2020 MERCEDES-BENZ SPRINTER wheel

R
Fasten the load tothe tie-down eyes and dis‐
tribute the load evenly among them.
R Use tie-down eyes and fastening components
which are suitable forth ewe ight and size of
th e load. Load distribution
* NO
TERisk of damage tothefloor co ver‐
ing Excessive point loading on
the cargo com‐
partment floor or on the load area can nega‐
tively af fect the driving characteristics and
could damage thefloor co vering. #
Vehicles with rear-wheel drive: dis‐
tribu tethe load uniformly. When doing
so, ensure that theove rall cen ter of
gr av ity of the load is alw ays as low and
close tothe center as possible and
between the axles near there ar axle. #
Vehicles with all-wheel drive: distrib‐
ute the load uniforml y.When doing so,
ensure that theove rall cen ter of gr avity
of the load is alw ays as low and close to
th e center as possible and between the
axles. Fo
r Cargo Vans, buses and Passenger Vans:
R Always transport loads in the cargo compart‐
ment.
R Always place the load against the seat backr‐
ests of there ar ben chseat.
R Movelarge and heavy loads as farto wa rds
th e front of theve hicle as possible in the
direction of tra vel against there ar ben ch
seat. Stow loads flush with there ar ben ch
seat.
R Always additionally securethe load with suita‐
ble load securing aids or tie downs.
R The load must not pr otru de abo vethe upper
edge of the seat backrests.
R Transport loads behind seats that are not
occupied.
R Ifth ere ar ben chseat is not occupied, insert
th e seat belts crosswise into the seat belt
buckle of the opposite seat belt. Securing loads
Note
s on load securing &
WARNING Risk of accident and injury
due toincor rect use of the lashing stra ps
If yo u attach the lashing stra p incor rectly
when secu ring loads, thefo llowing may occur
in theev ent of abrupt changes in direction,
braking maneuver or an acciden t:
R The tie-down eyes may become de tach ed
or the lashing stra p may tear if the per‐
missible load is exceeded.
R The load cann otbe restra ined.
This may cause the load toslip, tip over or be
fl ung about, striking vehicle occupants. #
Alwayste nsion the lashing stra ps in the
proper manner and only between the
described tie-down eyes. #
Always use lashing stra ps designed spe‐
cifically forth e loads. %
Obser
vethe information relating tothe maxi‐
mum loading capacity of the individual cargo
tie-down point. If you combine various cargo
tie-down points tosecure a load, alw aysta ke
th e maximum loading capacity of thewe ak‐
est cargo tie-down point into account. During
maximum full- stop braking, forc es may act
which can multiply thewe ight of the load.
Alw ays use se veral cargo tie-down points to
distribute and spread the load. Spread the
load evenly between the cargo tie-down
points or tie-down eyes.
Alw ays obser vethe operating instructions or the
lashing stra p manufacturer's instructions forthe
operation of the lashing stra p.
Obser vethe information relating tothe maximum
loading capacity of the cargo tie-down points
(/ page 353).
As the driver, you are responsible for ensuring the
fo llowing:
R The load is secured against slipping, tipping,
rolling or falling off.
Ta ke usual traf fic conditions as well as swerv‐
ing or full brake application and bad roads
into account.
R The applicable requ irements and guidelines
re lating toload-securing practices are met.
If th is is not the case, this may con stitute a
punishable of fense, depending on local legis‐ 272
Transporting

