2020 CHEVROLET IMPALA emergency towing

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 139
Driving and
Operating
Driving Information
Driving for Better FuelEconomy . . . . . . . . . . . . . . . . . . . . 140
Distracted Driving . . . . . . . . . . . . 140
Defensive Driving . . . . . . . . . . . . . 141
Drunk Driving . . . . . . . . . . . . . . . . . 141
Control of a Vehicle . . . . . . . . . . . 142
Braking . . . . . . . . . . . . . . . . . . . . . . . 142
Steering . . . . . . . . . . . . . . . . . . . . . . 142
Off-Road Recovery . . . . . . . . . . . 143
Loss of Control . . . . . . . . . . . . . . . 143
Driving on Wet Roads . . . . . . . . 144
Hill and Mountain Roads . . . . . 145
Winter Driving . . . . . . . . . . . . . . . . 145
If the Vehicle Is Stuck . . . . . . . . 147
Vehicle Load Limits . . . . . . . . . . . 147
Starting and Operating
New Vehicle Break-In . . . . . . . . . 151
Ignition Positions . . . . . . . . . . . . . 151
Starting the Engine . . . . . . . . . . . 153
Engine Heater . . . . . . . . . . . . . . . . 154
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . 155
Shifting Into Park . . . . . . . . . . . . . 155 Shifting out of Park . . . . . . . . . . . 156
Parking over Things
That Burn . . . . . . . . . . . . . . . . . . . 156
Extended Parking . . . . . . . . . . . . 157
Engine Exhaust
Engine Exhaust . . . . . . . . . . . . . . 157
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . 157
Automatic Transmission
Automatic Transmission . . . . . . 158
Manual Mode . . . . . . . . . . . . . . . . . 160
Brakes
Antilock BrakeSystem (ABS) . . . . . . . . . . . . . . . 161
Electric Parking Brake . . . . . . . . 161
Brake Assist . . . . . . . . . . . . . . . . . . 163
Hill Start Assist (HSA) . . . . . . . . 163
Ride Control Systems
Traction Control/Electronic Stability Control . . . . . . . . . . . . . 163
Cruise Control
Cruise Control . . . . . . . . . . . . . . . . 165
Adaptive Cruise Control . . . . . . 167
Driver Assistance Systems
Driver Assistance Systems . . . 174 Assistance Systems for
Parking or Backing . . . . . . . . . . 176
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . 178
Forward Collision Alert (FCA)
System . . . . . . . . . . . . . . . . . . . . . . 178
Automatic Emergency Braking (AEB) . . . . . . . . . . . . . . . 180
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . . . 181
Lane Change Alert (LCA) . . . . . 182
Lane Departure Warning (LDW) . . . . . . . . . . . . . 184
Fuel
Top Tier Fuel . . . . . . . . . . . . . . . . . 185
Recommended Fuel . . . . . . . . . . 185
Prohibited Fuels . . . . . . . . . . . . . . 186
Fuels in Foreign Countries . . . 186
Fuel Additives . . . . . . . . . . . . . . . . 186
E85 or FlexFuel . . . . . . . . . . . . . . 186
Filling the Tank . . . . . . . . . . . . . . . 187
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 189
Trailer Towing
General TowingInformation . . . . . . . . . . . . . . . . . . 189
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 189
Trailer Towing . . . . . . . . . . . . . . . . 193

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
178 Driving and Operating
detects objects coming from up to
20 m (65 ft) from the left or right side
of the vehicle. When an object is
detected, three beeps sound from
the left or right, depending on the
direction of the detected vehicle.
Use caution while backing up when
towing a trailer, as the RCTA
detection zones that extend out
from the back of the vehicle do not
move further back when a trailer is
towed.
Turning the Features On or Off
TheXbutton on the instrument
panel to the left of the steering
wheel is used to turn on or off the
Rear Park Assist and RCTA. The
indicator light next to the button
comes on when the features are on
and turns off when the features
have been disabled. Turn off RPA when towing a trailer.
To turn the rear park assist symbols
or guidance lines on or off, see
“Rear Camera”
underVehicle
Personalization 0113.
