2020 DODGE DURANGO service

396MULTIMEDIA
6. Phone
Press the Phone button on the touchscreen
to access the Uconnect Phone feature.
7. Settings Press the Settings button on the touch -
screen to access the Uconnect Settings
menu.
Drag & Drop Menu Bar
The Uconnect features and services in the main
menu bar are easily changed for your
convenience. Simply follow these steps:

Uconnect 4 Main Menu
1. Press the Apps button to open the App
screen.

2. Press and hold, then drag the selected App to replace an existing shortcut in the main
menu bar.
The new app shortcut, that was dragged down
onto the main menu bar, will now be an active
App/shortcut.
NOTE:
This feature is only available if the vehicle is in
PARK.
RADIO MODE
Radio Controls
The radio is equipped with the following modes:
AM
FM
SiriusXM® Satellite Radio – If Equipped
Press the Radio button on the touchscreen,
bottom left corner, to enter the Radio Mode. The
different tuner modes, AM, FM, and SXM, can
then be selected by pressing the corresponding
buttons in the Radio mode. Volume/Power Control
Push the Volume/Power control knob to turn off
the screen and mute the radio. Push the
Volume/Power control knob a second time to
turn the screen back on and unmute the radio.
The electronic volume control turns
continuously (360 degrees) in either direction,
without stopping. Turning the Volume/Power
control knob clockwise increases the volume,
and counterclockwise decreases it.
Tune/Scroll Control
When the audio system is turned on, the sound
will be set at the same volume level as last
played.
Turn the rotary Tune/Scroll control knob
clockwise to increase or counterclockwise to
decrease the radio station frequency. Push the
Enter/Browse button to choose a selection.
Screen Close
The X button on the touchscreen at the top right,
provides a means to close the Direct Tune
Screen. The Direct Tune Screen also auto
closes if no activity occurs within a few seconds.

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398MULTIMEDIA
When you are receiving a station that you wish
to commit into memory, press and hold the
desired numbered button on the touchscreen
for more than two seconds or until you hear a
confirmation beep.
The Radio stores up to 12 presets in each of the
Radio modes. A set of six presets are visible at
the top of the radio screen.
You can switch between the two radio presets
by pressing the Arrow button located in the
upper right of the radio touchscreen.
Browse In AM/FM
When in either AM or FM, the Browse Screen
provides a means to edit the Presets List and is
entered by pushing the ENTER/BROWSE
button.
Scrolling Preset List
Once in the Browse Presets screen, you can
scroll the preset list by rotation of the TUNE/
SCROLL knob, or by pressing the Up and Down
arrow keys, located on the right of the screen. Preset Selection From List
A Preset can be selected by pressing any of the
listed Presets or by pushing the ENTER/
BROWSE button on the TUNE/SCROLL knob to
select the currently highlighted Preset.
When selected, the radio tunes to the station
stored in the Preset and returns to the main
radio screen.
Deleting Presets
A Preset can be deleted in the Presets Browse
screen by pressing the Trash Can icon for the
corresponding Preset.
Return To Main Radio Screen
You can return to the Main Radio Screen, by
pressing the X button on the touchscreen when
in the Browse Presets screen.
SiriusXM® Satellite Radio Mode — If
Equipped
SiriusXM® Satellite Radio uses direct
satellite-to-receiver broadcasting technology to
provide clear, coast-to-coast radio content.
SiriusXM® is a subscription based service.SiriusXM® All Access Package
All satellite radio-equipped vehicles come with a
one-year trial to the SiriusXM® All Access
package, providing over 160 channels of the
best programming for all the places life takes
you.
In your vehicle — You’ll get every channel
available on your radio, including all the
premium programming like Howard Stern,
every NFL® game, every MLB® game, every
NASCAR® race, Oprah Radio, and more.
On the go — With a SiriusXM® Internet Radio
subscription included with the All Access trial,
you’ll get SiriusXM® on your computer,
smartphone, or tablet. Including:
A huge On Demand catalog
Xtra Channels featuring SiriusXM®
Latino – a collection of Spanish-language
channels
MySXM – allowing you to personalize
your favorite music channels
Go to siriusxm.com/getallaccess for more
information

