2020 AUDI Q7 warning

Care and cleaning




Water-based deposits
such as coffee, tea,
blood, etc.
Component Situation Solution
Controls Deposits Soft brush, then a soft cloth with a mild soap solution®)
Safety belts Deposits Mild soap solution 2, allow to dry before letting them re-
tract
Textiles, Deposits adhering to | Vacuum cleaner
artificial leather, | the surface
Alcantara Absorbent cloth and mild soap solution®

Oil-based deposits
such as oil, make-up,
etc.
Apply a mild soap solution ®), blot away the dissolved oil or
dye, treat afterward with water, if necessary

Specific types of de-
posits such as ink,
nail polish, latex
paint, shoe polish,
etc.
Special stain remover, blot with absorbent material, treat
afterward with mild soap solution, if necessary)

Natural leather Fresh stains Cotton cloth with a mild soap solution®

Water-based deposits
such as coffee, tea,
blood, etc.
Fresh stains: absorbent cloth
Dried stains: stain remover suitable for leather

Oil-based deposits
such as oil, make-up,
etc.
Fresh stains: absorbent cloth and stain remover suitable
for leather
Dried stains: oil cleaning spray

Specific types of de-
posits such as ink,
nail polish, latex
paint, shoe polish,
etc.
Spot remover suitable for leather


nents

Care Regularly apply conditioning cream that protects from
light and penetrates into the material. Use special colored
conditioning cream, if necessary.
Carbon compo- Deposits Clean the same way as plastic components

2) Mild soap solution: maximum two tablespoons of neutral soap in 1 quart (1 liter) of water

ZA\ WARNING () Note

The windshield must not be treated with wa-
ter-repelling windshield coating agents. Un-
der unfavorable conditions, such as wetness,
darkness, and when the sun is low, these coat-
ings can cause increased glare, which increas-
es the risk of an accident. They can also cause
wiper blade chatter.

270
— Headlights and tail lights
— Never clean headlights or tail lights with a
dry cloth or sponge.
— Do not use any cleaning products that con-
tain alcohol, because they could cause
cracks to form.
— Wheels

4M1012721BA
Emergency assistance

Emergency assistance
General information
> Park the vehicle as far as possible from moving
traffic in the event of a breakdown. In the event
of a flat tire, park the vehicle ona level surface.
If you are ona steep hill, be especially careful.
> Set the parking brake.
> Switch the emergency flashers on.
> Have the passengers exit the vehicle. They
should move to a safe place, for example be-
hind a guard rail.


Follow the steps given above. This is for your
protection and the for the safety of others on
the road.

Equipment
Vehicle tool kit

vehicle jack
Applies to: vehicles with the vehicle tool kit, tire mobility kit,
and vehicle jack

Fig. 176 Luggage compartment: cargo floor cover
The vehicle tool kit, vehicle jack*, tire mobility
kit*, and compressor* are stored in the luggage
compartment under the cargo floor cover
> fig. 176.
> Lift the cargo floor using the handle > fig. 176.
=

The vehicle jack* does not require any mainte-
nance.

Tire mobility kit
Applies to: vehicles with tire mobility kit
> Read and follow the important safety precau-
tions > page 273.
>» Set the parking brake.
> Select the “P” position.
> Check if a repair with the tire mobility kit is pos-
sible > page 273.

UE Raimi) sala
Applies to: vehicles with tire mobility kit

B8U-0100



Fig. 177 Tire: tire damage that cannot be repaired
The tire repair is only meant for temporary use.
Change the damaged tire as soon as possible
SA.
If the tire is pierced by an object such as a nail,
do not remove the object from the tire.
The tire mobility kit can be used at temperatures
as low as -4 °F (-20 °C).
The tire mobility kit must not be used:
—If the tire has cuts or punctures that are larger
than 0.16 in (4 mm) @ © fig. 177
— If the rim is damaged (2)
— If you have driven with very low tire pressure or
without air in the tire @)
See an authorized Audi dealer or authorized Audi
Service Facility for assistance in these situations.

A WARNING
— Please note that the tire mobility kit cannot
be used in all situations, and that it may on-
ly be used temporarily. >

273

4M1012721BA
Emergency assistance


ZA\ WARNING
— Read and follow the manufacturer's safety
precautions on the compressor and in the in-
structions on the bottle of sealant.
— Ifa tire pressure of 29 psi (200 kPA) cannot
reached after inflating for 6 minutes, then
the tire is too severely damaged. Do not con-
tinue driving.
— If the tire cannot be repaired with the tire
sealant, see an authorized Audi dealer or au-
thorized Audi Service Facility for assistance.

