2020 DODGE DURANGO light

STARTING AND OPERATING255
Shifting Into NEUTRAL (N)
Use the following procedure to prepare your
vehicle for recreational towing.
1. Bring the vehicle to a complete stop on
level ground, with the engine running.

2. Press and hold the brake pedal.
3. Shift the transmission into NEUTRAL.
4. Using a ballpoint pen or similar object, push and hold the recessed transfer case
NEUTRAL (N) button (located by the selector
switch) for four seconds. The light behind
the N symbol will blink, indicating shift in
progress. The light will stop blinking (stay on
solid) when the shift to NEUTRAL (N) is
complete. A “FOUR WHEEL DRIVE SYSTEM
IN NEUTRAL” message will appear in the
instrument cluster.

NEUTRAL (N) Switch

Before recreational towing, perform the
procedure outlined under “Shifting Into
NEUTRAL(N)” to be certain that the transfer
case is fully in NEUTRAL (N). Otherwise,
internal damage will result.
Towing this vehicle in violation of the above
requirements can cause severe transmis -
sion and/or transfer case damage.
Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
Do not use a bumper-mounted clamp-on
tow bar on your vehicle. The bumper face
bar will be damaged.
CAUTION! (Continued)
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the NEUTRAL (N) position without first
fully engaging the parking brake. The transfer
case NEUTRAL (N) position disengages both
the front and rear driveshafts from the
powertrain and will allow the vehicle to roll,
even if the transmission is in PARK. The
parking brake should always be applied when
the driver is not in the vehicle.
CAUTION!
It is necessary to follow these steps to be
certain that the transfer case is fully in
NEUTRAL (N) before recreational towing to
prevent damage to internal parts.
5

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256STARTING AND OPERATING
5. After the shift is completed and the
NEUTRAL (N) light stays on, release the
NEUTRAL (N) button.
6. Shift the transmission into REVERSE.
7. Release the brake pedal for five seconds and ensure that there is no vehicle
movement.
8. Press and hold the brake pedal. Shift the transmission back into NEUTRAL.
9. Firmly apply the parking brake.
10. With the transmission and transfer case in NEUTRAL, push and hold the ENGINE
START/STOP button until the engine turns
off.
11. Place the transmission gear selector in PARK. Release the brake pedal.
12. Push the ENGINE START/STOP button twice (without pressing the brake pedal) to turn
the ignition to the OFF mode. 13. Attach the vehicle to the tow vehicle using a
suitable tow bar.
14. Release the parking brake.
NOTE:
Steps 1 through 3 are requirements that
must be met before pushing the NEUTRAL (N)
button, and must continue to be met until the
shift has been completed. If any of these
requirements are not met before pushing the
NEUTRAL (N) button or are no longer met
during the shift, the NEUTRAL (N) indicator
light will flash continuously until all require -
ments are met or until the NEUTRAL (N)
button is released.
The ignition must be in the ON/RUN mode for
a shift to take place and for the position indi -
cator lights to be operable. If the ignition is
not in the ON/RUN mode, the shift will not
take place and no position indicator lights will
be on or flashing.
A flashing NEUTRAL (N) position indicator
light indicates that shift requirements have
not been met.
Shifting Out Of NEUTRAL (N)
Use the following procedure to prepare your
vehicle for normal usage.

1. Bring the vehicle to a complete stop,
leaving it connected to the tow vehicle.

2. Firmly apply the parking brake.
3. Start the engine.
4. Press and hold the brake pedal.
5. Shift the transmission into NEUTRAL.
CAUTION!
Damage to the transmission may occur if the
transmission is shifted into PARK with the
transfer case in NEUTRAL (N) and the engine
running. With the transfer case in NEUTRAL
(N) ensure that the engine is OFF before
shifting the transmission into PARK.

20_WD_OM_EN_USC_t.book Page 256

STARTING AND OPERATING257
6. Using a ballpoint pen or similar object, push
and hold the recessed transfer case
NEUTRAL (N) button (located by the selector
switch) for one second.

