2020 MERCEDES-BENZ GLA ignition

Smar
tKey Display
messages Possible
causes/co nsequences and0050 0050
Solutions 00AF
Key Does Not Key
Does Not
Belong toVehicle Belong
toVehicle You
have putthewrong SmartK eyinthe ignition lock.
X Use thecorrect SmartKey. 00AF
Take YourKeyfrom Take
YourKeyfrom
Ignition Ignition The
SmartK eyisin the ignition lock.
A warning tonesounds
X Remove theSmartK ey. 00AF
Obtain aNew Key Obtain
aNew Key The
SmartK eyneeds tobe replaced.
X Visit aquali fiedspecialist workshop. 00AF
Replace KeyBattery Replace
KeyBattery The
SmartK eybattery isdischarged.
X Change thebattery (Ypage 72). 00AF
Don't Forget Your Don't
Forget Your
Key Key The
display message isshown foramaximum of60 seconds andis
only areminder.
You have opened thedriver's doorwiththeengine switched off.The
SmartK eyisnot inthe ignition lock.Awarning tonesounds.
X Take theSmartK eywith youwhen youleave thevehicle. 00AF
Key NotDetected Key
NotDetected
(red display message) The
SmartK eyisnot inthe vehicle.
A warning tonealsosounds.
If the engine isswitched off,you can nolonger lockthevehicle cen-
trally orstart theengine.
X Pull over andstop thevehicle safelyassoon aspossible, paying
atten tiontoroad andtraffic condition s.
X Secure thevehicle against rollingaway(Ypage 145).
X Locate theSmartK ey. Because
thereisinterf erence fromastron gsource ofradio waves,
the SmartK eyisnot detect edwhilst theengine isrunning.
A warning tonealsosounds.
X Pull over andstop thevehicle safelyassoon aspossible, paying
atten tiontoroad andtraffic condition s.
X Secure thevehicle against rollingaway(Ypage 145).
X Insert theSmartK eyinto theignition lockanddrive inSmartK ey
mode. 230
Display
messagesOn-board computerand displays

The
system isavailabl eif:
R ithas been activated andisoperational
R the correspon dingmobile phonenetwork is
availabl efor trans mittingdata tothe Cus-
tomer Center
R aservice subscription isavailabl e
R the start erbattery issufficient lycharged
i Deter mining thelocation ofthe vehicle on
a map isonly possible if:
R GPS reception isavailabl e
R the vehicle position canbeforwarded to
the Customer AssistanceCenter
The Mercedes meconnec tsystem To
adjust thevolume duringacall, proceed as
follows:
X Press the0081 or0082 button onthe multi-
funct ionsteerin gwheel.
or X Use themultimedia system'svolumecon-
trol.
The system offersvarious services, e.g.:
R Automat icand manual emergenc ycall
R Roadside Assistancecall
R MB Info call
USA only: youcan find inform ationanda
description ofall availabl efeatures under
"Owners Online"athtt p:// www.mbusa.com.
System self-test Aft
eryou have switched onthe ignition, the
system carriesoutaself-diagnosis.
A malfunct ioninthe system hasbeen detec-
ted ifone ofthe following occurs:
R The indicator lampinthe SOS button does
not come onduring thesystem self-test.
R The indicator lampinthe 0052 Roadside
Assist ancecallbutton doesnotlight updur-
ing self-diagnosis ofthe system.
R The indicator lampinthe 00D9 MBInfo call
button doesnotlight upduring self-diagno-
sis ofthe system. R
The indicator lampinone ormore ofthe fol-
lowing buttonscont inues tolight upred
after thesystem self-diagnosis:
- SOS button
- 0052 Roadside Assistancecallbutton
- 00D9 MBInfo callbutton
R Aft erthe system self-diagnosis, theInoper‐ Inoper‐
ative ative
orService NotActivated Service
NotActivated mes-
sage appears inthe multifunct iondisplay .
If amalfunct ionisindicated asoutlined above,
the system maynotoperate asexpect ed.In
the event ofan emergenc y,help willhave to
be summoned byother means.
