2020 CHRYSLER PACIFICA HYBRID service

258STARTING AND OPERATING
NOTE:
When the KeySense feature is in use, the Park -
Sense System will reject customer input to turn
the system off via the switch. The instrument
cluster display will show the "KeySense in Use
Selected Feature Cannot be Disabled"
message.
Service The ParkSense Rear Park Assist
System

During vehicle start-up, when the ParkSense
Rear Park Assist System has detected a faulted
condition, the instrument cluster will actuate a
single chime, once per ignition cycle, and it will
display the “PARKSENSE UNAVAILABLE WIPE
REAR SENSORS” or the “PARKSENSE
UNAVAILABLE SERVICE REQUIRED” message.
Refer to “Instrument Cluster Display” in “Getting
To Know Your Instrument Panel” for further
information. When the gear selector is moved to
REVERSE and the system has detected a faulted
condition, the instrument cluster display will
show the "PARKSENSE UNAVAILABLE WIPE REAR
SENSORS" or "PARKSENSE UNAVAILABLE
SERVICE REQUIRED" message for five seconds
while the vehicle is in REVERSE. Under this
condition, ParkSense will not operate and
“PARKSENSE OFF” message will be displayed.
If “PARKSENSE UNAVAILABLE WIPE REAR
SENSORS” appears in the instrument cluster
display, make sure the outer surface and the
underside of the rear fascia/bumper is clean
and clear of snow, ice, mud, dirt, or other
obstruction and then cycle the ignition. If the
message continues to appear, see an
authorized dealer.
If “PARKSENSE UNAVAILABLE SERVICE
REQUIRED” appears in the instrument cluster
display, see an authorized dealer.
Cleaning The ParkSense System
Clean the ParkSense sensors with water, car
wash soap, and a soft cloth. Do not use rough or
hard cloths. Do not scratch or poke the sensors.
Otherwise, you could damage the sensors.
ParkSense System Usage Precautions
NOTE:
Ensure that the rear bumper is free of snow,
ice, mud, dirt, and debris to keep the Park
-
Sense system operating properly.
Jackhammers, large trucks, and other vibra -
tions could affect the performance of Park -
Sense.
When you turn ParkSense off, the instrument
cluster will display “PARKSENSE OFF”.
Furthermore, once you turn ParkSense off, it
remains off until you turn it on again, even if
you cycle the ignition.
When you move the gear selector to the
REVERSE position and ParkSense is turned
off, the instrument cluster display will show
“PARKSENSE OFF” message for as long as
the vehicle is in REVERSE.
ParkSense, when on, will reduce the volume
of the radio when it is sounding a tone.
Clean the ParkSense sensors regularly,
taking care not to scratch or damage them.
The sensors must not be covered with ice,
snow, slush, mud, dirt, or debris. Failure to do
so can result in the system not working prop -
erly. The ParkSense system might not detect
an obstacle behind the fascia/bumper, or it
could provide a false indication that an
obstacle is behind the fascia/bumper.

20_RU_OM_EN_US_t.book Page 258

STARTING AND OPERATING259
(Continued)
(Continued)
ParkSense should be disabled when the lift
-
gate is in the open position.
Use the ParkSense switch to turn the Park -
Sense system off if objects such as bicycle
carriers, trailer hitches, etc. are placed within
12 inches (30 cm) from the rear fascia/
bumper. Failure to do so can result in the
system misinterpreting a close object as a
sensor problem, causing the “PARKSENSE
UNAVAILABLE SERVICE REQUIRED” message
to be displayed in the instrument cluster
display.
PARKSENSE FRONT AND REAR PARK ASSIST
— IF EQUIPPED
The ParkSense Park Assist system provides
visual and audible indications of the distance
between the rear and/or front fascia and a
detected obstacle when backing up or moving
forward (e.g. during a parking maneuver). If your
vehicle is equipped with an Automatic
Transmission, the vehicle brakes may be
automatically applied and released when
performing a reverse parking maneuver if the
system detects a possible collision with an
obstacle.
WARNING!

Drivers must be careful when backing up
even when using ParkSense. Always check
carefully behind your vehicle, look behind
you, and be sure to check for pedestrians,
animals, other vehicles, obstructions, and
blind spots before backing up. You are
responsible for safety and must continue to
pay attention to your surroundings. Failure to
do so can result in serious injury or death.