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MULTIMEDIA399 SiriusXM® services require subscriptions, sold
separately after the 12-month tria
l included
with the new vehicle purchase. If you decide to
continue your service at the end of your trial
subscription, the plan you choose will
automatically renew and bill at then-current
rates unti l you call SiriusXM® at 866-635-2349
to cancel. See SiriusXM® Customer Agreement
for complete terms at www.siriusxm.com. All
fees and programming subject to change. Our
satellite service is available only to those at
least 18 and older in the 48 contiguous USA
and D.C. Our SiriusXM® satellite service is also
available in PR (with coverage limitations). Our
Internet radio service is available throughout
our satellite service area and in AK. © 202 1
SiriusXM® Radio Inc. Sirius, XM and all related
marks and logos are trademarks of SiriusXM®
Radio Inc. Service available in Canada; see
www.siriusxm.ca.
This functionality is only available for radios
equipped with a Satellite receiver. In order to
receive satellite radio, the vehicle needs to be
outside with a clear view to the sky.
If the screen shows Acquiring Signal, you might
have to change the vehicle’s position in order to
receive a signal. In most cases, the satellite
radio does not receive a signal in underground
parking garages or tunnels.
No Subscription
Radios equipped with a Satellite receiver,
require a subscription to the SiriusXM® Service.
When the Radio does not have the necessary
subscription, the Radio is able to receive the
Pre-View channel only.
Acquiring SiriusXM® Subscription
To activate the SiriusXM® Satellite Radio
subscription, US residents call:
1-800-643-2112
Canadian residents call:
1-888-539-7474
NOTE:
You will need to provide the SiriusXM® ID (RID)
located at the bottom of the Channel 0 screen.
The Satellite Mode is activated by a press of the
SXM button on the touchscreen. When in Satellite mode:
The SXM button on the touchscreen is high
-
lighted.
The SiriusXM® Presets are displayed at the
top of the screen.
The Genre is displayed below the Presets
Bar.
The SiriusXM® Channel Number is displayed
in the center.
The Program Information is displayed at the
bottom of the Channel Number.
The SiriusXM® function buttons are
displayed below the Program Information.
Tuning is done by operating the Tune Knob or by
Direct Tune, similar to other Radio Bands, see
Presets, browse, Tune Knob, and Direct Tune.
In addition to the tuning Operation functions
common to all Radio modes, the replay, Traffic/
Weather Jump, and fav button functions are
available in SiriusXM® Mode.
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418MULTIMEDIA
See Uconnect website, UconnectPhone.com,
for supported phones.
To call a name from a downloaded mobile
phone book, follow the procedure in the
“Uconnect Voice Recognition Quick Tips”
section.
Automatic download and update of a phone
book, if supported, begins as soon as the
Bluetooth® wireless phone connection is
made to the Uconnect Phone, for example,
after you start the vehicle.
A maximum of 5,000 contact names with
four numbers per contact will be downloaded
and updated every time a phone is
connected to the Uconnect Phone.
Depending on the maximum number of
entries downloaded, there may be a short
delay before the latest downloaded names
can be used. Until then, if available, the previ -
ously downloaded phonebook is available for
use.
Only the phonebook of the currently
connected mobile phone is accessible.
This downloaded phonebook cannot be
edited or deleted on the Uconnect Phone.
These can only be edited on the mobile
phone. The changes are transferred and
updated to Uconnect Phone on the next
phone connection.
Managing Your Favorites
There are two ways you can add an entry to your
Favorites.

1. After loading the mobile phonebook, press the Favorites button on the touchscreen,
and then press one of the +Add favorite
Contact buttons that appears on the list.

2. After loading the mobile phonebook, select Contacts from the Phone main screen, and
then select the appropriate number. Press
the down arrow symbol button next to the
selected number to display the options
pop-up. In the pop-up select Add to
Favorites.
NOTE:
If the Favorites list is full, you will be asked to
remove an existing favorite. To Remove A Favorite

1. To remove a Favorite, select “Favorites”
from the Phone main screen.

2. Next select the down arrow icon next to the contact you want to remove from your
favorites. This will bring up the options for
that favorite contact.
3. Press “Remove from Favs”.
Phone Call Features
The following features can be accessed through
the Uconnect Phone if the feature(s) are
available and supported by Bluetooth® on your
mobile service plan. For example, if your mobile
service plan provides three-way calling, this
feature can be accessed through the Uconnect
Phone. Check with your mobile service provider
for the features that you have.