Have thesystem checkedatthe nearest
Mercedes- BenzServic eCenter orcont actthe
following servicehotlines:
R USA: Mercedes- BenzCustomer Assistance
Center at1-8 00-FOR-ME RCedes
(1-80 0-367-6372 )or 1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
Emergency call Import
antsafety notes G
WARNING
It can bedangerous toremain inthe vehicle,
even ifyou have pressed theSOS button in
an emergenc yif:
R you seesmoke insideoroutside ofthe
vehicle, e.g.ifthere isafire after anacci-
dent
R the vehicle ison adangerous sectionof
road
R the vehicle isnot visible orcann oteasily
be seen byother roadusers, particularly
when darkorinpoor visibility conditions
There isarisk ofan accident andinjury.
Leave thevehicle immediately inthis orsim-
ilar situations assoon asitis safe todo so.
Move toasafe location alongwithother
vehicle occupant s.In such situations, secure
the vehicle inaccordanc ewith national regu-
lations, e.g. with awarning triangle.
A license agreement mustbeinplace inorder
to activate theMercedes meconn ectservice.
Make surethatyour system isactivated and 262
Featur
esStowage andfeatu res

Within
theframework ofthis service, you
receive aprofession aland reliable formofnav-
igation support withouthavingtoleave your
vehicle.
The custom erservice represen tativefinds a
suitable routedepending onyour vehicle's cur-
rent position andthedesired destinat ion.You
will then beguided livethrough thecurren t
route section.
Search andSend General
notes
i To
use "Search &Send", yourvehicle must
be equipped withMercedes meconn ectand
a navigation system.Additionally,a
Mercedes meconn ectservice subscript ion
must becomplet ed.
"Search &Send" isadestinat ionentryservice.
A destinat ionaddress foundonGoogle Maps™
can betran sferred viaMercedes meconn ect
direct lyto your vehicle's navigation system.
Specifying andsending thedestinat ion
add ress
X Go tothe website http://
<005A005A005A001100500044005300560011004A00520052004A004F00480011
0046[ omand enteradestina-
tion address intotheentryfield.
X To
send thedestinat ionadd ress tothe e-
mail address ofyour Mercedes mecon-
nect account: clickthecorr esponding but-
ton onthe website.
i Ex
ample:
If you select 'Sendto vehicle' andthen
'Mercedes- Benz',the destinat ionaddress
will besent toyour vehicle.
X Ifthe "Send" dialogwindow appears: in
the corr esponding fieldenterthe e-mail
address thatyouspecified whensettingup
your Mercedes meconn ectaccount .
X Click "Send".
i Inf
ormation onspecific comman dssuch as
"Address entry" or"Send" canbefound on
the website.
Calling updestinat ionadd resses
X Switc hon the ignition .
The destinat ionaddress isloaded intothe
vehicle's navigation system. A
display message appears,askingwhether
navigation shouldbestart ed.
X Select Yes Yes
byturn ing00790052007A orsliding 009500520096
the cont roller andconf irmwith 0098.
The system calculates theroute andsubse-
quently startsthe route guidance withthe
address entered.
i If
you select No No,
the address canbesaved
in the address book.
i If
you have sentmore thanonedestin ation
address, eachindividual destinationmust be
conf irmed separately.
i Dest
ination addresses areloaded inthe
same orderasthe order inwhich theywere
sent .
If you have multiple Mercedes- Benzvehicles
with Mercedes meconn ectand active
Mercedes meconn ectaccount s:
If multiple vehicles areregister edunder the
same e-mail address, thedestin ationwillbe
sent toall the vehicles.
Vehicle remoteopening You
canusethevehicle remoteopening ifyou
have unintentionally locked yourvehicle anda
replacement SmartKeyisnot available.
The vehicle canbeunlock edbythe Mercedes-
Benz Customer AssistanceCenter .
The vehicle canbeimmediately unlocked
remot elywithin fourdays ofthe ignition being
turn edoff. Afterthis time, theremot eunlock -
ing may bedelayed by15 to60 minutes .Aft er
30 days, thevehicle cannolonger be
unlock edremot ely.
