2020 MERCEDES-BENZ SPRINTER service

Yo
ur Operatin gInstr uctions Ve
hicl edocument walletint hevehicle
Her eyou can find informatio nonoperation, service workand theg uarantee for
yo ur vehicle in printed form. É9075841706xËÍ
9075841706
Order no. T90 702011 3P artn o. 90 75841706 Editio nB-2020 Spri
nter
Operating Instructions
Merce des-BenzSprinter Operating Instructions

Symbols
..................................................... 4At
ag lance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter. ...................................... 8
Overhead control panel .............................. 11
Doo rcontrol panel .................................... .16
Emergencies and breakdowns ................... 18Genera
lnotes .......................................... 20
Environmen talp rotection .......................... 20
Mercedes-Benz Genuine Parts. ..................20
No tesa bout attachments, add-on
equipment, ins tallation sand con ver‐
sions .......................................................... 21
Operating Instructions ...............................22
Service and vehicle operation ...................22
Operating saf ety. ...................................... .23
Decla rations of conformity ........................ 24
Diagno stics connection ............................ .25
No tesonc hanges tothee ngine output ..... 25
Qualified specialis tworks hop .................... 25
Ve hicle registration ................................... 25
Cor rect us eoft hevehicle .........................26
Multi Purpose Vehicle ................................ 26
Information on problems wit hyour
ve hicle .......................................................26
Re portin gsafet yd efects ............................ 26
Limited Warrant y....................................... 27
QR codes forr escue car d.......................... 27
Dat astorage ..............................................27
Copyright .................................................. .29Occupant saf
ety...................................... 31
Re stra int sy stem ........................................31
Sea tbelts .................................................. 32
Airbag s...................................................... 35
Safely transporting children in the
ve hicle .......................................................36
No tesonp etsint hevehicle ......................45 Opening and closing
...............................46
SmartK ey................................................... 46
Door s........................................................ 49
Sliding doo r................................................ 51
Electric sliding door ................................... 52
Re ar-en ddoor s......................................... .55
Pa rtition sliding door ................................ .56
Electrica lstep. ........................................... 57
Sid ew indo w. ............................................. 58
Anti-thef tprotection ..................................61 Seats and
stowage .................................. 64
Cor rect driver's sea tposition .................... 64
Seats ......................................................... 64
Ad justing thes teering wheel ......................76
St ow agea reas .......................................... .77
Bottle holder .............................................. 78
Cup holder ................................................ .78
Ashtr ayand cigar ette lighter .................... .79
Soc kets ..................................................... 80
Wi relessl ycharging them obile phone
and coupling wit hthe exterior antenna ..... 82
Ins talling or removing thef loor mats ......... 83 Light and vision
....................................... 84
Exterio rlighting ......................................... 84
Ad justing thei nterior lighting .................... 87
Changin gbulbs .......................................... 90
Wi ndshield wipe rs..................................... 95
Mir rors ....................................................... 97
Using sun visor s........................................98 Climat
econtrol ....................................... 99
Overvie wofclimatecontrol sy stems ......... 99
Operating climat econtrol sy stems ..........1 01
Operating air vents .................................. 104
Au xilia ryheating ...................................... 105
Operating cargo compartment ventila‐
tio n.......................................................... 108 Drivin
gand pa rking .............................. 109
Driving .................................................... .109
Batter ymains witch................................. 12 0
Au tomatic transmission ........................... 12 2
All-whee ldrive ........................................ .124
DSR (Downhil lSpeed Regulation) ............ 12 6
Electroni cleve lcontrol ............................ 12 8
Re fueling ................................................ .133
Pa rking .................................................... 14 0
Driving and driving sa fety sy stems ..........1 45
Wo rkmode ............................................. .167
Tr ailer operation ...................................... 16 8 Instrument Displa
yand on-board
compu ter............................................... 174
Overvie wofInstrument Displa y............... 174
Overvie wofthe buttons on thes teer‐
ing wheel .................................................1 75
Operating theo n-boar dcomputer ........... 175
Overvie wofthe displa yson them ulti‐
function displa y........................................1 76
Setting thei nstrument lighting ................1 772
Contents

Menus and submenus ..............................
