2020 LINCOLN NAVIGATOR Owners Manual

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 500).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 485).
– Device indexing required.
•Re-index your device.
See Settings (page 513).
– Device lock screen enabled.
•Unlock your device before connecting it.
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
Sometimes I cannot hear a track playing on
my device. –
Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
When I disconnect my iOS device the audio
volume is set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device in the correct\
order, the following
information could help:
The system does not play the tracks on my
USB drive in the correct order.
–If you are selecting USB as the audio source when the system is still in\
dexing, SYNC plays
tracks sorted alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finish\
ed indexing, SYNC
plays all tracks sorted alphabetically by the title in the ID3 tag regar\
dless of where they
are located. SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from the browsing men\
u, SYNC plays all
tracks sorted alphabetically by the title in the ID3 tag regardless of w\
here they are located.
SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks
sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect system settings.
•Switch automatic phonebook download on. See Settings (page 513).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
• Check the location of the missing contacts on your cell phone. If they are stored on
the SIM card, move them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on.
See Settings (page 513).
A message displays suggesting that my
phonebook has downloaded but it is empty
or it has missing contacts.
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC from your device and try again.
• Switch automatic phonebook download off. See Settings (page 513).
I cannot connect my cell phone.
Text messaging does not work.
–You did not switch on text message notifications.
•Switch text message notifications on.
See Phone (page 500).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure text message sharing is e\
nabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
I cannot hear text messages.
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Navigation (If Equipped)
Possible Cause and Resolution
Symptom
I cannot enter a street name when I am
abroad. –
Incorrect entry method.
•Enter the street name with the country.
The system does not recognize coordinates. –You are using the wrong coordinates format.
•Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus befor\
e coordinates
if the direction is West and keep a positive value if the direction is East, for example
12.5412 means East and -12.5412 means West.
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any apps. –Incompatible device.
•You will need an Android device with OS 4.3 or higher or an iOS device wi\
th iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetoot\
h.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
•Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option\
, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3