2020 DODGE CHARGER Owners Manual

391
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
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392CUSTOMER ASSISTANCE
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US
V
IRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has
access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate
with the manufacturer by dialing
1-800-380-CHRY. Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT

You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after the manufacturer's New
Vehicle Limited Warranty expires. The Mopar
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized, endorsed
and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar Vehicle Protection Plan, you
will receive Plan Provisions and an Owner
Identification Card in the mail within three weeks
of the vehicle delivery date. If you have any
questions about the service contract, call the
manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922 (Canadian
residents, call (800) 465-2001 English /
(800) 387-9983 French).

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CUSTOMER ASSISTANCE393
The manufacturer will not stand behind any
service contract that is not the manufacturer's
service contract. It is not responsible for any
service contract other than the manufacturer's
service contract. If you purchased a service
contract that is not a manufacturer's service
contract, and you require service after the
manufacturer's New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience. You will be pleased
with their sincere efforts to resolve any warranty
issues or related concerns.
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market. Refer to
www.mopar.com/om for further information.
MOPAR PARTS
Mopar original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for
your vehicle to keep it operating at its best and
maintain its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
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394CUSTOMER ASSISTANCE
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free
at:1-888-327-4236(TTY:
1-800-424-9153); or go to
http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590.
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls
at:1-800-333-0510 Or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
Information, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)

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395
INDEX
A
About Your Brakes......................................... 308Adaptive Cruise Control (ACC)
(Cruise Control).............................................. 177Adding Engine Coolant (Antifreeze)............... 282Adding Fuel.................................................... 200Adding Washing Fluid.................................... 270Additives, Fuel............................................... 310AdjustForward....................................................... 34Rearward..................................................... 34Air Bag........................................................... 135Advance Front Air Bag............................... 135Air Bag Operation...................................... 136Air Bag Warning Light................................ 134Driver Knee Air Bag................................... 137Enhanced Accident Response......... 141, 249Event Data Recorder (EDR)....................... 249Front Air Bag............................................. 135If Deployment Occurs................................ 140Knee Impact Bolsters................................ 137Maintaining Your Air Bag System.............. 142Maintenance............................................. 142Redundant Air Bag Warning Light.............135Side Air Bags............................................. 137Transporting Pets...................................... 155
Air Bag Light.................................. 95, 134, 156
Air Cleaner, Engine (Engine Air Cleaner Filter)... 275
Air Conditioner Maintenance........................ 275Air Conditioner Refrigerant........................... 275Air Conditioner System................................. 275Air Conditioning.................................. 53, 57, 61Air Conditioning Filter..............................63, 276Air Conditioning, Operating Tips....................... 62Air Filter........................................................ 275Air PressureTires......................................................... 294AlarmArm The System................................... 24, 25Panic........................................................... 15Rearm The System...................................... 25Security Alarm...................................... 24, 98Alarm SystemSecurity Alarm............................................. 24All Wheel DriveTowing...................................................... 249Alterations/ModificationsVehicle........................................................... 9Android Auto................................................. 389Antifreeze (Engine Coolant)........ 281, 313, 314Disposal................................................... 283
Anti-Lock Brake System (ABS)....................... 106Anti-Lock Warning Light................................ 101Apple CarPlay................................................ 389Arming SystemSecurity Alarm.............................................24Assist, Hill Start............................................. 111Audio Settings............................................... 361Audio Systems (Radio).................................. 321Auto Down Power Windows..............................65Auto Up Power Windows..................................65Automatic Door Locks...............................29, 30Automatic Headlights.......................................47Automatic High Beams.....................................46Automatic Temperature Control (ATC).......57, 62Automatic Transmission....................... 167, 286Adding Fluid......... 286, 315, 317, 318, 320Fluid And Filter Change............................. 286Fluid Change............................................. 286Fluid Level Check...................................... 285Fluid Type............ 285, 315, 317, 318, 320Special Additives...................................... 285Automatic Transmission
Limp Home Mode................................... 29, 171AutoPark....................................................... 16011

