
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Instruments and Controls 119
Apple CarPlay
Select and the following may
display:
.Apple CarPlay
. Manage Apple CarPlay Devices
Apple CarPlay
This feature allows Apple devices to
be connected to the infotainment
system through a USB port. See
“Apple CarPlay and Android Auto”
under “Phone” in the infotainment
manual.
Select Off or On.
Manage Apple CarPlay Devices
Select to manage Apple devices.
Apple CarPlay must be on for this
feature to be accessed. See “Apple
CarPlay and Android Auto” under
“Phone” in the infotainment manual.
Android Auto
Select and the following may
display:
.
Android Auto
. Manage Android Auto Devices Android Auto
This feature allows Android devices
to be connected to the infotainment
system through a USB port. See
“Apple CarPlay and Android Auto”
under
“Phone” in the infotainment
manual.
Select Off or On.
Manage Android Auto Devices
Select to manage Android devices.
Android Auto must be on for this
feature to be accessed. See “Apple
CarPlay and Android Auto” under
“Phone” in the infotainment manual.
Voice
Select and the following may
display:
.
Prompt Length
. Audio Feedback Speed
. Display “What Can I Say?” Tips
Prompt Length
This feature adjusts the voice
prompt length.
Select Short or Long. Audio Feedback Speed
This feature adjusts the audio
feedback speed.
Select Slow, Medium, or Fast.
Display
“What Can I Say?” Tips
This feature gives tips on what to
say when using voice recognition.
Select Off or On.
Display
Select and the following may
display:
. Mode
. Calibrate Touchscreen
. Turn Display Off
Mode
Select to change the display screen
for day or night driving.
Select Auto, Day, or Night.
Calibrate Touchscreen
Select to calibrate the touchscreen,
then follow the prompts.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Climate Controls 133
Climate Controls
Climate Control Systems
Dual Automatic ClimateControl System . . . . . . . . . . . . . 133
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . 137
Maintenance
Passenger Compartment AirFilter . . . . . . . . . . . . . . . . . . . . . . . . 138
Service . . . . . . . . . . . . . . . . . . . . . . . 138
Climate Control Systems
Dual Automatic Climate Control System
The heating, cooling, and ventilation for the vehicle can be controlled with
this system.
1. Driver and Passenger
Temperature Controls
2. Air Conditioning or Comfort/ Eco Air Conditioning
3. Fan Control
4. Defrost
5. SYNC 6. Rear Window Defogger
7. Air Delivery Modes
8.
O(Fan On/Off)
9. Recirculation
10. AUTO (Automatic Operation)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
134 Climate Controls
Climate Control Influence on Fuel
Economy
The climate control system is
dependent upon other vehicle
systems for heat and power input.
Certain climate control settings can
lead to higher fuel usage.
The following climate control
settings use more fuel:
.Comfort air conditioning mode
. Defrost mode
. Extreme temperature settings,
such as 15 °C (60 °F) or 32 °C
(90 °F)
. High fan speed settings
To help reduce fuel usage:
. Use the full automatic control as
described under “Automatic
Operation.”
. Use eco air conditioning, instead
of the comfort air conditioning.
. Select a temperature setting that
is higher in hot weather and
lower in cold weather. .
Turn off the air conditioning
when it is not needed.
. Only use defrost when needed
to clear the windows.
Automatic Operation
The system automatically heats or
cools the vehicle to the desired
temperature:
. Fan Speed
. Air Delivery Mode
. Air Conditioning
. Recirculation
When AUTO is lit, all four functions
operate automatically. Each function
can also be manually set and the
setting is displayed. Functions not
manually set will continue to be
automatically controlled, even if the
AUTO indicator is not lit.
For automatic operation: 1. Press AUTO.
2. Set the temperature. Allow the system time to stabilize. Then
adjust the temperature as
needed for best comfort. To improve fuel efficiency and to
cool the vehicle faster, recirculation
may be automatically selected in
warm weather.
