Getting Assistance Outside the U.S. and
Canada ......................................................276
Ordering Additional Owner's Literature ......................................................................
278
Reporting Safety Defects (U.S. Only) ......
279
Reporting Safety Defects (Canada Only) ......................................................................
279
Fuses
Fuse Specification Chart ............................
281
Changing a Fuse .........................................
298
Maintenance
General Information ....................................
301
Opening and Closing the Hood ...............
301
Under Hood Overview - 2.0L ...................
303
Under Hood Overview - 3.0L ...................
305
Engine Oil Dipstick - 2.0L .........................
306
Engine Oil Dipstick - 3.0L ..........................
306
Engine Oil Check ........................................
306
Oil Change Indicator Reset ......................
308
Engine Coolant Check ...............................
308
Automatic Transmission Fluid Check ......
313
Brake Fluid Check ........................................
317Washer Fluid Check
....................................
318
Fuel Filter ........................................................
318
Changing the 12V Battery ..........................
318
Checking the Wiper Blades .....................
320
Changing the Wiper Blades .....................
320
Adjusting the Headlamps ..........................
321
Changing a Bulb ..........................................
322
Changing the Engine Air Filter ................
322
Vehicle Care
General Information ....................................
324
Cleaning Products .......................................
324
Cleaning the Exterior .................................
325
Waxing ...........................................................
326
Cleaning the Engine ...................................
327
Cleaning the Windows and Wiper Blades ......................................................................
327
Cleaning the Interior ...................................
328
Cleaning the Instrument Panel and Instrument Cluster Lens ........................
330
Cleaning Leather Seats ..............................
331
Repairing Minor Paint Damage .................
331
Cleaning the Wheels ...................................
331Vehicle Storage
...........................................
332
Body Styling Kits ..........................................
334
Wheels and Tires
Tire Care ........................................................
335
Using Summer Tires ...................................
349
Using Snow Chains .....................................
349
Tire Pressure Monitoring System ...........
350
Changing a Road Wheel ...........................
355
Technical Specifications ............................
363
Capacities and Specifications
Engine Specifications - 2.0L .....................
365
Engine Specifications - 3.0L .....................
366
Motorcraft Parts - 2.0L ................................
367
Motorcraft Parts - 3.0L ...............................
369
Vehicle Identification Number .................
370
Vehicle Certification Label ........................
370
Transmission Code Designation ...............
371
Capacities and Specifications - 2.0L ......
372
Capacities and Specifications - 3.0L ......
382
Bulb Specification Chart ............................
392
5
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Table of Contents
WARNING: All occupants of your
vehicle, including the driver, should always
properly wear their seatbelts, even when
an airbag supplemental restraint system is
provided. Failure to properly wear your
seatbelt could seriously increase the risk
of injury or death. WARNING:
To reduce risk of injury,
do not obstruct or place objects in the
deployment path of the airbag. WARNING:
If a supplementary
restraint system component has deployed,
it will not function again. Have the system
and associated components inspected as
soon as possible. Failure to follow this
instruction could result in personal injury
or death.
The Safety Canopy deploys during significant
side crashes or when a certain likelihood of
a rollover event is detected by the rollover
sensor. The Safety Canopy is mounted to
the roof side rail sheet metal, behind the
headliner, above each row of seats. In certain
sideways crashes or rollover events, the Safety Canopy will be activated, regardless
of which seats are occupied. The Safety
Canopy is designed to inflate between the
side window area and occupants to further
enhance protection provided in side impact
crashes and rollover events.
The system consists of the following:
•
Safety Canopy curtain airbags above the
trim panels over the front and rear side
windows identified by a label or wording
on the headliner or roof-pillar trim.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment · Crash sensors and monitoring
system with a readiness indicator.
See
Crash Sensors and Airbag
Indicator (page 53).
Properly restrain children 12 years old and
under in the rear seats. The Safety Canopy
will not interfere with children restrained
using a properly installed child or booster
seat because it is designed to inflate
downward from the headliner above the
doors along the side window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a group
of automotive safety experts known as the
Side Airbag Technical Working Group. These
recommended testing procedures help
reduce the risk of injuries related to the
deployment of side airbags (including the
Safety Canopy).
