Mer
cede sme calls Making
acall viatheove rhead contr olpa nel 1
mebutt onforser vice, concier georinforma‐
tion calls
2 SOS buttoncover
3 SOS button (emerg ency callsy stem) #
Tomak eaMe rcedes mecall: press me
butt on1. #
Tomak ean eme rgency call:press SOS
butt oncover2 brief lyto open. #
Press and hold SOS button3 forat lea st
one second.
If aMer cedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theMer cedes mecall
using theme button
A cal lto theMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system
(/ page38 7).
Using thevo ice dialog system youacc ess the
desir edser vice:
R Concier geSer vice (if th eser vice isactiv ated)
R Accid ent and brea kdo wnmana gement
(/ page389)
R Mer cedes-Benz Customer Centerforge ner al
inf orma tionab ou tth eve hicle Yo
ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle
R Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page388) .
Call ingtheMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Access toaGSM networkis available.
R The contract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition mustbe switc hedonsothat
ve hicle datacan betransf erredaut omati‐
cally .
Multimedia system:
4 © 5
Phone 5
g #
Call Mercedes meconnect. MBUX
multimedia system 38
7
Then,
youcan selectaser viceand beconn ect ed
to aspec ialistat theMer cedes- BenzCustomer
Cent er.
Fu rther information onMer cedes meconn ect,
th epr ov ided service scopeand opera tionare
av ailable at:ht tp :/ /m anuals .daimler .com/ baix/
car s/con nectme/e n_GB/ index.html
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem entth eve hicle datais sent
and aMer cedes-Ben zCus tomer Cent er
em ployeedeals withyo ur appoin tment.The
inf ormat ionisthen sent toyour desir ed
ser viceout let.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear saf te ra cer tain per iod oftim e.
Tr ansf erre ddata during aMer cedes mecall
The data trans ferred dur ing aMer cedes mecall
depends onwhic hser vice isselect edinthe
vo ice con trol system and whether Mer cedes me
con nect services areactiv ated.
If no Mer cedes meconnect services areactiv a‐
te dand thedat apr otect ion prom pthas been
conf irmed thefo llo wing datais transm itted:
R Vehicle identif ication number R
Mer cedes mecustomer identif icationnum‐
ber
R Reason forth einitiat ionofthecall
R Languag ese tin themultimedia system
R Conf irmation ofthedat apr otect ion prom pt
If acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datama ybe
tr ansm itted:
R Cur rent mil eage and main tenance data
Tr ans feris possi bleassu ming there qu ired
dat atransf ertech nol ogy issu pp ortedby the
mobil eser vice operator and thequ alit yof
th emobile connect ionissuf ficie nt.
If acci dent andbrea kdo wnmana gement iscall ed
via thevo ice con trol system and noser vice has
been activated, but thedat apr otect ion query
has been confirm ed, thefo llo wing datacan also
be called upfrom theve hicle bytheMer cedes-
Benz Customer Cent er:
R Current location oftheve hicle 388
MBUX multimedia system
%
Atthetime ofgoing topress, this func tion is
te ch nica llynotye tav ailable butcan besup‐
por tedin thefutur e.
If th edat apr otect ion prom pthas been reject ed
th efo llo wing datais transm itted:
R Reason forth einitiat ionofthecall
R Rejecti onofthedat apr otect ion prom pt Mer
cede sme connect No
teson Mer cedes meconnect
Mer cedes meconn ectcons ists of multiple serv‐
ices.
Dependin gon whe ther theser vices areactiv ated
and ontheve hicle equipment, youcan usethe
fo llo wing service svia themultimedia system and
th eove rhead control panel, forex am ple:
R Accid ent and brea kdo wnmana gement (me
butt on)
R Ifth eser vice isactiv ated: Concier geSer vice
(me button)
R Mer cede s-Benz emergency callsy stem (aut o‐
matic emergency callor SOS button) Mercede
sme conne ctacci dent and brea kdo wn
ma nag eme nt,theMer cedes meconnect Con‐
cier geSer vice (if ser vice isacti vated) and the
Mer cedes-Ben zemer gency callcent erareav aila‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(/ page38 7).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(/ page38 7).