The recirculation light will not come
on when automatically controlled.
Press
hto manually select
recirculation; press it again to select
outside air.
Manual Operation
Driver and Passenger
Temperature Control : The
temperature can be adjusted
separately for the driver and
passenger.
Turn the knob clockwise or
counterclockwise to increase or
decrease the driver or passenger
temperature setting.
SYNC : Press to link all climate
zone settings to the driver settings.
The SYNC indicator light will turn
on. When the passenger settings
are adjusted, the SYNC indicator
light is off.
O: Press the knob to turn the fan
on or off.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Climate Controls 135
Fan Control :Turn the knob
clockwise or counterclockwise to
increase or decrease the fan speed.
Press AUTO to return to automatic
operation.
Air Delivery Modes : Press
Y,\,
[, or-to change the direction of
the airflow. An indicator light comes
on in the selected mode button.
Changing the mode cancels the
automatic operation and the system
goes into manual mode. Press
AUTO to return to automatic
operation.
Y: Air is directed to the instrument
panel outlets.
\: Air is directed to the instrument
panel outlets and the floor outlets.
[: Air is directed to the floor
outlets.
-: Air is directed to the windshield
and floor outlets to clear the
windows of fog or moisture.
0: Press to clear the windshield
of fog or frost more quickly. Air is
directed to the windshield and side
window outlets.
For best results, clear all snow and
ice from the windshield before
defrosting.
A/C : Press to cycle between the
off, eco, and comfort air conditioning
modes. The indicator will be lit in
comfort and eco modes and turns
off when there is no A/C function.
If the fan is turned off, the air
conditioner will not run and the
indicator light may turn off.
Press AUTO to return to automatic
operation and the air conditioner
runs automatically as needed. When
the indicator light is on, the air
conditioner runs automatically to
cool the air inside the vehicle or to
dry the air as needed to defog the
windshield faster.
For comfort a/c, press A/C. The
indicator will turn amber.
For eco a/c, press A/C again. The
indicator will turn green. This setting
balances fuel economy and air conditioning comfort. In warm
weather conditions, Auto Stops may
occur more frequently and the
vehicle interior may be warmer as
compared to the comfort air
conditioning setting. This setting
allows higher humidity inside the
vehicle and window fogging before
the engine restarts.
L:
Press to turn on
recirculation. An indicator light
comes on. Air is recirculated to
quickly cool the inside of the vehicle
or prevent outside air and odors
from entering.
Auto Defog : The climate control
system may have a sensor to
automatically detect high humidity
inside the vehicle. When high
humidity is detected, the climate
control system may adjust to
outside air supply and turn on the
air conditioner. The fan speed may
slightly increase to help prevent
fogging. If the climate control
system does not detect possible
window fogging, it returns to normal
operation. To turn Auto Defog off or

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 139
Driving and
Operating
Driving Information
Driving for Better FuelEconomy . . . . . . . . . . . . . . . . . . . . 140
Distracted Driving . . . . . . . . . . . . 140
Defensive Driving . . . . . . . . . . . . . 141
Drunk Driving . . . . . . . . . . . . . . . . . 141
Control of a Vehicle . . . . . . . . . . . 142
Braking . . . . . . . . . . . . . . . . . . . . . . . 142
Steering . . . . . . . . . . . . . . . . . . . . . . 142
Off-Road Recovery . . . . . . . . . . . 143
Loss of Control . . . . . . . . . . . . . . . 143
Driving on Wet Roads . . . . . . . . 144
Hill and Mountain Roads . . . . . 145
Winter Driving . . . . . . . . . . . . . . . . 145
If the Vehicle Is Stuck . . . . . . . . 147
Vehicle Load Limits . . . . . . . . . . . 147
Starting and Operating
New Vehicle Break-In . . . . . . . . . 151
