2020 DODGE DURANGO service

CUSTOMER ASSISTANCE447
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
Information, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
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449
B
Battery
................................................. 111, 307Charging System Light............................... 111Keyless Key Fob Replacement.................... 15Battery Saver Feature...................................... 53Belts, Seat..................................................... 181Blind Spot Monitoring.................................... 131Bluetooth Connect Or Disconnect Link Betweenthe Uconnect Phone And Mobile
Phone
................................................... 422Connecting To A Particular Mobile Phone Or Audio Device After Pairing..... 417Bluetooth Mode............................................. 406Body Mechanism Lubrication........................ 316B-Pillar Location............................................. 332Brake Assist System...................................... 123Brake Control System, Electronic.................. 123Brake Fluid................................. 325, 358, 360Brake System...................................... 325, 350Anti-Lock (ABS).......................................... 350Fluid Check..................................... 325, 360Master Cylinder......................................... 325Parking...................................................... 190Warning Light............................................ 110Brake/Transmission Interlock....................... 192Bulb Replacement............................... 266, 268Bulbs, Light.................................................... 183
C
Camera, Rear................................................ 237Capacities, Fluid.................................. 355, 356Caps, FillerOil (Engine)............................. 304, 309, 310Radiator (Coolant Pressure)..................... 323Car Washes................................................... 347Carbon Monoxide Warning................... 180, 354Cargo Area Cover............................................. 77Cargo Compartment........................................ 77Light............................................................ 77Luggage Carrier........................................... 90Cargo Light....................................................... 77Cargo Tie-Downs.............................................. 78Cellular Phone.............................................. 436Center High Mounted Stop Light................... 269Chains, Tire.......................................... 343, 344Changing A Flat Tire...................................... 327Chart, Tire Sizing........................................... 329Check Engine Light
(Malfunction Indicator Light)......................... 121Checking Your Vehicle For Safety................. 180Checks, Safety.............................................. 180Child Restraint.............................................. 163Child RestraintsBooster Seats........................................... 166Child Seat Installation.............................. 177
How To Stow An unused ALR Seat Belt..... 174Infant And Child Restraints....................... 164Locating The LATCH Anchorages.............. 171Lower Anchors And Tethers For Children................................................ 167Older Children And Child Restraints.......... 165Seating Positions...................................... 166Child Safety Locks............................................29Clean Air Gasoline......................................... 352CleaningWheels...................................................... 342Climate Control................................................58Automatic....................................................58Cold Weather Operation................................ 188Compact Spare Tire...................................... 341Contract, Service........................................... 445Cooling Pressure Cap (Radiator Cap)............ 323Cooling System............................................. 321Adding Coolant (Antifreeze)...................... 322Coolant Level................................... 323, 324Cooling Capacity.............................. 355, 356Disposal Of Used Coolant......................... 323Drain, Flush, And Refill............................. 321Inspection............................... 321, 323, 324Points To Remember................................ 324Pressure Cap............................................ 323
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450
Radiator Cap
............................................. 323Selection Of Coolant (Antifreeze)......322, 355, 356, 357, 359Corrosion Protection...................................... 346Cruise Control (Speed Control)............ 205, 208Cruise Light......................................... 117, 119Cupholders...................................................... 86Customer Assistance..................................... 444Cybersecurity................................................. 361
D
Daytime Running Lights................................... 51Dealer Service............................................... 308Defroster, Windshield.................................... 181Diagnostic System, Onboard......................... 120Disabled Vehicle Towing................................ 290DisposalAntifreeze (Engine Coolant)....................... 323Disturb........................................................... 420Do Not Disturb............................................... 441Door Ajar.............................................. 111, 112Door Ajar Light..................................... 111, 112Door Locks............................................... 24, 29Child-Protection Door Lock — Rear Doors.... 29Door Opener, Garage....................................... 78Doors............................................................... 24Driver’s Seat Back Tilt..................................... 32Driving........................................................... 257DVD Player (Video Entertainment
System)......................................................... 425
E
Economy (Fuel) Mode................................... 192Electric Brake Control System....................... 123Anti-Lock Brake System............................ 122Electronic Roll Mitigation................. 124, 130Electric Remote Mirrors................................... 49Electrical Outlet, Auxiliary (Power Outlet)......... 87Electronic Speed Control (Cruise Control)..... 206Electronic Stability Control (ESC).................. 125Electronic Throttle Control Warning Light...... 111Electronically Shifted Transfer Case............. 199Emergency Gas Can Refueling...................... 286Emergency, In Case OfFreeing Vehicle When Stuck..................... 289Hazard Warning Flasher........................... 261Jacking............................................ 275, 327Jump Starting........................................... 283Emission Control System Maintenance........ 121Engine.................................................. 304, 306Air Cleaner................................................ 311Block Heater............................................. 188Break-In Recommendations............ 188, 189Compartment......................... 304, 305, 306Compartment Identification............. 304, 305Coolant (Antifreeze).................................. 359Cooling..................................................... 321Exhaust Gas Caution....................... 180, 354Fails To Start............................................ 187Flooded, Starting...................................... 187
