2020 DODGE DURANGO phone

442MULTIMEDIA
ANDROID AUTO™ — IF EQUIPPED
NOTE:
Feature availability depends on your carrier and
mobile phone manufacturer. Some Android
Auto™ features may or may not be available in
every region and/or language.
Android Auto™ allows you to use your voice to
interact with Android’s™ best-in-class speech
technology through your vehicle’s voice
recognition system, and use your smartphone’s
data plan to project your Android™-powered
smartphone and a number of its apps onto your
Uconnect touchscreen. Connect your Android™
5.0 or higher to one of the media USB ports,
using the factory-provided USB cable, and press
the new Android Auto™ icon that replaces your
“Phone” icon on the main menu bar to begin
Android Auto™. Push and hold the VR button on
the steering wheel, or press and hold the
Microphone icon within Android Auto™, to
activate Android’s™ VR, which recognizes
natural voice commands, to use a list of your
smartphone’s features:
Maps
Music
Phone
Text Messages
Additional Apps
Refer to your Uconnect Owner’s Manual
Supplement for further information.
NOTE:
Requires compatible smartphone running
Android™ 5.0 or higher and download app on
Google Play. Android™, Android Auto™, and
Google Play are trademarks of Google Inc.
APPLE CARPLAY® — IF EQUIPPED
NOTE:
Feature availability depends on your carrier and
mobile phone manufacturer. Some Apple
CarPlay® features may or may not be available
in every region and/or language.
Apple CarPlay® allows you to use your voice to
interact with Siri through your vehicle’s voice
recognition system, and use your smartphone’s
data plan to project your iPhone® and a
number of its apps onto your Uconnect
touchscreen. Connect your iPhone® 5, or higher, to one of the
media USB ports, using the factory-provided
Lightning cable, and press the new Apple
CarPlay® icon that replaces your Phone icon on
the main menu bar to begin Apple CarPlay®.
Push and hold the VR button on the steering
wheel, or press and hold the Home button
within Apple CarPlay®, to activate Siri, which
recognizes natural voice commands to use a list
of your iPhone’s® features:
Phone
Music
Messages
Maps — if equipped
Additional Apps — if equipped
Refer to your Uconnect Owner’s Manual
Supplement for further information.
NOTE:
Requires compatible iPhone®. See dealer for
phone compatibility. Data plan rates apply.
Vehicle user interface is a product of Apple®.

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MULTIMEDIA443
Apple CarPlay® is a trademark of Apple® Inc.
iPhone® is a trademark of Apple® Inc., regis -
tered in the US and other countries. Apple®
terms of use and privacy statements apply.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s).
Operation is subject to the following two
conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment. ADDITIONAL
INFORMATION
© 202 1 FCA US LLC. All rights reserved.
Mopar and Uconnect are registered
trademarks and Mopar Owner Connect is a
trademark of FCA US LLC. Android™ is a
trademark of Google Inc. SiriusXM® and all
related marks and logos are trademarks of
SiriusXM® Radio Inc.
Uconnect System Support:
US residents visit www.DriveUconnect.com or
call: 1-877-855-8400 (24 hours a day 7 days
a week)
Canadian residents visit www.DriveUcon -
nect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
SiriusXM Guardian™ services support:
US residents visitwww.driveuconnect.com/
sirius-xm-guardian or call: 1-844-796-4827
Canadian residents visitwww.siriusxm.ca/
guardian-v1/ or call: 1-877-324-90919

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444
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized dealers, you may obtain a
rental vehicle at a minimal daily charge. If you
need a rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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CUSTOMER ASSISTANCE445
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special Telecommunication Devices for the
Deaf (TDD) equipment at its customer center.
