2020 MERCEDES-BENZ GLS SUV service

R
vehicles with 48 V on-board electrical
sy stem (EQ boost tech nology): workon
high voltage components of the 48 V on-
board electrical sy stem
Mercedes‑Benz recommends a Mercedes‑Benz
service centre. Ve
hicle registration
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehi‐
cle checks if Mercedes-Benz has your registra‐
tion data.
It is possible that your vehicle has not yet been
re gis tere d in your name in thefo llowing cases:
R ifyo ur vehicle was not pur chased at an
authorised specialist dealer.
R ifyo ur vehicle has not yet been examined at
a Mercedes-Benz service centre. It is advisable
toregis teryo ur vehicle with a
Mercedes-Benz service centre.
Inform Mercedes-Benz as soon as possible
about any change in address or vehicle owner‐
ship. You can do this at a Mercedes-Benz service
centre, forex ample. Cor
rect use of theve hicle
If yo ure mo veany warning sticke rs,yo u or others
could failto recognise cer tain dangers. Lea ve
wa rning sticke rs in position.
Obser vethefo llowing information in particular
when driving your vehicle:
R the saf ety no tes in this manual
R tech nical da taforth eve hicle
R traf fic ru les and regulations
R laws and saf etyst andards per taining to
mo torve hicles Information on
the REACH regulation
EU and EFTA countries onl y:The REA
CHregulation (Regulation (EC) No.
19 07 /2006, Article 33) stipulates a duty tosup‐
ply information about subs tances of very high
concern (SVHCs).
Mercedes‑Benz AGacts tothe best of its know l‐
edge topreve ntthese SVHCs from being used
and toenable cus tomers tosafely handle these
subs tances. The reare SVHCs known to
Mercedes‑Benz AG, according tosupplier infor‐
mation and internal product information, found
in individual co mponents of this vehicle in quan‐
tities of over 0.1 percent byweight.
Fu rther information can be obtained at thefo l‐
lowing addresses:
R https://reach.daimler.com/de/home/
R https://reach.daimler.com/en/home/ Note
sfo r persons with electronic medical
aids
Me rcedes-Benz AGcannot, despi tecarefully
de veloping vehicle sy stems, comple tely rule out
th e interaction of vehicle sy stems with electronic
medical aids such as cardiac pacemakers. General no
tes33

In addition,
there are components ins talled in
th eve hicle that, rega rdless of the operating sta‐
tus of theve hicle, can generate magnetic fields
on a par with permanent magnets. These fields
can be found, forex ample, in the area around
th e multimedia and sound sy stem or also in the
area of the seats, depending on theve hicle
equipment.
Fo rth is reason, thefo llowing can occur in isola‐
te d cases, depending on the aids used:
R Medical aids malfunctioning
R Adverse health ef fects
Obser vethe no tes and warnings of the manufac‐
turer of the medical aids; if in doubt, conta ctthe
device manufacturer and/or your doc tor.If th ere
is continuing uncer tainty concerning the possi‐
bility of medical aids malfunctioning, Mercedes-
Benz AGrecommends using only few electrical
ve hicle sy stems and/or maintaining a dis tance
from the components.
Only ha verepairs and maintenance workinthe
area of thefo llowing components car ried out by
a qu alified specialist workshop:
R vehicle components car rying live voltage R
transmission aerials
R multimedia sy stem and sound sy stem
If yo u ha veany queries or suggestions, consult a
qu alified specialist workshop. Implied
warranty
* NO
TEDama getotheve hicle arising
from violation of these operating instruc‐
tions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
This damage is not co vered either bythe
Mercedes-Benz implied warranty or bythe
New‑ or Used- Vehicle Warrant y. #
Follow the instructions in these operat‐
ing instructions on proper operation of
yo ur vehicle as well as on possible vehi‐
cle damage. QR code
forre scue card
QR codes are attached in the fuel filler flap and
on the opposite side on the B-pillar. In theeve nt
of an accident, rescue services can use the QR
code toquickly find the appropriate rescue card
fo ryo ur vehicle. The cur rent rescue card con‐
ta ins the most impor tant information about your
ve hicle in a compact form , e.g. thero uting of the
electric lines.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Data processing in
theve hicle Electronic control units
Electronic control units are
fitted in your vehicle.
Control units process data which, forex ample,
th ey recei vefrom vehicle sensors, generate
th emselves or exch ange between themselves.
Some control units are requ ired forth e safe
operation of your vehicle, some assist you when
driving, such as driver assis tance sy stems, while
ot hers enable comfort or inf otainment functions. 34
General no tes

