2020 FORD ECOSPORT USB

3.Start the apps on your device that youwant to use through SYNC.
Note:If you close the apps on your device,you will not be able to use them through thesystem.
4.Select Find Mobile Apps.
Note:The system searches and connectsto compatible apps that are running on yourdevice.
5.Select the app that you want to use onthe touchscreen.
Note:Mobile Apps on your device use theUSB port to establish a connection withSYNC. Some devices may lose the ability toplay music over USB when Mobile Apps areenabled.
Using Mobile Navigation on anAndroid Device
1.Connect your device to a USB port.
2.Switch Android Auto off. See Phone(page 343).
3.Switch on Enable Mobile Apps viaUSB in the Mobile Apps Settings tile.
4.Select the apps option on the featurebar.
5.Select the navigation app that youwant to use on the touchscreen.
Note:When using a navigation app, keepyour device unlocked and the app open.
SiriusXM Traffic and Travel Link (If
Equipped)
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
Note:SiriusXM Traffic and Travel Link maynot be available in all markets.
Note:In order to use SiriusXM Traffic andTravel Link, your vehicle must havenavigation.
Note:A paid subscription is required toaccess and use these features. Go towww.siriusxm.com/travellink for moreinformation.
Note:Visit www.siriusxm.com/traffic andclick on Coverage map and details for acomplete listing of all traffic areas coveredby SiriusXM Traffic and Travel Link.
Note:Neither Sirius nor Ford is responsiblefor any errors or inaccuracies in the SiriusXMTraffic and Travel Link services or its use invehicles.
When you subscribe to SiriusXM Trafficand Travel Link, it can help you locate thebest gas prices, find movie listings, getcurrent traffic alerts, view the currentweather map, get accurate ski conditionsand see scores to current sports games.
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SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and ResolutionSymptom
The system does not under-stand what I am saying.–You are using the wrong voice commands.
•See Using Voice Recognition (page 327).
•For a complete list of voice commands, refer to ourwebsite.
–You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-stand the name of a track orartist.
–Device limitation. Bluetooth does not support voicecommands.
•Connect your device to a USB port.
•If you have an iOS device, press and hold the voicecontrol button on the steering wheel to use Siri toplay specific tracks.
–You are using the wrong voice commands.
•See Using Voice Recognition (page 327).
•For a complete list of voice commands, refer to ourwebsite.
–You are not saying the name exactly as it appears onyour device.
•Say the name of the track or artist exactly as itappears on your device. Spell out any abbreviationsin the name.The song or artist name may have some special char-acters that are not being recognized by the system.
–The name contains special characters, for example *,- or +.
•Rename the files on your device or use the touch-screen to select and play the track.
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Possible Cause and ResolutionSymptom
–You are not saying the name exactly as it appears onyour device.
•Say the first and last name of the contact exactlyas it appears on your device. Spell out any abbrevi-ations in the name.
–The name contains special characters, for example *,- or +.
•Rename the contact on your device or use thetouchscreen to select and call the contact.
The system does not under-stand the name of a contactin the phonebook on mydevice and calls the wrongcontact.
–You are not saying the name exactly as it appears onyour device.
•Say the first and last name of the contact exactlyas it appears on your device. The system appliesphonetic pronunciation rules of the selectedlanguage to the names of contacts in the phone-book on your device. Select the name of thecontact on the touchscreen and use the Hear itoption to get an idea of how the system expectsyou to pronounce it.
The system does not under-stand foreign names ofcontacts in the phonebookon my device.
–Device limitation.
•The system uses text-to-speech technology anduses a synthetically generated voice rather thanpre-recorded human voice.
The system voice promptsand the pronunciation ofsome words does not seemto be very accurate.
USB and Bluetooth Audio
Possible Cause and ResolutionSymptom
I cannot connect my device.–Device malfunction.
•Disconnect your device. Switch your device off,reset it and try again.
–Cable connection issue.
•Correctly connect the cable to your device and thevehicle USB port.
–Incompatible cable.
•Use the cable recommended by the manufacturerof your device.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

