Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
446 Service and Maintenance
Battery
The 12-volt battery supplies power
to start the engine and operate any
additional electrical accessories.
.To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of
cracking or splitting.
. Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving. .
Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.
. Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants 0448 for GM approved
fluids.
. Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks. With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed.
Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.
Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
. Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Customer Information 463
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery. .
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
482 Index
Appearance CareExterior . . . . . . . . . . . . . . . . . . . . . . . 424
Interior . . . . . . . . . . . . . . . . . . . . . . . . 430
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 462
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 264
Assistance Systems for Parking and Backing . . . . . . . . . . 253
Auto Stop Stop/Start System . . . . . . . . . . . . 210
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . 41
Door Locks . . . . . . . . . . . . . . . . . . . . . 27
Emergency Braking (AEB) . . . . 266
Headlamp System . . . . . . . . . . . . 165
Transmission . . . . . . . . . . . . . . . . . 217
Transmission Fluid . . . . . . . . . . . 339
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 220
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 359
Auxiliary Roof Mounted Lamp . . . . . . . . . . 168
Axle, Front . . . . . . . . . . . . . . . . . . . . . . 357
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 357B
Battery
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 172
Load Management . . . . . . . . . . . . 171
Power Protection . . . . . . . . . . . . . 172
Battery - North America . . . . 354, 415
Blade Replacement, Wiper . . . . . 360
Blind Spot Mirrors . . . . . . . . . . . . . . . 41
Brake Electric Boost . . . . . . . . . . . . . . . . . 228
Parking, Electric . . . . . . . . . . . . . . 229
System Warning Light . . . . . . . . 137
Brake Pad Life System . . . . . . . . . 352
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Antilock . . . . . . . . . . . . . . . . . . . . . . . 228
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 230
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Pad Life System . . . . . . . . . . . . . . 352
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 185 AutomaticEmergency (AEB) . . . . . . . . . . . 266
Braking System Front Pedestrian (FPB) . . . . . . . 268
Break-In, New Vehicle . . . . . . . . . . 204 Bulb Replacement
Center High-Mounted
Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . 365
Halogen Bulbs . . . . . . . . . . . . . . . . 362
Headlamp Aiming . . . . . . . . . . . . . 362
Headlamps . . . . . . . . . . . . . . . . . . . 362
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 363
License Plate Lamps . . . . . . . . . 366
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 364
Buying New Tires . . . . . . . . . . . . . . . 395
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 118
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 325
California Proposition
65 Warning . . . . . . . . . .325, 354, 415, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Index 489
Overheating, Engine . . . . . . . . . . . . 347
OverviewInstrument Panel . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . 215
Park Assist . . . . . . . . . . . . . . . . . . . . . 253
Parking Brake and P (Park)Mechanism Check . . . . . . . . . . 359
Extended . . . . . . . . . . . . . . . . . . . . . 216
Over Things That Burn . . . . . . . 215
Parking or Backing Assistance Systems . . . . . . . . . . 253
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 133
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Passenger Sensing System . . . . . 75
Pedestrian Ahead Indicator . . . . . 140
Perchlorate Materials Requirements, California . . . . . . 325
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 153
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . . . 322 Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 27
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Outlets . . . . . . . . . . . . . . . . . . . . . . . .118
Protection, Battery . . . . . . . . . . . . 172
Retained Accessory (RAP) . . . 213
Seat Adjustment . . . . . . . . . . . . . . . . 53
Steering Fluid . . . . . . . . . . . . . . . . . 350
Windows . . . . . . . . . . . . . . . . . . . . . . . 45
Power Assist Steps . . . . . . . . . . . . . . 32
Pregnancy, Using Seat Belts . . . . 67
Privacy Vehicle Data Recording . . . . . . . 470
Program Courtesy Transportation . . . . . . 464
Prohibited Fuels . . . . . . . . . . . . . . . . 277
Proposition
65 Warning,
California . . . . . . . . . . . .325, 354, 415, Back Cover
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . 467
R
Radio Frequency Statement . . . . 468
Reading Lamps . . . . . . . . . . . . . . . . . 170
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 357 Rear Axle (cont'd)
Locking . . . . . . . . . . . . . . . . . . . . . . . 239
Rear Camera Mirror . . . . . . . . . . . . . 43
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 60 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 61
Rear Storage . . . . . . . . . . . . . . . . . . . 111
Rear Vision Camera (RVC) . . . . . 253
Rear Windows . . . . . . . . . . . . . . . . . . . 47
Rearview Mirrors . . . . . . . . . . . . . . . . 42 Automatic Dimming . . . . . . . . . . . . . 42
Reclining Seatbacks . . . . . . . . . . . . . 54
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . 276, 277
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 448
Records
Maintenance . . . . . . . . . . . . . . . . . . 452
Recreational Vehicle Towing . . . . 420
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 462
Remote Keyless Entry
(RKE) System . . . . . . . . . . . . . . 13, 16
Remote Vehicle Start . . . . . . . . . . . . 24
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . . . 361
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 81
Maintenance . . . . . . . . . . . . . . . . . . 450