G) Tips
Do not operate the compressor for more than
six minutes continuously, or it can overheat.
Once the compressor has cooled, you can con-
tinue to use it.
Completing
Applies to: vehicles with tire mobility kit
> Affix the sticker that says "max. 50 mph (max.
80 km/h)" that is provided with the tire mobili-
ty kit within the driver's field of vision.
> Stop the vehicle after driving for about 10 mi-
nutes and check the tire pressure.
> If the tire pressure is lower than 19 psi (130
kPA), then the tire is too severely damaged. Do
not continue driving.

ZA\ WARNING
Pay attention to the following after repairing
the tire:
— Do not drive faster than 50 mph (80 km/h).
— Avoid hard acceleration or braking and driv-
ing fast around curves.
— The vehicle may become more difficult to
control.
— If the tire is too severely damaged, see an
authorized Audi dealer or authorized Audi

Service Facility for assistance.

@ For the sake of the environment
You can give the used tire sealant bottle to an
authorized Audi dealer or authorized Audi
Service Facility for disposal.

@) Tips
Remember to obtain a new bottle of sealant
from an authorized Audi dealer or authorized
Audi Service Facility after repairing a tire.
Replacing wheels
You must complete the preparation before
changing a tire.
> Read and follow the important safety precau-
tions > page 273.
> Set the parking brake.
> Select the “P” position.
» When towing a trailer: disconnect the trailer
from your vehicle.
> Lay out the vehicle tool kit > page 273 and the
spare tire.
> Applies to: vehicles with air suspension: Select
on the home screen: VEHICLE > Settings &
Service > Air suspension: wheel change.
> Switch the ignition off.

ZA\ WARNING
The vehicle must also be secured to prevent it
from rolling when using the vehicle jack*. Use
suitable objects to block the front and back of
the wheel that is diagonal from the wheel
with the flat tire.



i
Fig. 180 Wheel: wheel bolts with caps
@

Oo-q
th.
is y
> Slide the plastic clip from the vehicle tool kit
onto the cap until it engages > fig. 180.
> Remove the cap with the plastic clip.
275

Emergency assistance

Valea TAC C31 mele)
Applies to: vehicles with anti-theft wheel bolts

B4H-0470

Fig. 181 Anti-theft wheel bolt with cap and adapter
You need a special adapter in the vehicle tool kit
to remove the anti-theft wheel bolts.
> Remove the cap @).
> Slide the adapter @) all the way onto the anti-
theft wheel bolt @.
> Slide the wheel wrench from the vehicle tool kit
all
the way onto the adapter @).
> Loosen the wheel bolt > page 276.
@ Tips
Note the code number for the wheel bolt
adapter and store it in a safe place separate
from the vehicle. If you need a replacement
adapter, contact an authorized Audi dealer or
authorized Audi Service Facility and give them
the code number.
Loosening the wheel bolts



B4S-0221
SA A
Fig. 182 Wheel: loosening the wheel bolt

D_ You need the matching adapter in order to loosen and
tighten anti-theft wheel bolts* > page 276.
276
» Slide the wheel wrench from the vehicle tool kit
all the way onto the wheel bolt).
> Turn the wheel bolt approximately one turn to
the left. To achieve the required torque, hold
the end of the wheel wrench. If the wheel bolt
will not loosen, press carefully on the wheel
wrench with your foot. Hold onto the vehicle se-
curely while doing this and make sure your foot-
ing is stable.

ZA\ WARNING
To reduce the risk of an accident, only loosen
the wheel bolts gently one turn before raising
the vehicle with the vehicle jack*.

vehicle
Applies to: vehicles with vehicle jack


B4M-0178





Fig. 184 Sill: positioning the vehicle jack
> Place the vehicle jack from the vehicle tool kit
ona firm surface. Use a flat, stable support if
necessary. On a slippery surface such as tile,
you should use a non-slip pad such as a rubber
mat > A\. >

4M1012721BA
Emergency assistance

> Find the marking on the sill that is closest to
the tire that will be changed > fig. 183. Behind
the marking, there is a lifting point on the side
sill for the vehicle jack.
>» Using the hex socket wrench (3) from the vehi-
cle tool kit, turn the vehicle jack under the lift-
ing point on the side sill until it is high enough
that the arm @) 9 fig. 184 is under the desig-
nated plastic mount.
> Align the vehicle jack so the arm @ engages in
the designated Lifting point in the door sill and
the base (2) lies flat on the ground. The base @)
must be directly under the mounting point ().
> To lift the vehicle, position the ratchet @ from
the vehicle tool kit with the correct side on the
hex socket wrench @).
> Move the ratchet (@) clockwise back and forth
until the wheel lifts up slightly from the
ground.