In cer
tain cases, it may be requ ired tostore data
th at wo uld ha veotherwise been used only tem‐
porarily. This may be the case if theve hicle has
de tected a malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work,st ored operational data as
we ll as theve hicle identification number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manufacturers or third parties, such as
breakdown services. The same is true in the
case of warranty claims and quality assurance
measures.
In general, there ad out is per form ed via the
legally prescribed port forth e diagnostics con‐
nection in theve hicle. The operational data that
are read out document tech nical states of the
ve hicle or of individual components and assist in
th e diagnosis of malfunctions, compliance with
wa rranty obligations and quality impr ovement.
To that end, these data, in particular information
about component loads, tech nical events, mal‐
functions and other faults may be transmit ted
along with theve hicle identification number to
th e manufacturer. Furthermore, the manufac‐ turer is subject
toproduct liability. Forth is rea‐
son the manufacturer also uses operational data
from theve hicle, forex ample, forre calls. These
da ta can also be used toexamine the cus tom‐
er's warranty and guarantee claims.
Fa ult memories in theve hicle can be reset by a
service outlet or at your requ est as part of repair
or maintenance work.
Con venience and inf otainment functions
Yo u can store con venience settings and individ‐
ual settings in theve hicle and change or reset
th em at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate control settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself. Depending on
theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB flash drive or MP3 pla yer.If yo u ha ve
entered these data yourself, you can dele tethem
at any time.
This data is transmit ted from theve hicle tothird
parties only at your requ est. This applies, in par‐
ticular, when you use online services in accord‐
ance with the settings that you ha veselected. 36
General no tes

Smartphone integ
ration (e.g. Android Autoor
Apple CarPlay)
If yo ur vehicle is according lyequipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them
by means of the control elements integrated in
th eve hicle. Images and audio from the smart‐
phone can be output via the multimedia sy stem.
Cer tain information is simultaneously transfer‐
re dto yo ur smartphone. Depending on the type
and integration, this includes position data, the
day/night mode and other general vehicle sta‐
tuses. For more information please consult the
Owner's Manual of theve hicle/inf otainment sys‐
te m.
This integration allow sth e use of selected
smartphone apps, such as navigation or music
pla yer apps. There is no fur ther interaction
between the smartphone and theve hicle; in par‐
ticular, vehicle data is not directly accessible.
The type of additional data processing is de ter‐
mined bythe pr ovider of the app being used.
Which settings you can make, if an y,depends on
th e specific app and the operating sy stem of
yo ur smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is made possible bythe
ve hicle's own transmitter and recei ver or by a
mobile end device that you ha vebrought into the
ve hicle, forex ample, a smartphone. Online func‐
tions can be used via the wireless network con‐
nection. This includes online services and appli‐
cations/apps pr ovided to yo uby the manufac‐
turer or by other pr oviders.
Manu factu rer's se rvices
Re garding the manufacturer's online services,
th e individual functions are described bythe
manufacturer in a suita ble place,forex ample, in
th e Owner's Manual or on the manufacturer's
we bsite, where there leva nt da taprotection
information is also given. Personal data may be
used forth e pr ovision of online services. Data
are exchanged via a secure connection, such as
th e manufacturer's designated IT sy stems. Any
personal data which are collected, processed and used,
other than forth e pr ovision of serv‐
ices, is done so exclusively on the basis of legal
permission. This is the case, forex ample, for a
legally prescribed emergency call sy stem, a con‐
tractual agreement or when consent has been
given.
Yo u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva‐
te d. This excludes legally prescribed functions
and services, such as an emer gency call sy stem.
Third party services
If yo u use online services from other pr oviders
(third parties), these services are there sponsi‐
bility of the pr ovider in question and subject to
th at pr ovider's data pr otection conditions and
te rm s of use. As a general rule, the manufac‐
turer has no influence on the conte nt
exc hanged.
Fo rth is reason, when services are pr ovided by
th ird parties, please ask the service pr ovider in
qu estion for information about the type, extent
and pu rpose of the collection and use of per‐
sonal data. General no
tes37

Data pr
otection rights Depending on
your count ryor the equipment
and range of functions of your vehicle as well as
th e services you use and the services on of fer,
yo u are entitled todiffere nt da taprotection
ri ghts. Further information on data pr otection
and your data pr otection rights can either be
fo und on the manufacturer's website or you will
re cei vethis information as part of theva rious
services and service of fers . The reyou will also
fi nd the conta ct information forth e manufac‐
turer and its data pr otection of ficers.
At awo rkshop, forex ample, with the support of
a specialist and possibly for a fee, you can ha ve
data read out which is stored only locally in the
ve hicle. Copyright
Information on licences for free and open-sou rce
software used in your vehicle can be found on
th e data car rier in your vehicle document wallet
and with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource 38
General no tes

