2020 FORD FUSION/HYBRID Warranty Guide

is no factory-related defect involved and therefore no warranty our
policy is to provide free repair of paint damage due to the airborne
material for 12 months or 12,000 miles, whichever occurs first.
(4) The electrical drivetrain system of your vehicle is covered by the
Hybrid & Electric Vehicle Unique Component coverage for eight years or
100,000 miles, whichever comes first. The components in the electrical
drivetrain system of your vehicle will vary, depending on whether your
vehicle is a hybrid, plug-in hybrid, or all-electric vehicle, but you can rest
assured knowing that your vehicle’s electrical drivetrain system is
covered by this comprehensive warranty.
Depending on your vehicle, electrical drivetrain system components
covered by this warranty may include, and are not limited to:
high-voltage battery, high-voltage battery connector, high-voltage battery
isolation switch (manual disconnect switch), battery pack fan assembly,
battery pack sensor module (HBPSM), battery energy control module
(BECM), on-board charger, on-board charger fan assembly, inverter
system controller (ISC), DC/DC converter, hybrid continuously variable
transmission or electric driveline motor and transmission range sensor.
If an electrical drivetrain system component requires replacement under
warranty, it may be replaced with a new, factory remanufactured, or
factory refurbished component, at Ford’s discretion. Refurbished battery
components selected for your vehicle will align with your vehicle’s age
and mileage, and meet Ford’s stringent requirements and standards. (see
Note: High-Voltage Battery Gradual Capacity Lossbelow).
Note: High Voltage Battery Gradual Capacity Loss
The high voltage battery will experience gradual capacity loss with time
and use, similar to all batteries, which is considered normal wear and
tear. Loss of battery capacity due to or resulting from gradual capacity
loss is NOT covered under the New Vehicle Limited Warranty. See your
Owner’s Manual for important tips on how to maximize the life and
capacity of the high voltage battery.
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WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
•accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
any component. IE. powertrain components
• misuse of the vehicle, such a driving over curbs, overloading, racing or
using the vehicle as a stationary power source
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
•alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software
(other than a certified emissions part or software) or any part or
software (Ford or non-Ford) designed for off-road use only installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
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Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
•dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(whichever occurs first), even though caused by use and/or exposure
to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
See your Owner’s Manual. Some examples of maintenance and normal
wear are:
• oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing •
clutch linings
• wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary.
free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven
• Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
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•Brake pad/lining replacements will be provided during the first 12
months or 18,000 miles in service, whichever occurs first.
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty
repair) for wear or damage including:
• tire damage from road hazard such as cuts, snags, bruises, bulges,
puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing,
spinning (as when stuck in snow or mud), improper mounting or
dismounting, or tire repair
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs for certain damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
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Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
•high-voltage battery replacement due to improper vehicle storage.
Refer to the Owner’s Manual for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period of time
• The Lithium-ion battery (EV battery) will experience gradual capacity
loss with time and use (similar to all lithium-ion batteries), which is
considered normal wear and tear. Loss of battery capacity due to or
resulting from gradual capacity loss is NOT covered under the New
Vehicle Limited Warranty. See your Owner’s Manual for important tips
on how to maximize the life and capacity of the Lithium-ion battery.
• vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled,fire,
flood, junk,rebuilt, reconstructed,orsalvaged; this will void
the New Vehicle Limited Warranty
• vehicles that have been determined to be a total lossby an insurance
company; this will void the New Vehicle Limited Warranty
• Aftermarket parts or components, sometimes installed by Ford Motor
Company or an authorized Ford dealership, may not be covered by the
New Vehicle Limited Warranty. Any damage caused due to the failure
of aftermarket parts (other than a certified emission part) is not
covered.
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles of the disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to
2 gal. gasoline)
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
Ford rental cars (FRCS) and Dealer Daily Rental (DDR) vehicles that
must be towed because a covered repair has failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor
Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
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5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions warranties
that Ford Motor Company provides, in compliance with Federal
requirements. The warranties are:
•Emissions Defects Warranty
• Emissions Performance Warranty
For full details on emissions control coverage, see:
➡ Emissions Defects Warranty (page 19)
➡ Emissions Performance Warranty (pages 19-20)
➡ What is Covered? (pages 20-22)
➡ What is Not Covered? (page 22)
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties described in this booklet.
*Applies to vehicles up to 8,500 pounds gross vehicle weight rating (GV\
WR)
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EMISSIONS DEFECTS WARRANTY COVERAGE
During the warranty coverage period, Ford Motor Company warrants that:
•your vehicle or engine is designed, built, and equipped to meet - at
the time it is sold - the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
• your vehicle or engine is free from emissions-related defects in
factory-supplied materials or workmanship, which are defects that
could prevent the vehicle or engine from conforming with applicable
EPA regulations.
•
you will not be charged for diagnosis, repair, replacement, or adjustment
of parts containing an emissions-related defect. A list of emission-related
parts can be found in What is Covered?
on pages 20-22.
The emissions defects warranty coverage period for passenger cars and
light duty trucks (applies to vehicles up to 8,500 pounds GVWR is as
follows:
• 8 years or 80,000 miles (whichever occurs first) for catalytic
converters, electronic emissions control unit, and onboard emissions
diagnostic devices, including the Battery Energy Control Module
(BECM).
• 2 years or 24,000 miles (whichever occurs first) for all other covered
parts. (NOTE: Ford’s 3-year, 36,000-mile bumper-to-bumper coverage,
as described above, surpasses this mandatory federal coverage.)
EMISSIONS PERFORMANCE WARRANTY COVERAGE
Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis, or
parts - any emissions control device or system, if you meet all of the
following conditions:
• You have maintained and operated your vehicle according to the
instructions on proper care in the Owner’s Manual, and this booklet.
• Your vehicle fails to conform, during the warranty coverage period, to
the applicable national EPA standards as determined by an EPA
approved inspection and maintenance program.
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