52
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Supplementary Restraints SystemE75004 E67017
5. Reinstall the battery cover and the key
blade.
Car Finder Press the button twice within three
seconds. A tone sounds and the
direction indicators flash. We
recommend you use this method to locate
your vehicle, rather than using the panic
alarm.
Sounding the Panic Alarm
Note: The panic alarm only operates when
the ignition is off. Press the button to sound the
panic alarm. Press the button
again or switch the ignition on to
turn it off. Remote Start WARNING: To avoid exhaust fumes,
do not use remote start if your vehicle is
parked indoors or in areas that are not well
ventilated.
Note: Do not use remote start if your fuel
level is low. The remote start button is on the
transmitter.
This feature allows you to start your vehicle
from the outside. The transmitter has an
extended operating range.
You can configure your automatic climate
control to operate when you remote start
your vehicle.
See Climate Control (page
135).
Many states and provinces have restrictions
for the use of remote start. Check your local
and state or provincial laws for specific
requirements regarding remote start
systems. The remote start system does not work if any
of the following occur:
•
The ignition is on.
• The anti-theft alarm triggers.
• You switch the feature off in the
information display.
• The hood is open.
• The transmission is not in park (P).
• The battery voltage is below the
minimum operating voltage.
Remote Control Feedback (If Equipped)
An LED on the remote control provides status
feedback of remote start or stop commands. Status
LED
Remote startsuccessful
Solid green
Remote stopsuccessful
Solid red
Request failed or
status not received
Blinking red
Status incomplete
Blinking green
60
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Keys and Remote ControlsE138623 E138624 E138625
Locking the Doors
Press the button to lock all doors.
A tone sounds and the direction
indicators flash.
Press the button again within three seconds
to confirm that all the doors are closed. The
doors lock again, a tone sounds and the
direction indicators flash if all the doors and
the luggage compartment are closed.
Mislock
If any door or the luggage compartment is
open, or if the hood is open on vehicles with
an anti-theft alarm or remote start, a tone
sounds and the direction indicators do not
flash. You can switch this feature on or off
in the information display. See Information
Messages (page 115).
Opening the Luggage Compartment Press twice within three seconds
to open the luggage compartment. Make sure to close and latch the luggage
compartment before driving your vehicle. An
unlatched luggage compartment may cause
objects to fall out or block your view.
Note:
The luggage compartment release
button only works when your vehicle speed
is below
3 mph (5 km/h).
Activating Intelligent Access
General Information
You can unlock and lock the vehicle without
taking the keys out of your pocket or purse
when your intelligent access key is within
3 ft (1 m)
of your vehicle. Intelligent access
uses a sensor on the back of the door handle
for unlocking and a separate sensor on the
face of each door handle for locking.
The system does not function if:
• Your vehicle battery has no charge.
• The key battery has no charge.
• The passive key frequencies are jammed.
Note: The system may not function if the key
is close to metal objects or electronic
devices, for example keys or a cell phone. Note:
If the system does not function, use
the key blade to lock and unlock your
vehicle.
See Remote Control (page 57).
Unlocking Using Intelligent Access With your intelligent access key within
3 ft
(1 m) of your vehicle, touch the unlock sensor
on the back of the door handle for a brief
period and then pull on the door handle to
unlock, being careful to not touch the lock
sensor at the same time or pulling the door
handle too quickly. The intelligent access
system requires a brief delay to authenticate
your intelligent access key fob.
Locking Using Intelligent Access 68
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Doors and LocksE138623 E138630 E248553 E248554
You must have two previously programmed
intelligent access keys inside your vehicle
and the new unprogrammed intelligent
access keys readily accessible. See an
authorized dealer to have the spare key
programmed if two previously programmed
keys are not available.
Make sure that your vehicle is off before
beginning this procedure. Make sure that
you close all the doors before beginning and
that they remain closed throughout the
procedure. Perform all steps within 30
seconds of starting the sequence. Stop and
wait for at least one minute before starting
again if you perform any steps out of
sequence.