17 7Mercede
sPRO ....................................... 18 2
Information aboutM ercedes PRO
(Mercedes me) ........................................ 182
Information aboutM ercedes PROcon‐
nect (Mercedes me connect) ................... 182
Callin gthe Mercedes-Benz Cus tomer
Center using them ultimedia sy stem .......1 82
Making acall via theo verhead control
panel .......................................................1 83
Informatio nonthe breakdown assis‐
ta nce cal lvia theo verhead control
panel .......................................................1 83
Giving permission ford atat ransfer ......... 183
Tr ans ferred dat aduring aservice call ...... 183 MBUX multimedia sy
stem .................... 18 5
Overvie wand operation ........................... 185
Sy stem settings ....................................... 191
Ve hicle information ..................................1 93
Te lephon e............................................... .194
Media ...................................................... 201
Ra dio .......................................................2 05
Sound ...................................................... 206 Tr
anspo rting .......................................... 207
No tesonl oading guidelines .................... 207
Load distribution .....................................2 08
Securing loads ......................................... 208
Carr ier sy stems ........................................2 10
Using thei nterior roof car rier sy stem .......2 11
Placing aload on thew heel ar ch............. 213 Maintenanc
eand care .......................... 214
ASS YSTP LUSs ervice inter vald ispla y..... .2 14
Engine compartment ............................... 214
Cleaning and car e................................... 222 Breakd
owna ssistance ......................... 228
Emergency .............................................. 228
Emergency Call Sy stem ........................... 228
Flat tir e....................................................2 30
Batter y.................................................... 230
To wing or tow- startin g............................. 236
Electrical fuse s........................................ 24 0
Ve hicle tool kit ......................................... 241
Hyd raulic jac k......................................... .242 Wheel
sand tires ................................... 244
Information on noise or unusual driving
ch aracteristic s......................................... 24 4
No tesonr egular lyinspecting wheels
and tires .................................................. 24 4
Information on driving wit hsummer
tires ......................................................... 24 4
Information on M+S tires .........................2 45
No tesons nowc hains .............................2 45
Ti re pressur e........................................... 24 6
Loading thev ehicle ................................. 253
Ti re labeling ............................................ .255
Informatio nondefinitions (tires and
loading) ................................................... 259
Changing awheel ................................... .260
Spar ewheel ............................................ 268 Te
ch nical data ....................................... 273
Information on tech nica ldata. ................. 273
On-boar delectronics ...............................2 73
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................2 74
Operating fluids and capacities .............. .276
Ve hicle dat a............................................. 284
Tr ailer hit ch............................................. 285
Lashing points and car rier sy stems ......... 289 Displa
ymessages and warning and
indicator lamps ..................................... 291
Displa ymessages .................................... 291
Indicator and warning lamps .................... 311 Index
...................................................... 322 Con
tents 3

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damag eduetooperating conditions and
personal driving style The pollutant emission of
thev ehicle is
directl yrelated tothev ehicle's operation.
Operat eyour vehicle in an environmentally
re sponsible manner tohelp pr otect thee nvi‐
ro nment. Please obser vethef ollowing recom‐
mendations on ope rating conditions and per‐
sona ldriving style.
Operating conditions: #
Mak esuret hat thet irep ressures are
alw aysc orrect. #
Do no ttranspor tany unnecessa ry
we ight (e.g. aroof rack whic hisnol on‐
ge rrequired). #
Obser vethes ervice inter vals.
Ar egularly serviced vehicle will contri b‐
ut etoe nvironmen talp rotection. #
Alwaysh ave maintenance workcar ried
out at aqualified specialis tworks hop.