lation and any ensuing consequences.
Obser
vecountr y-specific la ws.
Make sure that the load is secure before every
jou rney and at regular inter vals during a long
journe y.Ad just the load securing as necessar y.
Information on how tosecure loads cor rectly can
be obtained from the manufacturers of load
securing aids or tie downs for load-securing, for
ex ample.
When securing loads, obse rveth efo llowing:
R Fill spaces between the load and the cargo
compartment walls or wheel wells. Forth is
purpose, use rigid load securing aids, such as
we dges, wooden fixings or padding.
R Attach secured and stabilized loads in all
directions.
Use the cargo tie-down points or tie-down
ey es and the loading rails in the cargo com‐
partment or on the load sur face.
Only use tie downs, such as lashing rods, lock
ro ds or lashing nets and lashing stra ps, which
has been tested in accordance with cur rent
st andards (e.g. DIN EN). Alw ays use the cargo
tie-down points closest tothe load; pad sharp
edges.
Loads, and heavy loads in particular, should
preferably be secured using the tie-down
ey es.
% Yo
u can obtain tie downs tested in accord‐
ance with cur rent standards (e.g. DIN EN)
from any specialist company or from a quali‐
fi ed specialist workshop.
Note s onthe pa rtition
Wi thout a partition, vehicles that are appr oved as
commercial vehicles (N1, N2) do not fulfill ISO
27 956, whi chdescribes the equipment for prop‐
erly securing a load in deli very vehicles. If the
ve hicle is used totranspo rtgoods, retrofitting the
partition is stro ng lyrecommended, as prope rly
securing the load in vehicles without a partition
will alw ays be a complex operation.
% Yo
u must not store anything in the area
between the back of the seats and the parti‐
tion. Overview of cargo tie-down points
Cargo tie-down points (e
xample:Passenger
Va n)
1 Tie-down eyes Cargo tie-down points (e
xample: Cargo Van
without loading rails)
1 Tie-down eyes
Secure loose loads with an appr oved lashing net
or a tarp s.
Alw aysfast enthe lashing net or tarp toall availa‐
ble cargo tie-down points. Make sure that thefa s‐
te ning hoo ksare secured against acciden tal
opening.
If yo ur vehicle is equipped with loading rails in
th e cargo compartment floor, you can place lash‐
ing rods directly in front of and behind the load.
The lashing rods directly absorb the po tential
shi fting forc es.
Securing loads on the cargo compartment floor
by lashing them down is only recommended for Tr
ansporting 273

#
Turn thering of cargo tie-down ring B until it
is pa rallel tothe longitudinal axis of cargo tie-
down ring C. #
Hold cargo tie-down ring C between the
index finger and middle finger and place your
th umb thro ugh thering of cargo tie-down ring
B and onto the cent ral pressure point. #
Use your thumb topush the locking pin down
as far as it will go. #
Push cargo tie-down ring C near the load
th ro ugh the notches on rack rail2 and mo ve
it appr oximately 0.5 in (12 mm). #
Remo veyour thumb from the pressure point
and slide cargo tie-down ring C until it
engages. #
Turn thering of cargo tie-down ring B until it
is pe rpendicular tothe longitudinal axis of
cargo tie-down ring C.
Cargo tie-down ring C is secu red.
Re moving cargo tie down rings #
Turn thering of cargo tie-down ring B until it
is pa rallel tothe longitudinal axis of cargo tie-
down ring C. #
Grip cargo tie-down ring C as described
ab ove under ins talling and use your thumb to
push the locking pin down as far as it will go. #
Slide cargo tie-down ring C and pull it down
and out thro ugh the notches of rack rail2.
At taching the head lashing &
WARNING Risk of inju rydue toincor‐
re ctly secu red loads
When the hooks on the head lashing are
attached totherings of the sliders, the slid‐
ers could come loose. The load may come
loose, fall down and injure people, for
ins tance when they enter or load and unload
th e cargo compartment. #
Only atta chthe hooks on the head lash‐
ing totherings of the cargo tie-down
ri ngs. %
The hoo
kson head lashing 3may only be
attached totherings of cargo tie down rings
B. #
Check that the load is seated securel y. #
Toattach the head lashing: tension head
lashing 3at bo thends of load 6and
attach two hooks Aofthe head lashing to
th erings of cargo tie down rings B. Placing a load on the wheel ar
ch
Comply with the impor tant sa fety no tes under
"No tes on loading" (/ page271). #
Place the objects on wheel ar ch2 and lash
th em using tie-down eyes 1(/ page273).
% A wheel arch may be subjec
tedto a load of
330 lb (150 kg). Tr
ansporting 277