Z\ WARNING
—To reduce the risk of injury, make sure no
one is in the vehicle before raising it.
— Make sure the vehicle jack is stable. The risk
of injury is increased when the ground is
slippery or soft, because the vehicle jack
could slide or sink.
— Only raise your vehicle with the vehicle jack
provided by the factory. If you use a vehicle
jack designed for another vehicle, your vehi-
cle could slip and cause injury.
— Position the vehicle jack only at the desig-
nated mounting points on the side sill and
align the jack. Otherwise, the vehicle jack
could slip and cause an injury if it does not
have sufficient hold on the vehicle.
—To reduce the risk of injury, do not raise any
other vehicles or other loads using the vehi-
cle jack provided by the factory.
— Applies to: vehicles with air suspension:
Changes in temperature or load can affect
the height of the stopped vehicle.


D Applies to: vehicles with ceramic brake rotors*: Use a sec-
ond alignment pin* from the vehicle tool kit for the lowest
hole according to the steps described for the first align-
ment pin.

—To reduce the risk of an accident, never start
the engine when the vehicle is raised.
—To reduce the risk of injury, no work should
be performed under the vehicle while it is
raised.
C) Note
Do not lift the vehicle by the sill. Position the
vehicle jack only at the designated mounting
points on the side sill. Otherwise, your vehicle
could be damaged.
Removing and installing a wheel


~
B8K-1479


Fig. 186 Wheel: alignment pin in the top hole
Removing a wheel
» Remove the top wheel bolt completely using
the hex socket in the screwdriver handle from
the vehicle tool kit > fig. 185 and place it ona
clean surface.
> Then install the alignment pin from the vehicle
tool kit by hand in the empty wheel bolt hole
> fig. 186).
277

Emergency assistance

> Remove the rest of the wheel bolts.
> Remove the wheel >(). The alignment pin re-
mains in the hole while doing this.
Installing a wheel
Read the directions on > page 278 when instal-
ling unidirectional tires.
> Slide the wheel on over the alignment pin >@.
> Install the wheel bolts and tighten them gently
using the hex socket.
> Remove the alignment pin and tighten the re-
maining wheel bolt.
> Carefully lower the vehicle using the vehicle
jack*.
> Tighten the wheel bolts in a diagonal pattern
using the wheel wrench.
The wheel bolts must be clean and loosen and
tighten easily. Check the contact surfaces for the
wheel and hub. Contaminants on these surfaces
must be removed before installing the wheel.

ZA\ WARNING
— Read and follow the important information
and notes under > page 253.
— Never use the hex socket in the screwdriver
handle to tighten the wheel bolts. Using the
hex socket will not achieve the required
tightening torque, which increases the risk

of an accident.
©) Note
When removing or installing the wheel, the
rim
could hit the brake rotor and damage the
rotor. Work carefully and have a second per-
son help you.
Unidirectional tires
A unidirectional tire profile is identified by arrows
on the tire sidewall that point in the running di-
rection. You must always maintain the specified
running direction. This is necessary to ensure the
tire's optimal performance in regard to adhesion,
running noise, and friction, and to reduce the risk
of
hydroplaning.

To benefit fully from the advantages of the uni-
directional tire design, you should replace faulty
278
tires as soon as possible and restore the correct
running direction on all of the tires.
> Reinstall the caps on the wheel bolts if necessa-
ry.
> Store the vehicle tool kit in its designated
place.
> Store the replaced tire securely in the luggage
compartment > page 82.
» Check the tire pressure on the installed wheel
as soon as possible.
> Correct the tire pressure and store it in the MMI
=> page 265.
> The wheel bolt tightening specification must be
120 ft lbs (160 Nm). Have it checked as soon as
possible with a torque wrench. Drive carefully
until then.
> Have the faulty wheel replaced as quickly as
possible.
Jump starting
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
If the engine does not start because the vehicle
battery is drained, you can jump start your vehi-
cle using another vehicle. Jump start cables are
needed to do this.
Both vehicle batteries must have 12 V nominal
voltage. The voltage capacity (Ah) of the vehicle
battery that is giving power must not be less
than the capacity of the drained vehicle battery.
Jump start cable
Only use a jump start cable with a large enough
diameter. Note the manufacturer's specifica-
tions.
Only use a jump start cable with insulated termi-
nal clamps.
Positive cable - usually red.
Negative cable - usually black.

