
Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
491
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

At Every Oil Change Interval as Indicated by the Information Display
1
Inspect the rear axle (All Wheel Drive vehicles only).
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter change\
s.
See Oil Change Indicator Reset (page 325). Brake Fluid Maintenance
1
Change brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for the interval.
2 Brake fluid servicing requires special equipment available at your authorize\
d dealer.
517
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Scheduled Maintenance

Operating in Dusty or Sandy Conditions Such as Unpaved or Dusty Roads
Replace the cabin air filter.
Inspect frequently, service
as required
Replace the engine air filter.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
Every 5,000 mi (8,000 km)
Rotate the tires, inspect tires for wear and measure tread depth.
Change the engine oil and filter. 1
Every
5,000 mi (8,000 km)
or six months
Perform a multi-point inspection.
Change the automatic transmission fluid.
Every
30,000 mi
(48,000 km)
1 Reset your Intelligent Oil-Life Monitor after engine oil and filter chang\
es.
See Oil Change Indicator Reset (page 325).
Exceptions
There are several exceptions to the Normal
Schedule: Axle and PTU Maintenance
The Power Transfer Unit (PTU) and rear axle
(AWD only) in your vehicle does not require
any normal scheduled maintenance.
Changing or checking the PTU lubricant is
not necessary unless the unit has been
submerged in water or shows signs of
leakage. Contact your authorized dealer for
service.
521
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Scheduled Maintenance

EXPORT RESTRICTIONS: You acknowledge
that the SOFTWARE is subject to U.S. and
European Union export jurisdiction. You
agree to comply with all applicable
international and national laws that apply to
the SOFTWARE, including the U.S. Export
Administration Regulations, as well as
end-user, end-use and destination
restrictions issued by U.S. and other
governments.
TRADEMARKS: This EULA does not grant
you any rights in connection with any
trademarks or service marks of FORD
MOTOR COMPANY, its affiliates, and third
party software and service providers.
PRODUCT SUPPORT: Please refer to FORD
MOTOR COMPANY instructions provided in
the documentation for the DEVICES product
support, such as the vehicle owner guide.
Should you have any questions concerning
this EULA, or if you desire to contact FORD
MOTOR COMPANY for any other reason,
please refer to the address provided in the
documentation for the DEVICES. No Liability for Certain Damages:
EXCEPT
AS PROHIBITED BY LAW, FORD MOTOR
COMPANY, ANY THIRD PARTY SOFTWARE
OR SERVICES SUPPLIERS, AND THEIR
AFFILIATES SHALL HAVE NO LIABILITY FOR
ANY INDIRECT, SPECIAL, CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING FROM
OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. THERE ARE NO WARRANTIES
OTHER THAN THOSE THAT MAY BE
EXPRESSLY PROVIDED FOR YOUR NEW
VEHICLE.
SYNC® Automotive Important Safety
Information Read and follow instructions:
• Before using your SYNC® system, read
and follow all instructions and safety
information provided in this end user
manual ("Owner Guide".) Not following
precautions found in the Owner Guide
can lead to an accident or other serious
injuries. General Operation
•
Voice Command Control
: Certain
functions within the SYNC® system may
be accomplished using voice commands.
Using voice commands while driving
helps you to operate the system without
removing your hands from the wheel or
eyes from the road.
• Prolonged Views of Screen:
Do not
access any function requiring a
prolonged view of the screen while you
are driving. Pull over in a safe and legal
manner before attempting to access a
function of the system requiring
prolonged attention.
• Volume Setting: Do not raise the volume
excessively. Keep the volume at a level
where you can still hear outside traffic
and emergency signals while driving.
Driving while unable to hear these
sounds could cause an accident.
551
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Appendices