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service message byusing the
back button on the left-hand side of thesteering
wheel.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop, e.g. an authorized Mercedes-
Benz Center. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button on
th e left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board com‐
puter(/ page176) Ca
rrying out maintenance workregular ly *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Always obser vethe prescribed service
inter vals. #
Always ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed more of tenth an presc ribed if the
ve hicle is operated under arduous conditions or
increased loads. Examples of arduous operating conditions:
R Regular city driving with frequent intermedi‐
ate stops
R Mainly short-dis tance driving
R Frequent operation in mountainous terrain or
on poor road sur faces
R When the engine is of ten le ftidling for long
periods
R Operation in particula rly dusty conditions
and/or if air-reci rculation mode is frequently
used
In these or similar operating conditions, ha vethe
interior air filter, engine air cleaner, engine oil and
oil filter etc. changed more frequently. If theve hi‐
cle is subjected tohigher loads, the tires must be
ch ecked more frequentl y.Yo u can obtain fur ther
information at a qualified specialist workshop. Battery disconnection periods
The ASS
YST PLUS se rvice inter val display can
only calculate the service due date when the
battery is connected. #
Notedown the service due date displa yed on
th e Instrument Display before disconnecting
th e battery (/ page278). Engine compa
rtment Opening and closing the hood
&
WARNING Risk of accident if the engine
hood is unlatched while driving
An unloc ked engine hood may open up when
th eve hicle is in motion and block your vie w. #
Never unlatch the engine hood while
driving. #
Before every trip, ensure that the engine
hood is latched. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. 278
Maintenance and care

Obser
vethefo llowing no tes: Note
s on cleaning and car eAvoiding paintwork damage
Pa int
R
Insect remains: soak with insect
re mo ver and then wash off.
R Bird droppings: soak with water and
th en wash off.
R Remo vecoolant, tree resin, oils,
fuels and greases: rubge ntly wi th a
clo thsoaked in petroleum ether or
lighter fluid.
R Brake fluid: wash off with water.
R Tarst ains: use tarre mo ver.
R Wax: use a silicone remo ver. R
Do not af fix st icke rs,fi lms or similar.
R Remo vedirt as soon as possible.
Mat tefinish
R
Only use care products appr ovedfor
Mercedes-Benz. R
Do not polish theve hicle and alloy
wheels.
R Do not use a wash program that
ends with a hot wax treatment in
au tomatic car washes.
R Do not use paint cleaners, buf fing or
polishing products, or gloss preserv‐
ers, e.g. wax.
R Have paint repairs car ried out in a
qu alified specialist workshop onl y. Note
s onthe care of vehicle parts &
WARNING Risk of entrapment if the
windshield wipers are swit ched on while
th e windshield is being cleaned
If th e windshield wipers are set in motion
while you are cleaning the windshield or
wiper blades, you can be trapped bythe wiper
arm. #
Always switch off the windshield wipers
and the ignition before cleaning the
windshield or wiper blades. &
WARNING Risk of bu rning from theta il‐
pipe or tailpipe trim
The tailpipe and tailpipe trim can become
ve ry hot. If you come into con tact wi th these
car parts, you could burn yourself. #
Always be particularly careful when in
th e vicinity of theta ilpipe and tailpipe
trims and supervise children very
closely when in this area. #
Before any con tact, allow the car parts
to cool down. 288
Maintenance and care

