
Pa int code ........................................ 24 5
Pe rm issible gross mass .................... 24 5
VIN ................................................... 24 5
Ve hicl eidentification plate
see Mode lseries
Ve hicl ekey
see Key
Ve hicl elevel
Lo we ring ........................................... 12 9
Ra ising .............................................. 12 9
Ve hicl em aintenance
see ASS YSTP LUS
Ve hicl eoperation
Outside theU SAor Canada ................22
Ve hicl etool kit .............................. 210, 212 Index
309

DO
T,Tire Identification Number
(TIN) ................................................. 227
Flat tir e............................................. 201
Ins talling .......................................... .237
Load inde x........................................ 228
Load-bearing capacity ...................... 228
Maximu mtirel oad ........................... 228
Maximu mtirep ressur e.................... 228
Noise ................................................ 215
No tesoni nstalling ............................ 231
Overvie woftirel abeling .................. .226
Re moving ........................................ .237
Re placing .................................2 31,2 34
Re startin gthe tir epressur emoni‐
to r. .................................................. .223
Ro tating ............................................ 233
Selecting .......................................... 231
Size designatio n............................... 228
Sno wchains .....................................2 16
Spee drating ..................................... 228
St oring ............................................. 234
Te mp eratur egrade ........................... 226
Ti re and Loading In form atio nplac‐
ar d. .................................................. .224
Ti re pressur e(notes) .........................2 17
Ti re pressur emonitoring sy stem
(function) .......................................... 221
Ti re pressur etable .................... 218, 221
Ti re qu alitygrades ............................ 226
Tr action grade .................................. 226
Tr ead wear grade .............................. 226
Un usual drivin gcharacteristics .........2 15
Wi ndo wcurtain airbag .......................... 35
Wi ndo ws
see Side window
Wi ndo ws(care) .................................... .195
Wi ndshield ..............................................95
Re placing thew iper blades ................95
Re placing thew iper blades (WET
WIPER SYSTEM) .................................. 96
Wi ndshield
see Windshield
Wi ndshield washer fluid
Information ...................................... 255
Wi ndshield washer fluid (no tes) ......... 254
Wi ndshield wipers
Re placing thew iper blades ................95
Re placing thew iper blades (WET
WIPER SYSTEM) .................................. 96
Switching on/o ff................................ 95
Wi nter driving (sno wchains) .............. .216 Wi
nter tires ...........................................2 16
Setting apermanent speed limita‐
tion ................................................... 15 2
Wi per blades
Ca re ................................................. 19 5
Re placing (rear window) .....................97
Re placing (WET WIPER SYSTEM) ........ 96
Re placing (windshield) ........................ 95
Wire less central locking ........................24
Wire lesscharging
Fu nction/no tes. .................................82
Mobile phone .....................................82
Wo rkshop
see Qualified specialis tworks hop Index
311