Pe rsonal driving style: #
Do no tdepress thea ccelera torp edal
when startin gthe engine. #
Do no twarmupt he engine while sta‐
tionar y. #
Driv ecarefully and maintai nasufficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shif tgear sing ood tim eand use each
ge ar onl yupto 00C3of its maximum
engine speed. #
Switc hoffthee ngine when in stationary
traf ficf or ap rolonged time. #
Driv einaf uel-efficient manne r.Pay
attention totheE CO displa yfor afuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended tore-us ea nd recycle sub stan‐
ces ins tead of immediatel ydisposin gofthem.
The releva nt environmental guideline sand regula‐
tions ser vetoprotect thee nvironmen tand
should be follo we dc arefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damag ecaused bynotu sing recycled
re conditione dcomponents Mercedes-Benz
AGoffers recycled recondi‐
tione dcomponents and pa rtsw itht he same
qu ality as ne wparts .The same entitlement
from theL imited Warrant yisv alid as forn ew
parts. #
Recycled reconditione dcomponents
and pa rtsf romM ercedes-Benz AG. *
NO
TEThe ef fectivenes softherestra int
sy stems can be impaired byinstalling
accessor yparts, per form ing repair sor
we lding operations Airbags, Emer
gency Tensioning Device sas
we ll as control unit sand sensor sfor the
re stra int sy stems can be ins talled in thef ol‐
lowing areas of thev ehicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do no tins tall an yaccessories suc has
audio sy stems in these areas. #
Do no tperform repair sorw elding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialis tworks hop. If
yo uu se parts ,tires, wheel sorsafet y-re leva nt
accesso ries whic hhaven otbeen appr ovedby
Mercedes-Benz,t he operating safetyoft hevehi‐
cle ma ybejeopardized. Saf ety-re leva nt sy stems,
e.g. theb rake system, ma ymalfunction. Onl yuse
Mercedes-Benz Genuine Partsorp arts of equal
qu ality .Use onl ytires, wheels and accesso ries
th at ar eappr ove dfor your vehicle model.
Mercedes-Benzt estsgenuine pa rts, con version
parts and accessor yparts that ha vebeen
appr ovedfor your vehicle model forr eliability,
saf etya nd suitabilit y.Despit eongoing ma rket 20
General no tes

re
sear ch,wea reunable toasses sother parts.
We therefor eaccep tnor esponsibility fort he use
of suc hparts in Mercedes-Benz vehicles, even if
th ey have been of ficially appr ovedori ndepend‐
ently appr oved byatesting center.
In some other countries, cer tain parts ar eonly
of ficially appr ovedfor ins tallation or modification
if th ey comply wi thlegal requirements. All
Mercedes-Benz Genuin eParts satisf ythese
re qu irements. Mak esuret hat all parts ar esuita‐
ble fory our vehicle.
Alw ayss pecify thev ehicle identification number
(VIN) and thee ngine number when ordering
Mercedes-Benz Genuine Parts( / pag e274). Note
sabout attachments, add-on equip‐
ment, installations and con versions
Fo rs afet yr easons, ha veadd-on equipmen tpro‐
duce dand ins talled in acco rdanc ewitht he valid
Mercedes-Benz body/equipmen tmountin gdirec‐
tives. These body/equipmen tmountin gdirectives
ensur ethat thec hassi sand add-on equipment
fo rm one unit and that theg reates tpossible le vel
of operational and driving saf etyisa chieve d.
Bo th vehicle manufacturer sand body manufac‐
turer smusta lway se nsur ethat thep roducts they
manufactur ecome int ocirculation only in asafe
st at ea nd do no tpose an yrisk stop eople. Other‐
wise, ther em aybe consequences under civil,
criminal or public la w.All manu facturer sare
re sponsible fort he products that they have man‐
ufactured. Manufacturer sofattachments, add-on
equipment, ins tallation sand con versions must
guarantee complianc ewithD irective
2001/95/E Congeneral product saf ety.
Mercedes-Benz recommends thef ollowing proce‐
dur efor saf etyr easons:
R Do no tmakea nyother changes tothev ehi‐
cle.