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396 Autostick Operation
.................................................. 172AUX Cord........................................................ 383Aux Mode....................................................... 365Auxiliary Electrical Outlet (Power Outlet).......... 78AWDTowing....................................................... 249Axle Fluid........................... 315, 317, 318, 320Axle Lubrication................. 315, 317, 318, 320
B
Back-Up......................................................... 199Battery.................................................... 96, 271Charging System Light................................. 96Keyless Key Fob Replacement.................... 15Location.................................................... 271Belts, Seat..................................................... 156BluetoothConnect Or Disconnect Link Between the Uconnect Phone And Mobile Phone
...... 381Connecting To A Particular Mobile Phone Or Audio Device After Pairing................376Bluetooth Mode............................................. 366Body Mechanism Lubrication........................ 277B-Pillar Location............................................. 290Brake Assist System...................................... 107Brake Control System.................................... 107Brake Fluid...............284, 315, 317, 318, 320
Brake System...................................... 284, 308Fluid Check.......... 284, 315, 317, 318, 320Master Cylinder........................................ 284Parking..................................................... 164Warning Light.....................................95, 308Brake/Transmission Interlock...................... 167Break-In Recommendations, New Vehicle.... 163Brightness, Interior Lights................................ 50Bulb Replacement........................................ 217Bulbs, Light.......................................... 157, 217
C
Camera, Rear................................................ 199Capacities, Fluid.................................. 313, 314Caps, FillerOil (Engine)...................................... 266, 274Radiator (Coolant Pressure)..................... 282Car Washes................................................... 305Carbon Monoxide Warning................... 155, 312CargoVehicle Loading........................................ 202Cargo Area Cover............................................. 70Cargo Compartment........................................ 70Cellular Phone.............................................. 383Certification Label......................................... 202Chains, Tire.......................................... 301, 302Changing A Flat Tire...................................... 286Chart, Tire Sizing........................................... 287
Check Engine Light (Malfunction
Indicator Light).............................................. 105Checking Your Vehicle For Safety.................. 155Checks, Safety.............................................. 155Child Restraint.............................................. 143Child RestraintsBooster Seats........................................... 145Child Seat Installation............................... 152How To Stow An unused ALR Seat Belt..... 150Infant And Child Restraints....................... 144Lower Anchors And Tethers For Children.. 147Older Children And Child Restraints.......... 145Seating Positions...................................... 146Child Safety Locks............................................30Clean Air Gasoline......................................... 310CleaningWheels...................................................... 300Climate Control................................................52Automatic....................................................57Manual........................................................53Coin Holder......................................................76Cold Weather Operation................................ 162Compact Spare Tire...................................... 299ConsoleFloor............................................................76Contract, Service........................................... 392Cooling Pressure Cap (Radiator Cap)............ 282

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397
Cooling System
.............................................. 280Adding Coolant (Antifreeze)....................... 282Coolant Level.................................. 281, 283Cooling Capacity.............................. 313, 314Disposal Of Used Coolant.......................... 283Drain, Flush, And Refill.............................. 281Inspection................................................. 283Points To Remember................................. 283Pressure Cap............................................. 282Radiator Cap............................................. 282Selection Of Coolant (Antifreeze).... 281, 313, 314, 315, 318Corrosion Protection...................................... 304Cruise Control (Speed Control)............ 175, 177Cruise Light......................................... 102, 103Cupholders...................................................... 77Customer Assistance..................................... 391Customer Programmable Features................322Cybersecurity................................................. 321
D
Daytime Running Lights................................... 45Dealer Service............................................... 272Deck Lid Power Release............................................ 68Defroster, Windshield.................................... 156Delay (Intermittent) Wipers.............................. 51Diagnostic System, Onboard......................... 104
Dimmer SwitchHeadlight..................................................... 46DipsticksOil (Engine)............................................... 270Disabled Vehicle Towing............................... 248DisposalAntifreeze (Engine Coolant)...................... 283Disturb.......................................................... 379Do Not Disturb.............................................. 388Door Ajar.......................................................... 96Door Ajar Light................................................. 96Door LocksAutomatic.................................................... 30Child-Protection Door Lock — Rear Doors.... 30Doors............................................................... 25Driver’s Seat Back Tilt...................................... 32DrivingThrough Flowing, Rising, Or Shallow Standing Water
.................................... 211
E
Electric Brake Control System....................... 107Anti-Lock Brake System............................ 106Electronic Roll Mitigation................. 108, 113Electric Remote Mirrors................................... 43
Electronic Power Distribution Center (Fuses)... 221
Electronic Speed Control (Cruise Control)..... 175Electronic Stability Control (ESC).................. 108Electronic Throttle Control Warning Light......... 96
Emergency, In Case OfFreeing Vehicle When Stuck..................... 244Hazard Warning Flasher........................... 212Jacking............................................. 229, 286Jump Starting.................................. 240, 241Towing...................................................... 248Emission Control System Maintenance......... 105Engine............................... 266, 267, 268, 269Air Cleaner................................................ 275Block Heater............................................. 162Break-In Recommendations..................... 163Checking Oil Level.................................... 270Compartment......................... 266, 267, 269Compartment Identification............. 266, 268Coolant (Antifreeze)................ 281, 315, 318Cooling...................................................... 280Exhaust Gas Caution....................... 155, 312Fails To Start............................................. 162Flooded, Starting...................................... 162Fuel Requirements.................309, 313, 314Jump Starting.................................. 240, 241Oil........................ 272, 313, 314, 315, 318Oil Filler Cap.................................... 266, 274Oil Filter.................................................... 274Oil Selection............................ 272, 313, 314Oil Synthetic.............................................. 274Overheating.............................................. 242Starting..................................................... 15911