RCTA can also be turned on or off
through vehicle personalization. see
“Collision/Detection Systems” under
Vehicle Personalization 0113.
Assistance Systems for
Driving
If equipped, when driving the
vehicle in a forward gear, Forward
Collision Alert (FCA), Lane
Departure Warning (LDW), Side
Blind Zone Alert (SBZA), Lane
Change Alert (LCA), and/or the
Automatic Emergency Braking
(AEB) can help to avoid a crash or
reduce crash damage.
Forward Collision Alert
(FCA) System
If equipped, the FCA system may
help to avoid or reduce the harm
caused by front-end crashes. When approaching a vehicle ahead too
quickly, FCA provides a red flashing
alert on the windshield, and rapidly
beeps. FCA also lights an amber
visual alert if following another
vehicle much too closely.
FCA detects vehicles within a
distance of approximately 60 m
(197 ft) and operates at speeds
above 40 km/h (25 mph). If the
vehicle has Adaptive Cruise Control
(ACC), it can detect vehicles to
distances of approximately 110 m
(360 ft) and operates at all speeds.
See
Adaptive Cruise Control 0167.
{Warning
FCA is a warning system and
does not apply the brakes. When
approaching a slower-moving or
stopped vehicle ahead too rapidly,
or when following a vehicle too
closely, FCA may not provide a
warning with enough time to help
avoid a crash. It also may not
provide any warning at all. FCA
(Continued)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 181
{Warning
AEB is an emergency crash
preparation feature and is not
designed to avoid crashes. Do
not rely on AEB to brake the
vehicle. AEB will not brake
outside of its operating speed
range and only responds to
detected vehicles.
AEB may not:. Detect a vehicle ahead on
winding or hilly roads.
. Detect all vehicles,
especially vehicles with a
trailer, tractors, muddy
vehicles, etc.
. Detect a vehicle when
weather limits visibility, such
as in fog, rain, or snow.
. Detect a vehicle ahead if it
is partially blocked by
pedestrians or other objects.
(Continued)
Warning (Continued)
Complete attention is always
required while driving, and you
should be ready to take action
and apply the brakes and/or steer
the vehicle to avoid crashes.
AEB may slow the vehicle to a
complete stop to try to avoid a
potential crash. If this happens, AEB
may engage the Electric Parking
Brake (EPB) to hold the vehicle at a
stop. Release EPB or firmly press
the accelerator pedal.
{Warning
AEB may automatically brake the
vehicle suddenly in situations
where it is unexpected and
undesired. It could respond to a
turning vehicle ahead, guardrails,
signs, and other non-moving
objects. To override AEB, firmly
press the accelerator pedal, if it is
safe to do so. FAB can be disabled through
vehicle personalization. See
“Collision/Detection Systems”
under
Vehicle Personalization 0113.
{Warning
Using AEB or IBA while towing a
trailer could cause you to lose
control of the vehicle and crash.
Turn the system to Off when
towing a trailer.
Side Blind Zone
Alert (SBZA)
If equipped, the SBZA system is a
lane-changing aid that assists
drivers with avoiding crashes that
occur with moving vehicles in the
side blind zone (or spot) areas.
When the vehicle is in a forward
gear, the left or right side mirror
display will light up if a moving
vehicle is detected in that blind
zone. If the turn signal is activated
and a vehicle is also detected on
the same side, the display will flash
as an extra warning not to change

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
190 Driving and Operating
Warning (Continued)
trailer brakes are inadequate for
the load, the vehicle may not stop
as expected. You and others
could be seriously injured. The
vehicle may also be damaged,
and the repairs would not be
covered by the vehicle warranty.
Pull a trailer only if all the steps in
this section have been followed.
Ask your dealer for advice and
information about towing a trailer
with the vehicle.
Driving with a Trailer
Trailering is different than just
driving the vehicle by itself.
Trailering means changes in
handling, acceleration, braking,
durability, and fuel economy.
Successful, safe trailering takes
correct equipment, and it has to be
used properly.
The following information has many
time-tested, important trailering tips
and safety rules. Many of these areimportant for your safety and that of
your passengers. Read this section
carefully before pulling a trailer.