3
360 Degree Camera...................................238
Front Camera......................................................239
Side Camera........................................................240
Using the System...............................................239
9
911 Assist...........................................................59
A
A/C See: Climate Control..........................................148
About This Manual
............................................7
ABS See: Brakes...........................................................212
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................213
Accessories...................................................505
Accessories See: Replacement Parts Recommendation.....15
ACC See: Using Adaptive Cruise Control...............241
Active Park Assist
.........................................227
Using Active Park Assist...................................228 Adaptive Headlamps...................................100
System Check......................................................100
Adjusting the Headlamps...........................337 Horizontal Aim Adjustment..............................
338
Vertical Aim Adjustment....................................337
Adjusting the Steering Wheel.....................90 End of Travel Position..........................................90
Memory Feature...................................................90
AFS See: Adaptive Headlamps................................100
Airbag Disposal
...............................................58
Air Conditioning See: Climate Control..........................................148
Air Filter See: Changing the Engine Air Filter - 2.7L/
3.0L....................................................................327
See: Changing the Engine Air Filter - 3.7L....326
Alarm See: Anti-Theft Alarm...........................................89
All-Wheel Drive
.............................................203
Ambient Lighting...........................................102
Adjusting the Brightness...................................102
Changing the Color............................................102
Switching Ambient Lighting Off.......................102
Switching Ambient Lighting On.......................102
Anti-Theft Alarm
..............................................89
Arming the Alarm..................................................89
Disarming the Alarm............................................89 Appendices....................................................542
Apps
.................................................................483
SiriusXM Traffic and Travel Link......................484
Using Apps on an Android Device................484
Using Apps on an iOS Device.........................483
Using Mobile Navigation on an Android
Device...............................................................484
At a Glance
........................................................19
Audible Warnings and Indicators...............116 Headlamps On Warning Chime
........................116
Keyless Warning Alert.........................................116
Parking Brake On Warning Chime
...................116
Audio Control....................................................91 You can operate the following functions with
the control:..........................................................91
Audio System
................................................434
General Information...........................................434
Audio Unit
......................................................435
Adjusting the Volume........................................435
Changing Radio Stations..................................435
Ejecting the CD...................................................435
Inserting a CD......................................................436
Rear Passenger Audio Controls.....................436
Selecting the Audio Modes.............................436
Setting a Memory Preset..................................436
Switching the Audio Unit On and Off............
436
Using Seek, Fast Forward and Reverse.......436
593
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index

Auto Hold........................................................216
Using Auto Hold..................................................217
Autolamps.........................................................98 Windshield Wiper Activated Headlamps........98
Automatic Climate Control..........................148 Directing Air to the Footwell Air Vents..........148
Directing Air to the Instrument Panel Air
Vents..................................................................148
Setting the Blower Motor Speed.....................148
Setting the Temperature....................................148
Switching Auto Mode On and Off...................148
Switching Defrost On and Off..........................149
Switching Dual Zone Mode On and Off........150
Switching Maximum Air Conditioning On and Off.......................................................................150
Switching Maximum Defrost On and Off......150
Switching Recirculated Air On and Off..........150
Switching the Air Conditioning On and Off.......................................................................149
Switching the Climate Control On and Off.......................................................................149
Automatic High Beam Control...................103
Automatic High Beam Control Indicators......................................................104
Automatic Transmission...............................197 Automatic Transmission Adaptive
Learning...........................................................202
Brake-Shift Interlock Override.........................201 If Your Vehicle Gets Stuck In Mud or
Snow.................................................................202
Push Button Shift Transmission.......................197
SelectShift™ Automatic Transmission.............199
Understanding the Shift Positions of your Automatic Transmission................................197
Automatic Transmission Fluid Check............................................................333
Autowipers.......................................................95 Autowipers Settings.............................................95
Auxiliary Power Points
..................................176
AC Power Point....................................................176
DC Power Point....................................................176
Locations................................................................176
AWD See: All-Wheel Drive..........................................203
B
Battery See: Changing the 12V Battery.......................334
Blind Spot Information System.................257 Switching the System Off and On..................258
System Errors......................................................258
Using the Blind Spot Information
System..............................................................257
BLIS See: Blind Spot Information System..............257 Body Styling Kits............................................351
Bonnet Lock
See: Opening and Closing the Hood.............318
Booster Seats
..................................................32
Types of Booster Seats.......................................33
Brake Fluid Check........................................333 Brake Fluid Service Interval.............................334
Brakes..............................................................212 General Information............................................212
Breaking-In......................................................281
Bulb Specification Chart
.............................424
C
Cabin Air Filter
...............................................154
Capacities and Specifications - 2.7L........391 Air Conditioning System....................................
391
Alternative Engine Oil for Extremely Cold Climates...........................................................395
Automatic Transmission...................................392
Engine Coolant...................................................393
Engine Oil.............................................................394
Fuel Tank..............................................................397
Grease...................................................................397
Hydraulic Brake System...................................398
Locks.....................................................................398
Power Transfer Unit...........................................399
Rear Axle..............................................................400
594
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index