Before using ParkSense, it is strongly
recommended that the ball mount and
hitch ball assembly is disconnected from
the vehicle when the vehicle is not used for
towing. Failure to do so can result in injury
or damage to vehicles or obstacles
because the hitch ball will be much closer
to the obstacle than the rear fascia when
the loudspeaker sounds the continuous
tone. Also, the sensors could detect the ball
mount and hitch ball assembly, depending
on its size and shape, giving a false indica -
tion that an obstacle is behind the vehicle.
CAUTION!
ParkSense is only a parking aid and it is
unable to recognize every obstacle,
including small obstacles. Parking curbs
might be temporarily detected or not
detected at all. Obstacles located above or
below the sensors will not be detected
when they are in close proximity.
WARNING! (Continued)
The vehicle must be driven slowly when
using ParkSense in order to be able to stop
in time when an obstacle is detected. It is
recommended that the driver looks over
his/her shoulder when using ParkSense.
CAUTION! (Continued)
5

20_RU_OM_EN_US_t.book Page 259

266STARTING AND OPERATING
Enabling And Disabling ParkSense
ParkSense can be enabled and
disabled with the ParkSense switch,
located on the switch panel below the
Uconnect display.
When the ParkSense switch is pushed to
disable the system, the instrument cluster will
display the “PARKSENSE OFF” message for
approximately five seconds. Refer to
“Instrument Cluster Display” in “Getting To
Know Your Instrument Panel” for further
information. When the gear selector is moved to
REVERSE and the system is disabled, the
instrument cluster display will show the
“PARKSENSE OFF” message for as long as the
vehicle is in REVERSE.
The ParkSense switch LED will be on when
ParkSense is disabled or requires service. The
ParkSense switch LED will be off when the
system is enabled. If the ParkSense switch is
pushed, and requires service, the ParkSense
switch LED will blink momentarily, and then the
LED will be on. NOTE:

When KeySense feature is present, the Park
-
Sense System will reject customer input to turn
the system off via the hard switch. The instru -
ment cluster display will show "KeySense in Use
Selected Feature Cannot be Disabled" message.

Service The ParkSense Park Assist System

During vehicle start-up, when the ParkSense
System has detected a faulted condition, the
instrument cluster will actuate a single chime,
once per ignition cycle, and it will display the
"PARKSENSE UNAVAILABLE WIPE REAR
SENSORS", "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS", or the "PARKSENSE
UNAVAILABLE SERVICE REQUIRED" message for
five seconds. When the gear selector is moved to
REVERSE and the system has detected a faulted
condition, the instrument cluster display will
show a "PARKSENSE UNAVAILABLE WIPE REAR
SENSORS", "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS" or "PARKSENSE UNAVAILABLE
SERVICE REQUIRED" pop up message for five
seconds. After five seconds, a vehicle graphic will
be displayed with a "WIPE OFF" or “SERVICE”
overlay, depending on the location and fault type.
The system will continue to provide arc alerts for
the side that is functioning properly. These arc alerts will interrupt the "PARKSENSE
UNAVAILABLE WIPE REAR SENSORS",
"PARKSENSE UNAVAILABLE WIPE FRONT
SENSORS", or "PARKSENSE UNAVAILABLE
SERVICE REQUIRED" messages if an object is
detected within the five second pop-up duration.
The vehicle graphic will remain displayed for as
long as the vehicle is in REVERSE.

Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
If "PARKSENSE UNAVAILABLE WIPE REAR
SENSORS" or "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS" appears in the instrument
cluster display make sure the outer surface and
the underside of the rear fascia/bumper and/or
front fascia/bumper is clean and clear of snow,
ice, mud, dirt or other obstruction and then
cycle the ignition. If the message continues to
appear see an authorized dealer.
If the "PARKSENSE UNAVAILABLE SERVICE
REQUIRED" message appears in the instrument
cluster display, see an authorized dealer.

20_RU_OM_EN_US_t.book Page 266

STARTING AND OPERATING267
Cleaning The ParkSense System
Clean the ParkSense sensors with water, car
wash soap and a soft cloth. Do not use rough or
hard cloths. Do not scratch or poke the sensors.
Otherwise, you could damage the sensors.
ParkSense System Usage Precautions
NOTE:

Ensure that the front and rear bumper are free
of snow, ice, mud, dirt, and debris to keep the
ParkSense system operating properly.

Construction equipment, large trucks, and
other vibrations could affect the performance
of ParkSense.
When you turn ParkSense off, the instrument
cluster will display “PARKSENSE OFF.”
Furthermore, once you turn ParkSense off, it
remains off until you turn it on again, even if
you cycle the ignition key.
When you move the gear selector to the
REVERSE position and ParkSense is turned
off, the instrument cluster will display “PARK -
SENSE OFF” for five seconds while the
vehicle is in REVERSE.
ParkSense, when on, will reduce the volume
of the radio when it is sounding a tone.
Clean the ParkSense sensors regularly,
taking care not to scratch or damage them.
The sensors must not be covered with ice,
snow, slush, mud, dirt or debris. Failure to do
so can result in the system not working prop -
erly. The ParkSense system might not detect
an obstacle behind or in front of the appro -
priate fascia/bumper, or it could provide a
false indication that an obstacle is behind or
in front of the appropriate fascia/bumper.