X Contac tthe following servicehotlines :
R USA: Mercedes- BenzCustomer Assis-
tanc eCenter at1-8 00-FOR-ME RCedes
(1-8 00-367- 6372 )or 1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
You willbeasked foryour password.
X Return toyour vehicle atthe time agreed
upon withtheMercedes-B enzCustomer
Assist anceCenter. 266
Featur
esStowage andfeatu res

USA
only: alternatively, thevehicle canbe
opened via:
R the Intern et,under the"Owners Online"sec-
tion
R telephone applications (e.g.foriPhone ®
,
Android ®
)
To do this, youwillneed youridentification
number andpassword .
i Vehicle
remoteopening isonly possible if
the corresponding mobilephonenetwork is
accessible.
Vehicle remoteclosing The
vehicle valetlocking featurecanbeused
when youhave forgotten tolock thevehicle
and youarenolonger nearby.
The vehicle canthen belocked bythe
Mercedes-Benz CustomerAssistance Center.
The vehicle canbeimmediately locked
remotely uptofour days after theignition was
last switched off.After thistime, valetlocking
may bedelay edby15 to60 minutes. After
30 days thevehicle cannolonger belocked
remotely.
X Contact thefollowi ngservice hotlines:
R USA: Mercedes-Benz CustomerAssis-
tance Center at1-800 -FOR-MERCedes
(1-800- 367-6372)or1-866 -990-9007
R Canada: Customer Serviceat
1-888 -923-8367
You willbeasked foryour password .
The next time youareinside thevehicle and
you switch onthe ignition, theDoors Locked Doors
Locked
Remotely Remotely
messagewillappea ron the multi-
function display.
USA only: alternatively, thevehicle canbe
locked via:
R the Intern et,under the"Owners Online"sec-
tion
R telephone applications (e.g.foriPhone ®
,
Android ®
)
To do this, youwillneed youridentification
number andpassword .
i The
vehicle valetlocking featureisavail a-
ble when therelevant mobilephonenetwork
is avail able anddata connec tionispossible .Stolen
vehiclerecove ryservice If
your vehicle hasbeen stolen:
X Notify thepolice.
The police willissue anumbered incident
report.
X This number willbeforwarded tothe
Mercedes-Benz CustomerAssistance Center
together withyour PIN.
The Mercedes-Benz CustomerAssistance
Center thentriestolocate thesystem. The
Mercedes-Benz CustomerAssistance Center
cont acts youand thelocal lawenforcement
agency ifthe vehicle islocated.
However, onlythelaw enforcement agency
is informed ofthe location ofthe vehicle.
i If
the anti-theft alarm system isactivated
for longer than30seconds, Mercedes me
connec tautomaticall ynotifies the
Mercedes-Benz CustomerAssistance Cen-
ter.
Vehicle HealthCheck With
theVehicle HealthCheck, theCustomer
Assistance Centercanprovide improved sup-
port forproblems withyour vehicle. Duringan
existing call,vehicle dataistransferred tothe
Customer Assistance Center.Thecustomer
service representative canusethereceived
data todecide whatkindofassistance is
required .You arethen, forexample, guidedto
the nearest Mercedes-Benz ServiceCenteror
a recovery vehicleiscalled.
If vehicle dataneeds tobe transferred during
an MB Info calloraRoad sideAssistance call,
this isinitiated bythe Customer Assistance
Center. Youwillsee theRoadside Assis‐ Roadside
Assis‐
tance Connected tance
Connected messageonthe multimedia
system display.Ifthe vehicle remote malfunc-
tion diagnosis canbestarted, theRequest Request
for vehicle diagnosis received. for
vehicle diagnosis received.
Start vehicle diagnosis? Start
vehicle diagnosis? message
appea rsinthe displa y.
X Confirm themessage withYes Yes.
X When theVehicle diagnosis: Please Vehicle
diagnosis: Please
start ignition start
ignition messageappears,turn
the SmartKey toposition 2in the ignition
lock (Ypage 125).