Ignition Positions . . . . . . . . . . . . . 151
Starting the Engine . . . . . . . . . . . 153
Engine Heater . . . . . . . . . . . . . . . . 154
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . 155
Shifting Into Park . . . . . . . . . . . . . 155 Shifting out of Park . . . . . . . . . . . 156
Parking over Things
That Burn . . . . . . . . . . . . . . . . . . . 156
Extended Parking . . . . . . . . . . . . 157
Engine Exhaust
Engine Exhaust . . . . . . . . . . . . . . 157
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . 157
Automatic Transmission
Automatic Transmission . . . . . . 158
Manual Mode . . . . . . . . . . . . . . . . . 160
Brakes
Antilock BrakeSystem (ABS) . . . . . . . . . . . . . . . 161
Electric Parking Brake . . . . . . . . 161
Brake Assist . . . . . . . . . . . . . . . . . . 163
Hill Start Assist (HSA) . . . . . . . . 163
Ride Control Systems
Traction Control/Electronic Stability Control . . . . . . . . . . . . . 163
Cruise Control
Cruise Control . . . . . . . . . . . . . . . . 165
Adaptive Cruise Control . . . . . . 167
Driver Assistance Systems
Driver Assistance Systems . . . 174 Assistance Systems for
Parking or Backing . . . . . . . . . . 176
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . 178
Forward Collision Alert (FCA)
System . . . . . . . . . . . . . . . . . . . . . . 178
Automatic Emergency Braking (AEB) . . . . . . . . . . . . . . . 180
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . . . 181
Lane Change Alert (LCA) . . . . . 182
Lane Departure Warning (LDW) . . . . . . . . . . . . . 184
Fuel
Top Tier Fuel . . . . . . . . . . . . . . . . . 185
Recommended Fuel . . . . . . . . . . 185
Prohibited Fuels . . . . . . . . . . . . . . 186
Fuels in Foreign Countries . . . 186
Fuel Additives . . . . . . . . . . . . . . . . 186
E85 or FlexFuel . . . . . . . . . . . . . . 186
Filling the Tank . . . . . . . . . . . . . . . 187
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 189
Trailer Towing
General TowingInformation . . . . . . . . . . . . . . . . . . 189
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 189
Trailer Towing . . . . . . . . . . . . . . . . 193

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
152 Driving and Operating
When the vehicle is shifted into
P (Park), the ignition system will
turn off.
Do not turn the engine off when the
vehicle is moving. This will cause a
loss of power assist in the brake
and steering systems and disable
the airbags.
If the vehicle must be shut off in an
emergency:1. Brake using a firm and steady pressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to N (Neutral). This can be done while the
vehicle is moving. After shifting
to N (Neutral), firmly apply the
brakes and steer the vehicle to
a safe location.
3. Come to a complete stop, shift to P (Park), and turn the
ignition off. The shift lever must
be in P (Park) to turn the
ignition off. 4. Set the parking brake. See
Electric Parking Brake 0161.
{Warning
Turning off the vehicle while
moving may cause loss of power
assist in the brake and steering
systems and disable the airbags.
While driving, only shut the
vehicle off in an emergency.
If the vehicle cannot be pulled over,
and must be shut off while driving,
press and hold ENGINE START/
STOP for longer than two seconds,
or press twice in five seconds.
ACC/ACCESSORY (Amber
Indicator Light) : This mode allows
some electrical accessories to be
used when the engine is off.
With the ignition off, pressing the
button one time without the brake
pedal applied will place the ignition
system in ACC/ACCESSORY. The ignition will switch from ACC/
ACCESSORY to off after
five minutes to prevent battery
rundown.
ON/RUN/START (Green Indicator
Light) :
This mode is for driving and
starting. With the ignition off and the
brake pedal applied, pressing the
button once will place the ignition
system in ON/RUN/START. Once
engine cranking begins, release the
button. Engine cranking will
continue until the engine starts. See
Starting the Engine 0153. The
ignition will then remain in ON/RUN.
