2020 FORD ECOSPORT USB

USB and media issues
Possible solution(s)Possible cause(s)Issue
The file may be corrupted.
Some devices require you tochange the USB settingsfrom mass storage to MTPclass.
The song may have copy-right protection, which doesnot allow it to play.
Switch radio bands andreturn to Sirius or switch thefeature off. You can thenchange the Sirius stationusing the directionalbuttons.
Sirius Replay is active.I cannot change the Siriusstation.
Voice command issues
Possible solution(s)Possible cause(s)Issue
Review the phone voicecommands and the mediavoice commands at thebeginning of their respectivesections.
You may be using the wrongvoice commands.
SYNC does not understandwhat I am saying.After pressing the voice icon,wait until after the tonesounds and Listeningappears before saying acommand. Any commandspoken before this does notregister with the system.
You may be speaking toosoon or at the wrong time.
Review the media voicecommands at the beginningof the media section.
You may be using the wrongvoice commands.
SYNC does not understandthe name of a song or artist.
Say the song or artistexactly as listed. If you say"Play Artist Prince", thesystem does not play musicby Prince and the Revolutionor Prince and the NewPower Generation.
You may be saying thename differently than theway you saved it.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™

Voice command issues
Possible solution(s)Possible cause(s)Issue
The system works better ifyou list full names, such as"Joe Wilson" rather than"Joe".
The system may not bereading the name the sameway you are saying it.
Do not use special charac-ters, such as 123 or ICE, asthe system does not recog-nize them.
Contacts in your phonebookmay be very short andsimilar, or they may containspecial characters.
If a contact is in CAPS, youhave to spell it. JAKErequires you to say "Call J-A-K-E".
Your phonebook contactsmay be in CAPS.
AppLink issues
Possible solution(s)Possible cause(s)Issue
Ensure you have a compat-ible smartphone; an Androidwith OS 2.3 or higher or aniPhone 3GS or newer withiOS 5.0 or higher. Addition-ally, ensure your phone isAn AppLink capable phoneis not connected to SYNC.
AppLink Mobile Applica-tions: When I select "FindNew Apps," SYNC does notfind any applications.
paired and connected toSYNC in order to findAppLink-capable apps onyour device. iPhone usersmust also connect toSYNC's USB port with anApple USB cable.
Ensure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Ensure the app is running onyour phone. Some apps
AppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.
require you to register or
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC's MobileApps Menu. If not, "ForceClose" the application andrestart it.
The USB connection toSYNC may need to be reset.
My iPhone phone isconnected, my app isrunning, I restarted the appbut I still cannot find it onSYNC.
Try increasing the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The bluetooth volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC, but there is nosound or the sound is verylow.
Force close or uninstall theapps you do not want SYNCto find. If the app has a "FordSYNC" setting, disable thatsetting in the app's settingsmenu on the phone.
Some Android devices havea limited number ofbluetooth ports apps canuse to connect. If you havemore AppLink apps on yourphone than the number ofavailable Bluetooth ports,you will not see all of yourapps listed in SYNC's mobileapps menu.
I can only see some of theAppLink apps running on myphone listed in SYNC'sMobile Apps Menu.
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed ifthe function of a SYNC feature is lost. This reset is intended to restore functionality andwill not erase any information previously stored in the system (Such as paired devices,phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Powerbutton. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNCsystem.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™

Action and DescriptionMenu ItemItem
This bar displays icons and messages pertaining to currentsystem activities including climate settings, voicecommands and phone functions such as text messages.
Status BarA
This button is available on the main screens. Pressing ittakes you to the home screen view.HomeB
This shows the current time. You can set the clock manuallyor have it controlled by the vehicle's GPS location. SeeSettings (page 355).
ClockC
This displays the current outside temperature.OutsideTemperatureD
You can touch any of the buttons on this bar to select afeature.Feature BarE
The touchscreen allows you quick accessto all of your comfort, navigation,communication and entertainmentoptions. Using the status and feature baryou can quickly select the feature you wantto use.
Note:Your system is equipped with afeature that allows you to access andcontrol audio features for 10 minutes afteryou switch the ignition off (and no doorsopen).
The Status Bar
Additional icons also display in the statusbar depending on market, vehicle optionsand current operation. If a feature is notactive, the icon does not display. Certainicons may move to the left or rightdepending on what options are active.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

DescriptionItemCallout
This icon displays when 911 Assist is set to off andyour phone is connected to SYNC.911 Assist OffH
This icon displays when there is an active Bluetoothalert.Bluetooth AlertI
This icon displays to show an active Bluetoothconnection.BluetoothJ
Messages may also appear in the statusbar to provide you with notifications. Youcan select the message to view theassociated feature.
Feature Bar
FunctionsFeature Bar Item
Allows you to control the media playing inyour vehicle. You can control all audiofeatures including AM, FM and satelliteradio and media streaming over a Bluetoothdevice or through a USB connection.
Audio
Allows you to make calls, receive calls, andaccess the phonebook of your connecteddevice.
Phone
Allows you to see your vehicle's location ona virtual road map, get driving directions toyour destination and find points of interestalong your route.
Navigation
(If equipped)
Connect and control SYNC 3 compatibleapps running on your iPhone or Androiddevice. Also, access built-in additionalfeatures such as SiriusXM Traffic and TravelLink (if equipped).
Apps
You can customize your system withvarious settings for the touchscreen display,feature preferences, and how you want tointeract with your vehicle.
Settings
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