Any hearing or speech impaired customer, who
has access to a TDD or a conventional
teletypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after FCA US LLC's New
Vehicle Limited Warranty expires. The Mopar
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the FCA US LLC’s Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
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CUSTOMER ASSISTANCE447
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
Information, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
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449
B
Battery
................................................. 111, 307Charging System Light............................... 111Keyless Key Fob Replacement.................... 15Battery Saver Feature...................................... 53Belts, Seat..................................................... 181Blind Spot Monitoring.................................... 131Bluetooth Connect Or Disconnect Link Betweenthe Uconnect Phone And Mobile
Phone
................................................... 422Connecting To A Particular Mobile Phone Or Audio Device After Pairing..... 417Bluetooth Mode............................................. 406Body Mechanism Lubrication........................ 316B-Pillar Location............................................. 332Brake Assist System...................................... 123Brake Control System, Electronic.................. 123Brake Fluid................................. 325, 358, 360Brake System...................................... 325, 350Anti-Lock (ABS).......................................... 350Fluid Check..................................... 325, 360Master Cylinder......................................... 325Parking...................................................... 190Warning Light............................................ 110Brake/Transmission Interlock....................... 192Bulb Replacement............................... 266, 268Bulbs, Light.................................................... 183
C
Camera, Rear................................................ 237Capacities, Fluid.................................. 355, 356Caps, FillerOil (Engine)............................. 304, 309, 310Radiator (Coolant Pressure)..................... 323Car Washes................................................... 347Carbon Monoxide Warning................... 180, 354Cargo Area Cover............................................. 77Cargo Compartment........................................ 77Light............................................................ 77Luggage Carrier........................................... 90Cargo Light....................................................... 77Cargo Tie-Downs.............................................. 78Cellular Phone.............................................. 436Center High Mounted Stop Light................... 269Chains, Tire.......................................... 343, 344Changing A Flat Tire...................................... 327Chart, Tire Sizing........................................... 329Check Engine Light
(Malfunction Indicator Light)......................... 121Checking Your Vehicle For Safety................. 180Checks, Safety.............................................. 180Child Restraint.............................................. 163Child RestraintsBooster Seats........................................... 166Child Seat Installation.............................. 177
How To Stow An unused ALR Seat Belt..... 174Infant And Child Restraints....................... 164Locating The LATCH Anchorages.............. 171Lower Anchors And Tethers For Children................................................ 167Older Children And Child Restraints.......... 165Seating Positions...................................... 166Child Safety Locks............................................29Clean Air Gasoline......................................... 352CleaningWheels...................................................... 342Climate Control................................................58Automatic....................................................58Cold Weather Operation................................ 188Compact Spare Tire...................................... 341Contract, Service........................................... 445Cooling Pressure Cap (Radiator Cap)............ 323Cooling System............................................. 321Adding Coolant (Antifreeze)...................... 322Coolant Level................................... 323, 324Cooling Capacity.............................. 355, 356Disposal Of Used Coolant......................... 323Drain, Flush, And Refill............................. 321Inspection............................... 321, 323, 324Points To Remember................................ 324Pressure Cap............................................ 323
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456
T
Telescoping Steering Column
.......................... 46Temperature Control, Automatic (ATC)............ 69Tie Down Hooks, Cargo.................................... 78Tilt Steering Column........................................ 46Tire And Loading Information Placard........... 332Tire Markings................................................. 328Tire Safety Information.................................. 327Tires................................... 183, 335, 340, 344Aging (Life Of Tires)................................... 338Air Pressure............................................... 335Chains............................................. 343, 344Changing................................ 275, 283, 327Compact Spare......................................... 341Flat Changing............................................ 283General Information........................ 335, 340High Speed................................................ 336Inflation Pressure...................................... 336Jacking...................................................... 327Life Of Tires............................................... 338Load Capacity............................................ 332Pressure Monitoring System (TPMS)........................................ 114, 138Quality Grading.......................................... 344Radial........................................................ 337Replacement................................... 283, 338Rotation.................................................... 344Safety.............................................. 327, 335Sizes.......................................................... 329Snow Tires................................................. 340