Service Mode
This power mode is available for
service and diagnostics, and to
verify the proper operation of the
malfunction indicator lamp as may
be required for emission inspection
purposes. With the vehicle off and
the brake pedal not applied,
pressing and holding ENGINE
START/STOP for more than
five seconds will place the vehicle in
Service Mode. The instruments and
audio systems will operate as they
do in ON/RUN, but the vehicle will

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 153
not be able to be driven. The engine
will not start in Service Mode. Press
ENGINE START/STOP again to turn
the vehicle off.
Starting the Engine
Move the shift lever to P (Park) or
N (Neutral). To restart the engine
when the vehicle is already moving,
use N (Neutral) only.
Caution
Do not try to shift to P (Park) if the
vehicle is moving. If you do, you
could damage the transmission.
Shift to P (Park) only when the
vehicle is stopped.
Caution
If you add electrical parts or
accessories, you could change
the way the engine operates. Any
resulting damage would not be(Continued)
Caution (Continued)
covered by the vehicle warranty.
SeeAdd-On Electrical Equipment
0 197.
Starting Procedure 1. The Remote Keyless Entry (RKE) transmitter must
be in the vehicle. Press
ENGINE START/STOP with the
brake pedal applied. The
engine will continue cranking
until it starts.
The idle speed will go down as
the engine gets warm. Do not
race the engine immediately
after starting it.
If the RKE transmitter is not in
the vehicle, if there is
interference, or if the RKE
battery is low, a Driver
Information Center (DIC)
message will display. See
Driver Information Center (DIC)
0110.
Caution
Cranking the engine for long
periods of time, by trying to start
the engine immediately after
cranking has ended, can overheat
and damage the cranking motor,
and drain the battery. Wait at
least 15 seconds between each
try, to let the cranking motor
cool down.
2. If the engine does not start after five to 10 seconds,
especially in very cold weather
(below −18 °C or 0 °F), it could
be flooded with too much
gasoline. Try pushing the
accelerator pedal all the way to
the floor and holding it there as
you press ENGINE START/
STOP, for up to a maximum of
15 seconds. Wait at least
15 seconds between each try,
to allow the cranking motor to
cool down. When the engine
starts, let go of the button and
the accelerator. If the vehicle

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
160 Driving and Operating
Manual Mode
Driver Shift Control (DSC)
To use this feature, if equipped:1. Move the shift lever from D (Drive) rearward to
M (Manual Mode).
While driving in Manual Mode,
the transmission will remain in
the driver selected gear. When
coming to a stop in the manual
position, the vehicle will
automatically shift into
1 (First) gear.
2. Using the button on the shift lever, press the + (plus) end of
the button to upshift, or press
the−(minus) end of the button
to downshift.
The Driver Information Center (DIC)
in the instrument cluster will change
from the currently displayed
message to the letter “M,”for
Manual position, and a number
indicating the requested gear. While using the DSC feature the
transmission will have firmer shifting
and sportier performance. You can
use this for sport driving or when
climbing hills to stay in gear longer
or to downshift for more power or
engine braking.
The transmission will only allow you
to shift into gears appropriate for the
vehicle speed and engine
revolutions per minute (rpm):
.
The transmission will not allow
shifting to the next higher gear if
the vehicle speed or engine rpm
is too low.
. The transmission will not allow
shifting to the next lower gear if
the vehicle speed or engine rpm
is too high.
Second Gear Start Feature
When accelerating the vehicle from
a stop in snowy and icy conditions,
you may want to shift into
2 (Second) gear. A higher gear
allows you to gain more traction on
slippery surfaces. With the DSC feature, the vehicle
can be set to pull away in
2 (Second) gear.
1. Move the shift lever from D (Drive) to M (Manual Mode).
2. With the vehicle stopped, press the + (plus) end of the button to
select 2 (Second) gear. The
vehicle will start from a stop
position in 2 (Second) gear.
3. Once moving, select the desired drive gear.