Washer Reservoir................................................401
Capacities and Specifications - 3.0L.......402 Air Conditioning System...................................402
Alternative Engine Oil for Extremely Cold Climates...........................................................406
Automatic Transmission....................................403
Engine Coolant...................................................404
Engine Oil.............................................................405
Fuel Tank..............................................................408
Grease...................................................................408
Hydraulic Brake System...................................409
Locks.....................................................................409
Power Transfer Unit............................................410
Rear Axle................................................................411
Washer Reservoir................................................412
Capacities and Specifications - 3.7L.........413 Air Conditioning System....................................413
Alternative Engine Oil for Extremely Cold
Climates.............................................................417
Automatic Transmission.....................................414
Engine Coolant....................................................415
Engine Oil..............................................................416
Fuel Tank...............................................................419
Grease....................................................................419
Hydraulic Brake System...................................420
Locks.....................................................................420
Power Transfer Unit............................................421
Rear Axle..............................................................422 Washer Reservoir...............................................423
Capacities and Specifications....................381
Car Wash See: Cleaning the Exterior...............................342
Catalytic Converter
.......................................194
On-Board Diagnostics (OBD-II)........................195
Readiness for Inspection and Maintenance (I/M) Testing......................................................196
Center Console..............................................178
Changing a Bulb...........................................340 Front Direction Indicator...................................340
High-Intensity Discharge Headlamps...........340
LED Lamps...........................................................340
Changing a Fuse...........................................315 Fuses......................................................................315
Changing a Road Wheel.............................372 Dissimilar Spare Wheel and Tire Assembly
Information.......................................................373
Stowing the flat tire ...........................................377
Tire Change Procedure.....................................374
Changing the 12V Battery..........................334 Battery Management System..........................336
Remove and Reinstall the Battery..................336
Changing the Engine Air Filter - 2.7L/ 3.0L................................................................327
Changing the Engine Air Filter - 3.7L......326
Changing the Wi-Fi Hotspot Name or Password.....................................................432 Changing the Wiper Blades......................339
Changing the Windshield Wiper Blades......
339
Checking MyKey System Status.................69 MyKey Distance....................................................69
Number of Admin Keys.......................................70
Number of MyKeys...............................................70
Checking the Wiper Blades
.......................339
Child Restraint and Seatbelt Maintenance..................................................46
Child Restraint Positioning...........................35
Child Safety
.......................................................21
General Information..............................................21
Child Safety Locks
..........................................37
Child Seats.......................................................23
Cleaning Leather Seats...............................347
Cleaning Products.........................................341 Materials................................................................341
Cleaning the Engine
....................................344
Cleaning the Exterior...................................342
Cleaning the Headlamps..................................342
Exterior Chrome Parts.......................................343
Exterior Plastic Parts..........................................343
Stripes or Graphics.............................................343
Underbody...........................................................343
Under Hood.........................................................343
Cleaning the Instrument Panel and Instrument Cluster Lens
...........................347
595
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index

Cleaning the Interior....................................345
Cleaning Black Label or Presidential
Interior...............................................................345
Cleaning the Wheels
...................................348
Cleaning the Windows and Wiper Blades...........................................................344
Clearing All MyKeys.......................................69
Climate............................................................470 Accessing Rear Climate Controls...................473
Accessing the Climate Control Menu...........470
Directing the Airflow..........................................470
Rear Climate Control Lock Indicator..............473
Setting the Blower Motor Speed.....................471
Setting the Temperature....................................471
Switching Auto Mode On and Off...................471
Switching Dual Zone Mode On and Off.........471
Switching Maximum Air Conditioning On and
Off......................................................................472
Switching Maximum Defrost On and Off......................................................................472
Switching Rear Auto Mode On and Off........473
Switching Recirculated Air On and Off.........472
Switching the Air Conditioning On and Off........................................................................\
471
Switching the Climate Controlled Seats On and Off...............................................................471
Switching the Climate Control On and Off........................................................................\
471 Switching the Heated Exterior Mirrors On and
Off......................................................................472
Switching the Heated Rear Window On and Off......................................................................472
Switching the Heated Seats On and Off......472
Switching the Heated Steering Wheel On and Off......................................................................472
Switching the Heated Windshield On and Off......................................................................472
Switching the Rear Climate Controlled Seats On and Off.......................................................473
Switching the Rear Heated Seats On and Off.......................................................................473
Switching the Rear Ventilated Seats On and Off.......................................................................473
Switching the Ventilated Seats On and Off.......................................................................473
Climate Control
..............................................148
Climate Controlled Seats............................170
Heated Seats........................................................170
Ventilated Seats....................................................171
Connecting the Vehicle to a Mobile Network........................................................428
Enabling the Modem Using The Lincoln Way....................................................................428
Enabling the Modem Using the Touchscreen....................................................428
What Is the Modem............................................428 Coolant Check
See: Engine Coolant Check............................328
Crash Sensors and Airbag Indicator
..........57
Creating a MyKey...........................................68 Programming and Changing Configurable
Settings...............................................................69
Creating a Wi-Fi Hotspot............................432 Connecting a Device to the Wi-Fi
Hotspot.............................................................432
Finding the Wi-Fi Hotspot Name and Password..........................................................432
Cross Traffic Alert.........................................259 Cross Traffic Alert Behavior When Trailer is
Attached...........................................................262
Cross Traffic Alert Indicator.............................
263
Cross Traffic Alert Information Messages.........................................................263
Cross Traffic Alert System Limitations..........262
Cross Traffic Alert System Sensors...............
262
Switching the System On and Off..................262
Using Cross Traffic Alert...................................259
Cruise Control
.................................................92
Customer Assistance...................................291
596
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index