Cleaning the Touchscreen
You can remove fingerprints with a dry,clean, soft cloth.
If dirt or fingerprints are still on the screen,apply a small amount of alcohol to thecloth and try to clean it again.
Note: Do not use detergent or any type ofsolvent to clean the touchscreen.
Note:Do not pour or spray alcohol onto thetouchscreen.
Using Voice Recognition
Using voice commands allows you to keepyour hands on the wheel and eyes on theroad. The system provides feedbackthrough audible tones, prompts, questionsand spoken confirmations depending onthe situation and the chosen level ofinteraction (voice settings).
The system also asks short questions(confirmation prompts) when it is not sureof your request or when there are multiplepossible responses to your request.
When using voice commands, words andicons may appear in the status barindicating the status of the voice commandsession. See Using Voice Recognition(page 327).
Using the Steering Wheel Controls
Depending on your vehicle and optionpackage, you can use different controls onyour steering wheel to interact with thetouchscreen system in different ways.
VOL: Control the volume of audio output.
Voice: Press to start a voice session. Pressagain to stop the voice prompt andimmediately begin speaking. Press andhold to end a voice session.
SEEK NEXT:
•While in radio mode, press to seekbetween memory presets or press andhold to fast seek.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
SEEK PREVIOUS:
•While in radio mode, press to seekbetween memory presets or press andhold to fast seek.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
PHONE ACCEPT: Press to answer a callor switch between calls.
PHONE REJECT: Press to end a call orreject an incoming call.
Note:On some models,SEEK NEXT maybe combined with PHONE REJECT andSEEK PREVIOUS may be combined withPHONE ACCEPT.
See Steering Wheel (page 71).
Using Your Bezel Controls
Depending on your vehicle and optionpackage, you may also have these controlson your instrument panel:
•Power or VOL: Press to switch theaudio system on and off, or turn toadjust the volume.
•Sound Settings: Press to access theaudio settings.
•Seek: Press to seek through radiostations or audio tracks.
•Play or Pause: Press to either play orpause a track.
•Tune: Turn to manually tune radiostations.
•Display: Press to switch the display onor off.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

Restricted features
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.Text Messages
Using the keyboard to enter a destination.Navigation
Adding or editing Navigation Favorites entries or AvoidAreas.
Creating an Owner Account
Why do I need an owner account?
•Essential for keeping up with the latestsoftware and connected features.
•Access to customer support for anyquestions you may have.
•Maintain account permissions.
Visit the website to sign up and register.
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
FordPass™ Connect (If Equipped)
With a FordPass-equipped vehicle, you canuse FordPass to track your vehicle’slocation and remotely access vehiclefeatures such as start, lock and unlock andvehicle status including fuel level andapproximate mileage. You can alsoschedule specific times to remotely startyour vehicle so it is ready to hit the road assoon as you are. FordPass is an optionalfeature on select vehicles. FordPass isavailable through a free download via theApple App Store® or Google Play™.Message and data rates may apply.Services may be limited by mobile phonenetwork coverage area.
•FCC: LHJ-FANW
•IC: 2807E-FANW
Updating Your System
You can choose to download the updateonto a USB drive or use Wi-Fi to deliverautomatic updates.
USB Updates
To use the USB update you need to loginto your owner account and visit the SYNCsoftware update page.
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
The website notifies you if an update isavailable. You can then select to downloadthe update.
You will need an empty USB drive. Pleasecheck the website for minimumrequirements. Once you have inserted theUSB drive into your computer, choose tostart the download. Follow the instructionsprovided to download the files to the USBdrive.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

To install the update in your vehicle,remove anything that is plugged in the USBports on the media hub and plug in theUSB drive containing the update. Whenthe USB drive is plugged in, the installationshould begin immediately. After asuccessful installation, the update isavailable the next time the vehicle isstarted.
The installation of most files occurs in thebackground, and does not interrupt youruse of the system. Navigation updatescannot be installed in the background,because the files are too large.
Please refer to the website for any furtheractions.
Updating Over Wi-Fi
To update your System over Wi-Fi yourvehicle must be within the range of a Wi-Fiaccess point. Data rates may apply.
To enable automatic updates usingWi-Fi, select:
Menu Item
Settings
Wi-fi & Hotspot
System Wi-Fi
You can then select yourWi-Fi network. You mayhave to enter the securitycode if the network issecured. The systemconfirms when it hasconnected to the network.
AvailableWi-FiNetworks
You must also give the system permissionto update automatically. Upon vehicledelivery, the System asks you if you wouldlike to use the automatic update feature.If you agree to automatic updates, you canpress OK to confirm. If this selection doesnot appear upon vehicle delivery you canaccess it through the General Settings.See Settings (page 355). You can alsoperform a master reset. See SYNC™ 3Troubleshooting (page 357).
If you would like to switch this featureon later, select:
Menu Item
Settings
From this menu, you canenable automatic updates.If you have not done soalready, the systemprompts you to set up aWi-Fi connection when youenable this feature.
AutomaticSystemUpdates
When Wi-Fi and automatic updates areenabled, your system checks for softwareupdates periodically. If a new version isavailable, it downloads at that time.Software downloads can take place for upto 30 minutes after you have switched yourvehicle off. The updates do not interruptthe normal use of your SYNC 3 system. Ifa download does not complete for anyreason, the download continues where itleft off at the next Wi-Fi connectedopportunity. Upon activation of an update,a banner displays on the touchscreenindicating the system update. Select theicon to see more detail. This icon displaysfor two ignition cycles.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3