2020 AUDI Q7 phone

4M1012721BA
Audi connect

An Internet connection is required to use Audi
connect Infotainment. Depending on the country
and the vehicle equipment, the following options
may be available:
— Embedded SIM card

Z\ WARNING
Always follow the information found in > AA
in General information on page 178.
@) Note
Always follow the information found in >@ in
General information on page 178.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card

The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 178.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
= page 178, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.

ZA\ WARNING
Always follow the information found in > A\
in General information on page 178.
® Note
Always follow the information found in >@ in
General information on page 178.
G) Tips
For an explanation on conformity with the
FCC regulations in the United States and the
Industry Canada regulations, see > page 295.

Audi connect
Infotainment services
Configuration
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count at my.audi.com before using them for the
first time.
@) Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
— Regardless of the key user and additional
users, you can only connect one myAudi ac-
count to your vehicle.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— For detailed information on configuration,
visit my.audi.com.
179

4M1012721BA
Audi connect

services. The cell phone network, for exam-
ple, must be available to use these services.
Applies to: vehicles with Audi connect vehicle control
> Register at my.audi.com.
> Set the key user > page 29.
> Install the myAudi app on your mobile device
and log in with your access information.
G@) Tips
It may also be necessary to enter your 4-digit
PIN set at my.audi.com when accessing some
Audi connect vehicle control services.
Yate]
Applies to: vehicles with Audi connect vehicle control
Depending on the country and the vehicle equip-
ment, the following services may be available:
Locking and unlocking the vehicle by remote
control
Requirement: the vehicle must be parked and the
ignition must be switched off.
This service allows you to unlock or lock your ve-
hicle.
Vehicle status report
This service transfers driver information system
data to a server. Depending on the vehicle equip-
ment, certain data may be accessed, such as the
remaining range or mileage. The values may dif-
fer from the values displayed in the vehicle.
Car Finder
This service transmits the parking location to a
server when the ignition is switched off. The vehi-
cle location, your location, or the route to your
vehicle can be displayed. The new parking loca-
tion cannot be determined with this service if the
vehicle is moved after shutting the vehicle off
and without switching the ignition on and off
again, for example if the vehicle is towed or sto-
len.
Online Audi service request
Requirement: the service must be activated on-
line at my.audi.com and an authorized Audi deal-
er or authorized Audi service facility must be se-
lected.
This service transmits service-relevant data to
your selected authorized Audi dealer or author-
ized Audi service facility. They will contact you
before your next service appointment.
Stolen Vehicle Locator
This service assists you in locating your vehicle if
it is stolen.
— Contact the police. You receive a Case ID.
— Call the service hotline and give your Case ID.
The service hotline will forward the established
data to the police. You receive the Audi Service
hotline number when you purchase your vehicle.
Alert services
Requirement: a key user must be set in the vehi-
cle > page 181.
You can adjust the following services in the
myAudi app. You will be notified by a push notifi-
cation and/or e-mail if an alarm is triggered for
your vehicle.
— Geofencing Alert: a permitted/prohibited zone
was entered.
— Speed Alert: a set speed was exceeded.
— Valet Alert: a set speed was exceeded or a per-
mitted/prohibited zone was entered.

Z\ WARNING
Do not ignore messages and warning or indi-
cator lights that turn on in the vehicle be-
cause of the information in the vehicle status
report. This could lead to break downs in on
the road, accidents and serious injuries.
@) Tips
For some services, you can select if you would
like to be notified with a push notification
and/or an e-mail.

181

Audi connect

Settings
Ce) atelnl-mar-iaucol a4
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Mobile
phone network.
Depending on the country, vehicle equipment,
and connection type, the following functions may
be available:
Data connection settings
Using the Data connection settings menu, you
can set when the system should connect to the
Internet. The Internet connection disconnects
automatically once the requested Audi connect
Infotainment service no longer requires any data.
— Data roaming: data roaming is switched off at
the factory. To use a data connection outside of
the country, data roaming must be switched
on. The setting is stored for the current SIM
card or the mobile device that is currently con-
nected.
— Allow MMI online services: when this function
is switched on, a data connection is automati-
cally established in order to use Audi connect
Infotainment services.
— Allow Wi-Fi devices: when the function is
switched on, mobile devices can use the Inter-
net connection through the Wi-Fi hotspot.
Access point
The connection is configured automatically based
on the SIM card being used. The following values
can be changed. You can obtain more information
from your cell phone service provider.
— Access Point Name (APN): the access point de-
pends on the cell phone service provider and is
assigned automatically.
— User name: your cell phone service provider as-
signs the user name for your online profile.
— Password: your cell phone service provider as-
signs the password for your online profile.
— Apply settings: saves the changed settings.
— Reset configuration: resets the connection set-
tings.
182
Data usage counter
Your current data usage is displayed.
— Reset counter: you can reset your usage statis-
tics to zero.
— Warning limit: you can set a warning limit for
your data usage (GB/MB).

