2020 FORD FUSION/HYBRID phone

Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Ford Customer Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1–800-232-5952)
www.customersaskford.com
Customer Relationship Centre Ford Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4 1–800-565-3673 (FORD) www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,U.S. Virgin Islands, Central America, the Caribbean, and Israel: In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of
the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number:(800) 841-FORD (3673)Fax: (313) 390-0804
E-mail: [email protected] Ford International
Business Development, Inc. P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804
E-mail: [email protected] www.ford.com.pr
In Middle East:
Ford Middle East
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
Fax: 971-4-3327299
E-mail: [email protected] www.me.ford.com

3. The New Vehicle Limited Warranty for your2020-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
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WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
•accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
any component. IE. powertrain components
• misuse of the vehicle, such a driving over curbs, overloading, racing or
using the vehicle as a stationary power source
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
•alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software
(other than a certified emissions part or software) or any part or
software (Ford or non-Ford) designed for off-road use only installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
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•Brake pad/lining replacements will be provided during the first 12
months or 18,000 miles in service, whichever occurs first.
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty
repair) for wear or damage including:
• tire damage from road hazard such as cuts, snags, bruises, bulges,
puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing,
spinning (as when stuck in snow or mud), improper mounting or
dismounting, or tire repair
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs for certain damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
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