Please note that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,alwa ys
cal lth enation alemer gency service sfirs tus ing
th est andar dnat ionalemer gency service phone
num bers.In eme rgenci es,youcan also usethe
Mer cedes-Ben zemer gency callsy stem
(/ page39 1).
Obser vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com Fu
rther information aboutMercedes meconn ect
ser vices canbeobt ained intheMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com
Inf orma tion onMer cedes meconnect acci‐
dent andbreakd ownmana gemen t
The accident and brea kdo wnmanag eme ntcan
incl udeth efo llo wing functions:
R Supplem enttotheMer cedes- Benzemer‐
ge ncy callsy stem (/ page39 1)
If neces sary,thecon tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ect
br eakdo wnand accident management. For‐
wa rding thecall isho we verno tpossi bleinall
countr ies.
R Breakdo wnassi stanc eby amec hanicon
loc atio nand/ ortheto wing away oftheve hi‐
cle tothenear estaut hor ized Mercedes- Benz
Cent er
Yo uma ybe charge dfo rth ese services.
Mor einf ormation aboutMercedes meconnect
ser vices canbeobt ained intheMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com MBU
Xmultim ediasystem 389
Data
trans ferre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecall
depends onwhic hser vice isselect edinthe
vo ice con trol system and whic hMer cedes me
con nect services areactiv ated.
Whic hdat ais tra nsf erredfo rth eser vices, can
be take nfrom thecur rently valid term sof use.
These canbeobt ained intheMer cedes mepor‐
ta l:htt ps:/ /me .secure.m ercedes -benz.com Mer
cedes meand apps Inf
orma tion about Mercedes me
When youlog inwit hauser accoun tto the
Mer cedes meportal,th en ser vices andoffers
fr om Mer cedes-Benz willbe available toyou.
Av ailabilit yis coun try- dependen t.
Fo rmor einf ormation consult anauthor ized
Mer cedes-B enzCent eror visit theMer cedes me
por tal:htt p:/ /me .secure.m ercedes -benz.com
% Mak esur eyo ualw ayske ep theMer cedes
me apps updat ed. Calling
uptheMer cedes meuser accoun t
Multi media system:
4 © 5
Mercedes me&Apps
Yo ur vehicl eis co nne cted with auser
acc ount #
Select Merced esme.
Inf ormation aboutthecon nect eduser
account appears.
Yo ur vehicl eis no tye tco nn ectedwi th ause r
acc oun t #
Select Merce desme. #
The instructi ons forcr eating auser account
and connecting theve hicle withth is follo w
on themedia display.
% Ifth eMer cedes meapp isavailable ona
mobi lephon e,theve hicle connection canbe
accom plished usingtheQR code shown.
Calling uptheMer cedes meservices
Re quirement s:
R The vehicle isconn ectedwithth euser
account . Multimedia
system:
4 © 5
Mercedes me&Apps #
Select Services.
Wi thin theva rious categor iesyoucan seethe
Mer cedes meservices youha ve already pur‐
ch ased andalso those still available topur‐
ch ase.
To act ivat eor deac tivateth eser vices, login
to your user accoun tin theMer cedes me
por tal.
Dele ting aconnection betw een auser
account andtheve hicl e
Re quirement s:
R The (vehicle) profile oftheuser accoun tth at
wa sfirs tconne cted with theve hicle isselec‐
te d.
R The profile issync hroniz ed(/ page290 ).
R APIN has been set.
Multimedia system:
4 © 5
Mercedes me&Apps
5 Mercedes me #
Select DeleteVehicle Assignment. 390
MBUX multimedia system
#
EnterthePIN ofthecon nect eduser account .
% Onlyth euser ,whose useraccount wasfirs t
connect edwith theve hicle candeletethe
connecti onbetween allus er acco unts and
th eve hicle. Mer
cedes-Benz emergency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheev ent ofan acciden t.eCall
in no wayre places assistance prov ided from
dialing 911.
Mer cedes-Ben zeCall onlyfunct ionsinareas
wher emobile phonecoverage isavailable from
th ewir eless service prov ider s.Ins ufficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed inthe"Mer cedes- Benzemergency call sy
stem datatra nsmiss ion"sectionthat follo ws
( / pag e393).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emergency callcan bemade.