NEUTRAL (N) Switch

7. When the NEUTRAL (N) indicator light turns off, release the NEUTRAL (N) button.
8. After the NEUTRAL (N) button has been released, the transfer case will shift to the
position indicated by the selector switch.
9. Shift the transmission into PARK and turn the engine off.
10. Release the brake pedal.
11. Disconnect vehicle from the tow vehicle.
12. Start the engine. 13. Press and hold the brake pedal.
14. Release the parking brake.
15. Shift the transmission into DRIVE, release
the brake pedal, and check that the vehicle
operates normally.
NOTE:
Steps 1 through 5 are requirements that
must be met before pushing the NEUTRAL (N)
button, and must continue to be met until the
shift has been completed. If any of these
requirements are not met before pushing the
NEUTRAL (N) button or are no longer met
during the shift, the NEUTRAL (N) indicator
light will flash continuously until all require -
ments are met or until the NEUTRAL (N)
button is released.
The ignition must be in the ON/RUN mode for
a shift to take place and for the position indi -
cator lights to be operable. If the ignition is
not in the ON/RUN mode, the shift will not
take place and no position indicator lights will
be on or flashing.
A flashing NEUTRAL (N) position indicator
light indicates that shift requirements have
not been met.
DRIVING TIPS
ON-ROAD DRIVING TIPS
Utility vehicles have higher ground clearance
and a narrower track to make them capable of
performing in a wide variety of off-road
applications. Specific design characteristics
give them a higher center of gravity than
conventional passenger cars.
An advantage of the higher ground clearance is
a better view of the road, allowing you to
anticipate problems. They are not designed for
cornering at the same speeds as conventional
passenger cars any more than low-slung sports
cars are designed to perform satisfactorily in
off-road conditions. Avoid sharp turns or abrupt
maneuvers. As with other vehicles of this type,
failure to operate this vehicle correctly may
result in loss of control or vehicle rollover.
5

20_WD_OM_EN_USC_t.book Page 257

STARTING AND OPERATING259
Driving In Snow, Mud And Sand
In heavy snow, when pulling a load, or for
additional control at slower speeds, shift the
transmission to a low gear and shift the transfer
case to LOW if necessary. Refer to “All-Wheel
Drive Operation” in “Starting And Operating” for
further information. Do not shift to a lower gear
than necessary to maintain forward motion.
Over-revving the engine can spin the wheels
and traction will be lost.
Avoid abrupt downshifts on icy or slippery roads,
because engine braking may cause skidding
and loss of control.
Hill Climbing
NOTE:
Before attempting to climb a hill, determine the
conditions at the crest and/or on the other side.
Before climbing a steep hill, shift the
transmission to a lower gear and shift the
transfer case to LOW. Use FIRST gear and LOW
for very steep hills. If you stall or begin to lose forward motion while
climbing a steep hill, allow your vehicle to come
to a stop and immediately apply the brakes.
Restart the engine, and shift into REVERSE.
Back slowly down the hill, allowing the
compression braking of the engine to help
regulate the speed. If the brakes are required to
control vehicle speed, apply them lightly and
avoid locking or skidding the tires.
Remember, never drive diagonally across a hill;
always drive straight up or down.
If the wheels start to slip as you approach the
crest of a hill, ease off the accelerator and
maintain forward motion by turning the front
wheels slowly. This may provide a fresh “bite”
into the surface and will usually provide traction
to complete the climb.
Traction Downhill
Shift the transmission into a low gear, and the
transfer case into LOW range. Let the vehicle go
slowly down the hill with all four wheels turning
against engine compression drag. This will
permit you to control the vehicle speed and
direction.
When descending mountains or hills, repeated
braking can cause brake fade with loss of
braking control. Avoid repeated heavy braking
by downshifting the transmission whenever
possible.WARNING!
If the engine stalls, you lose forward motion,
or cannot make it to the top of a steep hill or
grade, never attempt to turn around. To do so
may result in tipping and rolling the vehicle.
Always back carefully straight down a hill in
REVERSE gear. Never back down a hill in
NEUTRAL using only the brake.5

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262IN CASE OF EMERGENCY
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
The SOS and ASSIST buttons will only func -
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network. Other
Uconnect services will only be operable if
your SiriusXM Guardian™ service is active
and you are connected to an operable LTE
(voice/data) or 4G (data) network. ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you will be connected to a representative for
assistance. Roadside Assistance will know
what vehicle you’re driving and its location.
Additional fees may apply for roadside assis
-
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the Rearview Mirror.

NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the
SOS call button on the Rearview Mirror or press
the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the Rearview Mirror.
2. The LED light located between the ASSIST
and SOS buttons on the Rearview Mirror will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator: Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional assistance is
needed.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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264IN CASE OF EMERGENCY
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between
the ASSIST and SOS buttons will continuously
illuminate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the Rearview Mirror light could
mean you will not have SOS Call services. If
the Rearview Mirror light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

20_WD_OM_EN_USC_t.book Page 264

IN CASE OF EMERGENCY271
CavityCartridge Fuse Micro Fuse Description
F0360 Amp Yellow –Radiator Fan — If Equipped
F05 40 Amp Green –Compressor for Air Suspension — If Equipped
F06 40 Amp Green –ABS Pump Mtr
F07 30 Amp Pink –Starter Solenoid
F09 30 Amp Pink –Diesel Fuel Heater (Diesel Engine Only)/Brake Vacuum
Pump
F10 40 Amp Green –CBC #2/Exterior Lighting
F11 30 Amp Pink –Trailer Tow Electric Brake — If Equipped
F12 40 Amp Green –CBC #3/Power Locks
F13 40 Amp Green –Blower Motor Front
F14 40 Amp Green –Body Controller #4/Exterior Lighting #1
F15 40 Amp Green –Low Temperature Radiator (LTR) Engine Cooling Pump — If
Equipped
F17 30 Amp Pink –Headlamp Washer — If Equipped
F19 20 Amp Blue –Headrest Solenoid — If Equipped
F20 30 Amp Pink –Passenger Door Module
F22 20 Amp Blue –Engine Control Module
F23 30 Amp Pink –CBC #1/Interior Lights
F24 30 Amp Pink –Driver Door Module
F25 30 Amp Pink –Front Wipers
F26 30 Amp Pink –ESP/ECU Valves
6

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272IN CASE OF EMERGENCY
F2820 Amp Blue –Trailer Tow Backup Lights — If Equipped
F29 20 Amp Blue –Trailer Tow Parking Lights — If Equipped
F30 30 Amp Pink –Trailer Tow (Receptacle) / Trailer Tow (Separate E-Brake) /
Trailer Tow (BUX) — If Equipped
F32 30 Amp Pink –Drive Train Control Module
F34 30 Amp Pink –Slip Differential Control — If Equipped
F35 30 Amp Pink –Sunroof - If Equipped
F36 30 Amp Pink –Rear Defroster/ Electronic BackLight (EBL)
F37 25 Amp Clear –Rear Blower Motor — If Equipped
F38 30 Amp Pink –Power Inverter 115 Volt AC — If Equipped
F39 30 Amp Pink –Power Liftgate — If Equipped
F40 –10 Amp Red Daytime Running Lights/Headlamp Leveling
F42 –20 Amp Yellow Horn
F44 –10 Amp Red Diagnostic Port
F45 –5 Amp Tan Cyber Security Gateway
F49 –10 Amp Red Integrated Central Stack/Climate Control
F50 –20 Amp Yellow Air Suspension Control Module/Slip Differential - If
Equipped
F51 –15 Amp Blue KIN/RF HUB/Steering Column Lock — If Equipped
F53 –20 Amp Yellow Trailer Tow – Left Turn/Stop Lights — If Equipped
F56 –15 Amp Blue PCM
CavityCartridge Fuse Micro Fuse Description

20_WD_OM_EN_USC_t.book Page 272