2020 CADILLAC XT6 Owner's Manual

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
344 SERVICE AND MAINTENANCE
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 23321606 A3212C
Engine Oil Filter 19330000 PF63E
Passenger Compartment Air Filter 13508023 CF185
Spark Plugs 12646780 41-130
Wiper Blades
Driver Side –60 cm (23.6 in) 23372088 —
Passenger Side –50 cm (19.7 in) 23360287 —
Rear –30 cm (11.8 in) 84215609 —

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
SERVICE AND MAINTENANCE 345
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of
services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
346 TECHNICAL DATA
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . . . . . 346
Service Parts Identification . . . . . . 346
Vehicle Data
Capacities and Specifications . . . . 347
Engine Drive Belt Routing . . . . . . . 348
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on the
driver side of the vehicle. It can be
seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service Parts
labels and certificates of title and
registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See “Engine
Specifications” underCapacities and
Specifications 0347 for the vehicle's
engine code.
Service Parts Identification
There may be a large barcode on the
certification label on the center pillar
that you can scan for the following
information:
. Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options
If there is not a large barcode on this
label, then the same information may
be found on a label under the cargo
floor in the rear compartment.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
TECHNICAL DATA 347
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and Lubricants
0 343 for more information.
Application Capacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant type and charge amount, see the refrigerant label under thehood. See your dealer for more information.
Engine Cooling System* 3.6L V6 Engine 11.4 L 12.0 qt
3.6L V6 Engine with rear A/C 12.9 L 13.6 qt
Engine Oil with Filter 5.7 L 6.0 qt
Fuel Tank Front-Wheel Drive 73.4 L 19.4 gal
All-Wheel Drive 82.1 L 21.7 gal
Wheel Nut Torque 190 Y140 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual.
Recheck fluid level after filling.
*Engine cooling system capacity values are based on the entire cooling system and its components.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
348 TECHNICAL DATA
Engine Specifications
EngineVIN CodeTransmission Spark Plug Gap
3.6L V6 Engine SAutomatic0.80–0.90 mm (0.031–0.035 in)
Spark plug gaps are preset by the manufacturer. Re-gapping the spark plug is not recommended and can damage the
spark plug.
Engine Drive Belt Routing
3.6L V6 Engine

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
CUSTOMER INFORMATION 349
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 349
Customer Assistance Offices . . . . 351
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 352
Online Owner Center . . . . . . . . . . . . . 352
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 352
Roadside Service . . . . . . . . . . . . . . . . . 353
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 355
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 355
Collision Damage Repair . . . . . . . . . 356
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 358
Radio Frequency Statement . . . . . 359
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 359
Reporting Safety Defects to the Canadian Government . . . . . . . . . 360 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 360
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 361
Event Data Recorders . . . . . . . . . . . . 361
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Infotainment System . . . . . . . . . . . . . 362
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
350 CUSTOMER INFORMATION
STEP TWO :If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you. You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
CUSTOMER INFORMATION 351
STEP THREE—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:
General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre, Mail
Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.