% eCallis acti vatedat thefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem. Ov
ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
The eme rgency callcan bemade automatical ly
( / pag e392) ormanuall y(/ page392 ).Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency
call intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
No tificatio nin the multi mediasy stem dis‐
pla y:
SOS NOT READY :th eignition isno ton oreCall
no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y. MBUX
multimedia system 39
1
Closing
thebr ow ser
Multimedia system:
4 © 5
Mercedes me&Apps
5 z Browser #
Select ©. Int
erne tra dio Cal
ling up Inte rn et radio
Re quirement s: R
The Interne tra dio service isactiv ated.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased.
R Afast Int erne tconnection fordat atransmis‐
sion free ofinterfere nce.
% The func tions and service sar ecou ntry-
dependen t.Fo rmor einf ormation, consultan
au thor ized Mercedes-B enzCent er. Multimedia
system:
4 © 5
Radio #
Select TuneIn Radio.
The Interne tra dio menu appear s.The last
st atio nse tst ar ts pla ying .
% The connectionqu alit ydepen dson thelocal
mobile phonerecep tion. 398
MBUX multime diasy stem
US
A,LLC. Thus, operation atcer tain locat ions
ma yno tbe possible .
Re gis tering sat ellit era dio
Re quirement s:
R Satellit era dio equipment isavailable.
R Regis tration withasat ellit era dio prov ider
has been completed.
R Ifre gis tration isno tincluded whenpurchas‐
ing thesy stem, your credit cardde tails will
be requ ired toact ivat eyo ur acc oun t Mult
imed iasystem:
4 © 5
Þ Radio 5
SiriusXM
5 Z Option s #
Select ServiceInformation.
The service information screen appear s
sho wing thera dio IDand thecur rent sub‐
scr iptio nstatus . #
Establish ate lephon econ nection . #
Followtheser vice staf f's instruct ions.
The activatio npr oce ssma yta ke up toten
minut es. %
Youcan also have thesat ellit eser vice acti‐
va tedonline. Todo so, please visithttp://
www .siriusxm. com(USA)orhtt p://
www .siriusxm. ca(Canada).
Switc hingonsat ellit era dio
Mu ltimed iasystem:
4 © 5
Þ Radio #
Select SiriusXM. MBUX
multimedia system 41
1
Ac
tiv atin g/deac tivatin gTu neS tart
Multimedia system:
4 © 5
Þ Radio 5
SiriusXM
5 Z #
Switc hTuneSt artonoroff.
Switc hingonsat ellit era dio playbac kco ntr ol
Mu ltimed iasystem:
4 © 5
Þ Radio 5
SiriusXM
Yo ucan pause thepla ybac kof thecur rent sta‐
tio nor skip forw ardor bac kwardin thetimeline.
This leavesliv emode toacc ess theint ernal tem‐
por aryst or ag e. #
Tosho wthetim eline: press .
#
Tofast forw ard/r ewind: tapan ywher eon
th etimeline. #
Topause playbac k:sel ect 00CF. #
Toretur nto livemod e:navig ateto theend
of thetimeline. Displa
yingsatellit era dio service informa tion
Multime diasystem:
4 © 5
Þ Radio 5
SiriusXM
5 Z #
Select ServiceInformation. Sound
To
ne settings Inf
ormat ionabout thesound system
The soun dsy stem has atot alout put of125W
and iseq uippe dwit hfive speak ers. Itis available
fo rall functions inthera dio and media modes.
Calling upthesound menu
Multi media system:
4 © 5
Media 5
Z 5
Sound
The follo wing functionsar eav ailable:
R Equal izer
R Balan ceand Fade r
R Volum e #
Select afun ction . Ad
jus tingtreb le,mid- rang eand bass set‐
tings
Multimedia system:
4 © 5
Media 5
Z 5
Sound
5 Equalizer #
SetTREBLE, MIDorBAS S.
Ac tiv atin g/deac tivatin gaut omati cvo lum e
adj ustm ent
Multime diasystem:
4 © 5
Media 5
Z 5
Sound
5 Volume
Au tomatic volume adjustment com pens ates for
dif fering volumes whenchang ingbetween audio
sour cesand within anaudio source. #
Swit chAuto matic Adju stme nton oroff. MBUX
multimed iasystem 41
5