2020 FORD EXPEDITION ignition

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 457).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 457).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
463
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
469
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

3
360 Degree Camera...................................233
Advanced Camera Views................................ 233
Camera Views..................................................... 233
Front Camera...................................................... 234
Keep Out Zone.................................................... 234
Side Camera........................................................ 234
4
4WD See: Four-Wheel Drive.................................... 200
A
A/C See: Climate Control......................................... 139
About This Manual...........................................7
ABS See: Brakes.......................................................... 209
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes............................................................... 209
Accessories.....................................................472
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control............237
Active Park Assist.........................................223 Using Active Park Assist.................................. 224
Adjustable Pedals...........................................91
Adjusting the Headlamps.........................337 Horizontal Aim Adjustment........................... 338
Vertical Aim Adjustment................................. 337
Adjusting the Pedals......................................91
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................87
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................87
End of Travel Position........................................ 88
Memory Feature................................................... 88
Airbag Disposal...............................................55
Air Conditioning See: Climate Control......................................... 139Air Filter
See: Changing the Engine Air Filter.............329
Alarm See: Anti-Theft Alarm........................................ 83
Ambient Lighting
...........................................98
Adjusting the Brightness................................... 98
Switching Ambient Lighting Off..................... 98
Switching Ambient Lighting On..................... 98
Anti-Theft Alarm............................................83 Arming the Alarm................................................ 84
Disarming the Alarm........................................... 84
Using the System................................................. 83
Appendices....................................................494
Apps.................................................................454 SiriusXM Traffic and Travel Link.................. 456
Using Apps on an Android Device...............455
Using Apps on an iOS Device........................ 455
Using Mobile Navigation on an Android Device............................................................... 455
At a Glance........................................................18
Audible Warnings and Indicators.............113 Direction Indicator Tone.................................... 113
Headlamps On Warning Tone......................... 113
Key in Ignition Warning Tone........................... 113
Keyless Warning Alert........................................ 113
Parking Brake On Warning Tone.................... 113
Audio Control
..................................................88
You can operate the following functions
with the control:.............................................. 88
Audio System
...............................................398
General Information......................................... 398
Audio Unit - Vehicles With: Touchscreen Display...........................................................401
Accessing the Sound Settings...................... 401
Adjusting the Volume....................................... 401
Changing Radio Stations............................... 402
Muting the Audio............................................... 402
Playing or Pausing Media............................... 402
Setting the Memory Presets......................... 402
Switching the Audio Unit On and Off........402
Switching the Display On and Off..............402
Using Seek, Fast Forward and Reverse............................................................. 402
Audio Unit - Vehicles Without: Touchscreen Display
...............................398
Accessing the Settings Menu....................... 399
Accessing the Sound Settings..................... 399
Adjusting the Volume...................................... 399
525
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