Safely transporting
children in theve hicle Alw
ays obser vewhen children are tr avelling
in theve hicle %
Also strictly obser vethe saf ety no tesfo rthe
specific situation. In this wa yyo u can recog‐
nise po tential risks and avoid dangers if chil‐
dren are tr avelling in theve hicle
(/ page 56).
Be diligent
Bear in mind that negligence when securing a
ch ild in thech ild restra int sy stem may ha veseri‐
ous consequences. Alw ays be diligent in secur‐
ing a child carefully before everyjou rney.
To impr oveprotection forch ildren younger than
12 years old or under 1.50 m in height,
Mercedes-Benz recommends you obse rvethe
fo llowing information:
R Alw ays secure thech ild in a child restra int
sy stem suitable forth is Mercedes-Benz vehi‐
cle.
R The child restra int sy stem must be appropri‐
ate tothe age, weight and size of thech ild. R
The vehicle seat must be suitable forfitting a
ch ild restra int sy stem (/ page 59).
Ac cident statistics show that children secured
on there ar seats are general lysafer than chil‐
dren secured on the front seats. Forth is reason,
Mercedes-Benz strongly advises that youfit a
ch ild restra int sy stem toare ar seat.
The generic termchild restra int sy stem
The generic term child restra int sy stem is used
in this Owner's Manual. A child restra int sy stem
is, forex ample:
R a baby car seat
R are ar wa rd-f acing child seat
R afo rw ard-facing child seat
R ach ild boos ter seat with a backrest and seat
belt guide
Mercedes-Benz recommends using a child
boos ter seat with a backrest.
The child restra int sy stem must be appropriate
to the age, weight and size of thech ild. Obser
velaws and legal requ irements
Alw ays obser vethe legal requ irements when
using a child restra int sy stem in theve hicle.
Make sure that thech ild restra int sy stem is
appr oved in accordance with theva lid test speci‐
fi cations and guidelines. Further information can
be obtained at a qualified specialist workshop.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre forth is purpose.
Only use appr ovedch ild restra int sy stems
On lych ild restra int sy stems that meet thefo l‐
lowing UNECE standards are permit tedfo r use in
th eve hicle:
R UN-R44
R UN-R129 (i-Size child restra int sy stems)
Information on child restra int sy stem appr oval
categories and de tails on the appr oval label on
th ech ild restra int sy stem (/ page 60). Occupant saf
ety55

Av
oid direct sunlight &
WARNING Risk of bu rns when thech ild
seat is exposed todirect sunlight
If th ech ild restra int sy stem is exposed to
direct sunlight or heat, parts could heat up.
Children could suf fer burns from these parts,
particularly on the me tallic parts of thech ild
re stra int sy stem. #
Alw ays make sure that thech ild
re stra int sy stem is not exposed to
direct sunlight. #
Protect thech ild restra int sy stem, e.g.
with a blank et. #
Ifth ech ild restra int sy stem has been
ex posed todirect sunlight, allow it to
cool before secu ring a child in it. #
Never lea vechildren unat tended in the
ve hicle. Obser
vewhen stopping or parking &
WARNING Risk of accident and inju ry
due tochildren left unat tended in the
ve hicle
If ch ildren are left unsupervised in theve hi‐
cle, they could, in pa rticular:
R open doors, thereby endangering other
persons or road users.
R get out and be stru ck byoncoming traf‐
fi c.
R ope rate ve hicle equipment and become
trapped, forex ample.
In addition, thech ildren could also set the
ve hicle in motion, forex ample by:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unat tended in the
ve hicle. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Keep theve hicle key out of reach of
ch ildren. &
WARNING Dangertolife due toexpo‐
sure toextreme heat or cold in theve hi‐
cle
If people, particularly children, are exposed
to extreme temp eratures over an extended
pe riod of time, there is a risk of serious
injury or danger tolife. #
Never lea vepersons, children in partic‐
ular, unat tended in theve hicle. Overview of
recommended child restra int
sy stems %
Further information on the cor rect child
re stra int sy stem can be obtained at a quali‐
fi ed specialist workshop. Mercedes-Benz
re commends that you use a Mercedes-Benz
Service Centre forth is purpose. 58
Occupant saf ety

Overview of climate control sy
stems Note
s on climate control An interior air
filter in combination with the pre‐
fi lter in the engine compartment must alw ays be
used so that the air conditioning sy stem, pollu‐
tion le vel monitoring and the air filtration work
cor rectl y.Make sure that thefilter is ins talled
cor rectly and thefilter housing in the engine
compartment is closed cor rectly using the cap
and alw ays tightly sealed when in operation. Use
fi lters recommended and appr ovedby
Mercedes-Benz. Alw ays ha veservice workcar‐
ri ed out at a qualified specialist workshop. Overview of
the air conditioning control
panel The indicator lamps on
the buttons indicate that
th e cor responding function is activated. THERMATIC air conditioning contro
l panel withsta‐
tionary heater (e xamp le)
1 w Setsthete mp erature on the driver's
side
2 A Calls up / exits the air conditioning
menu
Pressing and holding (appr ox.fo ur seconds):
re sets climate contro lto the basic settings
3 H Setsthe air flow or switches off climate
control
4 Ã Sets climate control toautomatic
mode (/ page176)
5 ¬ Demists the windscreen 6
¤ Switches there ar wind owheater
on/off
7 g Switches air-recirculation mode on/off
(/ page 177)
8 Á Switches the A/C function on/off
(/ page 175)
Switches residual heat on/off (/ page177)
9 Vehicles with THERMATIC or
THERMOTRONIC contro l panel withoutsta‐
tionary heater: 0switches synchronisa‐
tion on/off (/ page177)
Ve hicles with THERMATIC or
THERMOTRONIC contro l panel withstation‐
ary heater: &switches stationary heater
on/off (/ page180)
A w Setsthete mp erature on the front
passenger side 174
Climate cont rol