Spare Tires............................. 277, 340, 342Spinning................................................... 337Trailer Towing........................................... 248Tread Wear Indicators.............................. 338Wheel Mounting....................................... 283Wheel Nut Torque..................................... 350To Open Hood.................................................. 75Tongue Weight/Trailer Weight...................... 246Towing................................................. 241, 290Disabled Vehicle....................................... 290Guide............................................... 244, 245Recreational............................................. 253Weight............................................. 244, 245Towing Behind A Motorhome........................ 253Traction Control............................................ 130Trailer Sway Control (TSC)............................. 130Trailer Towing............................................... 241Cooling System Tips................................. 252Hitches..................................................... 243Minimum Requirements........................... 247Tips........................................................... 251Trailer And Tongue Weight........................ 246Wiring....................................................... 251Trailer Towing Guide............................ 244, 245Trailer Weight....................................... 244, 245Transfer Case............................................... 327Electronically Shifted................................ 199Fluid......................................................... 358Maintenance............................................ 327
Transmission................................................. 193Automatic........................................ 193, 326Fluid.......................................................... 358Maintenance............................................ 326Shifting..................................................... 191Transmitter, Garage Door Opener
(Homelink).......................................................78Transporting Pets.......................................... 180Tread Wear Indicators................................... 338Turn Signals......................................... 118, 269
U
UconnectAdvanced Phone Connectivity
................... 421Phone Call Features................................. 418Things You Should Know About Your Uconnect Phone................................................... 422Uconnect Settings.................................... 372Uconnect Phone..........................414, 416, 417Answer Or Ignore An Incoming Call — Call Currently In Progress..................... 420Answer Or Ignore An Incoming Call — No Call Currently In Progress................ 420Bluetooth Communication Link................ 423Call By Saying A Phonebook Name........... 419Call Continuation...................................... 421Call Controls............................................. 419Call Termination....................................... 421Cancel Command..................................... 414

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Connect Or Disconnect Link Between The Uconnect Phone And Mobile
Phone
................................................... 422Connecting To A Particular Mobile Phone Or Audio Device After Pairing..... 417Deleting A Phone Or Audio Device.............417Dial By Saying A Number........................... 419Disconnecting A Phone Or Audio Device... 417Far End Audio Performance...................... 422Help Command......................................... 414Join Calls................................................... 421Making A Phone Or Audio Device A Favorite................................................. 417Making A Second Call While CurrentCall Is In Progress................................. 421Managing Your Favorites........................... 418Natural Speech......................................... 414Operation.................................................. 413Pair (Link) Uconnect Phone To A Mobile Phone........................................ 414Pair A Bluetooth Streaming AudioDevice................................................... 416Pair Additional Mobile Phones.................. 416Phonebook Download............................... 417Place/Retrieve A Call From Hold............... 420Power-Up................................................... 423Recent Calls.............................................. 419Redial........................................................ 421To Remove A Favorite............................... 418
Toggling Between Calls............................. 421Touch-Tone Number Entry........................ 419Transfer Call To And From MobilePhone................................................... 421Voice Command....................................... 422Ways To Initiate A Phone Call................... 419Uconnect SettingsCustomer ProgrammableFeatures
..................................26, 29, 372Passive Entry Programming.........26, 29, 370Uniform Tire Quality Grades.......................... 344Universal Transmitter...................................... 78Unleaded Gasoline....................................... 351Untwisting Procedure, Seat Belt................... 148
V
Vanity Mirrors.................................................. 50Vehicle Identification Number (VIN).............. 350Vehicle Loading................................... 240, 332Vehicle Modifications/Alterations.................... 11Vehicle Security Alarm..................................... 23Vehicle Storage.......................................70, 346Vehicle User GuideIn Vehicle Help............................................ 12Navigation................................................... 12Operating Instructions................................. 12Searching User Guide.................................. 12Viscosity, Engine Oil............................. 309, 310Voice Command............................................ 438Voice Recognition System (VR)..................... 438
W
Warning Flashers, Hazard............................. 261Warning Lights (Instrument Cluster
Descriptions)................................................. 114Warnings And Cautions....................................11Warnings, Roll Over..........................................10Warranty Information.................................... 446Washers, Windshield............................. 55, 307Washing Vehicle............................................ 347Wheel And Wheel Tire Care........................... 342Wheel And Wheel Tire Trim........................... 342Wind Buffeting..........................................72, 74Window Fogging...............................................70Windows..........................................................71Power...........................................................71Reset Auto-Up..............................................72Windshield Defroster.................................... 181Windshield Washers.............................. 55, 307Fluid.......................................................... 307Windshield Wiper Blades.............................. 316Windshield Wipers...........................................55Wipers Blade Replacement........................... 316Wipers, Intermittent.........................................56Wipers, Rain Sensitive.....................................57
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