Obser
vethefo llowing no tes: Note
s on cleaning and car ePreve nting damage totheve hicle
Wheels/rims Usewate r and acid-free wheel cleaner. R
Do not use acidic wheel cleaners to
re mo vebrake dust. Otherwise, wheel
bolts and brake components may be
damaged.
R Toavo id cor rosion of brake discs and
brakepads, drive for a few minutes
af te r cleaning before parking the
ve hicle. The brake discs and brake‐
pads warm up and dry out.
Wi ndo ws
Clean wind owsinside and outside with a
damp clo thand with a cleaning agent
re commended for Mercedes-Benz . Do not use dry clo
ths or abrasive or sol‐
ve nt-based cleaning agents toclean the
inside of windo ws.
Wi per blades
Carefully clean thefo lded-a way wiper
blades with a damp clo th.Do not clean
the wiper blades too of ten.
Ex terior
lighting Clean
the lenses with a wet sponge and
mild cleaning agent, e.g. car sha mpoo. Only use cleaning agents or clo
ths suita‐
ble for plast ic lenses.
Sensors Cleanthe sensors in the front and rear
bumper and in thera diator grill with a
soft clo thand car shampoo. When using a po
werwa sher, keep a min‐
imum dis tance of 11.8 in (30 cm).
Re ar view
camera and
360° Cam‐
era Use clean
water and a soft clo thtoclean
th e camera lens. Do not use a po
werwa sher.
Tr ailer hitch
R
Remo vetraces of rust on the ball,
e.g. with a wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, lightly oil or grease
th e ball head.
R Obser vethe no tes on care in the
trailer hitch manufactu rer's operat‐
ing instructions. Do not clean
the ball neck with a po wer
wa sher or sol vent.
Sliding door R
Remo vefore ign objects from the
vicinity of the contact plates and
contact pins of the sliding door.
R Clean the contact plates and contact
pins with a mild cleaning agent and a
soft clo th. Do not oil or grease
the contact plates
and the contact pins. Maintenance and care
289

Note
s on cleaning and car ePreve nting damage totheve hicle
Headliner Clean with a soft brush or dry shampoo.
Clo thseat
co vers Va
cuum up dirt such as crumbs or du st
and then use a damp microfiber clo th
and a 1% soapsuds solution toclean the
entire seat co ver.Do not spot-clean.
Use cleaning and care products recom‐
mended for Mercedes-Benz . Do not use any oil-based cleaning and
care products.
Imitation
leather seat
co vers Va
cuum up dirt such as crumbs or du st
and then use a damp cotton clo thand a
1% soapsuds solution toclean the entire
seat co ver.Do not spot-clean.
Use cleaning and care products recom‐
mended for Mercedes-Benz . Do not use a microfiber clo
th.
Do not use any oil-based cleaning and
care products.
Genuine
leather seat
co vers Re
gular lyvacuum up dirt such as
crumbs or du stand then use a damp
cotton clo thtoclean the entire seat cov‐
ers.
Fo r heavy soiling: use a leath er care
agent recommended byMercedes-Benz
fo r af tertre atment. Do not use a mic
rofiber clo th.
Do not use any oil-based cleaning and
care products.
Ste ering
wheel and
ge ar or
selecto r
le ver Clean with a damp clo
th.
Pe dals and
floo r mats Clean wi
tha damp clo th.D o not use any cleaning and care prod‐
ucts.
Ve hicle inte‐
ri or Clean with a damp clo
th.R
Do not use a po werwa sher.
R Allow theve hicle interior todry com‐
ple tely af ter cleaning.
R Do not allow liquidstopenetra teinto
ga ps or cavities.
Curtains The curtains may only be dry cleaned. Do not wash the cur tains. Maintenance and care
291

Message in
the media displa y:
SOS NOT READY :th e ignition is not on or eCall is
not available.
During an active emer gency call, 0053appears in
th e displa y.
Yo u can find more information on there gional
av ailability of eCall at: http://www.mercedes-
benz.com/connect_ecall
% If an emer
gency call is una vailable or mal‐
functioning, a message tothis ef fect also
appea rsinthe multifunction display of the
instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or Emer gency
Te nsioning Devices ha vebeen activated af ter an
accident, eCall may automatically initia tean
emer gency call.
The eme rgency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Using the SOS but ton in theove rhead con‐
trol panel: pressthe SOS button at least one
second long. #
Using voice control: UsetheVo ice Cont rol
Sy stem Call the Mercedes accident center
vo ice command (/ page189).
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz eme rgency call center
can transmit theve hicle position data toone
of the emer gency call centers.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
Ending an unin tentional emer gency call #
Select 0076onthe multifunction steering
wheel. Depress the button for se veral sec‐
onds. Tr
ansmitted data with the emer gency call
sy stem Data transmit
tedby the eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position data on thero ute
( (a few hundred me ters before the incident))
R Direction of tr avel
R Vehicle identification number
R Vehicle drive type
R Estimated number of people in theve hicle
R Whe ther Mercedes PRO connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem Breakdown assis
tance 293