Use the ParkSense switch to turn the Park -
Sense system off if objects such as bicycle
carriers, trailer hitches, etc. are placed within
12 inches (30 cm) from the rear fascia/
bumper. Failure to do so can result in the
system misinterpreting a close object as a
sensor problem, causing the “PARKSENSE
UNAVAILABLE SERVICE REQUIRED” message
to be displayed in the instrument cluster.
ParkSense should be disabled when the lift -
gate is in the open position.
There may be a delay in the object detection
rate if the object is moving. This may cause the
automatic braking application to be delayed.

WARNING!
Drivers must be careful when backing up
even when using ParkSense. Always check
carefully behind your vehicle, look behind
you, and be sure to check for pedestrians,
animals, other vehicles, obstructions, and
blind spots before backing up. You are
responsible for safety and must continue to
pay attention to your surroundings. Failure
to do so can result in serious injury or
death.
Before using ParkSense, it is strongly
recommended that the ball mount and
hitch ball assembly is disconnected from
the vehicle when the vehicle is not used for
towing. Failure to do so can result in injury
or damage to vehicles or obstacles
because the hitch ball will be much closer
to the obstacle than the rear fascia when
the loudspeaker sounds the continuous
tone. Also, the sensors could detect the ball
mount and hitch ball assembly, depending
on its size and shape, giving a false indica -
tion that an obstacle is behind the vehicle.5

20_RU_OM_EN_US_t.book Page 267

298STARTING AND OPERATING
(Continued)
RECREATIONAL TOWING (BEHIND MOTORHOME, ETC.)
Towing This Vehicle Behind Another Vehicle
NOTE:
To avoid inadvertent Electric Park Brake
engagement, you must ensure that the Auto
Park Brake feature is disabled before towing
this vehicle (if rear wheels are on the ground).
The Auto Park Brake feature is enabled or
disabled via the customer programmable
features in the Uconnect Settings.
When towing your vehicle, always follow
applicable state and provincial laws. Contact
state and provincial Highway Safety offices
for additional details.
If your vehicle is disabled and in need of
commercial towing service, please refer to
“Towing A Disabled Vehicle” in “In Case Of
Emergency” for further information.
Recreational Towing — All Models
DO NOT flat tow this vehicle. Damage to the
drivetrain will result.
Towing Condition Wheel OFF The Ground All Models
Flat Tow NONENOT ALLOWED
Dolly Tow Front
OK
Rear NOT ALLOWED
On Trailer ALLOK
CAUTION!
DO NOT flat tow this vehicle. Damage to the
drivetrain will result. If this vehicle requires
towing, make sure the drive wheels are OFF
the ground.
Ensure that the Electric Park Brake is
released, and remains released, while
being towed.
Towing this vehicle in violation of the above
requirements can cause severe transmis-
sion damage. Damage from improper
towing is not covered under the New
Vehicle Limited Warranty.
CAUTION! (Continued)

20_RU_OM_EN_US_t.book Page 298

301
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS
The Hazard Warning Flashers switch is located
in the lower center area of the instrument
panel.
Push the switch to turn on the Hazard
Warning Flashers. When the switch is
activated, all directional turn signals
will flash on and off to warn oncoming
traffic of an emergency. Push the switch a second
time to turn off the Hazard Warning Flashers.

This is an emergency warning system and it
should not be used when the vehicle is in
motion. Use it when your vehicle is disabled and
it is creating a safety hazard for other motorists.
When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:
With extended use, the Hazard Warning
Flashers may wear down your battery.
ASSIST AND SOS MIRROR — IF EQUIPPED

Assist And SOS Mirror

If equipped, the rearview mirror contains an
ASSIST and a SOS button. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
The SOS and ASSIST buttons will only func
-
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network. Other
Uconnect services will only be operable if
your SiriusXM Guardian™ service is active
and you are connected to an operable LTE
(voice/data) or 4G (data) network.
1 — SOS Button
2 — ASSIST Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
6

20_RU_OM_EN_US_t.book Page 301

IN CASE OF EMERGENCY303
(Continued)
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi -
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates. SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact your dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact your dealer.”
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
6

20_RU_OM_EN_US_t.book Page 303

304IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation. These include, but are not limited to, the
following factors:
Delayed accessories mode is active
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the Rearview Mirror light could
mean you will not have SOS Call services. If
the Rearview Mirror light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

20_RU_OM_EN_US_t.book Page 304