Z\ WARNING
Always follow the information found in > AA
in General information on page 178.
@) Note
Always follow the information found in @ in
General information on page 178.
G) Tips
For more information on roaming charges,
contact your cell phone service provider.
Wi-Fi settings
Applies
to: vehicles with Wi-Fi hotspot


Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: a random password was set at the
factory in the MMI. The password can be
changed. The encryption method requires a
password to be at least eight characters long.
Choose a secure password.
— Visible to others: you can switch the visibility
of the Wi-Fi hotspot on or off.

Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 184.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 185.
A WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
iG) Tips
You can find what data will be transferred at
www.audi.com.


Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The available services set by Audi AG
are only available within the cell phone network
coverage area for the cell phone service provider
selected by Audi AG.
184
G) Tips
— The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Applies to: vehicles with emergency call function
ATPS emergency call can be made manually or
automatically > page 184.
Making an emergency call
Applies to: vehicles with emergency call function

Fig. 141 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (@) to open it.
> Press and hold the emergency call button until
the LED @) blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LED in
the emergency call button 2) will blink. The
emergency call will be made. It cannot be can-
celed.

4M1012721BA
Emergency call

LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 185.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 185, LED
status and > page 185, Messages.
@) Tips
If the emergency call is canceled due to a
poor connection, then the system automati-
cally tries to connect again.
Applies to: vehicles with emergency call function
& Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
& Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.

D_ The availability of the services offered depends on the
country and may change in the future.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.

Calling online roadside assistance
Applies to: vehicles with online roadside assistance

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Fig. 142 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button @). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button @) by mistake, then
press it again. Or
> Applies to: MMI: Press Cancel or End call.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI.
(i) Tips
If the roadside assistance call is canceled due
to a poor connection, then the call must be
made again.
185

Navigation

location. The actual distance from your cur-
rent location to the point of interest is updat-
ed automatically. The list of points of interest
that were found is not resorted when this
happens.
Selecting contacts as destinations
Applies to: vehicles with MMI and navigation system
You can navigate directly to contacts.
Requirement: an address with navigation data or
a navigation destination must already be as-
signed to a contact > page 195.
> Applies to: MMI: Select on the home screen:
NAVIGATION > (G5) > Contacts > a contact.
>» Press on an address.
> Check the address and change it, if necessary.
Start navigation > page 188, Entering an ad-
dress.
Route guidance will be activated and the map will
be displayed > page 192, fig. 146.
Additional functions for contacts in navigation
can be found under > page 195.
G) Tips
— Addresses that have been imported from
your mobile device into the MMI can also be
used as a destination.
— If a contact is grayed out in the directory,
this contact has neither a destination nor an
address assigned to it.
Loading received destinations and routes
Applies to: vehicles with a navigation system and Audi con-
nect Infotainment
You can search for destinations or routes in the
myAudi app and send to the vehicle.
Requirement: the MMI and the mobile device
must be connected to the Internet > page 178,
Audi connect. You must have the myAudi app in-
stalled on your mobile device.
> Send a destination or route in the myAudi app
to the vehicle.
» Applies to: MMI: Select on the home screen:
NAVIGATION > (&5) > Received dests. & routes.
190

> Make sure you are logged into the vehicle and
the myAudi app with the same myAudi account.
The received destination and routes will be
loaded automatically.
> Navigating to a destination: press on a desti-
nation.
> Deleting destinations: select: Z > one or more
entries or Select all > Delete > (Done).
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>@ in General information on page 178.
(i) Tips
To avoid having your enter your myAudi access
information in the vehicle again, you can use
the automatic login > page 28.