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398 Engine Oil Viscosity
.............................. 273, 274Engine Oil Viscosity Chart.............................. 273
Enhanced Accident Response Feature.. 141, 249
Ethanol.......................................................... 311Exhaust Gas Cautions.......................... 155, 312Exhaust System................................... 155, 279Exterior Lighting............................................... 45Exterior Lights......................................... 45, 157
F
Filters Air Cleaner
................................................. 275Air Conditioning.................................. 63, 276Engine Oil............................... 274, 315, 318Engine Oil Disposal................................... 274Flashers......................................................... 212Hazard Warning......................................... 212Turn Signals..............................48, 103, 157Flash-To-Pass.................................................. 46Flooded Engine Starting................................ 162Floor Console................................................... 76Fluid Capacities................................... 313, 314Fluid Leaks.................................................... 158Fluid Level ChecksBrake........................................................ 284Cooling System.......................................... 281Engine Oil.................................................. 270Fluid, Brake....................... 315, 317, 318, 320
Fluids And Lubricants.......................... 315, 318Fog Lights........................................................ 48Fold-Flat Seats................................................. 32Folding Rear Seats........................................... 33Forward Collision Warning............................ 118Four-Way Hazard Flasher.............................. 212Freeing A Stuck Vehicle................................ 244Fuel............................................................... 309Additives................................................... 310Clean Air................................................... 310Ethanol..................................................... 311Gasoline................................................... 309Materials Added....................................... 310Methanol.................................................. 311Octane Rating................309, 310, 315, 318Requirements......................... 309, 313, 314Specifications.................................. 315, 318Tank Capacity.................................. 313, 314Fuses............................................................ 220
G
Garage Door Opener (HomeLink)..................... 71Gasoline, Clean Air........................................ 310Gasoline, Reformulated................................ 310Gear Ranges................................................. 168Glass Cleaning.............................................. 307Gross Axle Weight Rating..................... 202, 203Gross Vehicle Weight Rating................ 202, 203GVWR............................................................ 202
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
....................... 211Hazard Warning Flashers.............................. 212Head Restraints........................................38, 39Head Rests............................................... 38, 39HeadlightsAutomatic....................................................47Cleaning.................................................... 305High Beam/Low Beam Select Switch..........46Lights On Reminder.....................................47On With Wipers............................................47Passing........................................................46Switch..........................................................45Time Delay...................................................47Washers.................................................... 270Heated Mirrors.................................................44Heater, Engine Block..................................... 162High Beam/Low Beam Select
(Dimmer) Switch..............................................46Hill Start Assist.............................................. 111HitchesTrailer Towing........................................... 205Holder, Coin.....................................................76HomeLink (Garage Door Opener).....................71Hood Prop........................................................68Hood Release...................................................68

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