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MULTIMEDIA433
Foam earpieces, which will wear over time
through normal use, are specifically not covered
(replacement foam is available for a nominal
charge). APTIV IS NOT LIABLE FOR ANY
INJURIES OR DAMAGES TO PERSONS OR
PROPERTY RESULTING FROM THE USE OF, OR
ANY FAILURE OR DEFECT IN, THE PRODUCT,
NOR IS APTIV LIABLE FOR ANY GENERAL,
SPECIAL, DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR
OTHER DAMAGES OF ANY KIND OR NATURE
WHATSOEVER. Some states and jurisdictions
may not allow the exclusion or limitation of
incidental or consequential damages, so the
above limitation may not apply to you. This
warranty gives you specific legal rights. You may
also have other rights, which vary from
jurisdiction to jurisdiction.
What Will Aptiv Do? Aptiv, at its option, will
repair or replace any defective Product. Aptiv
reserves the right to replace any discontinued
Product with a comparable model. THIS
WARRANTY IS THE SOLE WARRANTY FOR THIS
PRODUCT, SETS FORTH YOUR EXCLUSIVE
REMEDY REGARDING DEFECTIVE PRODUCTS,
AND IS IN LIEU OF ALL OTHER WARRANTIES
(EXPRESS OR IMPLIED), INCLUDING ANY WARRANTY FOR MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
If you have any questions or comments
regarding your Aptiv wireless headphones,
please email [email protected] or phone:
888-293-3332
System Information
Disc Menu
When listening to a CD Audio or CD Data disc,
pushing the remote control’s POPUP/MENU
button displays a list of all commands which
control playback of the disc.
Display Settings

Video Screen Display Settings

When watching a video source (Blu-ray™ Disc or
DVD Video with the disc in Play mode, AUX
Video, etc.), pushing the remote control’s
SETUP button activates the Display Settings
menu. These settings control the appearance of
the video on the screen. The factory default
settings are already set for optimum viewing, so
there is no need to change these settings under
normal circumstances.
To change the settings, push the remote
control’s navigation buttons (
▴, ▾) to select an
item, then push the remote control’s navigation
buttons (
▸, ◂) to change the value for the
currently selected item. To reset all values back
to the original settings, select the Default
Settings menu option and push the remote
control’s ENTER/OK button.
Disc Features control the remote Blu-ray™ Disc
player's settings of DVD being watched in the
remote player.
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MULTIMEDIA443
Apple CarPlay® is a trademark of Apple® Inc.
iPhone® is a trademark of Apple® Inc., regis -
tered in the US and other countries. Apple®
terms of use and privacy statements apply.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s).
Operation is subject to the following two
conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment. ADDITIONAL
INFORMATION
© 202 1 FCA US LLC. All rights reserved.
Mopar and Uconnect are registered
trademarks and Mopar Owner Connect is a
trademark of FCA US LLC. Android™ is a
trademark of Google Inc. SiriusXM® and all
related marks and logos are trademarks of
SiriusXM® Radio Inc.
Uconnect System Support:
US residents visit www.DriveUconnect.com or
call: 1-877-855-8400 (24 hours a day 7 days
a week)
Canadian residents visit www.DriveUcon -
nect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
SiriusXM Guardian™ services support:
US residents visitwww.driveuconnect.com/
sirius-xm-guardian or call: 1-844-796-4827
Canadian residents visitwww.siriusxm.ca/
guardian-v1/ or call: 1-877-324-90919

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444
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized dealers, you may obtain a
rental vehicle at a minimal daily charge. If you
need a rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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CUSTOMER ASSISTANCE445
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special Telecommunication Devices for the
Deaf (TDD) equipment at its customer center.
Any hearing or speech impaired customer, who
has access to a TDD or a conventional
teletypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after FCA US LLC's New
Vehicle Limited Warranty expires. The Mopar
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the FCA US LLC’s Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
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