Fuel Requirements.......................... 351, 355Jump Starting........................................... 283Oil........................ 308, 309, 355, 356, 359Oil Filler Cap........................... 304, 309, 310Oil Filter.................................................... 311Oil Selection.................. 309, 355, 356, 357Oil Synthetic.............................................. 311Overheating.............................................. 287Starting............................................ 184, 185Engine Oil Viscosity.............................. 309, 310Engine Oil Viscosity Chart.............................. 310Enhanced Accident Response Feature161, 293Ethanol.......................................................... 353Exhaust Gas Cautions.......................... 180, 354Exhaust System................................... 180, 320Exterior Lights............................... 50, 183, 266
F
FiltersAir Cleaner
................................................ 311Air Conditioning........................ 70, 311, 314Engine Oil........................................ 311, 359Engine Oil Disposal................................... 311Flashers........................................................ 261Hazard Warning........................................ 261Turn Signals............................ 118, 183, 269Flash-To-Pass...................................................52Flooded Engine Starting................................ 187

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451
Fluid Capacities
................................... 355, 356Fluid Leaks.................................................... 183Fluid Level Checks Brake........................................................ 325Fluid, Brake................................................... 360Fluids And Lubricants................. 357, 358, 359Fog Lights...................................................... 269Fog Lights, Service......................................... 269Fold-Flat Seats................................................. 32Folding Rear Seats.......................................... 34Forward Collision Warning............................. 136Four-Way Hazard Flasher............................... 261Freeing A Stuck Vehicle................................. 289Front Axle (Differential).................................. 327Fuel............................................................... 351Additives................................................... 352Clean Air.................................................... 352Economy Mode.......................................... 192Ethanol...................................................... 353Gasoline.................................................... 351Materials Added........................................ 352Methanol................................................... 353Octane Rating................................. 351, 359Requirements................................. 351, 355Specifications.................................. 357, 359Tank Capacity.................................. 355, 356Fueling........................................................... 238Fuses............................................................. 269
G
Garage Door Opener (HomeLink)..................... 78Gasoline, (Fuel)............................................. 351Gasoline, Clean Air........................................ 352Gasoline, Reformulated................................ 352Gear Ranges................................................. 194Glass Cleaning.............................................. 349Gross Axle Weight Rating.............................. 242Gross Vehicle Weight Rating......................... 241GVWR............................................................ 240
H
Hazard Warning Flashers.............................. 261Head Restraints............................................... 42Headlights.................................................... 268Automatic.................................................... 52Bulb Replacement.................................... 268Cleaning................................................... 346High Beam/Low Beam Select Switch.......... 51Lights On Reminder..................................... 52On With Wipers............................................ 52Passing........................................................ 52Replacing................................................. 268Heated Mirrors................................................. 49Heated Seats................................................... 40Heated Steering Wheel.................................... 47Heater, Engine Block.................................... 188Hill Start Assist.............................................. 128
HitchesTrailer Towing........................................... 243Holder, Cup......................................................86HomeLink (Garage Door Opener).....................78Hood Prop........................................................75Hood Release...................................................75
I
Ignition.............................................................17Key Fob Battery Low Or Dead......................17Key Fob Not Detected..................................17Keyless Ignition...........................................17Keyless Push Button....................................17Push Button Ignition....................................17Switch..........................................................17Immobilizer (Sentry Key)..................................21In Vehicle HelpVehicle User Guide......................................12Inside Rearview Mirror.................... 47, 48, 261Instrument Cluster...................... 95, 96, 97, 98Descriptions.............................................. 118Display.........................................................99Menu Items.............................................. 103Instrument Panel Lens Cleaning................... 348Integrated Trailer Brake Control.................... 249Interior And Instrument Lights.........................54Interior Appearance Care.............................. 348Interior Lights...................................................5411

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452
Intermittent Wipers (Delay Wipers)
.................. 56Introduction....................................................... 9Inverter Power.......................................................... 90iPod/USB/MP3 Control....................... 404, 424
J
Jack Location................................................. 276Jack Operation..................................... 279, 327Jacking And Tire Changing Instructions......... 279Jacking Instructions....................................... 279Jump Starting................................................ 283
K
Key Fob........................................................... 13Arm The System.......................................... 23Disarm The System..................................... 24Programming Additional Key Fobs....... 16, 22Key Fob Battery Service (Remote
Keyless Entry).................................................. 15Key Fob Programming (Remote