R Obtain appr oval from thed ealer named on
th ei nside title pag eintheeve nt of deviations
from thea ppr ove dbody/equipment mounting
directives.
Ac cep tance testsp erform ed bypublic test bodies
or of ficia lapp rova ls do no trule out saf etyr isks.
Obser vethei nformation about Mercedes-Benz
Genuine Parts( / pag e20).
% Yo
uc an obtain fur ther information at aquali‐
fi ed specialis tworks hop. &
WARNING Risk of accident and injur yin
th ee vent of inco rrect con versions or
ch anges tothev ehicle
Con versions or changes tothev ehicle can
impair thef unction of sy stems or compo‐
nents.
As aresult, they ma ynol onger function as
intended and/or endanger theo perating
saf etyoft hevehicle. #
Alwaysh ave conversions or changes to
th ev ehicle made at aqualified work‐
shop. If
yo ui ntend tomak echanges to yourvehicle,
Mercedes-Benzu rgentl yrecommends con tacting
th ed ealer ,who will giv eyou all thei nformation
yo un eed. Ther emaybe acharg efor this service.
If body manufacturer sand dealer smakem odifi‐
cations that af fect thef ina linspection of the
engine, vehicle or equipment, they mus taccept
sole responsibility fort he vehicle. This also
appliestom arking and documenting thev ehicle
parts af fected bythec hanges that they make.
Yo ua re re sponsible forc ertifying and pr oviding
ev idenc ethat thef ollowing condition sareme t:
R The vehicle complies wit hallre leva nt stand‐
ards and regulations that ar eaffected bythe
modification.
R The modified vehicle still meets thev ehicle
saf etys tandards and emission regulations.
R The modification does no timp air thes afet yof
th ev ehicle.
Mercedes-Ben zisnotresponsible fort he final
inspection, product liability or warrant yclaims
re sulting from modification. This applies fort he
fo llowing points:
R them odified components or sy stems
R ther esultant violatio nofemission regulations
or vehicle saf etys tandards
R all consequences resulting from them odified,
less saf eorevenf aulty vehicle
Mercedes-Benza ccepts noresponsibility as final
manu facturer or fort he resultant product liability.
Even seemingly minor changes tothev ehicle,
suc hasa ttaching aradiator grill in winter ,are not
permitted. Do no tcover ther adiator .Donotuse
an yt hermal mats, insect pr otection co vers etc.
Otherwise, thev alues of thev ehicle's diagnostic
sy stem will be dis torted. Some of these values General no
tes21

ar
ep resc ribed bylawa nd mus tbecorrect at all
times.
The factor yequipst he vehicle wit hawooden or
plastic cargo compartmentf loor;this is an inte‐
gral par tofthevehicle stru cture. If youh avet he
carg ocompa rtment floor remo ved, thev ehicle
body ma ybedamaged. Load securing will then
be impaired and them aximum loading capacity
of thet ie-down points will no longer be guaran‐
te ed. Therefore, do no thave thec argo compart‐
ment floor remo ved.
Note sont he partition
Wi thout apartition ,vehicles that ar eappr ove das
commercial vehicles (N1 ,N2) do no tfulfill
ISO 27956, whi chdescribes thee quipment for
properly securing aload in deliver yvehicles. If
th ev ehicle is used totranspo rtgoods, retrofitting
th ep artition is stronglyrecommended ,asprop‐
erly secu ring thel oad in vehicles without aparti‐
tion will alw aysbeac omplexoperation. Operating Instructions
These Operating Instructions describe all models,
as well as standar dand optional equipmen tof
yo ur vehicle that wa sa vailable at thet ime of
going topress. Countr y-specific dif fere nces are
possible .Notet hat your vehicle ma ynotbe
equipped wit hall functions described. This is also
th ec ase fors ystems and functions releva nt to
saf ety. Therefore, thee quipment on your vehicle
ma ydiffe rf romt hat in thed escriptions and illus‐
trations.
The original pur chase agreement documen tation
fo ry our vehicle contains alistofa llth es ystems
in your vehicle.