H
Hazard Flashers...........................................303
Headlamp Adjusting See: Adjusting the Headlamps..................... 337
Headlamp Exit Delay
....................................95
Headlamp Removal See: Removing a Headlamp......................... 340
Headrest See: Head Restraints........................................ 150
Head Restraints............................................150 Adjusting the Head Restraint.......................... 151
Front Seat Manual Head Restraints.............151
Heated Exterior Mirrors..............................148
Heated Rear Window..................................148
Heated Steering Wheel...............................89
Heated Windshield
.......................................147
Windshield Wiper De-Icer................................ 147
Heating See: Climate Control......................................... 139
Hill Descent Control
.....................................217
Principle of Operation........................................ 217
Hill Start Assist...............................................211 Switching the System On and Off................212
Using Hill Start Assist........................................ 212
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control
................................143
Defogging the Side Windows in Cold
Weather............................................................. 144
General Hints........................................................ 143
Quickly Cooling the Interior............................ 144
Quickly Heating the Interior............................ 144
Recommended Settings for Cooling...........144
Recommended Settings for Heating..........144
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control...........................................................144
Defogging the Side Windows in Cold Weather............................................................. 145
General Hints....................................................... 144
Quickly Cooling the Interior............................. 145
Quickly Heating the Interior............................ 144
Recommended Settings for Cooling...........145
Recommended Settings for Heating..........145
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures.................................................. 145Hints on Driving With Anti-Lock
Brakes...........................................................209
Hood Lock See: Opening and Closing the Hood..........325
Horn....................................................................90
I
Ignition Switch
................................................173
In California (U.S. Only)............................309
Information Display Control......................89
Information Displays....................................114 General Information........................................... 114
Information Messages................................123 Active Park............................................................. 123
Adaptive Cruise Control................................... 124
AdvanceTrac and Traction Control..............124
Airbag...................................................................... 125
Alarm and Security............................................. 125
Automatic Engine Shutdown......................... 125
Battery and Charging System........................ 126
Blind Spot Information and Cross Traffic Alert System.................................................... 126
Doors and Locks.................................................. 127
Driver Alert............................................................. 127
Drivetrain................................................................ 128
Engine..................................................................... 129
Four-Wheel Drive................................................ 129
Fuel........................................................................\
.. 130
Keys and Intelligent Access............................ 130
Lane Keeping System......................................... 131
Maintenance.......................................................... 131
MyKey...................................................................... 132
Off Road................................................................. 132
Park Aid................................................................... 133
Park Brake............................................................. 134
Power Steering.................................................... 134
Pre-Collision Assist............................................ 135
Pro Trailer Backup Assist™............................. 135
Remote Start........................................................ 136
Seats....................................................................... 136
Starting System .................................................. 137
Tire Pressure Monitoring System.................. 137
Trailer....................................................................... 137
Transmission........................................................ 138
Installing Child Restraints...........................22 Child Seats.............................................................. 22
531
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Combining Seatbelt and LATCH Lower
Anchors for Attaching Child Safety
Seats.................................................................... 28
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 27
Using Tether Straps............................................. 28
Instrument Cluster.......................................107
Instrument Lighting Dimmer.....................95
Instrument Panel
............................................18
Interior Lamps.................................................97
Front Interior Lamp.............................................. 97
Interior Lamp Function...................................... 98
Rear Interior Lamps............................................ 98
Switching All of the Interior Lamps Off........................................................................\
. 97
Switching All of the Interior Lamps On........97
Switching the Individual Map Lamps On and Off................................................................. 97
Interior Mirror..................................................103 Automatic Dimming Mirror............................. 104
Manual Dimming Mirror................................... 104
Introduction.........................................................7
J
Jump Starting the Vehicle........................304 Connecting the Jumper Cables.................... 304
Jump Starting..................................................... 305
Preparing Your Vehicle.................................... 304
Removing the Jumper Cables....................... 305
K
Keyless Entry
....................................................72
Displaying the Factory-Set Code.................... 74
Locking and Unlocking....................................... 74
SECURICODE™ KEYLESS ENTRY KEYPAD............................................................... 72
Keyless Starting
.............................................173
Ignition Modes...................................................... 174
Keys and Remote Controls.........................56
L
Lane Keeping System
................................245
Switching the System On and Off..............246
System Display.................................................... 247System Settings.................................................
246
Troubleshooting................................................. 248
Liftgate...............................................................76
Liftgate Window
...........................................106
Opening the Liftgate Window....................... 106
Lighting Control
..............................................94
Flashing the Headlamp High Beam..............95
Headlamp High Beam........................................ 94
Lighting..............................................................94 General Information............................................ 94
Limited Slip Differential
............................208
Locking Function............................................... 208
Spare Tire............................................................. 208
Trailer Towing..................................................... 208
Load Carriers See: Roof Racks and Load Carriers............268
Load Carrying
................................................265
Load Limit......................................................269 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 273
Vehicle Loading - with and without a Trailer................................................................ 269
Locking and Unlocking................................69 Activating Intelligent Access............................ 70
Autolock.................................................................... 71
Battery Saver.......................................................... 72
Illuminated Entry................................................... 72
Illuminated Exit...................................................... 72
Locking and Unlocking the Doors with the Key Blade............................................................. 71
Power Door Locks................................................ 69
Remote Control.................................................... 69
Smart Unlocks for Integrated Keyhead Transmitter.......................................................... 71
Smart Unlocks for Intelligent Access Keys........................................................................\
71
Lug Nuts See: Changing a Road Wheel........................ 372
M
Maintenance..................................................325 General Information......................................... 325
Manual Climate Control
.............................139
Directing the Airflow.......................................... 139
Locking the Rear Climate Control................140
Setting the Blower Motor Speed.................. 139
532
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Seats......................................................................
458
Sound..................................................................... 457
Valet Mode........................................................... 458
Vehicle.................................................................... 457
Voice Control...................................................... 458
Setting the Cruise Control Speed..........236 Changing the Set Speed................................. 236
Side Airbags.....................................................52
Side Sensing System..................................222
Object Distance Indicator............................... 223
Sitting in the Correct Position
..................150
Snow Chains See: Using Snow Chains.................................. 367
Spare Wheel See: Changing a Road Wheel........................ 372
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 15
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Using Your Vehicle as an Ambulance............15
Using Your Vehicle With a Snowplow...........15
Special Operating Conditions Scheduled Maintenance...............................................481
Exceptions........................................................... 483
Speed Control See: Cruise Control........................................... 236
Stability Control............................................214 Principle of Operation....................................... 214
Starter Switch See: Ignition Switch............................................ 173
Starting a Gasoline Engine........................174 Automatic Engine Shutdown......................... 175
Failure to Start...................................................... 175
Guarding Against Exhaust Fumes.................177
Important Ventilating Information................177
Stopping the Engine When Your Vehicle is Moving................................................................ 176
Stopping the Engine When Your Vehicle is Stationary......................................................... 176
Vehicles with an Ignition Key.......................... 174
Vehicles with Keyless Start............................. 175
Starting and Stopping the Engine
..........173
General Information........................................... 173
Steering...........................................................256 Adaptive Learning.............................................. 257Electric Power Steering...................................
256
Steering Wheel................................................87
Storage Compartments
..............................172
Sunroof See: Moonroof..................................................... 105
Sun Visors
.......................................................104
Illuminated Vanity Mirror................................. 105
Supplementary Restraints System.........48 Principle of Operation........................................ 48
Switching Automatic High Beam Control On and Off.....................................................99
Activating the Automatic High Beam Control................................................................ 99
Switching Cruise Control On and Off..................................................................236
Switching Cruise Control Off......................... 236
Switching Cruise Control On......................... 236
Symbols Glossary
.............................................7
SYNC™ 3........................................................426
General Information......................................... 426
SYNC™ 3 Troubleshooting.....................459 Additional Information and
Assistance......................................................... 471
Apps....................................................................... 466
Navigation............................................................ 465
Personal Profiles............................................... 469
Phone..................................................................... 463
Resetting the System........................................ 471
USB and Bluetooth Audio............................. 460
Voice Recognition............................................. 459
Wi-Fi Connectivity............................................ 468
SYNC™ Applications and Services
.......413
911 Assist................................................................ 413
SYNC Mobile Apps............................................. 415
SYNC™...........................................................409 General Information........................................ 409
SYNC™ Troubleshooting
...........................417
T
Technical Specifications See: Capacities and Specifications...........380
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................310
Tire Care
..........................................................353
Glossary of Tire Terminology........................ 354
Information About Uniform Tire Quality Grading............................................................. 353
536
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index