Keyless Entry).................................................. 16Key-In Reminder.............................................. 18Keyless Enter-N-Go........................................ 184Passive Entry............................................... 26Passive Entry Programming................ 26, 370Keys................................................................. 13Replacement........................................ 16, 22Sentry (Immobilizer).................................... 21
L
Lane Change Assist......................................... 53LaneSense.................................................... 234Lap/Shoulder Belts....................................... 145Latches......................................................... 183Hood............................................................ 75Lead Free Gasoline....................................... 351Leaks, Fluid.................................................. 183Life Of Tires................................................... 338Liftgate............................................................ 75Liftgate Window Wiper/Washer....................... 58Light Bulbs.................................................... 183Lights............................................................ 183Air Bag.................................... 110, 153, 181Automatic Headlights.................................. 52Brake Assist Warning............................... 127Brake Warning.......................................... 110Bulb Replacement........................... 266, 268Cargo........................................................... 77Center Mounted Stop............................... 269Cruise.............................................. 117, 119Daytime Running......................................... 51Dimmer Switch, Headlight........................... 50Electronic Stability Program(ESP) Indicator............................................... 112Exterior...............................................50, 183Fog........................................................... 269Hazard Warning Flasher........................... 261
Headlights................................................ 268Headlights On With Wipers..........................52High Beam/Low Beam Select......................51Interior.........................................................54Lights On Reminder.....................................52Malfunction Indicator (Check Engine)....... 113Park................................................... 52, 118Passing........................................................52Reading.......................................................54Rear Servicing.......................................... 269Rear Tail Lamps........................................ 269Seat Belt Reminder.................................. 110Security Alarm.......................................... 113Service............................................. 266, 268Side Marker.............................................. 269Traction Control........................................ 127Turn Signals..................... 50, 118, 183, 269Vanity Mirror................................................50Warning Instrument ClusterDescriptions................................ 112, 118Load Shed Battery Saver Mode..................... 108Load Shed Battery Saver On......................... 108Load Shed Electrical Load Reduction........... 108Load Shed Intelligent Battery Sensor............ 108Loading Vehicle............................................. 240Tires.......................................................... 332

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453
Locks Child Protection
........................................... 29Manual........................................................ 24Power Door.................................................. 25Lubrication, Body........................................... 316Lug Nuts/Bolts.............................................. 350Luggage Carrier............................................... 90
M
Maintenance................................................... 74Maintenance Free Battery............................. 307Maintenance Schedule........................ 294, 298Malfunction Indicator Light
(Check Engine).................................... 113, 121ManualService...................................................... 447Memory Feature (Memory Seats).................... 30Memory Seat................................................... 30Memory Seats And Radio................................ 30Methanol....................................................... 353Mirrors............................................................. 47Electric Remote........................................... 49Exterior Folding........................................... 48Heated........................................................ 49Outside........................................................ 48Rearview..................................... 47, 48, 261Vanity.......................................................... 50Modifications/AlterationsVehicle........................................................ 11
Monitor, Tire Pressure System...................... 138Mopar Parts.................................................. 446Multi-Function Control Lever............................ 50
N
New Vehicle Break-In Period......................... 188
O
Occupant Restraints..................................... 143Octane Rating, Gasoline (Fuel)............ 351, 359Oil Change Indicator..................................... 101Reset........................................................ 101Oil Filter, Change.......................................... 311Oil Filter, Selection........................................ 311Oil Pressure Light.......................................... 112Oil, Engine............................................ 308, 359Capacity........................................... 355, 356Change Interval............................... 308, 309Dipstick.................................................... 307Disposal................................................... 311Filter................................................ 311, 359Filter Disposal........................................... 311Identification Logo.................................... 310Materials Added To.................................. 311Pressure Warning Light............................ 112Recommendation................... 309, 355, 356Synthetic.................................................. 311Viscosity........................ 309, 310, 355, 356
Onboard Diagnostic System.......................... 120Opener, Garage Door (Homelink).....................78Operating Precautions.................................. 120Operator ManualOwner's Manual................................. 10, 447Outside Rearview Mirrors.................................48Overheating, Engine...................................... 287
P
Paint Care..................................................... 346Parking Brake............................................... 190ParkSense System, Rear...................... 221, 227Passive Entry....................................................26Performance................................................. 104Pets............................................................... 180Pinch Protection...............................................74Placard, Tire And Loading Information.......... 332PowerBrakes...................................................... 350Distribution Center (Fuses)....................... 270Door Locks...................................................25Inverter........................................................90Liftgate........................................................75Mirrors.........................................................49Outlet (Auxiliary Electrical Outlet).................87Seats...........................................................37Steering........................................... 202, 358Sunroof........................................................73Tilt/Telescoping Steering Column................46Windows......................................................71