Possible Cause and ResolutionSymptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active security settings.
•Check that your device is not set only to charge.
–Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-nize my device.–Device limitation.
•Do not leave your device in your vehicle during veryhot or very cold weather conditions.
–Cable connection issue.
•Correctly connect the cable to your device and thevehicle USB port.
–Incompatible cable.
•Use the cable recommended by the manufacturerof your device.
The system does not under-stand the name of a track orartist.
–Device limitation. Bluetooth does not support voicecommands.
•Connect your device to a USB port.
•If you have an iOS device, press and hold the voicecontrol button on the steering wheel to use Siri toplay specific tracks.
I cannot stream audio frommy Bluetooth device.–Incompatible device.
•Check the compatibility of your device on ourwebsite.
–Device not connected.
•Pair your device. See Phone (page 343).
–Media player not running.
•Start the media player on your device.
The system does not recog-nize the music on my device.–Missing or incorrect audio file metadata, for exampleartist, song title, album or genre.
•Repair the files on your device.
–Corrupt files.
•Repair the files on your device.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

Possible Cause and ResolutionSymptom
–Copyright protected files.
•Use a device that contains files that are not copy-right protected.
–Unsupported file format.
•Repair or convert the files to a supported format.See Entertainment (page 334).
–Device indexing required.
•Re-index your device. See Settings (page 355).
–Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear atrack playing on my device.–Device malfunction.
•Disconnect your device. Switch your device off,reset it and try again.
When I disconnect my iOSdevice the audio volume isset to maximum.
–Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB devicein the correct order, the following information could help:The system does not playthe tracks on my USB drivein the correct order.–If you are selecting USB as the audio source when thesystem is still indexing, SYNC plays tracks sortedalphabetically by file name in the root directory.
–If you are selecting USB as the audio source after thesystem has finished indexing, SYNC plays all trackssorted alphabetically by the title in the ID3 tagregardless of where they are located. SYNC uses thefile name if the title in the ID3 Tag does not exist.
–If you are selecting the option to play all tracks fromthe browsing menu, SYNC plays all tracks sortedalphabetically by the title in the ID3 tag regardless ofwhere they are located. SYNC uses the file name if thetitle in the ID3 Tag does not exist.
–If you are selecting a track when using the exploredevice option, SYNC plays tracks sorted alphabeticallyby file name in the folder you have selected. SYNCthen plays all tracks in any subfolders in the folder youhave selected.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

Phone
Possible Cause and ResolutionSymptom
During a call, I can hearexcessive background noise.–Incorrect cell phone settings.
•Check and adjust the audio settings on your cellphone. Refer to your cell phone's user manual.
–Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
–Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear theother person but theycannot hear me.
During a call, I cannot hearthe other person and theycannot hear me.
–System restart required.
•Restart the system. Switch the ignition off andopen the door. Close the door and lock the vehicle.Wait until the touchscreen is off and any illumin-ated USB ports are not illuminated. Unlock thevehicle, switch the ignition on and try again.
I cannot download phone-book.–Incompatible cell phone.
•Check the compatibility of your cell phone on ourwebsite.
–Incorrect cell phone settings.
•Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
–Incorrect system settings.
•Switch automatic phonebook download on. SeeSettings (page 355).
–Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
–Incorrect cell phone settings.
•Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
•Check the location of the missing contacts on yourcell phone. If they are stored on the SIM card, movethem to the cell phone memory.
–Incorrect system settings.
•Switch automatic phonebook download on. SeeSettings (page 355).
A message displayssuggesting that my phone-book has downloaded but itis empty or it has missingcontacts.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