Should youh ave anyq uestions concerning equip‐
ment and operation, consult an authorized
Mercedes -Benz Center.
The Operating Instruction sand Maintenance
Bookle tare impor tant documents and shoul dbe
ke pt inthev ehicle.
Note onvehicles whic hareequipped bybody
manu factu rers
Alw ayso bser vetheb ody manufacturer's Operat‐
ing Instructions. Youc oul do therwise failto rec‐
ognize dangers. Servic
eand vehicl eoperation Wa
rranty The Limi
tedW arrant yf or your vehicle is in
accordance wit hthe warrant yterms and condi‐
tions in theS ervice and Warrant yInforma tion
booklet.
Yo ur authorize dMercedes-Ben zCenter will
re place and repair all factor y-ins talled parts in
acco rdanc ewitht he term soft hefollowing war‐
ra nty term sa nd conditions:
R NewV ehicle Limited Warranty
R Exhaus tSystemW arranty
R Emissio nSystems Warranty
R California, Connecticut ,Maine, Massachu‐
setts, Ne wYork, Pe nnsy lvania ,Rhod eIsland
and Verm ont Emission Control Sy stem War‐
ra nty
R StateW arrant yE nforcement La ws("Lemon
La ws ")
Re placement parts and accessories ar ecovered
by theM ercedes-Benz Partsa nd Accessories
Wa rranties.
Thes eareavailable at an yauthorize dMercedes-
Ben zCenter.
% Should
youl ose your Servic eand Warranty
In fo rm atio nbooklet, ha vean authorized
Mercedes-Ben zCenter ar rang ef or areplace‐
ment .The ne wService and Warrant yInfor‐
mation bookle twillbep ostedtoy ou. Ve
hicl eoperation outside theU SAor Canada When
youa retra veling abroad wit hyour vehicle,
obser vethef ollowing points:
R service points or replacement parts ma ynot
be available immediatel y.
R unleaded fuel forv ehicles wit hacatalytic
con verter ma ynotbe available. Leade dfuel
can cause damag etothe catalytic con verter.
R thef uel ma yhave aconsiderabl ylower
octane number .Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models ar eavailable in
Europe thro ugh theE uropean Deliver yProgram.
Fo rm orei nformation, please consult an author‐
ized Mercedes-Benz Center ,orwrite to one of the
fo llowing addresses:
In theU SA: 22
General no tes

Daimle
rVANS US A,LLC
EuropeanD eliveryDepartment
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
EuropeanD eliveryDepartment
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Main
tenance information Yo
ur cus tomer service advisor willr ecordevery
service fory ou in theS ervice and Warrant yInfor‐
mation booklet. In
fo rm ation on Roadside Assistance Ro
adside Assis tance of fers tech nica lhelpint he
eve nt of abreak down. Your calls tothet oll-free
Ro adside Assis tance Hotline ar eanswe redbyo ur
agents 24hour sad ay,3 65 da ysay ear.
1-8 77-762-826 7(USA)
1-800-387-0 100( Canada)
Yo uc an find fur ther information in theR oadside
Assis tance brochu re(USA) or the" Roadside
Assis tance" section in theS ervice and Warranty
bookle t(Canada). Youw illfind bo thinthev ehicle
document wallet. Information on
changing address or owner In
thee vent of achang eofa ddress, please send
us the" Notification of Address Change" in the
Service and Warrant yInforma tionb ookle torsim‐
pl yc all theC ustomer Assis tance Center (USA) at
th eh otline number 1-8 77-762-826 7orCustomer
Service (Canada) at 1-800-387-0 100. This way,if
necessar y,we can reac hy ou in atimel yfashion.