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Operating Instructions
............................... 147Pregnant Women...................................... 149Pretensioners............................................ 149Rear Seat.................................................. 145Reminder.................................................. 144Seat Belt Extender.................................... 149Seat Belt Pretensioner.............................. 149Untwisting Procedure................................ 148Seat Belts Maintenance................................ 348Seats................................... 32, 37, 38, 39, 40Adjustment.................................... 32, 38, 39Easy Entry................................................... 39Heated........................................................ 40Memory....................................................... 30Rear Folding......................................... 32, 34Reclining..................................................... 33Seatback Release....................................... 32Tilting.......................................................... 32Vented......................................................... 42Ventilated.................................................... 42Security Alarm........................................ 23, 113Arm The System.......................................... 23Disarm The System..................................... 24Selection Of Coolant (Antifreeze)......... 356, 359Sentry Key Key Programming........................................ 22Sentry Key (Immobilizer).................................. 21Sentry Key Replacement.......................... 16, 22Service Assistance......................................... 444
Service Contract........................................... 445Service Manuals........................................... 447Shifting......................................................... 191Automatic Transmission.................. 191, 193Shoulder Belts.............................................. 145Signals, Turn............................... 118, 183, 269Siri................................................................ 441Sirius Satellite Radio..................................... 398Favorites................................................... 400Replay...................................................... 400SiriusXM Satellite RadioBrowse in SXM......................................... 400Favorites................................................... 400Replay...................................................... 400Snow Chains (Tire Chains)................... 343, 344Snow Plow.................................................... 252Snow Tires.................................................... 340Spare Tires........................ 277, 340, 341, 342Spark Plugs................................. 357, 358, 359SpecificationsFuel (Gasoline)......................................... 359Oil............................................................. 359Speed ControlAccel/Decel..................................... 206, 207Accel/Decel (ACC Only)............................. 212Cancel...................................................... 207Resume.................................................... 207Set............................................................ 206
Speed Control (Cruise Control).... 205, 206, 208Starting......................................... 19, 184, 185Button..........................................................17Cold Weather............................................ 188Engine Block Heater................................. 188Engine Fails To Start................................. 187Remote........................................................19Starting And Operating......................... 184, 185Starting Procedures............................. 184, 185Steering...........................................................46Power........................................................ 202Tilt Column...................................................46Wheel, Heated.............................................47Wheel, Tilt....................................................46Steering Wheel Audio Controls...................... 423Steering Wheel Mounted Sound
System Controls............................................ 423Storage............................................................83Door.............................................................84Storage, Vehicle..................................... 70, 346Store Radio Presets...................................... 397Storing Your Vehicle...................................... 346Sun Roof...................................................73, 74Sun Visor..........................................................50Sunglasses Storage.........................................90Sunshade Operation........................................74Sway Control, Trailer..................................... 130Synthetic Engine Oil...................................... 311System, Remote Starting.................................19
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WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway \
motor vehicle can expose you to
chemicals including engine exhaust, carbon monoxide, phthalates, and lea\
d, which are known to the State of California to
cause
cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash\
your hands frequently
when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipme\
nt that are either standard or optional on this vehicle. This manual may also include
a description of features and equipment that are no longer available or \
were not ordered on this vehicle. Please disregard any features and equipment described in this
manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specificat\
ions, and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on \
products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall b\
e deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may \
obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-423-6343 (U.S.) or
1-800-387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of y\
our vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800-387-1143.The driver’s primary responsibility is the safe operation of the vehicle. Driving w\
hile distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution whe\
n using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, p\
ortable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while th\
e vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’\
s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Dodg\
e brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
Dodge brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels
far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use
public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judg\
ment is impaired
when you have been drinking. Never drink and then drive.
WARNING!