X When thePlease followtheinstruc‐ Please
followtheinstruc‐
tions received byphone andmove tions
received byphone andmove
your vehicle toasafe position your
vehicle toasafe position mes- Features
267Stowageandfeatur es Z

Engine
compartm ent Hood
Imp ortant safety notes G
WAR
NING
If th ehood isunlat ched, itmay open up
when theveh icle isin mot ionand blockyour
view. Thereis arisk ofan acc iden t.
Nev erunlat chthehood while driving.Bef ore
ever ytrip, ens ure that thehood isloc ked. G
WAR
NING
When openingand closingth ehood ,it may
sudde nlyfall intoth eclo sed posit ion.Ther e
is arisk ofinjury topers onswith inran geof
mov emen tof thehood .
Open andclosethehood onlywhen noone
is with inits ran geofmov emen t. G
WAR
NING
Open ingthehood when theeng ineisove r-
heat edorwhen there isafir ein theeng ine
com partmen tcoul dexp ose you tohot gases
or other servicepro duct s.Ther eis arisk of
inj ury.
Let anove rheatedeng inecoo ldown before
open ingthehood .If th ere isafir ein the
eng inecom partmen t,ke ep thehood closed
and contactth efir edepar tment . G
WAR
NING
The enginecom partmen tcon tain smov ing
com ponents.Cert aincom ponents,suc has
th eradiat orfan ,may continue torun orstart
again sudde nlywhen theign ition isoff .
Ther eis arisk ofinjury.
If you needto do any work inside theeng ine
com partmen t:
R swit choff theign ition
R nev erreac hint oth earea whereth ere isa
risk ofdang erfrom mov ingcom ponents,
suc has thefan rotatio narea R
rem ove jewelry andwatc hes
R ke ep items ofclo thing and hair, forexam -
ple, away from mov ingpart s G
WAR
NING
The ignition syst emand thefuel inject ion
syst emwork underhigh voltage. Ifyou
to uch com ponentswhic hare unde rvolt age,
you couldget anelec tric shoc k.Ther eis a
risk ofinjury.
Nev ertouch com ponentsof theign ition sys-
te m or fuel inject ion syst emwhen theign i-
tio nis swit ched on.
To ens ure theflow offresh airthroug hth eair
ven tsint oth eveh icle interio r,please observe
th efoll owin gno tes(Y page 123):
Open ingthehood G
WAR
NING
Cert aincom ponentsin theeng inecom part-
men t,suc has theeng ine,radiat orand parts
of theexh aust system, canbecome very
hot .Wor kingin theeng inecom partmen t
pose sa risk ofinjury.
Wher eposs ible, lettheeng inecoo ldown
and touch onlythecom ponentsdesc ribedin
th efoll owin g. G
WAR
NING
When thehood isopen andthewind shield
wiper sare setinmot ion,you can beinjured
by thewiper linkage. Thereis arisk ofinjury.
Always switchoff thewind shieldwiper sand
th eign ition befo reopen ingthehood .
! Mak
esure that thewind shieldwiper sare
no tfold edaway from thewind shield.You
coul dot her wise damag eth ewind shieldwip-
ers orthehood . 274
Engine
compartm entMa intenance andcare

or
sparks arecreated, thehydrogen gascan
ignite. Thereisarisk ofan explosion.
R Make surethatthepositive terminalof a
conn ected battery doesnotcome into
cont actwith vehicle parts.
R Never placemetal object sor tools ona
battery.
R Itis important thatyouobserve the
described orderofthe battery terminals
when connectin gand disconn ectingabat-
tery.
R When jump-st arting,makesurethatthe
battery poleswithidentical polarityare
conn ected.
R Itis particularly importanttoobserve the
described orderwhen connectin gand dis-
conn ectin gthe jumper cables.
R Never connectordisconn ectthe battery
termin alswhile theengine isrunnin g. G
WARNING
Batt eryacid iscaustic. Thereisarisk of
injury.