Pree m 111d
Applies to: vehicles with navigation system
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Fig. 145 Upper display: details
After you have selected a destination, the details
will be displayed. Route guidance is will not be
active yet.
The functions depend on the vehicle equipment
and the selected destination.
@ Map preview: to zoom in on the map pre-
view, press on the map.
Route criteria: see > page 200.
More: see > page 199, Options.
Weather: Requirement: the MMI must be
connected to the Internet > page 178, Audi
connect. Also see > page 180.
©O©®
© Applies to: MMI and telephone
Call: Requirement: a mobile device must be
connected to the MMI > page 165. You will >

4M1012721BA
Navigation

make a direct call to the phone number that
is stored for the destination.
© Start: starts navigation to the displayed des-
tination directly. The map will be displayed
= page 193, Map operation.
@) Parking: press Parking to search for a park-
ing space at the destination. You can use the
parking space as the destination or stopover.
Details: Requirement: the MMI must be con-
nected to the Internet > page 178, Audi con-
nect.
@) Weather at the destination: Requirement:
the MMI must be connected to the Internet
= page 178, Audi connect.
@®) Display of distance/driving time to the des-
tination
® Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 178.
Selecting a destination from the map
Applies to: vehicles with navigation system
A point on the map can be used as the destina-
tion.
Opening the map
Applies to: MMI
> Press NAVIGATION on the home screen.
> If necessary, press /\ to display the map.
Adjusting
the scale
> Select: / > select a scale.
Marking the destination
> Press and hold a point on the map until a mark-
ing appears @2) > page 192, fig. 147. Or: the
address of the selected destination is displayed
@ > page 192, fig. 147.
Selecting map content (such as POIs) as the
destination
Requirement: map content must be displayed
=> page 199.
> Press on map content on the map (for example,
@) > page 192, fig. 147).
Selecting the destination
> Select: (3 > page 192, fig. 147. Or:
> To display destination details, press on @)
=> page 192, fig. 147 > Start.
Route guidance will be activated and the map will
be displayed > page 192, fig. 146.
Stopovers and route plan
Applies to: vehicles with navigation system
You can enter additional destinations during ac-
tive route guidance.
Entering a stopover
Requirement: route guidance must be active.
> Enter a destination > page 187.
Displaying stopovers or the route plan
All destinations are listed in the route plan.
> Press on (7) > page 192, fig. 146 on the map.
Editing stopovers
> Press on (2) > page 192, fig. 146 on the map.
> Adding a stopover: Select: Add destination >
select a destination > Add.
> Moving a stopover: press Z. Touch the $ sym-
bol and move the entry to the desired position.
Press Done.
> Deleting a stopover: Select: Z > one or more
entries or Select all > Delete > (Done).
Stopping route guidance
Applies to: vehicles with navigation system
Requirement: route guidance must be active and
the map must be displayed.
> Applies to: MMI: Press ® @) > page 192,
fig. 146. Or:
> Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button > Cancel route guidance.
191

Navigation

> Select: a contact > |---| > Add destination.
> Follow the system instructions.
Settings
> Applies to: MMI: Select on the home screen:
NAVIGATION > (88) > Contacts > ©.
Hide grayed-out contacts
When the function is switched on, contacts that
have no address or navigation destination stored
will be hidden in navigation. You can find infor-
mation for additional settings under > page 176,
Directory settings.
@) Tips
If you add a navigation destination to a con-
tact, the destination will only be stored in the
MMI. The MMI does not change any contacts
on your phone.
On-street parking
Applies
to: navigation system and on-street parking
In supported areas, you can display parking
along the route.
Requirement: the Parking notification must be
switched on > page 20, Notification center. The
MMI must be connected to the Internet
=> page 178, Audi connect. Route guidance must
be active, you must be close to your destination,
and a notification must be displayed. Or: a point
is marked on the map.
> Press on the notification. Or: press on 6| on the
map.
> To navigate to a parking: space, press on a col-
ored marking on the map.
> Select: F2 > Start.
Depending on availability, colored markings on
the map indicate the probability of open parking
spaces.

)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
196



Color Description
Green | High probability
Orange |Medium probability
Red Low probability

C) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 178.
Satellite map
Applies to: vehicles with navigation system and satellite map
You can display the navigation map with satel-
lite images.
Requirement: the MMI must be connected to the
Internet > page 178, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > <} > Map settings > Satellite
map).
The map view is based on data packets received
from the Internet in the form of satellite images,
which are then combined with the roadways from
the > page 192, fig. 146 standard map view.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 178.
Gi) Tips
—The satellite map) is updated regularly
whenever the function is opened. The proc-
ess may take several seconds.
— When the satellite map display is switched
on )) with the 3D position map type, the dis-
play automatically switches to the 2D map
type when driving through tunnels.
— Depending on the Internet connection, the
standard map may also be displayed when
the satellite map is switched on ).