Read and understand the entire procedure
before you begin.
1.
Remove the rubber covering (A) from the
cupholder. With the buttons facing
upwards and the unlock button facing
the front of the vehicle, place the first
intelligent access in the backup slot (B).
2. Press the push button ignition switch.
3. Wait five seconds and then press the push button ignition switch again.
4. Remove the intelligent access key.
5. Within 10 seconds, place a second programmed intelligent access key in the
backup slot. Press the push button
ignition switch. 6. Wait five seconds and then press the
push button ignition switch again.
7. Remove the intelligent access key.
8. Place the unprogrammed intelligent access key in the backup slot and press
the push button ignition switch.
Programming is now complete. Verify the
remote control functions operate and your
vehicle starts with the new intelligent access
key.
If programming was not successful, wait 10
seconds and repeat Steps 1 through 7. If you
are still unsuccessful, take your vehicle to
your authorized dealer.
ANTI-THEFT ALARM
The system will warn you of an unauthorized
entry to your vehicle. It will be triggered if
any door, the luggage compartment or the
hood is opened without using the key,
remote control or keyless entry keypad.
The direction indicators will flash and the
horn will sound if unauthorized entry is
attempted while the alarm is armed.
78
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SecurityE155835
GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale value.
There is a large network of authorized
dealers that are there to help you with their
professional servicing expertise. We believe
that their specially trained technicians are
best qualified to service your vehicle properly
and expertly. They are supported by a wide
range of highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which parts
and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the engine
running in an enclosed space, unless you
are sure you have enough ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away from
the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift the transmission to park (P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On WARNING: To reduce the risk of
vehicle damage and personal burn injuries,
do not start your engine with the air
cleaner removed and do not remove it
while the engine is running. 1. Set the parking brake and shift the
transmission to park (P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood 1. Inside the vehicle, pull the hood release
handle under the left-hand side of the
instrument panel.
301
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing MaintenanceE142457
2. Slightly lift the hood.
3. Release the hood latch by pushing the
secondary release lever to your left-hand
side. 4.
Open the hood. The hood strut supports
the hood. Closing the Hood
1. Lower the hood and allow it to drop
under its own weight for the last 8–12 in
(20–30 cm).
Note: Make sure that the hood is correctly
closed.
302
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing MaintenanceE269403 E269400
5. Open the hood. See Opening and
Closing the Hood (page 301).
6. Remove the dipstick and wipe it with a clean, lint-free cloth.
See Under Hood
Overview (page 303).
7. Reinstall the dipstick and remove it again
to check the oil level. See Under Hood
Overview
(page 303).
8. Make sure that the oil level is between the maximum and minimum marks. If the
oil level is at the minimum mark, add oil
immediately.
See Capacities and
Specifications (page 372).
9. If the oil level is correct, replace the dipstick and make sure it is fully seated.
Note: Do not remove the dipstick when the
engine is running.
Note: If the oil level is between the
maximum and minimum marks, the oil level
is acceptable. Do not add oil.
Note: The oil consumption of new engines
reaches its normal level after approximately
3,000 mi (5,000 km)
. Adding Engine Oil WARNING:
Do not remove the filler
cap when the engine is running.
Do not use supplemental engine oil additives
because they are unnecessary and could
lead to engine damage that may not be
covered by the vehicle Warranty. Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International Lubricants
Specification Advisory Committee (ILSAC).
To top up the engine oil level do the
following:
1. Clean the area surrounding the engine
oil filler cap before you remove it.
2. Remove the engine oil filler cap.
See
Under Hood Overview (page 303). Turn
it counterclockwise and remove it.
3. Add engine oil that meets our specifications.
See Capacities and
Specifications (page 372). You may have
to use a funnel to pour the engine oil into
the opening.
4. Recheck the oil level.
5. If the oil level is correct, replace the dipstick and make sure it is fully seated.
6. Replace the engine oil filler cap. Turn it clockwise until you feel a strong
resistance.
307
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing MaintenanceE142732