Avoid contactwith skin, eyesorclothin g.Do
not inhale anybattery gases.Donot lean
over thebattery. Keepchildren awayfrom
batteries. Washawaybattery acidimmedi-
ately withplenty ofclean water andseek
medical attention. H
Environmental
note Batt
eries containpollutants.
It is illegal todispose of
them withthehousehold
rubbish. Theymust becol-
lected separately anddis-
posed ofinan environ men-
tally responsible recycling
system. Dispose
ofbatteries inan
environ mentallyresponsible
manner. Takedischarged
batteries toaquali fiedspe-
cialist workshop ortoacol- lection
pointforused bat-
teries.
! Have
thebattery regularly checkedata
quali fiedspecialist workshop.
Comply withtheservice intervalsinthe
Maintenan ceBooklet ,or cont actaquali fied
specialist workshop formore informat ion.
! You
should haveallwork involving thebat-
tery carried outataquali fiedspecialist
workshop. Inthe except ionalcasethatitis
necessary foryou todisconn ectthe battery
yourself, makesurethat:
R switch offthe engine andremove the
Smart Key.Onvehicles withKEYLE SS-GO,
make surethattheignition isswitched
off. Check thatallthe indicator lampsin
the instr ument cluster areoff. Otherwise,
electron iccomponen ts,such asthe alter-
nator, maybedamaged.
R you first remove thenegative terminal
clamp andthen thepositive terminal
clamp. Neverswapthetermin alclamps.
Otherwise, thevehicle's electronicsystem
may bedamaged.
R in vehicles withautomatic transmission,
the transm issionislocked inposition 005D
after thebattery isdisconn ected.The
vehicle issecured againstrollingaway.
You canthen nolonger movethevehicle.
The battery andthecover ofthe positive ter-
minal clamp mustbeinstalled securelydur-
ing operation.
Comply withsafety precautions andtake pro-
tect ivemeasures whenhandling batteries. Risk
ofexplosion. Fire,
open flames andsmokin gare
prohibited whenhandling thebat-
tery. Avoid creatin gsparks. Batt
eryacid iscaustic. Avoidcon-
tact with skin, eyesorclothin g.
Wear suitable protectiveclothin g,
especially gloves,apronandface-
guard.
Rinse anyacid spills immediately
with clear water. Contact aphysi-
cian ifnecessary. 294
Bat
tery (vehicl e)Breakdown assistance

The
battery mustbeconn ected andcharged.
Otherwise, you:
R cann otturn theSmart Keytoposition 0048in
the ignition lock.
R cann otrelease theelectric parking brake.
R cann otshift thetrans mission toposition 005C.
The funct ionofthe electric parking brakeand
the parking lockisdependent onthe on-board
voltage.
If the on-board voltageislow orifthere isa
system malfunct ion:
R the electric parking brakemaynotbe
applied incert aincircumst ances,or
R itmay nolonger bepossible toshift the
trans mission toposition 005D
Switch offnon- essent ialconsumer s,e.g. the
radio.
Deact ivatetheautomatic lockingfeature
before thevehicle istowed (Ypage 199). You
could otherwise belocked outwhen pushing
or towing thevehicle. <002C0051005600570044004F004F004C0051004A001200550048005000520059
004C0051004A>
thetowing eye
Installing thetowing eye The
bracket sfor the screw-in towingeyeare
located inthe bumpers. Theyareatthe rear
and atthe front ,under covers 0043.
X Remove thetowing eyefrom thestowage
space. The
towing eyeislocated withthevehicle
tool kitunder thecargo compart mentfloor
(Y page 288).
Vehicles withtheTIREFIT kit:the towing eye
is beneath thetire inflation compressor
(Y page 288).
X Press themark oncover 0043inwards inthe
direction ofthe arrow.
X Take cover 0043offthe opening.
X Scr ew inthe towing eyeclock wisetothe
stop.
Removing thetowing eye X
Unsc rewand remove thetowing eye.
X Attach cover 0043tothe bumper andpress
until itengages.
X Place thetowing eyeinthe stowage well
beneath thecargo compart mentfloorinthe
cargo compart ment(Ypage 288).