If yo us ellyour Mercedes, please lea vethee ntire
literatur einthevehicle so that it is available to
th en exto wne r.If yo uh ave purchased aused
ve hicle, please send us the" Notification of Pur‐
ch ase of Used Car" in theS ervice and Warranty
In fo rm atio nbookle torcalltheC ustomer Assis‐
ta nce Center (USA) at theh otline number
1-8 77-762-826 7orCustomer Service (Canada) at
1-800-387-0 100. Po
ssible danger due tosubstances haza rdous
to health In compliance wit
hProposition 65 ("P rop65"), the
fo llowing de tach able label has been added to
eac hvehicle sold in California: Operating saf
ety &
WARNING Risk of accident du etomal‐
functions or sy stem failures
If yo udon othave thep rescribed service/
maintenanc eworkora nyrequ iredrepairs
car ried out, this could result in malfunctions
or sy stem failures. #
Alwaysh ave thep rescribed service/
maintenanc eworkasw ell anyrequired
re pair scarried out at aqualified special‐
is tw orks hop. &
WARNING Risk of accident and injur yas
ar esult of incor rect modi fications to
electronic componen tparts
Modification toelectronic components, their
softwar eorwiring could impair their function
and/or thef unction of other networ kedc om‐
ponen tparts. In particular ,systems releva nt
to saf etyc ould also be af fected.
As aresult, they ma ynol onger function as
intended and/or endanger theo perating
saf etyoft hevehicle. #
Nevertamper wit hthe wiring and elec‐
tronic component parts or their soft‐
wa re. #
Yous houl dhave allworkon electrical
and electronic component scarried out
at aq ualified specialis tworks hop. Obser
vethe" Vehicle electronics" section in the
"Technical data". Gene
raln otes 23

Diagnostic
sconnection
The diagnostic sconnectio nisonly intende dfor
th ec onnection of diagnostic devices at aquali‐
fi ed specialis tworks hop. &
WARNING Risk of accident du etocon‐
necting device stothe diagnostics con‐
nection
If yo uc onnec tequipment toad iagnostics
connectio ninthevehicle, it ma yaffect the
operation of vehicle sy stems.
As aresult, theo perating saf etyoft hevehicle
could be af fected. #
Only connect thev ehicle diagnostics
connection todevices whic hhaveb een
te sted wit hregar dtot heir use and are
considered safe. &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Alwaysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals. #
Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther. *
NO
TEBatter ydisch arging from using
device sconnec tedtot he diagnostics
connection Using devices at
thed iagnostics connection
drains theb atter y. #
Chec kthe charge leve loft he batter y. #
Ifth ec har geleve lisl ow,char getheb at‐
te ry,e .g. bydriving aconsiderable dis‐
ta nce. Connecting equipment
tothed iagnostics connec‐
tion can lead toemissions monitoring information
being reset, fore xamp le. This ma ylead tothe
ve hicle failing tomee tthe requ irements of the
next emissions inspection du ring them ain
inspection. Note
sonc hanges tothee ngine output
Output inc reases can:
R chang ethe emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf etyoft he engine is no tguaran‐
te ed in all situations.
An ytampering wit hthe engine management in
order toinc rease thee ngine output will lead to
th el oss of theN ew Vehicle Limited Warrant yand
ot her warrant yentitlements.
If yo us ellthev ehicle, infor mthe buyer of any
alterations tothev ehicle's engine output. This
ma yconstitut eapunishable of fense under
nationa llegis lation. Qualifie
dspeciali stwo rkshop
Aq ualified specialis tworks hop has then ecessary
special skills, tools and qualification stocorrectly
car ryout an ynecessar yworkony ourvehicle.
This particularly appliestos afet y-re leva nt wo rks.
Alw aysh avet he following workon thev ehicle
car ried out at aqualified specialis tworks hop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallation sand con‐
ve rsions
R workon electronic components
Mercedes-Benz recommends that youu se an
authorize dMercedes-Ben zCenter fort his pur‐
pose. Ve
hicl eregistration
Mercedes-Ben zmayask its service cen ters to
car ryout tech nica linspections on cer tain vehi‐
cles. The quality or saf etyoft hevehicle is
impr ovedasar esult of thei nspection.
Mercedes-Benz can onl yinfor myou aboutv ehicle
ch ecks if it Mercedes-Benz has your registration
data. General no
tes25