When towing a trailer:
.
Become familiar with and follow
all state and local laws that
apply to trailer towing. These
requirements vary from state to
state.
. State laws may require the use
of extended side view mirrors.
Even if not required, you should
install extended side view
mirrors if your visibility is limited
or restricted while towing.
. Do not tow a trailer during the
first 800 km (500 mi) of vehicle
use to prevent damage to the
engine, axle, or other parts.
. It is recommended to perform
the first oil change before heavy
towing.
. During the first 800 km (500 mi)
of trailer towing, do not drive
over 80 km/h (50 mph) and do
not make starts at full throttle. .
Vehicles can tow in D (Drive).
If the transmission downshifts
too often, a lower gear may be
selected using Manual Mode
See Manual Mode 0160.
If equipped, the following driver
assistance features should be
turned off when towing a trailer:
. Adaptive Cruise Control (ACC)
. Super Cruise Control
. Lane Keep Assist (LKA)
. Park Assist
. Automatic Parking Assist (APA)
. Reverse Automatic
Braking (RAB)
If equipped, the following driver
assistance features should be
turned to alert or off when towing a
trailer:
. Automatic Emergency
Braking (AEB)
. Intelligent Brake Assist (IBA)
. Front Pedestrian Braking (FPB)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Customer Information 295
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
298 Customer Information
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
294.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Index 319
Driving (cont'd)Hill and Mountain Roads . . . . . . 145
If the Vehicle is Stuck . . . . . . . . . 147
Loss of Control . . . . . . . . . . . . . . . 143
Off-Road Recovery . . . . . . . . . . . 143
Vehicle Load Limits . . . . . . . . . . . 147
Wet Roads . . . . . . . . . . . . . . . . . . . 144
Winter . . . . . . . . . . . . . . . . . . . . . . . . 145
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 133
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 186
Electric Parking Brake . . . . . . . . . . 161
Electric Parking Brake Light . . . . 105
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 197
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 226
Fuses and Circuit Breakers . . . 226
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 229
Overload . . . . . . . . . . . . . . . . . . . . . 225
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 306
Engine Air Cleaner/Filter . . . . . . . . . . . . . 208 Engine (cont'd)
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 103
Compartment Overview . . . . . . . 203
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 100
Cooling System . . . . . . . . . . . . . . . 209
Drive Belt Routing . . . . . . . . . . . . 289
Exhaust . . . . . . . . . . . . . . . . . . . . . . 157
Heater . . . . . . . . . . . . . . . . . . . . . . . . 154
Oil Life System . . . . . . . . . . . . . . . 206
Oil Pressure Light . . . . . . . . . . . . 108
Overheated Protection Operating Mode . . . . . . . . . . . . . 213
Overheating . . . . . . . . . . . . . . . . . . 212
Power Messages . . . . . . . . . . . . . .113
Running While Parked . . . . . . . . 157
Starting . . . . . . . . . . . . . . . . . . . . . . . 153
Entry Lighting . . . . . . . . . . . . . . . . . . . 130
Equipment, Towing . . . . . . . . . . . . . 195
Event Data Recorders . . . . . . . . . . 302
Exit Lighting . . . . . . . . . . . . . . . . . . . . 130
Extended Parking . . . . . . . . . . . . . . . 157
Extender, Seat Belt . . . . . . . . . . . . . . 50
Exterior Lamp Controls . . . . . . . . . 125
Exterior Lamps Off Reminder . . . 126
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 131
F
Filter,
Engine Air Cleaner . . . . . . . . . . . 208
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 126
Flashers, Hazard Warning . . . . . . 127
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 252 Changing . . . . . . . . . . . . . . . . . . . . . 253
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 272
Fluid
Automatic Transmission . . . . . . 207
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 215
Washer . . . . . . . . . . . . . . . . . . . . . . . 214
Folding Mirrors . . . . . . . . . . . . . . . . . . 24
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 178
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 300
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 34
Heated and Ventilated . . . . . . . . . . 40
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 186
Economy, Driving for Better . . . 140
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 189
Filling the Tank . . . . . . . . . . . . . . . 187