X Vehicles withtheTIREFIT kit:put back the
tire inflation compressor (Ypage 288). Towing
thevehicle withthefront
axle raised
Observe theimportant safetynoteswhen tow-
ing your vehicle withthefront axleraised
(Y page 299).
Only vehicles without4MATICcanbe
towed withthefront axleraised.
! Vehicles
with4MATI Cmust notbetowed
with either thefront orthe rear axle raised,
as doing sowill damage thetrans mission.
Vehicles with4MATI Cmay either betowed
away withboth axles onthe ground orbe loa-
ded upand trans ported.
! The
ignition mustbeswitched offifthe
vehicle isbeing towed withthefront axle
raised. Otherwise, ESP®
may intervene and
damage thebrake system.
X On
vehicles withKEYL ESS-GO orthe
KEYL ESS-GO startfunction: youmust use
the Smart Keyinstead ofthe Start /Stopbut-
ton (Ypage 126).
X Make surethatthevehicle isstation ary.
X Turn theSmart Keytoposition 0048inthe igni-
tion lock. 300
Towing
andtow-sta rtingBr eakdown assistance

X
When thevehicle isstation ary,depress the
brake pedalandkeep itdepressed.
X Shift theautomatic transmission toposition
005D.
X Release thebrake pedal.
X Release theelectr icparking brake.
X Switc hoff the automatic locking
(Y page 199).
X Switc hon the hazard warning lamps
(Y page 104).
X Turn theSmart Keyinthe ignition lockto
position 005Aand leave theSmart Keyinthe
ignition lock. Towing
avehicle withboth axles on
the ground
It is importan tthat youobserve thesafety
inst ruction swhen towing awayyourvehicle
(Y page 299).
X On
vehicles withKEYLE SS-GO orthe
KEYLE SS-GO startfunction: youmust use
the Smart Keyinstead ofthe Start/S topbut-
ton (Ypage 126).
The automatic transmission automatically
shifts toposition 005Dwhen youopen thedriv-
er's orfron t-passenger doororwhen you
remove theSmart Keyfrom theignition lock.In
order toensure thattheautomatic transmis-
sion stays inposition 005Cwhen towing away
the vehicle, youmust observe thefollowing
points :
X Make surethatthevehicle isstation ary.
X Turn theSmart Keytoposition 0048inthe igni-
tion lock.
X Depress andhold thebrake pedal.
X Shift theautomatic transmission toposition
005C.
X Leave theSmart Keyinposition 0048inthe
ignition lock.
X Release thebrake pedal.
X Release theelectr icparking brake.
X Switc hon the hazard warning lamps
(Y page 104).
i In
order tosignal achange ofdirect ion
when towing thevehicle withthehazard
warning lampsswitched on,use thecombi-
nation switch asusual. Inthis case, onlythe
indicator lampsforthe direct ionoftravel flash.
Afterresett ingthe combin ation
switch, thehazard warning lampstarts
flashing again. Perm
ittedtowing methods
Mercedes- Benzrecomm endstransportin gyour
vehicle inthe case ofabreakdown, ratherthan
towing itaway.
When towing away,useatowing ropeora
towing barwith both axles onthe ground. Do
not use anytow barsystems. Tr
anspor tingthevehicle
Vehicles withautomat ictransmission !
When
thevehicle isloaded fortran sport,
the fron tand rear axles mustbestation ary
and onthe same transportat ionvehicle.
Position ingover theconn ection pointofthe
tran sport vehicle isnot permitt ed.The drive
train mayotherwise bedamaged. All
vehicles !
You
may onlysecure thevehicle bythe
wheels, notbyparts ofthe vehicle suchas
axle orsteerin gcompon ents.Other wise, the
vehicle couldbedamaged.
X Turn theSmart Keytoposition 0048inthe igni-
tion lock (Ypage 125).
X Shift thetran smission toposition 005C.
As soon asthe vehicle hasbeen loaded:
X Preven tthe vehicle fromrolling awayby
applying theelectr icparking brake.
X Shift thetran smission toposition 005D. Towing
andtow-sta rting
301Breakdown assistance Z