Apps
Possible Cause and ResolutionSymptom
The system cannot find anyapps.–Incompatible device.
•You will need an Android device with OS 4.3 orhigher or an iOS device with iOS 8.0 or higher. Pairand connect your Android device to find AppLinkcompatible apps. Connect your iOS device to aUSB port or pair and connect using Bluetooth.
I have a compatible deviceand it is correctly connectedbut the system still cannotfind any apps.
–AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
–AppLink compatible apps not running on your device.
•Start the apps to allow the system to find themand make sure you sign in to any apps if required.
–Incorrect app settings.
•Check and adjust the app settings on your deviceand allow SYNC to access the app if required.
I have a compatible device,it is correctly connected andmy apps are running but thesystem still cannot find anyapps.
–Apps failed to fully close.
•Restart the apps and try again.
•If you have an Android device with apps that havean exit or quit option, use this and then restart theapps. Alternatively, use the force stop option in thesettings menu on your device.
•If you have an iOS device with iOS 7.0 or higher, tapthe home button on your device twice and thenswipe the app upward to close it.
I have an Android devicethat is correctly connected,I have restarted my appsand they are running but thesystem still cannot findthem.
–An issue on some older versions of the Android oper-ating system could result in apps not being found.
•Switch Bluetooth off and on again to force thesystem to reconnect to your device.
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Service Data............................................................10Services That Third Parties Provide...............12Services That We Provide..................................12Vehicles With a Modem......................................12Vehicles With SYNC.............................................12Daytime Running Lamps..............................81Type 1 - Conventional (Non-Configurable).....................................................81Type 2 - Configurable..........................................81Declaration of Conformity - VehiclesWith: SYNC 3...............................................417Radio Frequency Statement..........................417Direction Indicators.......................................82Doors and Locks............................................60Drive Belt Routing - 1.0LEcoBoost™.................................................238Drive Belt Routing - 2.0L...........................238Driver and Passenger Airbags...................40Children and Airbags............................................41Proper Driver and Front Passenger SeatingAdjustment.......................................................40Driver and Passenger Knee Airbags........45Driving Aids.....................................................169Driving Hints...................................................188Driving Through Water...............................188DRLSee: Daytime Running Lamps..........................81
E
Economical Driving......................................188Emergency Call Limitations.......................50Emergency Call Requirements.................49Emission Law.................................................145Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance..........146Tampering With a Noise ControlSystem...............................................................145End User License Agreement..................392VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .................................392Engine Block Heater....................................134Using the Engine Block Heater......................135Engine Coolant Check.................................217Adding Coolant....................................................217Coolant Change..................................................219Engine Coolant TemperatureManagement..................................................220
Fail-Safe Cooling................................................219Recycled Coolant................................................219Severe Climates..................................................219Engine Cooling Fan.......................................217Engine Emission Control............................145Engine ImmobilizerSee: Passive Anti-Theft System.....................67Engine Oil Check...........................................215Adding Engine Oil...............................................216Engine Oil Dipstick - 1.0LEcoBoost™..................................................215Engine Oil Dipstick - 2.0L...........................215Engine Specifications - 1.0LEcoBoost™.................................................278Engine Specifications - 2.0L....................279Entertainment..............................................334AM/FM Radio......................................................335Apps........................................................................343Bluetooth Stereo or USB.................................341HD Radio™ Information (IfAvailable)........................................................338SiriusXM® Satellite Radio (IfActivated)........................................................335Sources..................................................................334Supported Media Players, Formats andMetadata Information................................343USB Port...............................................................343Environment......................................................17Essential Towing Checks...........................183Before Towing a Trailer.....................................184Hitches....................................................................183Launching or Retrieving a Boat or PersonalWatercraft (PWC).........................................185Safety Chains.......................................................183Trailer Brakes........................................................184Trailer Lamps.......................................................184Trailer Towing Connector.................................183When Towing a Trailer......................................184Event Data RecordingSee: Data Recording..............................................9Export Unique Options.................................16Exterior Mirrors................................................85Integrated Blind Spot Mirrors..........................85Power Exterior Mirrors........................................85
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