4M1012721BA
Emergency assistance


ZA\ WARNING
— A drained battery can freeze at tempera-
tures around 32 °F (0 °C). If the vehicle bat-
tery is frozen, it must be thawed before con-
necting the jump start cables. If it is not,
the risk of an explosion and chemical burns
increases. After jump starting the vehicle,
drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to
have the vehicle battery checked.
— Read the warnings when working in the en-
gine compartment > page 233.
— Handling the jump start cables incorrectly
may cause the vehicle battery to explode
and lead to serious injuries.

() Note
Jump start cables can cause considerable
damage to the vehicle electrical system if
they are connected incorrectly.
@ Tips
— There must be no contact between the
vehicles, or else voltage could flow when
connecting the positive terminal and drain
the vehicle battery of the vehicle providing
the jump start.
— The drained vehicle battery must be con-
nected correctly to the electrical system.
— Switch off electrical equipment that is not
needed.

Jump starting
Both jump start cables must be connected in the
correct order.

Fig. 187 Engine compartment: connectors for jump start
cables or a charger

Fig. 188 Connecting the jump start cables
The jump start cable connections are located in
the engine compartment.
Follow the information about the vehicle battery
=> page 242.
Connecting the positive cable (red) to the
positive terminal
> Open the red cover on the positive terminal
> fig. 187.
1. Attach one end of the positive cable (red) to
the jump-start pin @ © fig. 188 on your vehi-
cle.
2. Attach the other end of the positive cable
(red) to the positive terminal (2) on the pow-
er source.
Connecting the negative cable (black) to the
negative terminal
3. Attach one end of the negative cable (black)
to the negative terminal @) on the power
source.
4. Attach the other end of the negative cable
(black) to the jump-start pin @ on the vehi-
cle.
Starting the engine
> Start the engine in the vehicle giving the charge
and let it run at idle.
> Now start the engine in your vehicle, which has
the drained battery.
> If the engine does not start, stop the starting
procedure after 10 seconds and then repeat it
after approximately 30 seconds.
> Turn on the rear window defogger in your vehi-
cle in order to reduce any voltage peaks that
may occur when disconnecting the jump start
cables. The headlights must be switched off.
279

>

Emergency assistance

> With the engines running, remove the cables in
reverse order of the way they were installed.
> Close the red cover on the positive terminal.

ZA WARNING
— Never connect the jump start cable directly
to your vehicle battery. Only use the connec-
tions in the engine compartment.
— Do not touch the non-insulated parts of the
terminal clamps. The cable must also not
come into contact with vehicle components
that conduct electricity when it is connected
to the positive vehicle battery terminal. This
can cause a short circuit.
— The plugs on the battery cells must not be
opened.
— Keep ignition sources (such as open flames,
burning cigarettes, etc.) away from the vehi-
cle batteries to reduce the risk of an explo-
sion.
— Route the jump start cables so they cannot
get caught in the moving parts in the other
vehicle's engine compartment.

@) Note
Please note that the connecting process previ-
ously described for the jump start cables is in-
tended for when your vehicle is being jump
started.
G) Tips
Make sure that the connected jump start ca-
bles have sufficient contact with metal.
Towing
General information
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
Towing requires a certain amount of practice.
Audi recommends contacting a towing company
to have the vehicle transported.
You should only have your vehicle towed by an-
other vehicle when disabled in exceptional cir-
280
cumstances. Inexperienced drivers should not
tow.
Notes on towing
When the engine is stopped, the transmission
will not be sufficiently lubricated if traveling at
high speeds and long distances:
— The maximum permitted towing speed is 30
mph (50 km/h).
—The maximum permitted towing distance is 30
miles (50 km).
Additional information on towing with a tow
truck
The vehicle may only be towed with the front axle
raised. Do not wrap any chains or cables around
the brake lines.
Tow bar and towing cable
The vehicle can be towed with a tow bar or tow-
ing cable. Both drivers should be familiar with
the special considerations when towing, especial-
ly when using a towing cable.
Always make sure the traction force does not ex-
ceed the permitted level and there are no shock
loading conditions. There is always the risk of the
coupling becoming overloaded when driving off-
road.
For the most safety and security, drive with a tow
bar. You should use a towing cable only if a tow
bar is not available. Use a towing cable made of
synthetic elastic cable similar elastic material.

ZA WARNING
— Towing highly increases the risk of an acci-
dent, for example from colliding with the
towing vehicle.
— To reduce the risk of an accident, do not al-
low anyone to remain inside the vehicle
when it is being transported by a tow truck
or a special transporter.

() Note
— If normal towing is not possible, for exam-
ple if the transmission is faulty or if the
towing distance is greater than 30 miles